Valerie H.

4/16/2020

We live in Henderson, NV, and we wanted to maintenance our air conditioner and make sure everything is in the best condition. We decided to purchase the yearly maintenance package that includes plumbing as well. Eddie came to provide us with our first service from Goettl today.. He was absolutely excellent! The best personality, professional, skilled, and knowledgeable! We feel very well taken care, and trust all of Eddie's suggestions.
Thank you !

Sean N.

8/31/2023

Would not recommend for a Rinnai Tankless Water Flush - they do not know how to diagnose issues. This email was sent to two people at Goettl for a chance to correct prior to posting and I have not heard anything, therefore a negative post. This was my communication to them, and you, Yelp Community.

The techs who came to visit, Kevin and Maui, were both very pleasant, friendly, respectful and I had no concerns at all with welcoming them into my home.

I requested your team come for a water heater rejuvenation (price $129), and unfortunately that is where I have my concern. My hot water was fluctuating from hot to cold on a regular basis, and through some light research determined the water heater may need to be flushed, as it was required at least once per year and in my area (Las Vegas) we have particularly hard water. This was never done over the 10 yrs the house has been owned, so it was a strong potential culprit. However, they were unable to perform the service due to the unit not flushing properly. But it was the fact that they had to constantly call other plumbers in your company to troubleshoot, they pretty much spent the entire time on video calls with other plumbers asking for their input/advice. That led me to believe their skillset with plumbing and dealing with water heater units was not to the level it should have been and perhaps the folks being called should have been the ones that were sent over. At the end of the service, I was advised we would need to change out our gaskets on all interior faucets due to cold mixing with hot at the faucet themselves (they are the combo faucets, not the single hot / cold ones). What perplexed me is that when trying to flush the water heater, they opened the pressure overflow valve and also verified water coming directly out of the water heater was fluctuating between hot and cold, therefore pointing to the water heater as the likely cause. At the end, they said they would send a quote for the work of replacing the gaskets, and have yet to receive it, but they estimated it would be roughly $1K. When given this recommendation, I asked about the water coming from the overflow valve fluctuating and the tech said the gaskets need to be fixed before, as they were the likely cause of the hot/cold fluctuation, not fixing the water heater first. In the end, I was charged $89 for the visit, nothing was done and the feedback provided was from 2-3 other plumbers over the phone who were not even on-site, not your direct technicians who were on site.

I requested a refund of the $89 as I feel the service was inadequate and also incorrect, defaulting to spending more on fixing something (gaskets at faucets) when the upstream cause of the problem isn't yet resolved.

I have a tremendous amount of respect for your company and you helped us replace a HVAC unit not that long ago, so wanted to try and resolve this with you prior to posting anything on Yelp or Social. But as it stands today, I would suggest anyone with a plumbing/tankless water heater issue to look elsewhere for service.

They have not responded to this email to their company, also submitted it through their customer service chat line. But it's been 3 weeks no call back, therefore negative review. I guess I got an $89 Goettl sticker on my water heater and a cute, cheap flashlight that doesn't work!

Chris T.

7/18/2018

Had a good overall impression at 1st with the tech that came to look at my a/c. After he found the problem however the repair turned into a sales call, he basically said I need a 10-15k brand new system. I had a second opinion 2 hours later and it was a simple compressor swap and now it works like new. I didn't appreciate the sales tone the call took even after the $ 149.00 service call fee. The tech had an objection to every no I said. I will not be calling them again.

Donald S.

6/14/2018

Worst customer service I have ever seen with any company I had to do business with in Las Vegas. It took then 3 days to get the A/C unit repaired/replaced. I had to call Management who didn't return my call the first time. I had to insist on talking to a Manager/Supervisor. They didn't honor the company they purchased warranty. I ended up paying $3K in labor on a 3 year old system that bit the dust. It took them 3 1/2 hours to just get a crane in to lift the unit into place. Two air conditioning techs sat around for 3 1/2 trying to get a crane in. Poor communication. The previous team working on the unit the day before, didn't pass on a crane was going to be needed for the new unit to be placed. It was a nightmare with this company. Bottom line, run from this one!

DuWayne S.

04/11/2018 12:00:00 SA

Wow, I wish I had checked the reviews before making my appointment for a $79 rejuvenation. Well, 1 hr. Into my schedule window I received a call that the truck had an issue and they would have to reschedule. No problem, life happens. Made a new appointment which they told me I would be their first stop. Received a call the tech was enroute and would arrive in 20-40 minutes. After 1 hour and 40 minutes, I called back to see if there was a problem. They tried to call their tech but no answer. They told me the tech was still enroute. The tech never arrived. No calls, nothing. With two failed attempts to make this happen, I decided I better rethink this. I see a lot of 1 star and some 5 star reviews. Since I am now skeptical of the 5 star reviews, I feel fortunate to have had the no shows.

Rebecca M.

6/15/2019

I waited for the 2 hour window for an estimate. When they didn't show, I called and was told They called and you didn't answer so they took another job. They can come when theyre done but theres no guarantee that theyll be there before 6. (2 more hours later). I did not receive any call, there was no voicemail or record on my call log. You didn't do it right, Goettl! 0 stars

Rich A.

04/07/2018 12:00:00 SA

Gabriel was amazing! He was very personable and fun to to talk to but made sure he was working the whole time while he talked. He also made sure to take the time to explain everything in detail to me and what each service cost and why it was necessary. He even did work that was unnecessary because he could see that it just needed to be done! I would highly recommend Gabriel to any or my friends or family. And yes hey really give you a free flashlight for having them come over and take a look at your unit. They are in it for the long term and want to keep their customers they aren't the quick fix guys that will be back in a month or so.

Fred B.

08/08/2018 12:00:00 SA

Called in dead of summer with no cool air blowing, they had a tech to me in 2 1/2 hours. David was very thorough and made sure I understood the issue and cause of the problem. The obligatory upscale was made for other service, but no pressure to buy it.

Lesley D.

09/05/2023 12:00:00 SA

Set an appointment to have my ACs serviced, two weeks out. They call the day before trying to upsell. I told her no, she got rude, canceled the whole appointment. Do not waste your time with this garbage service.

Jeanne S.

06/03/2020 12:00:00 SA

Hi everyone who reads yelp reviews! I normally like to give great or at least good reviews. However this is the worst air conditioning and whatever else they do, company ever! They are swindlers and very expensive compared to other lucrative companies. They actually cause problems you didn't have initially and say you have them now! I have been in Vegas almost 40 years and have never encountered any business so corrupt as this one! Please use another company or pay dearly! So disappointed! Never again!
Worst ever!

Ted P.

12/23/2020

Initial contact and service rep explanation were very good. Two reps arrived at home to provide quote and explanation of possible installation. With understanding that ALL work would be completed the same day, purchase/installation contract was signed. Installation techs took a few hours to arrive. When techs arrived, a significant amount of the information that the initial service reps had spoken about and ensured would be passed to install techs was not passed. After 5 hours of installation, install tech advised he would be back the next day between 8:30-9:00 AM to install and program the timer and also install the bypass valve. Have not heard from or seen a service tech, or had any follow up from a customer service rep. Unfortunately, the Goettl namesake isn't what it used to be. I will have to finish the job myself. Another mediocre contractor.

Sheli T.

11/20/2019

It's difficult to find an honest and informative technician-especially when it comes to your heating/air conditioning system. My husband and myself are extremely glad we contacted GOETTL...Wes and Ron were extremely informative and knowledgeable. We so often hear horror stories of companies that come in making up problems to be able to charge more than necessary. Wes and Ron showed us pictures and thoroughly explained to us what is going on with our system and the action we should take to get the best result from our system. We felt at ease when they left and for sure will take their advice as to the repairs that must be done. Again-thank you Wes and Ron for a great job. Mr. and Mrs. Tate

Jose I.

03/03/2019 12:00:00 SA

satisfied and happy with the maintenance given on our furnace. technician is friendly and very professional in his demeanor

Foodie G.

10/28/2020

I am very disappointed in this company. After experiencing some plumbing issues and wanting a tankless water heater they sent someone out the first day to inspect. All was inspected and the first plumber was great but he said someone else would be out to get me a quote. Waited 2 days, took time off work, and canceled plans waiting for them to come out for the quote for the tankless water heater. I had to call them to find out where my plumber was or what was going on. The office staff was great but there was a lack of communication. They kept giving me the excuse that someone would be out but never. Finally on the 3rd day I got someone out late PM. The tech did not want to be there and seemed he was rushing to be off work. Without looking at anything he said, with his manager on the phone, Oh well the tankless are about $12k- $13k, is that even an option for you and when I said yes but you need to give me an accurate quote not a range he got back on the phone and said I guess he's okay with pricing. He said he would get a quote back to me and nothing. I followed up again with Goettl since they were supposed to fix my other problem and no one showed up for it. I finally got frustrated with them and ended up going with another company. This company also charged me significantly less and my system works great now. Great customer service at the office but just like most other plumbing companies, the service from their service techs is below my expectations. There are other companies out there who seem to care more and will put in the work. Pass on this company for now.

Phil B.

09/09/2021 12:00:00 SA

Goettl came out to my property to help me replace a water pressure pump. 2 Vans and 3 guys came out, I had a quote for $4800 in about 45 minutes of them being there. This job is nothing, it's just replacing a pump that's maybe $800 at a supply house. I called their estimator Zach and tried to have him explain how this is going to cost me $4200 in labor. His only explanation is that it costs money to run the business, send the vans out, employee's and insurance etc. So I said for an hour job for 1 guy, you guys make $4000 an hour???? So my advice to anyone considering Goettl now, and anyone I meet looking for a plumber, is to stay far away from them. All they are doing is trying to throw a price at you and see if you are dumb enough to do it. Don't be a victim.

After I told them they were crazy, the next day they came back and took off $1000. I found another plumber to do it, 45min job the next day for $300 in labor.

Look closely at their reviews, I'm not sure how they are getting positive reviews with pricing like this. Maybe they targeted me? I don't know, but it's happened to others.

Bad business and bad practices. See picture below, the pump came out in 15min, new pump went in 45 minutes. INSANE PRICING

Megan D.

10/16/2017

I'm as happy as could be with the service and professionalism. If there were problems I wasn't made aware. Everything was just taken care of without question. I like this company. They are how all companies should be.

Judd H.

10/22/2017

We bought our house, built in 2005, two years ago. Earlier this year, we heard a radio ad for the rejuvenation service. We researched pricing at other businesses--for rejuvenation and for annual service agreements--and decided to go with Geottl. When I called for the rejuvenation appointment, I also opted for the annual service agreement. Scheduling was easy. For the spring service, Lex arrived during the appointment window and was professional and courteous throughout the visit. He pointed out some signs that the system (now 12 years old) was struggling, but none were bad enough to warrant replacement. No repairs were recommended. For the fall service, Leo arrived during the appointment window and was professional and courteous. He took great pictures to show me areas of concern, and he recommended that I speak to a supervisor about options for repair and replacement of the units. He helped me schedule that appointment for the next morning. Meanwhile, I showed the pictures to my father, who is retired and worked in HVAC, and he ageed that we should be concerned. The next morning, Jason arrived on time and was professional and courteous. He walked me through the options and recommendations. Because of the significant price involved to replace both units (one for upstairs and one for downstairs), I noted that I wanted to discuss it with my husband before finalizing; I also needed to get a second opinion and some additional quotes for the work before I could proceed. He respected and understood my position. All three of the staff who visited my home (Lex, Leo, and Jason) were great! Due to some incentives available to us, one of the other quotes ended up costing quite a bit less than the quote from Goettl, so we chose to go with that company. I called Goettl to advise them of our decision and to cancel the financing application through them. Everyone that I talked to at the office (Jane, Felicia, Myra, and a manager whose name I missed) was very helpful. The manager, of course, wanted to keep our business, but our minds were made up. I appreciate the competence, diligence, and professionalism of the staff, and I would not hesitate to choose Goettl again.

James S.

2/22/2019

I was promised a one day install of a completely new heat pump on my roof. I payed $13k. It's been over ten months, and the install still isn't finished.

During the initial install, Goettl's staff pulled up the wiring conduit and never resealed it. That's basically a two inch hole in my roof, which allowed water to come flooding into my home every time it rained for half a year. Water damage, mold, half a dozen days of work missed waiting for Goettl to finally get it right. Call after call they would send out the same subcontractor who wouldn't fix the problem. He'd slop some more goop on the conduit/hole, then I'd have to wait for the next rainstorm to dump water onto my bathroom floor to call again. over and over.

I even ended up with a manager's personal cell number at one point. Call any time, he assured me. I did. still no progress.

Eventually I gave up on on goettl's promises to make it right, and hired another company out of pocket to completely replace the roofing on that entire section of the house to fix the leak. when goettl came back to place the heat pump back on the new roof *they damaged the brand new roof*! The roofers came back and fixed the NEW leak, again caused by goettl, but were very clear. the new damage voided the warranty on the new roof. UGH!

My home STILL has six foot holes cut in the interior drywall by goettl install crews, water damage, and mold. call after call, the work is still not done.

on top of it all - the new unit, on which they still haven't finished the install, has stopped working. pumping ice cold air into my home during a winter cold snap. A new goettl repair man comes says the solenoid valve gave out, promises to replace it. And says they've fired the old manager that oversaw the faulty install work. He looks at the six foot holes in the drywall and promises that he was going to raise the issue to the new manager and make it right immediately. Says he has to order a new solenoid and replace it on Monday.

Monday was two weeks ago. no call back, no follow through. So now I have a tore apart heat pump on my roof with no solenoid valve, on top of all the other damage, and I haven't heard anything back from Goettl at all. I suppose I could call them up and keep nagging. but after ten months of it...... why? I am so sick of it. They have no sense of responsibility for the work they do.

I have a ten year warranty with a company that doesn't have the follow through to finish the install, or finish repairs to the damage to my home they have caused, or to even finish repairs to the broken down heat pump they sold me which is covered by warranty.

I've begged for repairs, and begged for Goettl to come, take their unit and give me a refund. nothing. my house is in shambles. and I'm saving up to be able to afford more repairs out of pocket with another company.

simply nauseating.

--

Before you hire Goettl for your home, I want to invite you over for a cup of tea. while you're here, you can see first hand the water damage caused by goettl. I want to show you the six foot by two foot hole that goettl install crew cut in my drywall with a chop saw and never bothered to repair. It's large enough to walk through... I'll even show you my receipts and my utterly worthless 10 year warranty.

Kimberly M.

08/11/2018 12:00:00 SA

My husband called Goettl to get a quote on replacing our ac unit. They would not schedule an appointment if both he and I were not present. I guess they thought he couldn't make decisions with out me. I'm assuming that's how it is in the Goettl household. So we went with an Elite company who came out the same day and gave us a quote and scheduled right away!
Reading other reviews of Goettl, there were few unhappy customers, but after leaving bad reviews, it was resolved. I'm glad we didn't get a chance to schedule with them.

Barry V.

2/20/2017

I decided it was time for a new HVAC company after 17 years of mediocre service from the previous one. Goettl came out and were on time. The technician Jeff was very thorough and efficient. He performed an A/C rejuvenation service in a little over an hour.

He did of course have some recommendations for the unit. I'm sure part of his job is to sell as much as possible. The price we eventually got to for the repairs was still on the high side of online estimators but livable. The pictures he provided and his explanation went a long way in closing the deal for the additional work.

I plan to use Goettle in the future for any HVAC needs.

Jason T.

05/01/2020 12:00:00 SA

I do not recommend this company for your air conditioning and plumbing needs. They wanted to charge $450 to replace a valve to fix a leaking toilet, for that price I could get a brand new toilet! The technician was not even sure that was the problem. The parts and labor should not cost that much to replace the flush valve, fill valve, flapper and gaskets inside the toilet. I declined the service and went with another plumbing company. They promptly identified and fixed the problem, for much less money. The toilet parts are not the expensive and labor involved was really limited, there is no way to justify the cost of this job. You have been warned, find another air conditioning or plumbing company.

Robert W.

08/12/2020 12:00:00 SA

$49 to show up and take pictures of my system and scare me into purchasing a new AC unit. To be fair, my current unit is 20 years old. We probably do need a new AC system however my fiancé and I are unemployed due to Covid and cannot honestly afford the options laid out: $1800 to fix put a bandaid on our current AC unit or $36k financed for the next 30 years for a new system. I asked for the quote so I could get a second opinion and Roberto became extremely agitated and threw a temper tantrum in my house. He stomped off, collected his things and loaded up his van. A while later he walked in and stated that he just got off the phone with his manager and wanted to know how much I'd like to pay to have the system repaired.

Thank god I got a second opinion. Our $4 capacitor fixed the issue.

Luc R.

05/12/2018 12:00:00 SA

After hearing all the Geottl commercials about service and commitment we decided to get our units serviced by them and called to make an appointment over a month ago.

Yesterday I got a call (I am currently in the middle east) and I was told that our appointment was being canceled (less than 1 hour before the time slot). My wife was already on her way home from Nellis AFB after taking a 1/2 day of time to sit at home for this. I was told that services were not important enough for them to keep the appointment because it was hot (yes everyone in Las Vegas it gets hot in May) and they were focusing on fixing AC's.

To me, this was extremely confusing... I called over 4 weeks prior to schedule it and to be clear the commercials talk about service. Well, how is calling someone less than 1 hour before an appointment to cancel good customer service? And how is advertising maintenance being the key to long-lasting equipment being important then telling us it will be 4 to 5 months before we can get the service we scheduled.

Oh but the good news, I was told that I was being offered a $50 discount if my AC breaks, what because Geottl bailed it's commitment and it will now break because of that?

Some advice from a fellow business owner.
1) Keep your appointments
2) Do not schedule work in months you know it can not be performed (for example we do not do IT work in Attics in the summer so we do not schedule it)
3) Do not cancel appointments minutes before they are supposed to happen with an excuse that is based on poor planning.

