Best Damage Restoration in Houston TX

Mike is incredibly professional and knowledgeable. He was able to diagnose a complex plumbing issue, and returned just a couple days later to solve our problem under time, and under budget.
We will definitely call Mike again.

Keith just left my house! I couldn't be more pleased. I needed a gas valve changed and emailed a handful of plumbers from yelp. Keith was the ONLY one who replied to my email with a price, which was the question I asked. As I spend quite a bit of time at work, I needed a plumber that was able to work on weekends also. So, my two qualifications were already met when he used email to communicate and was willing to do work for me on a Sunday. He showed up five minutes early and was only here for about forty-five minutes total. He confirmed the price with me again before he started any work. But the real kicker is that he went ahead and installed my gas dryer (the gas valve he was changing was for the dryer) without me even asking him to do so! Super friendly, super professional, and definitely went above and beyond. If I need a plumber again, I will definitely be calling Flat-Out Plumbing!! Thanks for the hard work!

Sorry excuse for a business!!  We were on schedule for service two days in a row at the same appointment time (6PM) and they never came.  Mind you they are a 24hr business.  The first scheduled evening they calked and left a message at 5:09 saying they couldn't come (less than a hour from the time they were to be at our home), and asked that we call and reschedule.  We did...for the following day.  This time no one called or showed up.  Again, sad excuse for a business.  It is probably a blessing in disguise, because if this is the way they do no potential customers, we don't want any part.

Called at 11:30pm on a Friday. Great initial phone service...set us up for a window of 9am-1pm the next morning. Kept my phone close all morning. Phone rings one time and ends call before I can answer. I call back immediately, get disconnected, and call again. Finally reach someone who says we've moved on. I asked for more clarity and they just said you have been moved in the queue. One minute after one ring and hours of waiting. The queue ended up being 2 days later...we canceled. Really though?? One ring. One minute. Awful customer service.