Best Carpet Cleaning in Honolulu HI

The team was great! They came in quickly and set up to help with water damage due to a water heater leak. They were able to identify the trouble areas and immediately got to work on drying them up to prevent any further damage. Everything was explained  in a way I could understand and answered all of my questions. Super friendly and helpful. They even dealt with the insurance company for me! Less stress for me to handle during an already stressful situation. The leak is fixed and everything is good to go. I would definitely reccomend them and I'll be using them again in the future. Ask for Tim, he was great!

I called Handy Andy with several projects totaling a few thousand dollars worth of work.  My call was forwarded to a mainland answering service, and that person was friendly, helpful, and professional.  Three days later I received voicemail from Handy Andy, who provided a different callback number and an email address.   I tried calling first but there was only a strange outgoing message that said something like, Update your IBR message from your air account, and it didn't allow me to leave a message.  So I emailed but didn't receive a reply after several days, and then resent my original message and waited three more days, but they still failed to respond.  You don't get a second chance to make a first impression, and given such extremely poor responsiveness prior to spending or committing any money with them,  I can only imagine how awful it must be to deal with these people when they have you on the hook and there's any sort of problem with a job.  I should have read the Yelp reviews first!

10/11/19 Update:  Having read the response from Michelle at Handy Andy, I'll note again that it was several calls and emails (not just calls) that went unanswered, and had Michelle replied to even one of those messages, there wouldn't be a problem.  And she could have replied within a couple-three days of any of those messages -- it didn't even need to be immediate, like her response to my Yelp review was.  In fact, it's been another day since Michelle chimed in here, ample time to respond privately to any of our original messages, so that was another missed opportunity.  I also wish to confirm that the phone number and email address that Michelle provided in her response are indeed the same ones that were used in multiple attempts to contact her business, spread out over roughly a week's time.  And yes, this motivated me to sign up for a Yelp account.