Terrible customer service and planning.

Oscar C.

5/23/2021

Stephen was great from Goettl!!He can and took care of business no b.s. and knowledgeable in his craft.I have the membership and this was my first call so on my future tuneups hope to see Stephen again actually will request him by name

Brian B.

5/18/2018

I signed up $249 to be a preferred client (so I thought). The first time I called was to get a tune up on my A.C and was told I had to reschedule as A.C's were going out on people and they took priority. This happened a total of 3 times and I still have not gotten my A.C looked at! After the third time they never even called back to try to reschedule for a forth time!! I called and cancelled my membership with them. Also their Sunny plumbers came out to make some faucet repairs, they were very expensive and I had to dicker to get the pricing to an affordable level, needless to say at 10 pm that night I discovered the repair they made leaking all over my floor!

Bill F.

7/18/2019

Air went out Friday Morning. Called my home warranty company. Their company couldn't make it out till Tuesday. Called Goettl and hoped they could come out and fix it. Wonderful, they showed up Monday evening and spent about two hours poking around in the attic. Supposedly took 40 pictures and said $5,000 to repair. Did not fix a thing, did not get it running. Tuesday comes, my warranty company guy shows up. Go's up in the attic for thirty mins and re-solders a burnt wire in the attic panel of the unit. So, I'd like my $300 back (150 for each unit.) Instead of fixing the problem you try to sell me a whole new unit. Not a good business if you want to stay in business. Same story from my neighbor.

Henry R.

06/01/2020 12:00:00 SA

Well, I've seen the ads and called to schedule a a/c system check and tune up. They were quick to take my money, talk me into upgrading my service, and tell me when they had an opening to come out for the service. I had to take off of work to be there. No one ever showed up. When I called to inquire I was told told the appointment was cancelled. I asked why, and by who? I was instantly given attitude with a smile, and was told no notes were put in, so she didn't know. Very disappointed in the level of service or lack of so far.

Linng G.

8/25/2016

I scheduled the rejuvenation...showed up 2 hours late, said they called to let me know but I didn't see a missed call from them. I wasn't home during the maintenance but my mother told me they washed the coils with a hose, which they specifically told me they don't do. I called that same day and the agent told me he would send another tech out to clean them properly no questions asked.
I appreciated that quick turn around, but the hassle of actually doing it was the downer, and that they were late.

April P.

8/18/2019

So let me start out by saying we had high hopes when I called Saturday night when our air went out. The gentleman was really nice and said they could come out Sunday morning..perfect. NOT..the fan motor needs to be replaced, that will be $1066. WHAT??? For a $150 part and 1 1/2 worth of labor???Are you kidding me? We will never ever call this company ever again and that includes their plumbing company Sunny Plumbing. Talk about taking advantage of people. HORRIBLE!!!!Do not call this company if you are looking for a reasonable price.

Larry H.

06/12/2020 12:00:00 SA

Purchased a HVAC system in March 2019 and in June 2019 there was no cold air. No leak was found and filled with refrigerant. March 2020 had system checked and I was sold a Hard Start Kit for the A/C unit. May 2020 no cold air and filled with refrigerant. June 2020 no cold air and unit sounded bad. Well the Hard Start Kit was defective and the condenser was no good. I found oil running down a copper line and the tech said that was the leak. Everything was fixed and replaced. If one of the technicians would have peeled back the insulation they would have found the leak. Now I would have given a one star rating but the people on the phone are always so pleasant and the last technician Tom was so nice to deal with. But what a nightmare for something I payed thousands of dollars in cash for .

Hfi M.

04/05/2019 12:00:00 SA

My husband decided the AC should be checked since it's older... never mind no issues. He called Goettl. Tech showed up on time. Does his thing and comes back with one unit taking 45 seconds to start. Needs to bring in supervisor to verify. Turns into sales pitch. We signed. Talked to coworker and found out it's a ripoff!!
This company starts work immediately!! You have the right to cancel any contracts
within 72 business hours!! Do not be fooled into believing you have to go forward!! Cancel as I did. The work done and equipment installed was kept in place. The only thing pulled out was the condenser.
A friend got us a great deal on the completion of this project!
Make use of your right to cancel!! No matter how much work was done! It's the LAW and your RIGHT
Let me update this review....
I do not want to use names . A person reached out to me that I did wrong by him.
Thank you for working things out by letting us cancel, as you stated I did say I wanted to pay for work done. However, to avoid future disputes with consumers please hold off with work orders until the 72 hour cancellation period has past. You save your self and customers headaches and frustration as well as expenses.
I do appreciate what we worked out.

Harold S.

5/28/2019

Spent $21,000.00 with this company for TWO Heat Pump units to be replaced. (Both the outside condensers and inside air handlers.) I've nothing but issues with the company with five service visits in the first year. The WRONG air handler was installed for one of my units and that had to be completely replaced (even though the radio ads claim the owner personally has to sign-off on installations by looking at photographs taken by the installers.) Yeah, right. Anyway, when winter came, one of the units wouldn't put out any heat. Come to find out, the part that enables the heat pump to reverse and blow warm air inside and cold air outside wasn't installed. UGH! I just had my spring rejuvenation visit (included in my $21K price tag) and it was a complete cluster with the company cancelling twice due to wind/rain. Finally, they came and the technician found a roll of black electrical tape inside my air handler unit that the original installer had left! This is a company that advertises that they do things the right way, not the easy way. Sure......I really believe that.

Jackie W.

9/25/2018

Our a/c started acting up last night and by this morning it was toast! We called Goettl and they were able to come out in just a couple hours. After checking into things they replaced one part...but unfortunately it wasn't just that part that was bad and the whole unit needed to be replace.The tech guys, Gabe & Adrian, were great! Super patient with all our questions and total moral support while we had minor breakdowns at the unexpected expense.

Side note: We sold this house and we're moving in about 2 weeks...so a major repair like this was BRUTAL timing. Knowing we were crying inside, Gabe called the office to try and make sure we were getting the best deal possible. We appreciated his extra step in taking care of us.

The new unit was called in and a few hours later the installers showed up with the new system. We had some delays getting our payment to go through, but Nick and Chris were so patient and helpful. We got everything good finally and they installed our new a/c. You better believe that we are going to use the hell out of this system for the next 2 weeks and enjoy it as much as possible.

Great service by everyone we encountered with Goettl (phone and in-person). They have to deal with people having rough days and unexpected major expenses...I can't imagine its easy...but they defintely made the process less painful that it could have been. Highly recommend Goettl and I hope these 4 guys are recognized for their great service! :)

Jackie & Jesse

Clifton B.

10/23/2020

I had a air conditioning come out yesterday, when she arrived she introduced herself as Raquel and then started small talk and asking about my unit. She was very knowledgeable and professional. She explained everything to me, while she was checking my air conditioner. Never had someone climb in my attic and look around before. Even tho my unit is not that old, she check everything and replaced what needed to be replaced before it went bad.

Diana B.

7/19/2018

Highly recommended! Our technician, Victor, was THE BEST! He took the time to explain everything to my mom and I, gave us all of our options and was super honest about what would be our best choice. We are so impressed with him and his customer service skills...thank you!

Brian K.

07/01/2022 12:00:00 SA

Dave G. from Goettl just completed our annual HVAC check-up as part of Goettl's Sadie program. Dave did what needed to be done and took time to explain issues, options, and self-help things we could do ourselves to extend the life of our HVAC units. All in all a very good experience and a tip-of-the-hat to Dave G.

Jeffery J.

01/11/2021 12:00:00 SA

Had an absolutely bizarre experience with this company. I had a routine appointment to get some plumbing issues looked at in a home I just moved into. The tech who came out was super nice and seemed very trustworthy. He fixed a minor leak and checked out a few issues the house has. The home was built in the '80s, there is no pressure regulator, and my water heater is 10 years old had a little corrosion building up but nothing out of the ordinary. At this point, I owe $50 for the leak. Totally reasonable and I appreciated the tech pointing out some things that could become an issue down the line.

The tech called his boss on speakerphone (Luke) and this is when things got crazy. He pushed me to join some 'club' where you get a discount and they will unblock your septic twice a year for free and give you discounts on work. Luke basically insisted that I do all the work right now and quoted me at $2100 and said the price will go even higher if I don't do it today! Mind you a new hot water heater should be half that, and this was only to get rid of some corrosion on one of the intake pipes! When I said I need to think and maybe do some research, he basically got pissed at me over the phone and asked me what's stopping you from doing preventative maintenance on your house???!! Then he basically ignored me for the rest of the call and told the tech I guess we can't shake hands with this guy today! He repeated this phrase a few times to try to really drive it home. I looked at the tech and basically laughed, it seemed like a joke or something. I was in shock that he said this and seems like a total scam pushing you into making quick decisions that involve large sums of money.

I would never call this company again and you shouldn't either. Oh but wait the best part is: I got a free flashlight! ha.

Wilson C.

04/06/2021 12:00:00 SA

I had an appointment with Goettl to replace a cartridge in a bathroom shower and replace some shutoff valves under the sink . Appointment time was 4:30 to 7:30 PM , They called around 5:00 to extend time frame to 8:00 and I said okay . Nobody showed up or called . I replied to their original email last night about their missed appointment but was declined by them for some reason .

Veronica E.

7/18/2018

Last Friday, I called Goettl and asked for a tech to come out to my home because the ac was tripping a breaker. The tech came out and tested the ac seeing nothing wrong with the unit. He went into the attic and found a loose wire and fixed it. Still charging the full 89.99, he told my husband and I that if it tripped the breaker again, it was probably the breaker malfunctioning. That night it tripped so we had an electrician come out and replace the 40 amp breaker.
Low and behold the breaker tripped again.
We called Goettl back that night, and scheduled another call for Monday morning. You sent the same tech. He did some tests for the compressor, concluding within 5 minutes that the repairs were going to cost $3800 plus the cost of refrigerant.
This morning I had another company come out and do a second opinion, guess what! It wasn't the compressor that was failing but it was the capacitor not allowing it to get the required power. The Goett tech only checked that the capacitor turned on rather than the amount of power it was providing. And even more importantly it cost less than $300.

Since the original review I have been contacted by the management, and not only did they send out another tech, but they send the manager too. When they came out they cleaned the unit and installed a hard start up kit to assist the compressor, free of charge. Because of this amazing customer service I am updating to three stars. In the future I'll call and request Ricky to be the tech to be sent to our home.

Jack S.

8/24/2023

This review is specifically for repaid tech Zachary, at his request.

It is true that Goettl pushes customers to purchase preventative work that may or may not be necessary. The work they do (and they've done a lot for me) is thorough.

Zachary seems to be pretty new, but he was very professional & friendly. He explained what he was doing and what he found very well. When it comes to the Hard Start kit quoted at $850 I literally could get top qualify for $40, so that is disturbing. He said I needed a capacitor and showed the test, but quoted $575, when I could purchase one at Ace for $40.

I'd be glad for Goettl to walk me through all this, perhaps they can explain these disparities, in some logical way and I'll be glad to return to and correct this review. I assume he's just doing what his bosses instructed and did very well, and he truly believed what he told me.

It was also disheartening to learn my membership would reduce the over priced items by only $75 when the mark up for each was hundreds above MSRP. I can install both quite simply and quickly.

That being said, Zachary is top notch! Keep him around. Give him a raise. And don't pressure him to push us to purchase unneeded add-ons.

Greg O.

10/27/2020

Get a second price through someone with DOIGNITY n PLUMBING
I called goetel because they bought the phone number of my old plumber. How much different can it be you ask for turning wrench on pipes? The answer is 3xs the pricing. Luckily I'm not a total idiot so when they said 1300 for pvc pipe repair I asked why so much? The answer was (not verbatim but close enough) if we break anything or have to replace anything the charges are already in the price!!! I am just glad the don't sell houses or cars because buying one thing for twice the the price seems not good.
I called for a second opinion for the same job and got a plumber with dignity plumbing for me third the price.
Not saying anything bad about goetel that I didn't personally experience but they must have some space age parts maybe made of stem cells to be charging such astronomical prices.
As for goetel no need for a reply I will never recommend and in fact will dissuade anyone I know from using your questionable company. You had your chance to prove yourself and you did. You charged ridiculously Inflated pricing for reasonable jobs. Just finished paying the plumber with Dignity 1/3 your price and guess what? No leak. Also I just hired them for two more smaller jobs but jobs the same. Thank you for all your help in finding me a good plumber.

Patricia S.

7/19/2017

I am what you call a worry wart and wanted to make sure that our new air conditioning system was running correctly. There was condensation coming out of the pipe outside our home and my husband said that was normal but did I listen to him, no, I had to confirm it with the experts. Called Goettl on Friday and they sent Roy out on Saturday. Yes, my husband was right and there was nothing wrong. Roy was extremely nice to us and explained everything to me and even went up in the attic to double check everything and it was very very hot on this particular day. Joe is one of those people you wish worked for you very courteous and went that extra step to alleviate my anxiety and you knew he was giving you the correct information and not a story. Highly recommend Goettl and Roy, we are very confident in both.

Kathy A.

4/28/2022

I had bubbling in my bathroom toilet when I did a load of wash. They quoted me $3585.00 , saying I need a power blast through my pipes, to fix the problem with my washing machine. My washer was working fine then when Kaleigh moved my washer out and the pipe fell off going to the wall. So she said it will cost $585 to fix the pipe now. And I needed a power blast through my drains for $3000 . She also said the manufactured home park I live in needed to repair pipes outside. She also said I would have to replace all the pipes under the home for another $15 to $20 thousand dollars.. Well she left and said they can start the repairs after the park fixed the outside . She never checked back with me at all. Turns out I had two more estimates and was told my pipes under the home were fine. And also tried to offer the power blast. I called a regular plumber after all that and he fixed it for $80 . All it was, was a small filter in the washer area, he blew air in it and unclogged it. And he replaced the pipe that broke off behind the washer. So note to self I just have to stay away from these big companies that want to up sell the *';# out of me. Now I see why they have a 3 star rating. Buyer beware. In my case the fourth quote was a charm. Oh and it only took the guy 30 minutes to fix it and he said if I wanted a power wash, he would charge me a $1000.00. big difference hey .

William S.

04/02/2018 12:00:00 SA

Just got off the phone with Steve who was kind enough to return my call and explain how and why I was charged for my service. I was initially upset at the price, but Steve walked me through how the charge was calculated. I am now very happy, and appreciate Steve taking the time to cover all my concerns.
Being a retired guy, I have to watch all expenses closely. Goettl apparently stands by there work completely and I can now recommend them. It may cost you more, but they do it right the first time.

Chris D.

10/29/2019

So this is my first 5 star review for a service that left me pissed off. That's because Curtis just showed me pictures and videos of the poor job another company had done sealing and cleaning my duct work. $1k's for them to not even seal the underside of the joins and not even clean the interior of the blowers. I will be speaking with the other company as soon as I calm down enough to not shout profanities at them.

Curtis took the time to run tests to determine the cause, documented evidence of how the service was not done correctly, and explained what he would recommend to address the situation. He even offered to get on the call with the previous service company to provide backup and support. That's great service.

Luz G.

7/19/2020

This company will scam you out of every dollar they can. Bronco aggressively urged us to apply for credit to get two new AC units because ours were supposedly done for. He said everything from the units up to the attic needed to be replaced ASAP. He showed us pictures that were not of our units. When we said we would just get it repaired for the time being he insisted he would be back in a month or two for the same repair. We got a second opinion and even a third and they both said our units have a normal level of rust and we just need to maintain them. Calling Goettl to complain about their associates led us nowhere. I have filed a complained on the FTC website and encourage you to do the same if you have dealt or plan to deal with these crooks.

Paul S.

5/22/2019

Showed up on time, found the leak in the inside air handler. Said might be able to be repaired and maybe not.
The company called and said replace everything at a cost of 10-16 thousand. Reason because r22 was being disconnected and the outside condenser was about 6-9 years old but working great.

They don't want to fix, they want to replace. Keep in mind that a 30 Sec spot on the radio many times a hour is big bucks. Has to come from someplace. (US)

I purchased a brand new air handler, same one they still use and manufacture. $1500-1600 later for the part and labor this system works great. The other company said that the outside condenser was fine and doesn't need to be replaced.

Want a great company????? Not this one, they will just sell you new. They must work on commissions as they kick it up to the next person in line.

Ask to speak to the owner and it will not happen.
As for the wonderful flashlight they give you, it's for them to look into your pockets for how much money is in there.

As for the joke we will even spray the new system with new car smell..... that's to cover up the smell of rip off.

Alex S.

10/06/2021 12:00:00 SA

So I have had varied experiences with goettl over the years. Some fantastic some god awful. Today was a positive experience. I have a very pricey tankless water heater that wasn't putting out hot water like it should. After 2 years of having it and having hot water occasionally when it wanted to and having 5 total visits from techs all saying various reasons for why it was wrong and what would fix it.

Tonight I had David and Tony come fix our system. They had lovely customer service and actually restored my faith in the goettl company. I can not express enough my appreciation for employees actually living up to the standard goettl touts about doing it right, after years of them actually doing it the easy way. They spent 4 hours undoing the quick fixes and diagnosing the problem and making it work the way it should

E B.

