Best Foundation Services in Houston TX

Mock came out and did several repairs to my kitchen as well as my two bathrooms. In one of my bathrooms I purchased a few drains off of the internet and one of them was giving me issues. Chris came out on a Friday night and replaced both of them with some better drains and only charged me for one which I thought was fantastic service. He did not leave until things were working properly. I discovered a leak the next day and he was willing to come out that Saturday afternoon but the leak somehow stopped prior to that. I highly recommend Mock for their quality as well as their customer service.

We found them on Yelp and were trying to support our local Pearland franchise. We made an appointment through their service today on a Saturday at 8:30am and they told us we would see them at 3pm.  We had an outside leak and had to turn off all the water within the house. They called me at 1:45pm to abruptly tell me my appointment was cancelled and I could have Monday afternoon. I told them this was unacceptable since I made the appointment first thing in the morning and they were canceling just over an hour before the technician was supposed to be AT my house. I also told her that people making appointments on Saturdays were usually in emergency situations.  She called me ten minutes later to say she was trying to work something out.  I told her it was too late; I already made an 8am appointment with Select Choice Plumbers on Monday and we were going to stay with family. Mark, the manager, called to apologize and say he was going to train his phone service better and could try to work me in between 4pm-5pm. I thanked him for calling, his apology, but I will not pay you money after you have called me to cancel the appointment YOU made.  You only get one chance to make a first impression and unfortunately this was a poor representation of their professionalism and customer service.