Best HVAC Installation Or Replacement in Henderson NV
Plumbing Service
-120 bucks before they even come out-
UNBELIEVABLE So I was having some problems with AC, I called they came out the next morning normal, dude says he is on the way, he gets there 50 minutes later diagnose the problem 1400 bucks, I pay it, I normally pay more money cause I want high end service, Ive found when its cheap it doesn't last. ( Got 3 bids this one was not the highest but not the lowest)
Meanwhile I own a business as well and my door is closed
next appt. 8 AM The next day Same thing dude calls guy shows up hour later, Knock at the door dude says how can i help you? do you need service? No work order? ARE YOU SERIOUS? Like this guy is going to charge me twice LOL Btw when you call this company you have to listen to the whole company story before someone picks up, then the person that does pick up doesn't know or have any record of your work order as well? Who did I pay then? Then before i get off the phone, this guy is in my garage taking the furnace apart without saying anything to me, Frustrated Im just going to HOPE that it gets done correctly. Very inconsiderate to not vocalize anything to the customer before your taking apart my furnace. They say this is a name you can Trust, I guess time will tell.
1.05 pm Update Im very unhappy now, Dude is speaking broken english and I can't understand what he is saying. Still isn't fixed he does not know what else is wrong and needs a manager to show him what to do. AC not working and My patience is all gone, Dude says a Tech will be here in a hour? A tech? isn't that what you are? I hope they can figure it out before dark tonight ;/
2.30 pm So called manager shows up hour and a half later with a total gangster attitude, Super pushy saying in order to fix the system he needs to trouble shoot and in order to do that we have to pay for every step that they do until they find the problem. And if they can't then we might want to get a new system 10000 dollars (Our system is 6 years old) What? AMAZING So the 1400 paid does nothing, The service provided wasn't the problem and my money provided? nothing but a waste of time and pretty much highway robbery. We were very upset and had to tell the manager to leave. So frustrated...
3.30
We picked up the pieces and tried to move on, But the co-owner of this company called and was very sympathetic. Told us about how important customer satisfaction is and wanted to make things right, I said my wife is at home with no AC and we were very upset. He said that he was going to send his best guys over immediately to fix the problem no matter what the problem is or give us a full refund, I said I just needed our AC fixed, He finishes by saying I'll come over and fix it myself if needed We agreed.
6 PM They never showed up, I called him back he didn't sound concerned at all this time and said his guys were still on the way, REALLY? So i hung up still very upset by 6.30 my wife called and he still says I got people on the way, She says don't bother we are so upset with the lack of respect you have for us and we want a full refund, In which he agrees.
*Update
Today is 6/26 - Still no refund, They have robbed us out of our 1378 + 120 Beware
Don't be fooled by the glitz marketing of this company.
If your going to make it right then you need to actually follow through
UNBELIEVABLE So I was having some problems with AC, I called they came out the next morning normal, dude says he is on the way, he gets there 50 minutes later diagnose the problem 1400 bucks, I pay it, I normally pay more money cause I want high end service, Ive found when its cheap it doesn't last. ( Got 3 bids this one was not the highest but not the lowest)
Meanwhile I own a business as well and my door is closed
next appt. 8 AM The next day Same thing dude calls guy shows up hour later, Knock at the door dude says how can i help you? do you need service? No work order? ARE YOU SERIOUS? Like this guy is going to charge me twice LOL Btw when you call this company you have to listen to the whole company story before someone picks up, then the person that does pick up doesn't know or have any record of your work order as well? Who did I pay then? Then before i get off the phone, this guy is in my garage taking the furnace apart without saying anything to me, Frustrated Im just going to HOPE that it gets done correctly. Very inconsiderate to not vocalize anything to the customer before your taking apart my furnace. They say this is a name you can Trust, I guess time will tell.
1.05 pm Update Im very unhappy now, Dude is speaking broken english and I can't understand what he is saying. Still isn't fixed he does not know what else is wrong and needs a manager to show him what to do. AC not working and My patience is all gone, Dude says a Tech will be here in a hour? A tech? isn't that what you are? I hope they can figure it out before dark tonight ;/
2.30 pm So called manager shows up hour and a half later with a total gangster attitude, Super pushy saying in order to fix the system he needs to trouble shoot and in order to do that we have to pay for every step that they do until they find the problem. And if they can't then we might want to get a new system 10000 dollars (Our system is 6 years old) What? AMAZING So the 1400 paid does nothing, The service provided wasn't the problem and my money provided? nothing but a waste of time and pretty much highway robbery. We were very upset and had to tell the manager to leave. So frustrated...
3.30
We picked up the pieces and tried to move on, But the co-owner of this company called and was very sympathetic. Told us about how important customer satisfaction is and wanted to make things right, I said my wife is at home with no AC and we were very upset. He said that he was going to send his best guys over immediately to fix the problem no matter what the problem is or give us a full refund, I said I just needed our AC fixed, He finishes by saying I'll come over and fix it myself if needed We agreed.
6 PM They never showed up, I called him back he didn't sound concerned at all this time and said his guys were still on the way, REALLY? So i hung up still very upset by 6.30 my wife called and he still says I got people on the way, She says don't bother we are so upset with the lack of respect you have for us and we want a full refund, In which he agrees.
*Update
Today is 6/26 - Still no refund, They have robbed us out of our 1378 + 120 Beware
Don't be fooled by the glitz marketing of this company.
If your going to make it right then you need to actually follow through
6521 W Post Rd, Ste 1, Las Vegas, NV 89118