10/11/2020 12:00:00 SA

My A/C went out in the middle of the night. Luckily it was cool so I made an appointment for the next day. The appointment was for 12:30pm-3:00pm. Jeremy arrived about quarter past 1 and was done by 5 minutes to 3!!! I told him that I believed the blower motor went out. Jeremy went on the roof and confirmed that was the case. He found the bracket holding the blower motor broke and allowed the blower motor to break loose and burn up, while trying to run in an awkward position. Since I was on the roof, Jeremy showed me the amperage measurements on the startup which, according to the label on the device, indicate that my unit is on its last leg. Jeremy knew that I'm having trouble affording just today's repair, alone, so he gave me the idea that I should start preparing for the failure. THANK YOU JEREMY!!! I will be saving money for the repair, beginning today.
VERY honest technician working for a very customer-friendly company. Everyone was cheerful. The gal that set the appointment was pleasant and did not seem like she was just rushing to get off the phone like the One-Hour Air people did to us (they were a no-call no-show at that company). Jeremy had a smile the whole time and, like I mentioned above, took the time to thoroughly give a detailed explanation of today's events and future expectations. I'm sure the price I paid was a bit higher than others, but I feel confident that it was done right and they will stand behind their work.
(my son also got a plush toy of Sadie and a replica of Ken's flashlight from the commercial...awww)

Toni W.

08/03/2016 12:00:00 SA

Just had a service done on two units by this company. J did a awesome job working with the units, little scary at first after a bump with a condenser but in the end he came through like a soldier. Bravo Zulu!

Elena E.

12/07/2018 12:00:00 SA

I've used Goettl before for inspections and cleaning before but this time I actually went ahead and had a while new system installed because the age of my system was around 30 years old and clearly needed to be replaced. Rob came over and looked over the unit and showed pictures, which I had seen before and he basically told me the same things a different company had told me previously, and we talked about options. In the end I decided to have the new system installed a lot quicker than I had originally planned since I was more nervous about the old one causing more issues when run especially since it was starting to cool down more outside. They were very good about getting it scheduled for install within a few days and only took about 4 hours to do a new system and duct work, granted my house is small which may have helped, but it was very nice to have heat that afternoon and so far the new unit has been great. Goettl may be a bit more pricey when compared to other companies but for a job like this, I feel more comfortable knowing it was done right and if anything does happen they are only a phone call away for assistance.

Dr. Danita R.

3/29/2022

I reached out to this company because I had a leak from from upstairs guest bedroom. I called on a Sunday... they notified me of the cost for the initial call..$89..... when they got to my home they told me the price to cut into the ceiling would be $215 and got permission to proceed with the cutting into the ceiling. They told me to have them fix the water valve overflow which was causing the leak would be about $2100 including repairing the two holes they placed in the ceiling. They notified me they would come out in the following morning to fix the leak if I went with them. What they FAILED to tell me after the leak was fixed is they would not be able to repair the two holes they left in my ceiling for a WHOLE MONTH. Now I have to have two holes in my ceiling for a month! Had I known this information I definitely would have reached out to another plumbing service that would've been more informative during the initial consultation. The plumber they sent out was very professional and nice but they're lack of informing me on the scheduling with the dry wall installation should have been revealed... now I'm stuck with two holes in my ceiling for a month..... Now that's Ghetto not Goettl the service I was hoping for.

Dwanique S.

6/25/2017

I called their so called great customer service agents and got a very rude women who refused to answer any of my questions and said that someone would have to call me back. I have still never received a call back. Being new to Las Vegas, I was looking for a good reputable company and their ads on the radio were very good, but as I learned first hand, not truthful. I will never contact them again, nor will I every recommend them to anyone if asked.

Lenny A.

09/11/2018 12:00:00 SA

While driving around town I hear this company's commercials all day long so I decided to give them a call this year to service my AC units. I can easily say that it was the best decision I ever made. Their thorough inspection of my units revealed major issues that needed to be addressed ASAP.

Normally I would be skeptical of repairs that are being recommend, but when they show you pictures and videos of problems you can see with your own eyes and know that they aren't making things up to build a ticket. I would highly recommend them to anybody who needs their units serviced even though they can be a little more pricey than other companies because they are definitely worth every penny!

Casey G.

7/30/2019

I'm never going to this company again. I spent more than $12,000 and my air conditioner is still not working properly. Just 2 months after they installed my new air conditioning unit, I had to call them up again because it wasn't cooling the house! This company treats customers terribly and does not do the work they are hired for. I am extremely dissatisfied with the services I received.

Vickie I.

11/17/2019

Rip off company. That's all I can say. They advertise $125 to unclog your toilet. Instead of unclogging my toilets the technician tries to up-sell me on two brand new toilets when all that was needed was the both of the toilets to be removed to access the toys the toddler put down it. He charged me $250 and claimed my toilets were flushing bad and I needed new ones. I called a company (king is drains) after Goetto left and they simply removed the toilets to access the toys. Now the toilets flush perfectly.

Lisa H.

1/31/2023

Goettl always does a great job for us. Most recently, Daniel was out to fix our toilet. He was prompt, courteous, professional, and knew his stuff. He fixed our issue quickly, and I am a happy customer!

James K.

01/12/2018 12:00:00 SA

I contacted Goettl when my heater stopped working, the were friendly and professional on the phone and in person, after the tech looked at my unit he came down and showed me a picture of what he described as the fan that initially starts initially when you turn up the heat, he advised me that the fan had lost its oil and told me it would need to be replaced for $1800.

What I later found out is that the picture was actually the main heater fan and it was in good working order.

I feel after the experience, Goettl's main goal is to sell you a new system, when I was concerned about putting that kind of money into a 16 yo system, they dispatched some slick guy to my house to sell me a brand new system and he used big display boards to show you how the new system literally pays for itself over a period of 10 years, he was in a BIG hurry for me to sign his contract.

I'm sure many people have fallen for their tactics, I on the other hand called an honest service, Bulldog HVAC, Alan came out and diagnosed the problem, total cost, $200.

I will never call Goettl again and advise anyone that does, to get a second opinion before going forward.

Natalee M.

02/01/2017 12:00:00 SA

Ok, I have to write another update because I feel, as a company, they stand by their work. I was contacted, after my last updated review, by one of the owner's of the company. Steven took a genuine interest in my problem and apologized. We talked for a while about what it meant to have quality service and what to do to make it right if it wasn't. This is the first time I've ever been contacted by a company in a sincere way. I was offered my money back as well as compensation for having to call out my home warranty to fix the issue. Steven hand delivered the check to my door the same day! We talked about training and the reputation of Goettl. At the end of the conversation I truly believed that they are looking out for the consumer and it made me feel good knowing there are still those types of businesses out there. I have never updated a review before, but this called for an exception. I can really appreciate a company that stands behind their work and employees and does anything to make it right.

Arturo R.

03/01/2017 12:00:00 SA

Lex was awesome. Came through on time as scheduled was able to repair my unit and save me thousands! A+ all around!! I would recommend Lex and Co. to friends and family anytime. Thank You!

Paul B.

2/19/2020

My water air pressure value was leaking. Called Goettl where they responded quickly by sending out a service rep the next day. The rep informed me the cost to repair the value was going to be $750. What makes me angry is that the part cost $60 but they charged me $690 for labor. The rep completed the repair in 10 minutes.

Do yourself a favor and don't call Goettl for any repairs, what bunch of crooks!

I was planning on using Goettl to install a tankless water heater, however, after they ripped me off I will be using another.

Eric A.

7/25/2019

I requested a rejuvenation special. The technician inspected my A/C system and proceeded to tell me parts were failing and that my A/C system needed to be replaced. I looked into the issues he presented me and found he had lied about failing parts and also lied about what work he performed. I work in electrical and none of the information/readings given to me were correct (false pictures and false high amp readings).Their slogan is we do things the right way, not the easy way. Not true in my case. Don't get ripped off!

Cassie J.

6/30/2016

Very displeased with the lack of professionalism from Goettl. After my unit was initially installed (which now in hindsight, I should have just gone through my home warranty company like my instinct told me to do), I had to wait weeks for a drywall company to contact me and come out and fix the butcher job that the install techs did to the attic access in my home.
I received a new thermostat to be installed but was told that NV Energy would first have to uninstall my current thermostat before Goettl would install the new one. Fine. However, before I scheduled for NV Energy to come out to uninstall my current thermostat, Goettl called saying they had a tech who was licensed to do the uninstall of the NV Energy thermostat. Why I wasn't told this from the beginning? I have no idea. So a tech was scheduled to come out today (June 30) between 8-10am. By 10:30 am no one had come by nor had I received ANY communication regrading this appointment. When I called, they rescheduled the appointment for later tonight from 4-6 pm. When I called at 8:10 pm I was told someone from the office had rescheduled the appointment for July 6...What!? Just give me back my old A/C unit Goettl. I'd rather deal with that then this mess.

Michael T.

12/23/2021

tec came out today to do flood inspection was told from a prior check they would install a anrode in my hot water tank since i have the membership plan was told today they would charge me $80.to do this really i pay 15.00 a month more than covers any repairs needed everytme they come out they say i need epairs our home is newly built 1 yr and all the tec wants to do is make cash last tech did the work for cash so how truthfull are they you are not the only business out there and was told today they will no longer service me because a family member was said that they cursed at tec really our word against theirs not really good practice for your business be cause word of mouth is stronger so yes you will be getting poor word of mouth from us unles you decide to change your stand on this issue i am in the hospitality service business and are taught the customer is always right so your adds are not truthful and sorry you are taking your so called tecs side MERRY CHRISTMAS TO YOU

Nick K.

4/23/2021

Tread lightly.

Really nice tech came by, super fast response time, seems like he knows his stuff, but things got fishy quick.

After the checkup - a very scripted speakerphone conversation where prices were repeatedly avoided and emphasis was placed on the all-around dismal condition of my unit (EVERYTING MUST BE REPLACED! [prob true though]). At the very end the gentleman over the phone (not the tech) quoted me prices. I was absolutely shocked that the quoted prices were double/triple what other vendors were charging for complete install. Ranging from $12,000 for a one star - to 25k for a 5 star unit. I didn't know anything about HVAC prices and it's obvious talking to me, but these guys didn't realize I did my homework and was searching quotes for complete installs while he was talking to me.

I told them they spooked me with high quotes and wanted a second opinion, they then offered to shave 4k off the 1-star price - FOUR THOUSAND off the lowest model. The only people that have the ability to shave this much off the price are ones working heavily off commission that are borderline salesmen. Huge red flag when your repairman is also a salesman.

In all, I have no doubt these guys know their stuff and they do have manpower to turn large same/next day jobs (they don't want you to sleep on the quotes), you'll probably just need to sell an organ.

Ej B.

01/05/2019 12:00:00 SA

Goettl has been great with coming out to my home every time I call them. They have been knowledgeable with everything regarding my A/C and heater as well as my plumbing. I like the fact that they take pictures and show me what's wrong and they give me options on how to fix my A/C and heater the least expensive way instead of up charging everything and only giving me one option.

Stephen B.

08/10/2017 12:00:00 SA

Made an inquiry reservation using their website. Never heard a word back. Used another service company. Good luck getting a response form this outfit.

Ajdib88 D.

10/09/2020 12:00:00 SA

I called Goettl because of their supposed reputation in Las Vegas, and the technician came out and did his checkup and at the end said that I needed to replace my entire unit and electrical set up, which would run me anywhere from 8k-15k (they do offer financing), and then left he was here maybe 10 minutes start to finish. I wasn't completely satisfied so I called and received a 2nd opinion, and the other guy did his due diligence and figured out the problem was a blown circuit board, and while my system is old it's also reliable. He was able to swap out the circuit board (cost me no extra) and left (he spent over an hour checking various items to make sure he did not give me the wrong information).

I used to think of Goettl first, but I'll never consider Goettl again because of their ego and sense of invincibility. Those of you who have had good service and repair I do hope it stays that way.

CJ F.

8/29/2017

I am updating my review. I received a call from customer service inquiring about my satisfaction with Goettl's service. I explained my problem and Steve with customer service immediately put in motion my refund. I even got a followup call to see if the credit was processed. I very much appreciate the customer service. However, I would still not recommend the company to my friends.

Maria Z.

02/09/2023 12:00:00 SA

How fortunate we have been to do business with one of the best companie ...we strongly recommend Goettl.
We need it someone to inspect our water heater and Antonio went above and beyond to check all the plumbing...replace a pipe and all the time he behave like a person who cares...not like someone who pretend to do a lot...to get a lot of money.

Even more...Antonio is a wonderful guy...very pleasant and good manner...Goettl should be proud with such an employee !
Thanks Antonio and thanks Goettl .it's our pleasure to give a 5 star for Antonio.

Jose R.

02/02/2023 12:00:00 SA

Fast response, very professional all the guys
Thanks for replacing all my AC Unit. One of the best

Kathleen H.

8/21/2020

This company cannot get their business in order.You call and tell them your $15,000 a/c is not working in LAS VEGAS, NEVADA. And they send out a technician that does not have the part or tools to fix the a/c. Then you get a text message that sometime tomorrow they will be back out. Not first thing in the morning. Now I am questioning weather we really needed this $15,000 a/c unit. Ken your company's customer service does not live up to your hype!!! Once again thumbs down from us.

Bruce R.

5/18/2020

I received an email for this company's air-conditioning services. I responded to the email and arranged for a AC maintenance check up for my two systems in my home. I answered all their questions and we established a appointment window on Monday the 18th at 10:30 to 1:30 PM.

At 1:30 pm Monday, I called their Dispatch. I was told that they do not service condos greater than two stories. I live in a Four story condo, I am on the first floor.

They they cancelled my appointment without telling me. I was never called by the Dispatch that they cancelled my appointment. I was never asked nor informed about the two story condo limit.

I am disappointed that I trusted this company, and their lack of courtesy.

Clark S.

10/11/2017 12:00:00 SA

Liked the service I had as they had a Sub contractor come to our house for Goettl and they gave good estimate but was too high but it depends on the Advertising as somehow they have to pay for that jut like Lawyers and other businesses..But when you have to pay 750.00 Plus to pay for a AC Condenser Fan replacement..That was high after i saw 4 other Vegas companies offer same work for highest 375.00...But cannot always have the cheapest service

Zach D.

11/01/2018 12:00:00 SA

I want to start out by saying I was part of their membership program, paying them monthly for checkups and free call outs if needed. My house was 4 years old when I started the membership. The membership apparently gives you deals on fixes. During their routine checkups they Always found something wrong the first few trips. These fixes were a minimum $300-$1000. The following year they came out they found new problems but never addressed the ones the year prior that I didn't fix because they wanted a lot of money for them. The new problems again were $300+ like all previous visits. This leads to the biggest scam EVER and why I will never recommend them to ANYONE!
During the middle of the summer and our big time heat wave my a/c went out. Having 2 small children and my wife I called immediately around 6pm. Goettl wasn't able to send anyone right away but could the next day early afternoon. When Goettl showed up to my house they did their check to find the issue. I had to take some time away from work to be there for the initial diagnostic. The guy said my compacitor was low and replaced it. After replacing it the A/C unit still didn't work. Then he stated the compressor is bad. I asked how much it would cost to fix and he stated $4845. After giving me that price he kept insisting and pushing to replace the whole unit which would cost $8000+. I firmly stated no I just want to replace what is broken because I'm going to contact my insurance reference the power outage we had that day in my area during the time my a/c went out. I told the Goettl employee I have to go to work that please just fix what needs to be done so I have a/c for my family tonight. I then had to go back to work and leave my kids at the house with my in-laws with the temperature around 90+ in the house with fans and small portable a/c unit running until the unit was fixed. When I got back to work the Goettl employee called me and said he needs a manager to come out now and explain my options. (No idea why). This is at 1pm-ish the middle of the day 100+ degree weather. The meeting was scheduled for 6pm. This means my kids and In-laws who Goettl knows is at home have to be in hot house for another 4 hours because Goettl wants to try and push me to buy a new A/C unit. I then had some co-workers point me to another company who would check my unit the very next morning and would fix it for a lot less immediately. I then made arrangements for my family to stay elsewhere for the night and have the other company come and check the unit out. The company found out the diagnose was the same and fixed it for $2300 instead of $4845 Goettl was asking. Goettl was worried more about their money and not my family. I talk to my neighbors who have used Goettl and told them the issue and they will now be seeking different business. I was also told through multiple sources Goettl employees work off commission for selling more then needs to be done.

This practice of leaving my family in the heat because they want more money is completely unacceptable. I will never use them or recommend them to anyone.

Scalar I.

6/13/2019

Excuses excuses excuses. This company has the worst way of taking on new customers. There are only so many kinds of HVAC units out there. These guys ask too many questions If someone calls and says that their ac unit is out and its the middle of summer, all that people want to hear in response is when you can come out. Figure out what kind of unit it is after you arrive. That is your job, not mine. I do not recommend this company because they come off as not really interested in really making an effort.

Adam S.

05/12/2018 12:00:00 SA

I called them and scheduled an AC tune-up appointment after hearing all of their adds about it. From the date when I called, the first available appointment was approximately three weeks in the future.

The appointment was scheduled for a Monday afternoon time-window and early Monday, I was told my assigned technician was help up with a big job and wouldn't be making it. Somewhat acceptable because they called so early in advance to warn me. I was rescheduled for a Friday evening window, between 4-8pm.

8pm rolls around on Friday and still no call from them so I called them directly to find out that my assigned technician was still wrapping up a job and wouldn't be making it in time.

They scheduled me for the first appointment the next day so this wouldn't happen again, the 8a-10a window, and of course, 10am arrives and no call yet.

I call back once more to find that the same thing came up once again and their next available appointment was not until September.

I guess I'll just go f***k myself, Goettl.

Paul R.

12/26/2017

Well let me say i am skeptical about any company now days, so I've read reviews on many of the A/C company's and of course there is good and bad with all, so i have heard the commercials, i have seen the billboards, i even saw a commercial on tv, i have looked at the YouTube videos, well i do live in las vegas so how about a gamble, win or loose, so i called the number (702) 749-8100 and a woman answered the phone, Myra, she was very polite, professional and courteous during our conversation, my main concern was a maintenance tuneup for the winter and my system is 15 years old, again i knew about some of the tactics i have read about weather true or not so i booked an appointment for the next day and she, yes i said she, Sarah was here on time and i thought gee i hope I'm not going to be sorry but very quickly I realized she knew what to do because she said things during our conversation a good technician would have known, anyway i had a few things I needed to take attention to like a motor capacitor and a flame sensor that had failed I googled both and questioned how could the sensor be bad and she explained that she measured current through the sensor and it was reading 1.2 and most boards will cut the flame anything less than 1.0 new ones read 2.5 and up, this checked out from what i had read, i asked could she clean it and she explained since it was 15 years old might as well just replace because cleaning is a temporary solution and once you start cleaning them it takes off the protective coating on the sensor, again spot on from what i had read, alright to wrap this up, you can't put a price on professionalism and honesty now days, just knowing i did my research and then not get ripped off is enough for me to recommend Goettl A/C to all my neighbors and friends, Thank you so much for your service.

Stefanie W.

05/07/2020 12:00:00 SA

Unprofessional; Unclean; Unreliable
I am very disappointed with the work these guys performed. We had to have them install a new connection to our hot water hear and a whole new AC/heater unit. The plumber who did the hot water heater connection left washers and everything all over our porch when he was done. The new AC and heater unit took them two days to install, with 4 or 5 different people coming in to do work at different phases. The first day they came out the installers were not very knowledgeable and couldn't answer questions. Also, they drained my old unit and had water constantly pouring out onto my floor damaging the wall, baseboards, and door. I had to ask them to get something to catch the water. They said the unit and the water was ok. Needless to say we had a leak that night that caused more water damage and they said they will be out in the morning to take care of it. Also, they needed to solder something, and had metal flakes all over my wall. They did not clean up well after they left the first night. The second day they came, they arrived on time, and cleaned up what should have been done the first day (or not at all if they used a water bucket to catch the water).

The sales rep lied to us about the promotions. We were told there were no promotions, and the promotions we had to confirm on the phone with the loan company were just confirming the charge on the financing account. Then we find out the first 5 months payments went only to interest, that was our promotion we agreed to. Also, we were told we would get a follow up call about the service and to set up planned maintenance agreement, but that never happened. Additionally, I needed to mail my signed contract back to them, which I had to call and ask for numerous times.

This is an unacceptable way to treat customers. I would not recommend this company.

C F.

4/22/2020

We recently had our air conditioners serviced by Goettl. The only reason they aren't getting five stars, is because they missed their initial service appointment and we had to call them to find out where they were, instead of them calling us. After apologizing, they rescheduled for the next day and they kept us posted when a technician would be arriving. Wes was our technician, and he was very thorough. He explained everything to our satisfaction, was very knowledgeable and gave us suggestions for future maintenance. Overall, we were pleased with Goettl and will use them in the future for our home needs.

Julie D.

8/28/2019

I would give them a minus zero if I could! The technician came out and told me my compressor was out and it was going to be thousands of dollars. I got a second opinion and it was just the condenser and was only a couple hundred dollars. LIERS LIERS LIERS

Randy D.

7/19/2020

Our AC broke down Friday evening. I called Goettl at 7am Saturday morning and they had a new unit installed and running by 6pm. The installation team of Travis, Jeff, and Daniel, as well as their field technician Jimmy, were excellent.

A M.

6/22/2017

-120 bucks before they even come out-
UNBELIEVABLE So I was having some problems with AC, I called they came out the next morning normal, dude says he is on the way, he gets there 50 minutes later diagnose the problem 1400 bucks, I pay it, I normally pay more money cause I want high end service, Ive found when its cheap it doesn't last. ( Got 3 bids this one was not the highest but not the lowest)
Meanwhile I own a business as well and my door is closed

next appt. 8 AM The next day Same thing dude calls guy shows up hour later, Knock at the door dude says how can i help you? do you need service? No work order? ARE YOU SERIOUS? Like this guy is going to charge me twice LOL Btw when you call this company you have to listen to the whole company story before someone picks up, then the person that does pick up doesn't know or have any record of your work order as well? Who did I pay then? Then before i get off the phone, this guy is in my garage taking the furnace apart without saying anything to me, Frustrated Im just going to HOPE that it gets done correctly. Very inconsiderate to not vocalize anything to the customer before your taking apart my furnace. They say this is a name you can Trust, I guess time will tell.

1.05 pm Update Im very unhappy now, Dude is speaking broken english and I can't understand what he is saying. Still isn't fixed he does not know what else is wrong and needs a manager to show him what to do. AC not working and My patience is all gone, Dude says a Tech will be here in a hour? A tech? isn't that what you are? I hope they can figure it out before dark tonight ;/

2.30 pm So called manager shows up hour and a half later with a total gangster attitude, Super pushy saying in order to fix the system he needs to trouble shoot and in order to do that we have to pay for every step that they do until they find the problem. And if they can't then we might want to get a new system 10000 dollars (Our system is 6 years old) What? AMAZING So the 1400 paid does nothing, The service provided wasn't the problem and my money provided? nothing but a waste of time and pretty much highway robbery. We were very upset and had to tell the manager to leave. So frustrated...

3.30
We picked up the pieces and tried to move on, But the co-owner of this company called and was very sympathetic. Told us about how important customer satisfaction is and wanted to make things right, I said my wife is at home with no AC and we were very upset. He said that he was going to send his best guys over immediately to fix the problem no matter what the problem is or give us a full refund, I said I just needed our AC fixed, He finishes by saying I'll come over and fix it myself if needed We agreed.

6 PM They never showed up, I called him back he didn't sound concerned at all this time and said his guys were still on the way, REALLY? So i hung up still very upset by 6.30 my wife called and he still says I got people on the way, She says don't bother we are so upset with the lack of respect you have for us and we want a full refund, In which he agrees.

*Update

Today is 6/26 - Still no refund, They have robbed us out of our 1378 + 120 Beware
Don't be fooled by the glitz marketing of this company.
If your going to make it right then you need to actually follow through

May N.

7/26/2021

One thing I have to say about Goettl is they do have excellent customer service. You call them they can service you same day or next day. But they are so expensive it's completely ridiculous. You pay through the roof for that. Be prepared to pay 75% more than any other HVAC companies out there. Please call around and get at least 3 quotes before you decide to pay there price.

badan b.

7/16/2018

I needed to have my condensation line replaced due to a bad fire. David, my technician was not only extremely knowledgeable and professional, he was very nice and even went out of his way to make my blind Staffordshire comfortable with his presence in the house.

He initially came on a Sunday, and within 3 minutes had accessed what the problem was, and came back the next day to make the necessary repairs. His attention to detail was night and day compared to the last HVAC person I hired.

He tested everything before leaving, and cleaned up after himself thoroughly. If you have a HVAC issue, I highly suggest you specifically request David. I will definitely use him again in the future.

Giovanni C.

07/01/2016 12:00:00 SA

Heard about the company on the radio and that prompted me to give them a call since AC is so important during these months and I wanted it to be running at full potential.. Well the service technician that showed up, Allen ,was excellent. He took the time to service my unit properly showing me what he was doing along the way. He then proceeded to tell me what I needed to address the AC unit, cleaned everything up and was on his way. Absolutely professional and very charismatic. Lucky to find an employee like that in Vegas.. Thanks Goettl!!!!

Joseph L.

9/23/2022

Just an update on my earlier review. I called Goettl again and they told me they were trying to reach the sub contractor to get pictures of the job so they could then schedule the repairs.
This is now many months later and still no call back from anyone .
Goettl Company cannot be trusted !
All they care about is getting paid . They have no loyalty to their customers and do poor workmanship on top of all the other bad qualities they possess .
Do not use them . There are much better options out there .

Jim K.

4/19/2020

BEWARE: This is a large company that over charges for the service they provide. I will never use them again and suggest that even in what you think is an emergency, SHUT off your water and get two or three estimates.

Dave M.

10/11/2017 12:00:00 SA

Technician - Hunter was efficient, communicative, clean, and very informative. Couldn't have asked for a better Technician to service my A/C and Heater.

Veronica B.

08/08/2019 12:00:00 SA

Stay away from this company. Goettl sold my mom ductwork she didn't need when her heater went out in February of 2019 instead of fixing the flame sensor which is what was the actual repair that was needed. They charged her $8100 for something she didn't need. Then when it started getting hot my kids bedrooms are not getting cool at all and our electric bill starts climbing. It's estimated to be $90 dollars more than the same time last year.

Jeff S.

09/02/2020 12:00:00 SA

Just met the nicest Goettl Guy. My kids always ask me to stop and talk to the goettl guys to get a flash light. We have tried for 2years. Each one was always out, til today at Home Depot met Keith and got a flashlight and a stuffed dog. Little things like this a company does speaks of their commitment to their customers. Always loved this Company and today Keith reminded me why!

J.Smith

Nancy V.

7/21/2018

We had a new central air unit put in last month after a check up on our new home proved it was needed. We appreciated photos that were taken to show us exactly what was going on, the man that came to our house was terrific. They were able to put it in the next day, but then we waited a month to have the attic entrance repaired. We were getting discouraged I won't lie, then Juan showed up at our door. He worked quickly and did beautiful work, thank you so much for finding such great employees they make all of the difference!

Christopher S.

12/21/2019

When the house heating was giving a little bit of trouble a few weeks ago, Goettl was the first thought that came to mind. Sure, maybe it's because of their local advertisements that made me think of calling them, but from word of mouth all I have heard is good things about this company.

After speaking with them over the phone on Black Friday, Ronald was sent over to our house and he did a very thorough troubleshooting process that resolved which led to our issue being resolved in a couple of days, which was due to a part needing to be swapped out as part of the troubleshoot. Ronald was also very knowledgeable, respectful, friendly, and informational with providing us with insight into the whole process of what may be wrong.

I won't hesitate to use Goettl again, and should the house need any A/C or heating servicing again, I will definitely be requesting for Ron to help resolve the issue!

Eureka P.

8/15/2020

I will be honest, I am skeptical with any A/C repair company, but when I needed after hours service (a Saturday night, after 7PM), Goettl was the ONLY one that answered their phone and super organized. They told me the tech would be there late (10:30 PM), but he (Jimmy) actually came earlier than the estimated time, and confirmed with us to make sure we'd be okay. Anyway, Jimmy was honest, knowledgeable, friendly and fast. He did not try to upsale any services, which I really appreciate. I'd recommend this company, even though I erroneously pre-judged based upon their heavy advertising (assuming they would be expensive), because they ended up being reasonably priced (I called two other companies, but 1) they didn't return my call, or 2) service charge was high). I was very pleased.

Tiana V.

05/01/2020 12:00:00 SA

We had a recent blockage in the plumbing, so I called these guys out. It was $1000 to have them clear a drain. (They advertise it as $80). The first technician said he had to call his supervisor in for a second opinion. I asked how long they would take, he said 30 to 40 minutes. We waited for 50 minutes. I asked again, as I was getting agitated. He called the supervisor again and again The response was 30-40 minutes. I truly believe that his supervisor was never called in the first place. Additionally they use the marketing method of scare and sell to push you into items you don't want or need. I've used them before on other properties of mine. I won't be using them again.

valerie m.

05/09/2018 12:00:00 SA

100% satisfaction guarantee ? What a joke !
I called to get a quote or a new ac unit. The operator who answered was very helpful When I called I advised her that this is for an older couple who are on fixed income and I just want an estimate. When the technician arrived ( with manager) With out even looking at the ac they went straight to making my parents apply for financing. When I spoke to the manager who came with the technician she said they couldn't give me a price with out seeing what they qualified for 1st??? What ?? What kind of business is this ??? I was appalled that this was there process. Out of all the companies I called this was the worse I dealt with and by far the absolute most expensive, 4-5 thousand more expensive than the other companies for the same brands. I really wanted to like this company's but after the way they handled our situation I would never be a customer. Mr. Goettl I really hope this is not how you treat your elderly costumers.

Dean B.

12/29/2021

I called to replace water heater-They said a tech has to come see it? For a simple replacement/no change ? Rip off-no thanks -A sales company/don't get ripped off /commission$$$$$

Tarun B.

5/19/2021

We had a water heater installed by them in Dec 2018 and it turned out that 2 days ago, it had stopped working due to faulty materials used in the install for venting. This This caused leaks in the unit and ruined 4 different parts of the unit. This information was provided to me by the manufacturer of the unit. Yesterday, we had a Goettl technician come out to look at the unit and he wanted $2500 to repair. Never trust these ripoffs again and advise people to stay away from these crooks.

Jared A.

9/20/2020

Don't choose goettl unless you want to pay at least twice as much for a fix.
My experience with goettl went like this- over the phone they sound professional and have this act going on that they are great and nice. They come to your house and are super courteous, and try to fix your machine. For me they said I needed some fix that costed a thousand dollars and it should make my A/C work for a few more years. It didn't. Then they said I needed a new system so they offered me a thousand dollar discount. I got a second opinion, the other company came out, could tell there wasn't going to be a fix, and said they could replace the system for half the price of goettl. They could tell that goettl was attempting to milk me and scam me out of the thousand dollars. They noticed the fix goettl did and could tell half the parts wouldn't work on my system and was a waste of money.

Then I attempted to get a refund from goettl and their customer satisfaction guarantee and they only wanted to refund a small amount of money.

TLDR: Goettl will try to scam you and overcharge you.

Mike S.

7/19/2020

I will never call the people at goettl again. They are money hungry scammers. Their prices are outrageous, but they'll still try to get a fast sale. Don't let them pressure you into paying for an expensive repair. Go with someone else. I found a more professional, knowledgeable HVAC tech and paid 1/4 the price goettl wanted to charge for the same job. Goettl is doing things the right way for themselves. Disgusting.

Christina R.

04/09/2018 12:00:00 SA

It is hard to find a company here in Vegas that will be honest with you and do quality work, luckily we found Goettl. Was Goettl more expensive than other companies I have used in the past, yes they were, but at least now the job is done correctly with quality work and products. For the past 5 years we have used 3 different companies and each time they told us there might be a leak, but could never find it. The last company we used installed a new compressor, but that only fixed the problem for a couple years, then this year we found ourselves again with no A.C.. This year we finally called Goettl after hearing the ads on the radio. It was easy to call and book an appointment. Lex came by to do the inspection and he found the issue right away. His supervisor Jason came by later that evening and went over options with us. Both were great and on time. The company called and they came within 30-45 mins as promised. We scheduled for the repair and the team who came to fix the A.C. went above and beyond. They were very professional and explained everything. These guys worked from 9 am to 7 pm to make sure everything was fixed. They didn't leave behind any mess and always made sure to cover stuff that could get dirty. Very important to me since I have 2 little babies who crawl around on the floors. My only complaint is that they didn't fix the drywall from the installation. We had the job done on a Fri so I thought they would .ca me on Mon. I contacted them first thing in the morning on Monday and they said they will call me back, but no one called me to schedule. For this reason, I brought my review down from 5 stars to 3 stars. I put up photos of the huge hole on the side of my house, and left a review on Google as well. I'm updating this review again because here we are 2 weeks out from the repair. While I have no issues with the quality of the products and the work that was done, it is the support staff that has brought down the review to 2 stars. I contacted them last week and spoke with Felicia. She said she would call me back after her lunch break, never called me back. I called again the next day, they said she would call me back in an hour, still no phone call. I told them I was traveling and needed to have all my issues fixed by Friday, they said no problem. Here we are Monday again and I am on my vacation trying to still fix issues because she said she accidentally deleted my account and then threatened to put a mechanical lien on my house. Seriously?!? After I told them I needed this taken care of weeks ago. I'm really irritated now.

Cristi C.

04/06/2023 12:00:00 SA

I would not ever recommend Goettl to anyone. Their prices are much higher than other companies and they try to sell you repairs that are not needed.

On 10/30/2022 my husband went into the garage and discovered that our water heater was pouring water onto the floor. He turned the water off and we called Goettl. We had heard their ads on the radio, they had good reviews on Google, and they were available on a Sunday. The technician came out, said Goettl did not service that particular brand and the unit needed to be replaced. He gave us a quote of $22,000 for installing a tankless water heater and an additional $7,000-$9,000 for a new water softener (ours was very old) but didn't quote a new water heater tank although my husband asked for it.

Since we had purchased a home warranty (Old Republic), I contacted them. They sent out a plumber (AMA Air) who agreed the unit needed to be replaced. Albin was super nice and said he would file the claim with Old Republic. Since the water heater was less than 4 years old, Old Republic denied the claim. However, Albin contacted the manufacturer who agreed to replace the unit at no charge! He installed the new water heater a couple days later. It cost us $850 for labor and parts. I called Serv-All who had installed the original water softener and they replaced it for $2,000.

Unfortunately, when I was on the phone with Goettl I scheduled a no-cost HVAC inspection. We have two HVAC units. The 5-ton unit had been replaced by the previous owner in 2019 but the 2-ton unit was original and almost 25-years old. On Friday, 1/06/2023, the tech from Goettl inspected both units, took pictures, presented a list of repairs to both the new unit ($3,800) and the old unit ($5,500), and said it would be around $18,000 to replace the old unit. I asked him to send me the pictures so I could discuss it with my husband. He only sent pictures of the old unit.

My husband and I went out to dinner that night and when we returned the house was cold and there was no heat from the 5-ton newer unit. The next morning I called Air Pro Masters who had installed the 5-ton unit. Adam came out within a few hours and checked both units. The Goettl tech had crossed some wires and shorted out the unit which threw the breaker, melted some wires and burned up the compressor (not a word was said to me about the incident). Adam flipped the breaker so that we had heat but said we would not have AC until the compressor was replaced. Air Pro replaced the compressor at no cost but we paid $1,850 for their labor and replacement of the wiring, etc. They also replaced the 2-ton unit for $10,000.

John Hudson at Goettl told me that they would reimburse us for the cost of the repairs to the 5-ton unit but has not yet done so.

Hilmo K.

3/13/2023

First of all they were one hour late and when they showed up tried to sell me on the water heater and other stuff all I asked them to replace the water shut off valve here is the price that maybe isn't too high for some of you but for a average person it's a just to much $750.00 dollars for two valves they are a ripoff

Cece Y.

7/28/2016

If there was a negative or zero star I would do it! Please DO NOT use Goettl!!! Use Legacy Air instead!!!

We have two ac. They are both less than 4 years old. In June we found our downstairs ac was not making cold. So we called Goettl. The technician came and told us the Freon is low in ac. I asked whether there is a leak since the upstairs one was running fine. He didn't say anything about leak so I trusted him. After paid 240 plus for Freon, we found our account starting working not right again a couple days ago. This time I decided to try Legacy Air. The technician named Nick came and told me the Freon is low and there should be a leak. However instead of quote me $ 1200 to fix the leak, he suggested me to call the company who installed ac. So I paid $40 only for Freon. The next day thee installation company came and found out it was their installation mistake to make this leak so they fixed the ac under warranty! $1200 Savings! If it was not Legacy Air, we wouldn't have saved this money!

Technician in Goettl only want to earn money from you! They are not there to help you fix the problem! Please don't use them unless you want to waste money!

Denise L.

12/14/2019

Had appointment today for the winter maintenance. Once again you people failed to show up within the 3 hour window and totally failed to call and let me know you were on a more important job. This is not the first time you have done this to us. I forgave you the first time but this is the last straw. Seems like this is your way of doing business. Really considering looking elsewhere for heating and cooling service.

Toni H.

8/15/2023

On August 14th, 2023, Mr. Eric Knaak (executive) and I had a nearly one hour phone meeting. He was quite gracious, fair and open-minded. It's what I hoped for. He compensated me for the egregious experience caused by Ty Shetler and Dino Roberts. I expressed that the compensation should directly come from Dino and Ty's commission. I am grateful for the compensation of over a couple of thousand dollars.

Mr. Knaak and I discussed a multitude of things from the customers' perspective, including why Goettl's Yelp ratings are mostly 1's (bad) and 5's (good), while the 4, 3 and 2's trickle in. The gap between the 1-star and 5-star is wide and there are many more 1-star than there are 5-stars. I believe the reason for the wide gap is the following:
Goettl's technicians, such Cosme, Triso, and Luis, are dedicated to the job. They were respectful of my home and space. I was equally pleased with the quality of their work and their dedication to the work. These are awesome employees and thus 5-star rating. These employees not only had a sense of ownership for the company but they fulfilled Goettl's mission statement: We're going to make you happy, happy, happy...

This is the 5-star rating I wanted to give but suddenly and out of nowhere comes Ty Shetler, the project manager....abusive, yelling and with an out of control ego over a tiny lock. It truly came across as if he had a mental crisis --- it was that aggressive and yet enjoyable to him (malice). Of course, he behaved like a civilized human to make the sale just 2 or 3 days previous. I was not scheduled for the water-heater service. Ty called to advance the appointment in hopes of getting a sale and a commission. He had the sale so why behave like an animal over a tiny lock? The reason is that Ty was not and is not dedicated to the work nor does he have a sense of ownership for the business though he's in management. (The rating became an automatic 1-star.)
The rating should have actually been a Negative rating because then Dino Roberts (Ty's boss) introduces himself into the mixture and makes matters worse. His job was to prevent this situation from escalating to Goettl's executives. His presentation as the Operations Manager was incredibly meek. He called me but could barely speak a word. He failed.

When a person is effectively tricked into purchasing a service based on inauthentic, unethical and hypocritical behaviours, it amounts to theft.

I mentioned but I did not get into a discussion about Ty Shetler's termination. He took liberty behaving as he did, and his behaviour was so egregious that it's clear he's treated other customers the same way. Dino Roberts is Ty's boss and based on his handling of this situation, it's very reasonable to conclude that Dino has made the abusive behaviour permissible in the Las Vegas Goettl branch. If Dino and Ty are not impressed by losing their commission and getting a talking to, then Mr. Knaak should terminate them or at minimum, Ty.
So, Goettl has superior technicians with loser management that cannot handle a tiny miscommunication over a tiny lock. I believe this is the reason why Goettl drops from a 5-star rating to immediately a 1-star rating, with not much in between. Everything that could have and should have happened in between to earn a 4 or 3 star rating was intentionally ignored and mismanaged by Dino. Ty initiated and is the primary cause of this problem (now resolved).

Finally, I'll add that I am very satisfied with how Mr. Knaak handled this unfortunate matter, but I would like to remind him that I became a Sadie member because I wanted the relief of having my A/C and hot-water heater maintained over the long run and for years to come by only one outfit. How many thousands of dollars did Goettl lose in residual income over the span of time because of Ty....and Dino? The answer is: A lot.

Goettl should focus on soft skills, customer service and on authenticity. Work on keeping current customers for the long term and Goettl would not need to advertise so heavily for new customers.
This is another reason why I believe that, at least, Ty should be terminated. Dino made the situation permissible and that is just as bad or perhaps worse. It caused Goettl's executives to have to get involved.

Anyway, the matter is resolved and I thank Mr. Eric Knaak.
This is from an ex-customer who would have preferred to be a long-term customer.

Karen R.

01/03/2019 12:00:00 SA

We were very happy with the great communication and professionalism of the staff from Goettl. Our heat pump is now working and we are all set for 2 preventative maintenance visits. It will be great to work with the same company each time so they get to know our home.

Ann F.

05/03/2019 12:00:00 SA

I had received a call about a special they were running for A/C check up. I proceeded to schedule the appointment. The technician arrives and immediately tells me that the $29.00 special is not for a diagnostic of the a/ c but only an overview of the equipment and what work might need to be done. If we wanted to have the rejuvenation done it was $80.00.

The technician then comes in the house only to tell me that the filter we have is inadequate and needs to be replaced. Then he asks if we have a warranty company and when I told him yes he wanted to know why he was there. He then commented about playing the system correctly to get the warranty company to pay for our equipment. We have always had a warranty and paying a premium for a service is not playing anyone. We are paying for a service and we properly maintain our equipment.

He was so negative before he even looked at the a/c unit. By the time we went outside to see the unit he commented on the sound of the unit, the age of the unit then told me the power switch was stuck or tight to the touch. He needed permission to pull it just in case it broke they weren't responsible. I then ended the appointment immediately.

We have had our unit serviced every year for the last 18 years and this person just wanted to point out every possible issue before even looking at it. Yes the unit is 18 years old and they knew that when they booked the appointment.
I would not recommend them unless you are looking to spend thousands on a new unit. Maybe then they will
treat you with respect.

Brenda R.

02/10/2020 12:00:00 SA

Thank you Goettl! but Mitch is the best! He fixed the the old plumbing and and we are so happy we can use our bathrooms now!

He was friendly and worked so hard to get our house back on track! We are very happy with the work he has done.

Thank you Mitch! You are AWESOME!

We used Goettl for our air conditioners a couple of years ago. Same professional service. We will never go anywhere else.

The Roussel's

Michael M.

12/12/2017 12:00:00 SA

They are late for their appointment they overcharge for equipment and parts. The staff generally does not care. You're as far away from here as you can.

Ross J.

05/11/2019 12:00:00 SA

I just had my air conditioner serviced and I am not happy with what was being done.

The technician told me the capacitor needed to changed and he showed me the electrical current. I work in the IT field so I know how to check current. The capacitor was not running exactly perfect but was running within a reasonable margin. It probably needs to be replaced but the danger was over-exaggerated.

He quoted me a price of $440 dollars to replace a capacitor which normally only costs $20 for the part and about 10 minutes to replace. I did not watch his work or what he was doing outside where the a/c unit is, but he did not go into my attic where the induction motor is.

Suzzett M.

7/16/2016

I called at 7:30a spoke with a polite and helpful gal who set me up with an appointment the same day. We had Carlos as our AC tech and he was so patient and understanding and it just made the experience less stressful. It was hot and I didn't know where keys were or how to get him to the roof it was a big mess but he didn't complain or get irritated *even after being there longer than he had to be. he was informative throughout the entire process, the fee was reasonable and I'll definitely use this company again! Thanks Carlos :)

Crystal C.

8/29/2020

I just called to get my AC serviced. Just know there are caveats to their specials. You have to be in a certain area. That isn't disclosed on the commercials. Also, they use the assessor page to confirm ownership. My name isn't on the assessor page yet as I just purchased the condo. I have over 100 pages of proof I am the new owner but they said I'm sorry unless it is in the assessor page we can't provide service. I ask you, Why would I want service for 2 properties that aren't mine? One can be confirmed but not the new property. Personally it wasn't worth my time to call them. The girl was polite but put me on hold 3-4 times to talk with supervisor who never got on the phone. I told her I would take my business elsewhere and I will be sure to pass on the information to anyone who is thinking about calling Goettl.

Michael T.

05/11/2018 12:00:00 SA

So I guess I believed all of the ads and thought I would give them a try. I had used the sunny plumber and was skeptical from the experience since they decided to change pricing by $100.

They called me and asked if I wanted tuneup and had the special going so sure I'll give it a try. Appointment set. Twenty minutes later I get a call they need to reschedule later for the same day. Ok fine. I call back to confirm and they say they can keep the same time.

Appointment day comes and we get a call they will be coming late. When the appointment window comes close to an end I call and the guy will be late. Then I find he isn't coming at all so I need to reschedule and wait two weeks.

Two weeks pass and same drill. Get a call he is on the way so I rush home from errands. Two hours later and nothing . So I call to learn yet again no one is coming. Did I mention how many times I was on hold listening to annoying ads ?

Finally get a schedule time and someone shows . The technicians are nice enough and gave us a couple flashlights but that's where the experience ends. We ask for a written quote for what they want to fix and nothing. A week later and no email follow up outlining costs. We get a survey and provide contact info with the poor experience and still nothing. While visit ended up being free I think they spend more on their ads than living up to their promises. I now change the radio station when their ads come on.

Chad C.

10/16/2020

So a little over a year ago I had an AC unit installed on my home . They did a great job in setting it up . So far no problems with the system . Now recently I had the unit serviced and inspected . Everything running great . Then the whole let's check the duct work. They wanted to spray a foam in my attic in an area of about 200 square foot and charge me $4k . I was floored . I felt like I was going to be bent over and screwed with no kiss . The tech even got pushy trying to make me feel guilty. Goettl says they are different than anyone else . No you guys are all about the same speed . You guys suck

Mathew B.

6/26/2021

Ghoettl came to my home to look at my AC UNIT. the tech told me it needed to be replaced and said it would be $11,000 to $22,000. He spent 10 minutes looking at it. I told him to get out. I had another company come the following day. They fixed it for $1275. Ghoettl is only looking to replace units not fix get a second look for sure. Very unhappy

Joel R.

01/08/2017 12:00:00 SA

Unfortunately, I have used Goettl Air conditioning and the sunny plumber.

In early 2016, I had a flood problem in a house. They were timely, did the work and it was satisfactory. They suggested an annual maintenance agreement on the plumbing and air conditioning. (dumb on my part.)
My expense was close to$1,000.00.

They returned in the 4th quarter for the annual maintenance agreement.
SURPRISE, SURPRISE. My air-conditioning was damaged and required and additional $1,000.00 in repairs. My blower and electrical was damaged beyond repair. Just months after I paid them $1,000.00.

I found a reliable company. The blower is fine. The wire is disconnected.
After connecting the wire and turning on the gas. The unit works fine.
When your tech come by, he may suggest petroleum jelly 1st.

John P.

10/18/2018

My AC went out a while ago, and they charged me to send someone out to diagnose the problem. I can handle being charged but after they figured out the problem they called in their sales person who tries to manipulate you into buying a new unit. Even for just replacing the part that was broken the parts markup alone was nearly 300% what it would cost if I bought it myself downtown without any kind of discounts. I asked if I could buy my own pet and just have them install it, which they won't do(likely because they want that parts markup). I ended up paying like 50 bucks for a diagnosis and refused to get gouged for the sales job they tried bending me over for. My suggestion to anyone in the Las Vegas area is to stay clear of Goettl if at all possible.

Update: Goettl messaged me insisting it's customers pay more because they are the Rolex or Mercedes Benz of fixing air conditioning. Still trying to treat me like I'm an idiot in Yelp messages.

William M.

4/15/2023

I've been using Goettl A/C service for about 3 years since moving into my house. They perform seasonal inspections on my HVAC system before Summer and Winter. Which is vital in Las Vegas because the temperatures can quickly reach 100 ° degrees by June. My house has a older cooling unit and they manage to keep it running every year. My technician (David) was professional and courteous. He checked all my A/C components, provided a extensive report and suggestions for a complete overhaul. Goettl continues to be a extremely solid and good company which always earns 5 stars from me.

Elizabeth B.

05/11/2018 12:00:00 SA

This company offers a 100% satisfaction guarantee...but I guess that only applies if they actually show up to provide the scheduled service. They are advertising their Rejuvination service on TV and radio, and I scheduled the service weeks ago. I took a day off work tomorrow to be home for the appointment and they canceled it at 3pm today. To top it off, they can't get me re-scheduled until the end of August or September...today is May 11 for goodness sake! Apparently this advertised service isn't bringing in the big bucks for them. If you've scheduled an appointment with this company - I wish you luck!

Eve S.

02/01/2022 12:00:00 SA

My mom has had both HVAC & plumbing work done by Goettl. They have been professional, answered her questions & were great at what they did in her home. One plumber, Ford by first name, did an excellent job on plumbing. She had a slight leak the next day, not from anything he had done, but an on-off valve that was in bad shape. He came, changed it out & said he was sorry for not offering to do the replacement the day before but was attempting to save her some money. The guys are personable & she felt like they are interested in not only the work to be done but also in her the customer. She highly recommends Goettl. The new furnace is great too!!

Robert S.

10/03/2021 12:00:00 SA

After disappointing experiences with several plumbing/HVAC contractors, earlier this year I engaged Goettl to perform some major plumbing reconstruction work on my home. They did such a great job on the plumbing work, I joined their Sadie Club for the routine maintenance on my HVAC systems. The HVAC tech (Juhn) arrived yesterday (on time) and provided a brief introduction and description of the services he was about to provide. He proceeded to complete his inspection and maintenance services in an unobtrusive and seemingly efficient manner. At the conclusion of his work, he explained that my HVAC system needed certain repairs (probably the result of shoddy workmanship provided by a prior HVAC vendor). He provided photographs of the items that require repair, together with a very clear explanation of why the repairs are necessary. After consulting with the Goettl office, the Goettl tech provided an easily understood explanation of the Goettl price quote for completing the repairs. The Goettl office even offered to complete the repairs the next day (which happened to be a Sunday). I continue to be amazed at the consistency of the professionalism, the skill, and the integrity of every Goettl employee who has serviced my account. If it were possible, I would give the entire Goettl team (including management and ownership) six stars.

Sean O.

3/30/2023

A manager called me a couple of days ago on how they can make it right and to remove rating. I said since the radio ad stated an $80 diagnostic fee but was charged $89 so that the snake can go 2 feet in pipe and to get a stuffed toy and flashlight. He then said that he will put through a refund of the $89 fee right away. I still don't have any refund hitting my account. Told him once refund goes through, will remove negative review.

So much for me to remove any negative review as I have yet to receive my diagnostic charge of $89 that the manager said would be done right away on 3/28/23. This is false advertising from radio ad of $80. You get a free stuffed toy and flashlight. Glad we called another company that does free diagnostic and actually did it the right way and fixed Goettl's F ups!

Jessica S.

05/03/2018 12:00:00 SA

So I received a call tonight after waiting (3 weeks) for a rejuvenation service that I can't be seen because they have bigger priorities. What shocked me was that I couldn't be rescheduled until August. What an impression from a company when this was going to be my first time doing business with them. I'll just take my business else where thanks for nothing Goettl.

Jennifer A.

6/20/2018

So I had a problem with my air conditioning. It was smelling like it was burning. I called Goettl and they were able to come out right away. The service technician was very friendly, and helpful. The problem came when he had to have his supervisor come out to inspect and discuss some further issues that were found. They tried to upsell me an entire new air conditioning unit. I was very disappointed to see on yelp that this is a common tactic of theirs to try and sell you something that you may or may not need. I wish I had done my due diligence prior to booking the service and paying $1800 for the motor.

As an update to my post.... Two days after the repair, I left town for a week. When I returned the unit was not working. I called out another company to inspect the system and they found the main power switch was turned off! Additionally, they told me my compressor was drawing a ton of amps and was ready to go out any day, hence the need for a new system. The other company said my amps were fine and this was not an issue. After the hard sell to buy a new unit, plus the misinformation about the compressor, I can't help but feel the unit was turned off on purpose. I will NEVER trust this company with anything ever again!

Jamee C.

10/07/2018 12:00:00 SA

Update: after a month later everything was repaired. They did a good job just took along time. Communication wasn't the greatest. They did reimburse me for damages. A comforter and ceiling fan was damaged they let me pick out what I wanted which was nicer than what I had. Derek and Leann were great and tried to keep me in the know about schedule of repairs. These are the reasons I changed my below one star to three.

Susan R.

8/15/2016

I wanted to say that Jason, And Jun from Goettl are amazing !! They went out of their way to fix a huge mistake another AC company had made with my AC unit. I feel their number one priority was to make sure they did the job right and kept me informed throughout the process. They went out of their way for my family and I. They made sure I had the right motor and the install was done correctly. Since moving out here to Vegas it has been a struggle to find help from people you can trust. Well I can honestly say I would recommend this company to everyone or anyone I know who may have AC issue. I am very thankful that I found a honest company..

Martin C.

5/30/2020

I am so disappointed and not happy with our insulation in our AC unit. The replacement of our old existing docs was never mentioned. But common sense would be to replace all Old air ducks because having 20-year-old ducks with a brand new AC unit which should last 15 to 20 years. Which would make the ducks 35 to 40 years old which obviously would have to be replaced so. We are furious with goettl air-conditioning. After spending $12,000 for a brand new AC unit and have the problem of rooms not having sufficient airflow is making me complain about them and they will not help me with the price even though we invested so much in AC which is not sufficient for the house with old ducks All of the phone calls we made regarding this issue they do not want budge on the price makes me realize they are just money hungry and I want to screw customers and not make them happy after installing something which will not be sufficient for the desert. I would not recommend them for anything because they are willing to screw over customers and make them unhappy. I am asking them for a good price to replace the older ducks with new ones but they are not willing to budge on the price after they install on brand new AC with old ducks it's comparing buying a brand new car with old tires. Just because they are not willing to work with the price to make me happy.

I would not recommend this company please give your business to someone else

Robert S.

4/26/2020

Our AC was dying and we knew it. The home warranty would not replace it because it was still running. The tech, after scratching his chin for a minute, offered to replace it himself on the side, just the compressor of course, nothing inside the house. It was not going to be cheap. Goettl inspected everything and told us what we knew - the whole system needed replacement (it was installed in 1996!). Dylan worked with us to find the right system and the right price. And the installation was done the NEXT day! Cannot beat that kind of customer service. They answered all of our questions and some we didn't know to ask. I recommend Goettl anytime. Thank you, Goettl.

Anthony C.

2/13/2020

Junior is the service teck from Goettl that has helped us tremendously fix our drain problems and certainly knows his job well, thank you for all you have done and i highly recommend him to others.

Ellen G.

10/25/2019

Soooooo disappointed in Goettl especially after their advertisements! We bought the service contract but it was just an opportunity for a sales pitch. Tried to cancel the contract, they wanted $300 and there is only $80 left on our contract. We would not recommend this company to anyone! I only gave it one star because I have to, to submit this post.

Aaron B.

04/01/2019 12:00:00 SA

This is the second time I've been burned by this company. I had the routine A/C check and was told I needed a new starter for one of the units. The company doesn't take home insurance but wanted over 300$ to fix it and that was with the annual member discount I purchased last year. I was also told I had a leak and that I would need to add more Freeon. Goettle service man said to call the home insurance and they would verify everything he told me. So on that advice I call the home warranty and paid 75$ to get it fixed. However, nothing was broken and all was working fine. They went through the whole system and while the coils are rusted there was no leak found and Freeon was not needed. Wow, a company who says they work with honesty and integrity! I don't think so. This is a bate and switch tactic. Very disappointed and upset at service I have gotten. I haven't even gotten to the stuff they pulled when we were going to buy a new system. Very Disappointed customer here. Consumer beware of this company.

J M.

10/19/2022

Several years ago we used this business to check on our AC that stopped working in July. The tech called a supervisor who was a salesperson who basically said we can fix it but there is no guarantee it will work and the parts won't be warrantied and to get a new unit. Of course they claim that the duct work our builder used was subpar and not the right size so we got sucked into spending a few grand on new duct work for the return that they could do easily. They claim they take pictures of everything in your attic but one can never tell if that is actually your unit unless you go into your attic to supervise. We got the new unit installed for $10K+ and the new unit made noises in the venting a supervisor came out and found nothing, meanwhile we still had noises that we could hear. At one of our semi annual checks we find out from the tech working on our unit the return duct work that we paid for was never done since he saw no traces of a change + the duct tubes were the same size not 2-4 larger than we paid for (he measured them). That didn't sit well. We tried to bring it up with the office staff and got nowhere since they said it was done. Also when we had a tech out for an inspection they wanted to replace a part on the new unit for the heating because xxx was going bad. Funny we had never run the heater at that point other than it being tested by Goettl employees at the scheduled inspection as the area that unit services really doesn't get that cold in the winter. I'm sure it wouldn't have been covered under warranty and would have been $ despite the unit barely being over 1 year old! Next our water heater went out and we called them on a Monday morning and we were told that someone would be out that afternoon to do a replacement. Well that was a lie, a lady in a pickup truck pulls up obviously no water heater but a nice iPad full of hard sell to a tankless water heater that was around 10k with a new gas line since the size was different for a direct gas line to the tankless vs the tank water heater. A tank one was 4k+. PRESSURED AND ZERO PRIVACY to talk without the sales lady inches away we signed up. A few hours later after reading the digital contract we cancelled and went with a company recommended by our neighbor and spent $2500 for a tank water heater that was the same size as the $4k+ one from Goettl that was replaced the same day we called with an actual plumber not a salesperson who will suck you into a purchase and later send out the plumber. We now no longer trust Goettl and don't feel comfortable with them in our home and see several neighbors using them and feel bad they are getting scammed by the high rates and their sales people being sent out under the guise of a repair person. Not sure if the tech who alerted us of the duct not being upgraded as paid for but he is the ONLY person I trust from this company if he is still there. Save yourself the headache and go elsewhere and save $. We finally got them to stop charging us the monthly fee that we had requested to be cancelled during COVID. How this company has so many 5* reviews is boggling after our 2 experiences of being scammed by this company. They charge more than other companies claiming they have a better pan for the AC and other stuff, but know it also goes towards their donations with a news channel for the 100º+ temperature challenge and the constant commercials they have on the radio and tv as those aren't free or cheap! Save yourself some money and the headache and go someplace else!

Laura R.

05/08/2018 12:00:00 SA

They called the day before they were supposed to come service my air conditioner to cancel. Terrible customer service. I will never call them or recommend them to anyone. Sure doesn't seem like the right way to do things. Stick to the easy way Goettl.

Sharon R.

08/03/2023 12:00:00 SA

I hired Goettl to replace my air conditioner a year ago. Today I was informed that Goettl had damaged my roof. I am attaching photos as proof. I had a new exhaust pipe put in for the new air conditioner however the tiles were not cut to encase the new pipe. They left a HOLE in my roof. Exposing my roof to THOUSANDS of dollars in damage due to the elements. They did not remove the old exhaust pipe or seal it so that now could cause even more damage to my roof and my upstairs ceiling. Finding this out a year later makes me wonder how much damage has been done to my roof and my ceiling and the cost to repair the DAMAGE Goettl had done

Elvis A.

7/16/2018

I had a lot of dust coming from my vents. It was getting so aggravating dusting my house every other day. I called goettl to see if they offer any type of vent service and surely enough they did. I schedule an appointment right away with a wonderful lady name Leann over the phone. She told me she would have a technician out right away. She sent Derick out to my house. Upon Derick arriving he walked the house with me and explained to me about all my vents and the work he was going to performed. He was extremely thorough with his work and Very clean. Such professionalism is worth every penny. He cleaned up after him self and even wore shoe covers to protect my rugs.
Thank you Goettl, Leann and especially Derick for the wonderful work you done !!!

Sincerely.
Elvis

William K.

08/03/2019 12:00:00 SA

Horrible experience. They will condemn you AC, give you 3 quotes for repairing then tell you that the freon they use won't be available in 2020 if you don't. Total sales men pitch!! Then to top it off my foam on my pipes outside were melted from whatever they used to clean my unit and when the manager showed up 3 hours late he said it was from the sun? My wife informed him that it wasn't and that he needed to fix it. I spoke to an ac guy I know from work and he told me that the company sucks and the owner is a scam. DON'T WASTE YOUR TIME!!

Cheryl H.

04/05/2019 12:00:00 SA

Stay clear of this company. They are only in business to sell,sell , and sell new units. i paid dearly for a system tune up on both A/C units. A technician came out and hosed them down. He did not take the top off of them and did not even open the box to the starting components .They are still filthy. He then claimed I had a freon leak which I had a second contractor verify was not true. He did install a capacitor which would have been replaced by my home warranty (which he knew)and didn't explain. I will be sure and put the word out on my next door website to not use them. They are dishonest and should be stopped. I also plan on contacting the attorney generals office and the BBB to get a refund .

WD C.

7/21/2020

Made an appointment for an estimate to replace A/C system. The technician showed up, pleasant enough, and spent maybe 5 minutes doing the estimate. Seemed more interested in knowing the other estimates we had gotten than evaluating the system. Email estimate was received two days later for a complete different system than what we wanted. We were quoted on a 14SEER Gas Heat A/C system. We made it perfectly clear that the house was 100% electric, and we were interested in a 16SEER system. Won't be selecting this business to do the replacement project.

Regina M.

09/01/2020 12:00:00 SA

By far the worst company we've ever delt with! Called goettle out to service our at the time working system, the technician told us we need a new 20k unit before even going up to the roof to check what's going on. We literally Had to talk him into checking out our unit which was eventually broke by one of the two tech's, released all of our freeon into the atmosphere, broke our roof tiles and had my husband holding their improperly setup ladder which resulted in my husband spending the day in the ER, took 3 days to get right and they had the nerve to still charge us 2 grand. After talking to a manager they promised a partial refund but eventually stopped returning our calls and messages, its been 5 weeks and we're still waiting. If you value your money, property or physical health do not call this company! Ultimately is cost us a 500 ER deductible, 2 days missed work wages, 3 days without air, about 20 roof tiles that need to be replaced and the just under 2k they charged us for the freeon and copper pipes that they broke and released into the atmosphere, still not counting whatever medical Bill's that we'll receive in the mail for the ER visit.

Alice T.

02/10/2019 12:00:00 SA

I called and made an appointment with Goettl Service to have my heating unit cleaned and serviced. On Friday Feb 8 they sent technician Gabe out to do the service. My unit was very old and Gabe explained all that was very wrong with my heating unit. I ended up needing to purchase a new furnace and AC unit and Manager Lex came out and explained everything to me and after choosing new units he assured me that I was choosing the perfect units for my needs. On Sunday the 10th Joshua and Thomas came out and installed the new units. Both were exceptional technicians and had everything done and installed in a little over 5 hours. I now can sleep soundly knowing I have a safe and efficient heating and AC system installed in my home.
These men all are an asset to their company and I would recommend Goettl for anyone needing heating and AC needs.

Ron E.

07/02/2019 12:00:00 SA

Love the air conditioning side of the house. And if i was just rating for that would of been an easy 5 stars. But 2 weeks ago had a new shower valve installed. The tech was finished came dow stairs and said the water was reversed. Basically the hot water came on first then the cold. Long story short gave them 2 weeks to come out make it right. I called them set the appointment to get it fixed right. They came out and it works the right way now.

Jenna J.

8/20/2016

Me and my brother had our AC on the second level shut down on us early morning last week and we were on the search for a trustworthy company to get this pickle fixed.

A friend recommended this company and my brother called them. The price was on point as to the issue they were fixing.

The technician got to our house within an hour.

It's hard finding a trustworthy company that will be honest about the parts and service your AC needs.

Totally recommend!!!

LJ B.

02/12/2022 12:00:00 SA

I prepaid for duct sealing, and they sub contracted it out to company that never called me. Then when I called Geottl five days in a row and asked for a manger, I was never given one. I finally talked to a woman in Accounting Dept. Who actually listened and got the job done. Refunded me for the duct seal work that was never done.

It's so sad because their workers are very nice. The advertise customers service, but then don't provide any, until I had to be rude and angry. I don't like having to be that way, but nice people never get heard. Loud and angry people get attention. I would not recommended this company.

Therese A.

8/22/2022

Service Adrian Silva was phenomenal, friendly and professional. He Quickly diagnosed and solved our HVAC issue. He saved and elevated my opinion of Goettl 1000%. After a previous encounter with a very nasty tech from Goettl I had the urge to take my business elsewhere. Adrian single-handedly saved my business with Goettl. When I have routine maintenance done of unit I will ask personally for Adrian Silva. Thank you very much for outstanding service and your personal touch, you are a life saver!

J S.

05/11/2022 12:00:00 SA

CUSTOMERS BEWARE BEFORE YOU SCHEDULE ANY SERVICE WITH THIS COMPANY AND SAVE YOURSELF 12-15 THOUSAND DOLLARS FOR ONE AC UNIT!! I called for service on Saturday, May 7th and a time was scheduled between 830pm - 1130pm. My tenant and i waited till midnight and they never showed up. I called back in the am to advised them of what happened - they were very confused as to why no one showed up. Finally they had someone stop by at 530pm on Sun to assess as to why my ac unit was leaking water. Within a short time I was advised I would need to replace my entire unit. Spoke to a manager about it than a designer and they are very convincing of what needs to happen. I told them this was a lot of money and I advised them that i need to do my due diligence and obtain 2 additional quotes. I was charged $149 for the call and there never was an apology for the no show. Each person was very convincing on how long it would take for a brand new unit to be installed within 6-8hrs. I am glad I have few other quotes as this was fixed today with very minimal effort and my entire system was check out and my unit is working as it should. The company provided a warranty on their work for 90 days. IT DOES PAY TO OBTAIN THOSE EXTRA QUOTES PEOPLE AS CLEARLY I WAS LEAD TO ALMOST PURCHASE A BRAND NEW UNIT THAT I DID NOT NEED!!!

I hope that this reputable company cares about their feedback on this site and refunds my fee as this would be the least that they can do!

George W.

11/16/2020

No one should ever use this business.

I called them based on reputation, to get my Air Conditioner replaced this summer. The person who came to my home spent hours upselling us to a unit that it turned out was completely unnecessary for our home (around 4K more than we needed to purchase), and set up our Service Finance agreement used an incorrect address on the agreement - even after being corrected and assuring us it would not be an issue. This led to the Service Company billing said wrong address, and my account going into default. When I contacted them to deal with it, They had to cancel my account, and the money I instantly transferred to keep from being sent to collections was supposed to be refunded, but it was not. I still have not seen that money.

They sent the loan agreement to me, but not my wife, and with only one signature, they did not start the new loan. Two months later, when I finally contacted them again to ask why I hadn't seen a bill, they didn't even have my wife's email, that had been provided in writing, and had not sent her the document, even though that is what they were waiting on. When I called to express my displease, the Account Supervisor decided it would be appropriate to make jokes about my serious financial situation.

tl;dr
1) Their sales practices are shady
2) Their office organization is abysmal
3) Their customer service is downright rude.

Glenn L.

3/20/2023

Had Goettl replace my HVAC in our Casita and main living area,the installers
Rushed through the installation and left a mess for us,after a few months the heater quit working instalation fell down and blocked the blower,few months later it quit again thermostat,few months later again no heat it was a installation problem and all the time wasted waiting.
Remember they do things right you decide.
Thanks Michael A apparently you send the same message to everyone.

Russ F.

3/18/2019

We purchased a new unit and the install was not done properly. They left some ducting unsealed. Consequently we had a fine layer of dust all over our home. We called and were told it was because the unit was new. Months later we called again because we kept getting dust all over the house, and that is when the technician noticed that the install they did was not done properly. Then instead of getting someone out right away we had to wait four days trying not to use any of the units so we would not be breathing any more dust.

Dave F.

12/17/2021

I had an annual heater inspection/service yesterday. This was finally after having two appointments in the previous week that were missed by the their technician. They advertise that there is a 3 hour window for the tech to arrive, and that the tech will call/text 30-45 minutes before arrival. I never got any call/text and when the 3 hour window on each missed appointment closed, I called the office and they advised that the tech was backed up. Since I couldn't wait for him to finish, I had them make another appointment, which was missed also. Finally the third time was the charm. The tech texted me within the first half-hour of the 3 hour window and arrived about 10 minutes later. This is only the first part of my complaint.

During the inspection, the tech brought down two parts that he claimed were bad (and in the case of one, a photo of the part tester indicated it WAS bad). I noted one of the parts was the inducer motor capacitor. Since he brought down the defective part, I noticed the capacitor value, part number,etc. I asked him what the out-the-door cost for parts/labor. His answer was a bit over $600. I asked him if that was a bit high for a capacitor and another unidentifed (to me) part. He called his boss and got the cost of the second part removed, bringing the price down to $510. I told him to go ahead and replace the parts.

While he was installing the new parts, just for fun, I checked the Amazon website for inducer motor capacitor and found that the item listed on Amazon had the same part number and capacitance value as the one the tech had shown me. Now for the fun (NOT) part, Amazon listed the parts at $17!! for the same part number/capacitance value. Now I understand there is always going to be some kind of a markup on the price of parts, but when the invoice given me showed them charging TWO HUNDRED AND FIFTY DOLLARS for a $17 part, a 14X price increase. THIS is where I draw the line on a company's ethics.

When the tech returned from finishing the job, I confronted him about the disparity. I expected him to try and claim the parts were NOT the same, but he simply said he was sorry and there was nothing he could do.

I think Goettl plumbing and I are through with doing any further business.

Christina H.

5/24/2019

The 5 stars are for Wes and his co-workers Ron, Mike L., Josh and Thomas. They probably saved this company a lot of trouble and money. They should be moved up through the company if the company is wise. After 6 months of issues, we met Wes and he has spent the last month and a half going through all the issues we have and repairing them one by one. He and his crew have taken the time to do this properly and not rush through. I would like to add that Robert Lee is NOT welcome to come back to work on our system. We would rather pay put of pocket for an outside company than to have Mr. Lee back here. He created more issues, was rude and disrespectful and probably cost the company time and money. He wanted to work outside in the dark. I said no, one that isn't wise to work in the dark and expect your work to be done correctly. Secondly, I have lupus and needed to leave to go home (we were not able to move in until the work was done and just moved in last week. That is 6 months that we had to keep our other home off the market to sell). He completely ignored me and decided he was the boss and would do as he pleased. Finally after about 2 and a half hours my husband had to tell him to leave. I ended up in the hospital that night, which could have been avoided if Mr. Lee knew how to listen to the customer. Goettl, beware...Mr. Lee may cause you to have a lawsuit and day. Wes and his crew are amazing and I am so thankful they were able to get the job done. The last thing I need right now (pregnant) is to stress over this. Wes has really eased my mind, knowing that it is being taken care of gives me piece of mind. Thank you Wes, Ron, Mike L., Josh and Thomas.

Wendy H.

1/22/2020

My husband and I had Goettl come out to perform our winter preventive service. Ron and Thomas showed up, performed their inspection and were super nice respectful guys. So nice they gave my grandson a stuffed Sadie dog. Great job Rob and Thomas! Thank you

Nestle S.

8/24/2016

When our a/c went out last night I called Goettl's 24 hour customer service number to set up an appointment later in the day in which she did. I asked the wonderful lady on the phone if the technician can call prior to leaving so I have time to get home from work and she did.

Today I got a call from Goettl and stated a technician is on their way and will be there at 645pm. To my surprise it was Jaime again who originally fixed our a/c unit. He was very prompt and checked the unit and found it was the compressor that burned out. He educated me again and I am GRATEFUL for that!

Jaime is very professional and he is so customer service oriented. I believe that Goettl hires quality people like Jaime! Oh! And it was covered under warranty!

Jaime and Goettl are the last individual and company that has customer service first!

Anthony K.

8/29/2019

By far the worst experience I've had with any company I've worked with. They came out in April and made my A/C unit more proficient. My home has been stuffier, and I have to drop the temperature lower than I had to in the past to make it even remotely comfortable in the my house. When I called to have someone come check the problem I was told my membership was canceled. My bank sent me a new card and I was unaware the payments were connected to the old card. I never received an email and I was informed it could have been sent to my spam. When I asked to speak to a manager to possibly resolve the issue he wouldn't even come to the phone. He passes along a message to be relayed instead of taking the time to come to the phone to make things right and keep a customer. I suggest you never use their services. It's pricey and we're not seeing better results. They lack professionalism and common curtesy. They don't even deserve the one star I gave them.

Britanney T.

3/18/2019

RIP OFF!

This company just wants money from you and not loyalty! I paid to have my AC unit fixed and a club membership. After they tried to sell me a 16k new unit. i declined. Club membership covers NOTHING outside of your normal home warranty. My AC unit was fixed in September in which he fixed parts and threw in topping off my fluids (1k). It is March and they are telling me I have to pay an addition fee 125$ for freon because it's not included in the club package.

Trash! Avoid and shop aro

Shelby G.

04/03/2018 12:00:00 SA

Never use this company! They pride themselves in taking care of their community but tell you a hundred things are wrong and overcharge on everything! We thought it was weird that every time they did the seasonal maintenance that a bunch of things were broken or about to break, which is odd especially since our house is relatively new. They wanted to charge $850 for an AC motor and we found another well-reviewed company to do it for $450. They also found a leak that Goettl didn't even tell us existed. Simply charged us $250 for coolant that has since leaked out in the past week. What a joke! Don't waste your time. Membership means nothing. You are still paying way too much and probably paying for things you don't even need to fix!

Sean S.

3/20/2018

We had them perform their rejuvenation service on our two AC units and we were very satisfied from start to finish. Our technician was professional and very thorough on everything he did. Checked the units and cleaned them. Will use again if needed.

Lacey R.

5/14/2023

We had an issue with one of our ancient air conditioners on a 90+ degree day. Goettl came out same day and had it fixed in less than 30 minutes. Special thanks to Jhun who was very quick, confident, and professional for getting it fixed so quickly and to James in the office for the support and talking to us on the phone. We love Goettl and wouldn't do business with anyone else!

Daniel F.

10/02/2018 12:00:00 SA

10 stars

So Robert M came by today. He was the technician and our air conditioning unit has been at 85 most nights and it's really difficult to fall asleep in a hot house. He was able to fix our issue.
When I went outside to talk to Robert at the end of the service he reminded me that my dogs were still outside.

That explains why the house was so quiet. My wife is going to kill me because I let our two dogs run out the front door.

I go driving in my car South on our street and go a couple streets over and get an incoming call from a Las Vegas number. I pick it up and it's Robert the technician from Goettl and he has my two dogs in his car. God is gracious and merciful.

And he went above and beyond finding my dog's down on a busy intersection and he had heard me call the dog Parker and they both ran at the same time. They had stayed together.

Hence the 10 star review. He did a great job but going above and beyond to rescue my dogs and save me from being killed by my wife...

PRICELESS!

Kacey M.

7/13/2020

We called for repair of air conditioning and were told we were on the list for service between 4pm-7:30 pm. We called a little past 7pm to check the status and were told it would now be between 9:30 and 10:30pm. I understand that things change but when things do change, there should be communication to the customer. We cannot have service that late as we work early. Because there was no communication now we will not have air conditioning for another 24 hours. Poor communication is a poor business practice that does not have anything to due with COVID. Will not use this company again.

Greg S.

4/16/2019

I had a drip on one of my washing machine faucets. This is normal as they stay open for years while your washer is connected. my house was sold and so I wanted to make things right so I called a plumber to sweat on a new faucet....I was told by the company that they charge 90 dollars and hour so I said okay thinking it would take a couple hours maybe. Well it did take less than a couple hours but they charged me 1000 dollars....I was in the middle of a house sale so I could not do much but take it in the you know where....what a rip off.

VegasNative702 W.

8/18/2016

I'm very disappointed in this company. We spent $9000 on a new unit and it's 10 times louder than our 20 year old unit. We called in several times with no return call back. We had to call every day and after getting the runaround, they finally sent a tech out who admitted yes that is really loud but that's how all the new units are due to only one company manufacturing compressors. We have friends with brand new homes and none of theirs are anywhere near as loud as ours. We work from home and have to go into a closed door room furthest away from the ac to not get the buzzing sound of the unit. The tech suggested we relocate the unit to the middle of our backyard. What an eyesore that would be! Our 20 year old unit was in the same spot on the side of our house and was nowhere near as loud. They basically shrugged their shoulders and said deal with it. Very disappointed and will not refer. Actually if anyone has ac problems I'll specifically say do not use this company. I found out later $9000 is about $1500 over what other companies would've charged so if I'm paying a premium price I would expect a premium unit.

Michael M.

6/15/2021

Definitely stay away from these guys. Had them come out to give me a quote for a new HVAC for my home. They almost had me for 15k for a 3 ton 2 star unit. My gut told me to get another opinion. I called 3 other company's, and they were half what Goettl was charging for higher seer rated unit. These guys are taking advantage of people that have no clue about the industry and are hot and miserable. I will say the tech that came out was professional and super friendly, but not worth the 7k from my other quotes. Don't be fooled. SHOP AROUND!

Scott V.

07/11/2021 12:00:00 SA

Liars, they advertise we clean the coils the right wa, not the easy way I hired them to clean mine and I was still having a problem so I called another company and they told me my coils were really bad. I told them Goettle cleaned them 6 weeks ago and they told me my coils have never been cleaned. I wouldn't recommend Goettl to anyone horrible lying company

Daryn B.

12/02/2020 12:00:00 SA

They came over for a routine heating check, the gentleman told me I have a cracked heat exchanger and I'm leaking carbon dioxide and I need to purchase a whole new heating system (talking like 6k) so I call my home warranty they sent a different technician different company guy came back said everything is fine, just to make sure I got a third option different company guy took it apart showed me expanding to me what was going on and he said everything is perfect, they tried to scam me for 6k during this times absolutely disappointing sham on you.

Dave H.

07/09/2019 12:00:00 SA

This review is based on the service and repair of an existing 17-year old A/C unit. If I could give Nik and Goettl 10 stars on this service I would. I had a fan go out and my home warranty company had their contractor come out to fix it. They used the cheapest fan motor on the market - I am not dinging them - I totally get it... home warranty and all that... You truly get what you pay for. But it was so noisy it was keeping my kids awake at night. Literally sounded like a jet taking off.... all. night. long. I called Goettl and explained what was going on to see if they could try to help quiet things down. Nik came out and immediately saw the cheap fan and bent blades. He had to come back today with the right parts and while doing a thorough clean up and maintenance check he replaced the fan and motor. What a difference. It sounds like a new unit. You can barely hear it running. Nik also quoted me a price for a new unit since this one is so old but there was no pressure. Communication was great, service was incredible. Huge shout out Nik, Greg and Ken for helping me out. I look forward to doing business with Goettl in the future.

Daniel M.

01/05/2019 12:00:00 SA

Update: Goettl contacted me, apologized, and took care of the situation to my satisfaction. Review update from 1-star to 4-stars.

Original Review:

I thought I'd for sure be happy with Goettl but to my surprise, I just wasn't. First off, yes, they're way overpriced. I was charged $149 to have a trained technician (as if they are a rare species?) come out and check a simple issue at a rental property I manage.

Now, before I get much further, know that I have AC and Furnace experience of my own. I've fixed these things using my own bare hands.

The fact that it cost $149 just to come out and check a non-emergency is preposterous. I can only imagine how much it would cost in an emergency situation.

So, beyond the price, the technician spent about 5 minutes checking the problem, didn't give me or my tenant a quote, and told neither of us what was wrong for literally days. Do you know what its like having a pissed off tenant with a non-working furnace for days when its sub-40 degrees?

I digress.

In the end, I made 4 phone calls to them, only 2 of which were answered. The 4th one was me asking for a refund due to non-receipt of any sort of service. I paid for a diagnostic, and I didn't receive one. Thankfully I paid with AMEX who doesn't let companies like this bully their customers around.

Giving Goettl until Tuesday (4 days from now) to pony up a refund or I'll just have my credit card company do it. As a business owner myself, I know how a dispute feels and it not only costs me extra, but also looks poorly upon my risk profile to my merchant processor.

Sucks that I was hyped up about this company and totally let down in the end. Thankfully I've found another contractor already who answered within minutes and booked me for tomorrow.

Ricky W.

1/25/2020

Chris F is the best plumber ever. He got my water turned back on to my house and my shower fixed in one visit! Thanks Chris!!!

Trixie N.

07/04/2018 12:00:00 SA

Amidst the one star and five star reviews for Goettl, I agree with the five star people and need to give this company that five star. I moved into my house last summer and since my house was built in 2007, I figured I should have my AC checked. I also had a concern that my electric bill was around $280 last summer which did not make sense considering my last house which was 2.5 times the size was the same. So this summer I crossed my fingers and called Goettl Air Conditioning.

This is not my first time to replace an air conditioning unit in a house and this is not my first home, so I understand over time things need to be repaired or replaced. This is the third home I have owned over the past fifteen plus years in two states, so I understood when Goettle told me that I needed to change out my AC unit. Yes, change out the system, not repair but change out the system.

The type of Air Conditioning unit in my current home was put in when the house was built so it was not top of the line. It was put an AC in to sell the house being built during Las Vegas's housing boom. AC units of that quality only last about ten years so I knew I was on borrowed time.

I called Goettl and was told that my AC unit was overworking and was shown a gauge of how hard it was working. Reason why my electric bill was $280 a month last summer. So I sat down with the representative and he showed me my options and my monthly estimate. I went for it because of the warranties and service included. I know that I could have gone with a different company that would install a cheaper AC unit but last years bills scared me and I believe in quality.

Shawn and Hector the two young men who came in and installed my unit were fantastic. They also changed out the furnace in my attic and what would have taken a max of six hours took TWO DAYS!! Not that they were dragging their feet but my attic is like the size of a bread box and to get the furnace in was quite a feat! But they did it! They worked all day the first day and came in the second day on their day off without complaint. I felt bad that they had to come in on their day off but they told me not too. Wow! What a Dynamic Duo!

When they put in the furnace in the attic, they had to cut it open a bit more so included with the price of my everything, they sent a drywaller out to repair it. The drywaller did a beautiful job by adding molding around the cut edge and it looks better than when I purchased the house.

Like I said, I believe in quality with great service. You cannot put a price on that! You can put a price on this summer's electric bill which is now $115! WHOA!!

Bravo Goettl!

Papa M.

5/25/2022

I spoke with the office staff who were great with setting the appointment and answering all my questions. They sent over Daniel and he was amazing. He was very helpful with showing me how the reverse osmosis system works. He came in with all the tools and completed the install. He answered all my question. Made sure I knew when to change out the filters and educated my on the water levels and how it's treated. I recommend you look no further for your plumbing needs and ask for Daniel he's the guy!

Zachary Z.

4/16/2021

Goettl is one of the worst companies I've had the unfortunate opportunity of doing business with. They came do do an annual maintenance and flush of my water heater. Two days later, the water heater fell through the pedestal it was mounted on. Goettl came back out to inspect it, and said it was a structural issue, and not their fault. I had another company come out the next day who said there was significant water damage to the base, caused by whoever flushed it out, and that's what caused the damage. A few months later, Goettl came out to do a routine inspection and maintenance on my air conditioning unit. Although it was working fine at the time, they said there were several repairs that needed to be done in order to keep the unit functional. I was given a verbal quote of $2300 to make the repairs, although they recommended replacing the unit altogether. I asked for written quotes to be provided, which I was told would be emailed to me. The next day, the unit stopped running properly. I had another company come out for a second opinion, and they noted that someone had unplugged a wire going to the condenser, and that's what was causing our issues. They corrected the issue in a matter of minutes, and didn't charge us anything for their time. Over the next week, I called Goettl several times asking for the quotes I requested (which I still haven't received), as well as to for the opportunity to pay out the balance of my remaining contract so I could close my annual contract and cut all ties with the company. Each time I was told I would receive a call back from a supervisor who would address my concerns. A week later, I'm still waiting for a response. I'm sorry I ever got involved with this company, and advise that you consider other options, especially before signing up for their annual maintenance agreement.

Marissa T.

09/05/2020 12:00:00 SA

Biggest scam ever. Avoid at all costs. I feel so bad for those that fall for this nonsense. They came over to diagnose a plumbing problem and without hesitation quoted us $4000 for repair. Immediately feeling uneasy I contacted another plumber. Lo and behold...he quoted $300. He fixed the issue. This company's employees are encouraged to make up sales repairs and collect exorbitant amounts of money. I hope no one else gets scammed by this company. I reported them to the better business bureau. I'm an attorney. If you were scammed and want to take action feel free to contact me and I will take action on your behalf. Let's not let companies like this get away with this nonsense.

Ellie D.

9/30/2019

If you're looking to decrease the value of your home and have a month and a half of misery this is the company for you. I paid $16,500 to have my house re-plumbed from the curb all the way to the very back bathroom. My home is only 12,056 ft.²
I just had my fifth inspection because They failed the other 4. This has been a very bad experience and they have been a very rude company to deal with all the way from the staff to management not answering my call. I hope this helps you to make a better choice.

Cheyenne R.

8/25/2020

We've had a few Goettl guys over the years at our house and pretty much all of them have been totally swell!

They will change filters for you, give you breakdowns, share photos, and are overall extremely kind service people.

Shoutout to Thomas Perez, our latest serviceperson that came to our house. He was the kindest, most thorough person coming to check out our A/C that was making funky noises and explained everything very easily to someone who knows NOTHING about A/C units and gave us next steps and honest feedback.

They are technologically advanced, can text for appointments, easy appointment changes, and can have anything and everything sent to you on their iPads.

Ryan S.

1/30/2020

Called them out to handle an air balancing issue and they killed it. Wes and Derek did a great job and the installers were top notch. Thank you and I will be calling you back.

Dave ..

07/12/2023 12:00:00 SA

My first time using Goettl Heating and Air Conditioning. Our tech was John Harper, he was very knowledgeable and professional. John explained what he would be checking during the Goettl Rejuvenation Service and answered all of our questions. I am hoping we can get John back when we schedule our winter service appointment!

Dave V.

10/17/2017

Leo was awesome. Very honest and straightforward. I highly recommend them.

Andres M.

05/12/2017 12:00:00 SA

They did an install on my house. New condenser and new furnace. Ran into a few hiccups but was contacted and I appreciate the follow up from the managers at this company. Fast install and Jason the district technician manager is an exceptional employee. Really down to earth and I appreciate him being upfront and honest which is hard to find in a town that has a lot of
A/C companies trying to hustle residents. Happy to do business with this company and will be referring them to friends and Family. Thank you Goettl(hard to spell) .

Christine G.

3/26/2022

they just have amazing customer service and the bosses boss is extremely understanding in many ways about timing for anything! ANYTHING! amazing service and workers. and good value of money for amazing technology! curt and ryan we're extremely helpful!

Raymond P.

06/06/2018 12:00:00 SA

We are very grateful for your quick initial response and all the effort that was put into an attempt to repair the old unit. Your technicians Lex and Ricky were awesome. Their appearance and professionalism were impeccable. Their respect for our house was perfect. Not a foot was placed in the house before a cover was put over their boots. Their representation of the company is what prompted us to hire you for an A/C Rejuvenation on our rental property.
The install technicians are a bit of a different story. The first team started out fantastic. Their appearance was clean and professional and introduced themselves. The second team though never introduced themselves so we had no idea who was in our house. They did wear boot covers before stepping into the house. They placed floor runners from the garage house entrance door into the upstairs closet where the attic access is located. The following items are our concerns.
1. Floor runners were filthy. Possibly placing more dirt on carpet than shoes.
2. The technicians often stepped off the runner onto the carpet.
3. Damaged the closet door where the attic access is and did not notify the homeowners.
4. Spilled a drink in the closet onto the wall and baseboard and did not clean it up.
5. Many scratches on bathroom counter. No protective cover was put down.
6. Wore boot covers outside in the street and then inside the house. Covers were black and falling apart which also made them a tripping hazard.
7. When bringing in the ladder the top of entryway was hit with the ladder.
8. We were told we would be given filters and provided the measurements to the repair technician the night prior. Only two filters were available in the truck when we require 5.
9. We were told the dry wall company would call the following day to set up the attic entry repair. Two days later we still have not received a call.
10. Several water bottles were left in the master bath. We did decline the crews offer to vacuum due to the late hour.
11. One of the technicians threw away the documentation for one of the units. I wasn't really concerned because the other unit had documentation but why would an employee throw away the owners paperwork?
I know it is important to be meticulous with the technical aspect of the job but I believe it is just as important to be mindful of the homeowners personal property. Based on the concerns with the install team I would have second thoughts using your company again for an install or recommend it to anyone else. I feel your company is just another company that promises something but falls short of delivering on that promise.

Tony K.

1/23/2020

Travis and his assistant did a clean and tidy job installing our new condenser, air handler, furnace and cooling coil+piping. Space and access were tight but they managed well.
Follow up from office on builder work, photo-report and warranty is slow.

Luann T.

09/04/2018 12:00:00 SA

So it all started when my air conditioning went out the day after I had surgery. Not being able to walk made it even worse. So my husband called another company and over the phone he was quoted 12k for a new unit. Whhaattt! So he called Goettl . He set up an appointment for that evening and was given a much better price. Goettl had portable air conditioners brought to my house that evening so that we would be able to to stay comfortable in our house. The next morning the new unit was installed. Amazing customer service. The guys that came to my home to install the unit were very nice and helpful. Thank you Goettl. I am definitely going to be referring Goettl .

John T.

3/19/2020

Kevin, was extremely helpful. Knew the problem almost instantly. Very knowledgeable and explained and broke down what the next steps were going to be. I'm Glad I got rid of the other rip off company that I was using. I would recommend them to anyone.

Barry T.

6/23/2023

It's a real shame that their TV ad does not really reflect how this revenue driven company actually carries out their business!

They do not have a central office to speak to nor call back from regarding my my Sadie Maintaiance Contract. When you call to cancel they claim not to receive the message and just keep billing your card.

Even their Techs reveal that they are very expensive to deal with! So if your plumbing, a/c system goes down YOU WILL HAVE PROBLEMS!

BEWARE CAUSE THEY DON'T CARE!!

Trevor L.

4/23/2016

These guys are the best. I had them out for a tune up and they where very honest. In the past every time I've had a company out they always find something wrong which ends up costing hundreds of dollars. These guys showed up on time and didn't play any games. Give them a call you won't be disappointed.

Travis E.

8/15/2019

If I could give negative stars there wouldn't be enough to give. Ac unit went out, had a Goettl employee come to look at it. ac was iced up and so he unplugged it. Ask him specifically if there was any worry about leakage and he said NO there was multiple drainage units and I didn't have to worry. Are you sure I asked. And he replied yes. Of corse it leaks and now there telling me that of corse they didn't say that and they don't have any record of me telling the other 2 people whom came to look at it that it was messed up. Was a ^#%# show. Twice the price as everyone else in town TWICE THE PRICE AND SHI%#% service. Sounds like a deal. Would never endorse or recommend... GO SOMEWHERE ELSE

Prestley T.

12/03/2019 12:00:00 SA

Wes was absolutely amazing!! Great customer service, he was honest and knowledgeable. He gave money saving suggestions and explained things in a understandable way. I will choose him and this company for the rest of my life! Can't go wrong with Goettl, and Wes was represented this company extremely well.

Colby V.

12/31/2016

Over a month ago I had pretty good service, technician arrived a little late. After all said and done he swiped my card, got the receipt. Thought I was done. Month later I received a invoice. Called and was told the technician used a test system for my transaction. Well I wanted to get this thing squared up so I asked if any kind of discount can be applied for this inconvenience. I was told 100 dollars off by the service manager. Well after thinking it was taken care of I look at my bank statement and what was charged, full price. Still awaiting the emailed receipt. Oh they can keep the free flashlight.

Clint P.

8/14/2020

I called them about a month ago to have my AC unit inspected. They sent Jimmy. Very very very informative. He spent about three or four hours working on my units. I waited so long to do my review because I'm used to things breaking down once they're serviced and then the company saying that you need a new whatever it was they serviced. As of today, everything still works and I'm not having any issues. He gave me information that would assist be is the future as well. I don't know much about replacing or repairing AC units but aside from being hella expensive, I'm very satisfied with the work.

Philip J.

3/23/2021

I would give Goettl ZERO stars if I could.
Only reason I would give them even one star is because their technicians are very courteous, professional and have shown great customer service.

I purchased a Rejuvenation package that they boast about on all of their ads. This comes with two parts; a plumbing inspection and clean out of your water tank, and a HVAC rejuvenation.
Goettl failed on both, and then some...

A technician came by and serviced my HVAC system. He reported that my capacitor was going bad on my AC unit and should be repaired in the near future. After giving me a ridiculously $$$ price quote, I called around to price check with other companies and quickly found a much more reasonable price. What really concerned me most is that after the Goettl technician left, my AC unit was running but it wasn't cooling my home. Fortunately, the other company was coming the next morning. The technician found that Goettl mis-wired my AC back together causing a motor to overheat!!! Who knows what damage that caused on the system and how that will effect the lifespan of my AC unit??? This was Strike 1 for Goettl.

I was sure to contact Goettl and inform them, who then directed me to email the report to:
[email protected]

I felt some relief knowing that at least my issue was noted, and the company at fault was aware of the issue they had caused.... or so I thought, later I found out differently.

The Rejuvenation package comes with a plumbing assessment and water heater washout. But at the time of purchase I had just bought a new water heater and piping so it didn't need a cleaning. Kindly, Goettl said to just call in the future when I'm ready to have my water heater serviced. Fast forward to now, I called them and they said, Sorry, we can't honor that because it was an old promotion. Are you kidding me?? Strike two.

I have an issue with loyalty, I'll stay with a company for too long even after they've scorned me, I think it's because I feel like they know my case and I hope they'll try to do better in the future. So, I decided to give Goettl another chance with their promotion of $14/month which includes an HVAC rejuvenation, plumbing inspection, unlimited drain unclogging, and a water tank cleaning (because remember I'm going to have to pay for that now since they won't honor my previous purchase). I decided $14/month for a year is acceptable so I purchase the plan and schedule my appointment for my water heater for last Monday.
After scheduling this appointment I had to leave town on an assignment. I am a travel nurse working Covid ICUs, so I am not in town and I must rely on calling around to schedule service appointments and coordinating it with family still in town. This becomes especially annoying for me when Goettl calls and says they cannot show up on Monday, can we reschedule for next Monday instead? Oh also, it's not $14/month because you have 2 AC units, it will be $22/month instead....
Okay, so now not only are you not able to show up when you said, but you misquoted me? You have been servicing my home for 4 years, you know what systems I have. Also, on that same phone call to schedule this appointment I asked if my original complaint of them overheating my AC's motor was in my profile, IT WAS NOT! I had to re-email it to them... Frustrating, but fine, I need this done and I'm too busy, too tired and don't have the energy or time to deal with this, let's just reschedule the appointment for next Monday instead, and I'll agree to pay more per month.
Now this is the straw that broke the camels back. They call today saying they CANNOT come as scheduled AGAIN, and have to rescheduled for NEXT Wednesday. I am livid. And I want to save other people from this horrendously managed company.

On a positive note, again, every technician that has ever come by my home has been kind, professional, respectful and courteous.

Bruno I.

8/27/2018

I'm writing this in lieu of an actual review for service since I obliquely (and quietly) trashed this company in a post praising ACLV, another Henderson Nevada HVAC contractor. I never mentioned Goettle by name (potential legal issues) but I want to make it clear that when I filled out their obligatory email survey - they actually responded to me after I returned to my home in NJ. I made it clear in the survey response that I thought that the repair - which was expensive - was inappropriate and did not fix the problem. ACLV was called in for a 2nd opinion and actually found the source of the problem and fixed it for free. To Goettle's net worth and to garner my eternal praise, however, the CSR manager who called me gave me a total refund for the repair that was not actually a repair. That is a breath of fresh air in the annals of customer service. Goettle deserves a pat on the back for living up to the concepts of standing by their promises to fix it right. Four stars for being decent.

Larry G.

03/08/2021 12:00:00 SA

So I have goettl guard dog protection . I pay monthly fee and goettl comes out 2 x year to tune up AC and Heat and they also cover plumbing.
Most of the time they are very good - I have AHS warranty coverage also . Goettl is the king of the up sell. They come to tune up and recommend a list of things needed - always stating dooms day of AC going out - it's over 10 years old ... add this... replace that.. on this day last week a young tech comes was told he's on his way at 2:29 and he doesn't show up until 4. Was overly friendly checks out my ac units and the up sell starts ... your units are old .. running high on compressor etc.. ... next asks to see my water heater etc... I have tankless ... wants me to buy water softener ... takes a drink from my tap ... etc .. really starting to get annoying... next he checks my inside units - heat pump and furnace- says wow you have a carbon monoxide leak !!!! Next goes to second unit and after 30 minutes or so says that unit has carbon monoxide leak!!! That's two units two leaks!!
Now I'm really upset ... after having service with goettl for a few years - this tech wants to make a big sale saying his monitor is reading a leak !!!
I've had enough and told him to leave.. he gets his boss on phone over speaker and goes through his findings !
Total bull.... total upswell... fraud...
I called AHW next day and they send out A&R complete service ... Shadd an experienced tech inspects both of my units inside and guess what! Perfect !! No issues !! No leaks!! Nothing !!! Just as I expected !!! AC fine and Heat fine. Yes my units are over 10 years old however units can last up to 20 years even in desert .

It's buyer beware !!! If you use Goettl some of their guys are great and only recommend what's actually needed and they ask up front do you have home warranty! If you do they don't try to up sell!!! This new young guys was out for a unnecessary sale..
I'm sending a complaint to state Nevada attorney general and BBU..

Jessy Z.

01/09/2023 12:00:00 SA

After seeing all the ads and looking them up I thought I was going to have a great experience with this company. Our heater broke and the first thing they recommend to us was to replace the entire thing over 10k and that they could do it the day of. (Which is great that they can)

We were so worried that our ac wasn't going to be fixable so we address it with 2 other heating companies. 1 company came out and in 15 minutes was able to address the issue and fix the heater. They were confused why the entire heater needed replacing.

I'm not sure what happen or if they were trying to upsell me a new one. Definitely not the right way... and won't be using them again.

Mik T.

12/10/2020 12:00:00 SA

What a great experience! There's nothing better than receiving services from someone who knows exactly what they're talking about. Especially when you're talking about air conditioning in Las Vegas. Paul was great to work with and left us with information we can keep for a lifetime as homeowners.

Judy S.

09/01/2022 12:00:00 SA

we had a guy come in and fix inside furnace and cooler unit He was terrible he tried to pretend like he didn't speak English he made a mess all over my kitchen floor he left a knife sticking out of his work bag and which my husband's leg was cut open when the inspector came they said that he had made a bunch of mistakes that needed to be repaired he didn't even light the furnace broke a door and it goes on and on I would not recommend goettl anymore That little escapade cost me will cost me over $17,000 no compensation whatsoever I am very disappointed in them when they did such a good job in the beginning on my air conditioner but this is not the kettle I entrusted to come into my house very very disappointing

Brenda G.

10/22/2020

Boy they say we are the most important person in the World but on 2 appts. they messed that up.Tbe first one they were suppose to arrive by 3pm.No one showed by 330 so I cancelled.Then on the 2nd appt they call me & say they will be there in about 30 min.& an hour later no one from GOETTL is here.Luckily it's a free service other wise they'd never get my business!!

Ti T.

7/13/2023

Our air conditioning systems are old, but working. I had Goettl come out to clean the system, diagnose any problems, and give me an estimate on how much it would cost to replace the two units. I agreed to buy the membership for the year, which was cheaper than the one time visit. I was pretty apprehensive about agreeing to the membership at first because I didn't want to be charged in perpetuity, but was assured that it automatically cancels itself after a year and I would be asked to re-up. Well, this is the 13th month and I was charged again. But that's not the worst part.
The first technician that came to do maintenance on the system seemed thorough and transparent. Six months later, we called on Goettl again to come out and service our air conditioners. This next gentleman clearly tried to hustle us-

He was telling my husband things that needed to be done and or replaced that was completely different than the first technician. He sat up with his legs hanging from the attic for almost two hours...seemingly working. My husband and I were perplexed-but let him do his thing. When he finished his diagnostics, he came to us with all seriousness with glum news. As he was talking to my husband he began to realize he wasn't able to con him with a bunch of technical jargon and language that wasn't real. He got nervous and asked my husband what he did for a living. he responded with, oh-you're an engineer-so you probably know how this works?
My husband said, yep. The technician stood there a moment uncomfortable and packed up his things and left.
WE ARE NOT FANS.
I called customer service today to talk to them about this 13th membership charge-can you believe they told me they have to call me back? So-this no automatic renewal isn't real. Then on top of it trying to correct it isn't easy to handle. We'll see if they call me back, credit me the extra month, and cancel my membership without me having to do it with my credit card.

Kay H.

10/14/2021

Knowledgeable technicians make all the difference! They spend the time to educate customers and are always so friendly and trustworthy.

John Z.

9/27/2022

It's double the price of other plumbing and HVAC companies in the area. They know you need hot water, heat or A/C on weekends and holidays. So when you're in a pinch, they know they can sell you what they want. It's like The Wolf off Wall Street.
Even the replies on here are a canned response. Cant wait to read mine (sarcasm).

E U.

08/08/2021 12:00:00 SA

I believe this company over charge my father and the fail to produce us with a receipt. We asked multiple times and they never sent it. Even the manager doesn't respond to my message. Stay away. They will rip you ofg

Moni M.

12/14/2017

I had a new AC installed by this company 6 months ago. i tried to use my heater for the the first time this morning and it was not heating. I called the office and Jane was very nice and helpful. She fit me in the same day and had tech out to my home within 6 hours. Turns out when they installed my new unit they did not connect/turn on the gas. In light of that they fixed the issue the same day I called and I am happy with the Customer Service I received.

Jay C.

05/08/2018 12:00:00 SA

So I had them come out to do the rejuvenating on my air. The whole time all the tech did was try to get me finance for a new system for 12 grand. Never did make those 6 adjustment. Worst service ever.

Vinzent M.

7/15/2016

Use caution when selecting this company. They cannot commit to their appointments. My appointment for a tune up and cleaning was cancelled because of higher demand with other customers. I deserve a great customer experience as any other customer who choose to use this business.

Roxanne G.

7/16/2019

I'm a senior citizen with a broken leg and animals. I called them at 4pm. They said they would be here between 630-830. I told them my unit is on the roof. When they called at 7 to tell me the guy was on his way I asked them to make sure they had the long ladder my unit is on the roof. So she checked and said yes we have that in our notes BUT NOW WE CANT COME OUT BECAUSE ITS AGAINST THE LAW TO GO ON A ROOF AFTER DARK. I said its not even dark. The sun had barely set. So now I cant call anyone else because if you cant go on the roof after dark...no one will. I am so angry. If they would have said we cant come out...i would have called someone else, they were my FIRST CALL. So now I sit here in a 98 degree house with my poor animals panting and no one to help me. If they would do this to me who knows what they would do to the air conditioner or someone else. ZERO STARS. DO NOT USE THEM. Oh and btw they said oh well sorry our mistake we thought he would be done earlier nothing we can do..bye.

Mike Y.

2/24/2020

We've lived in this house for almost 3 years, the master bedroom is colder, by several degrees, in winter, and hotter, by several degrees, in summer. We've had several companies look at the system but no one had answers.

Devon from Goettl was very helpful, he knows residential air systems very well. They rebuilt our duct system and balanced the air. Problem solved, and solved for a fraction of the cost of a new system.

Thanks Goettl

Allan B.

1/23/2021

After years of hearing their commercials I decided to give them a call when I had a plumbing problem. I was pretty sure I knew what the issue was, but even telling them the issue over the phone they would not tell me what it would cost to fix it. I should have stopped there. I had them come out, agreeing to a $50 service call fee which would go towards the work. I know that is pretty standard and I believed they would be able to do the work. I was correct in what the issue was. Then they told me the cost. My shower handle needed a new cartridge. The cost to have the cartridge replaced was $460! OUTRAGEOUS! Now I know why they wouldn't tell me the cost over the phone. I am mad at myself, but Im more mad that I fell for their adds about being such a great company. The service man was great. super friendly and very understanding. So Im out $50 and and my shower handle will continue to leak.

Teri B.

08/10/2020 12:00:00 SA

As a loyal customer to Goettl Air Conditioning Department. We have most recently had Goettl install our complete home with their water treatment system. They removed our old water softener and installed the whole-house system. What an amazing difference in our water. They even put a valve in the garage area for hubby to be able to wash our cars with their soft water. We also had 7 faucets replaced by employee James Taylor. He did an amazing job, cleaning up after himself, he was polite, professional, personable and proficient. We definitely have another water issue in one of our 4 master baths that will take breaking into the wall to see the problem. Guess who will be scheduled to fix this problem. The problem has been long term and due to a poor long-time builder named Signature homes. Goettl is not hard to spell but hard to say but so easy to call and all their employees, whether on the phone, dispatch, or a service tech have been top-notch! We also joined their Sadie Program. Thanks to seeing their fun commercials as well as hearing about them on radio advertisements. While speaking with a friend who went with another AC company, she's so sorry she did because they made her wait 24 hours without AC after having her home's system totally replaced, maybe a little less expensive but I told her you obviously got what you paid for but not us! Next will be a tankless water heater when our current one goes bad. Thanks Zack and your team!

Catrina F.

7/16/2017

I want to sincerely thank Steve in customer service and Robert the technician for their wonderful and over the top service they provided to my family and I. They saved us from going 1 more day without essential A.C. My family thanks you all from the bottoms of our heart!! They truly are a company that still has people's wellbeing and interest at heart. We very much appreciate gottl... Hey guy's I can finally remember the name of the company that's hard to spell, because I have been recommending yall to everyone who will listen!! Thank you!!

Paul R.

02/02/2018 12:00:00 SA

Don't buy the rejuvination thing. It is a scam for them to come out to your house, pretend to do a tune up on your system, and sell you grossly overpriced service you don't need.

I'm typically too lazy to write bad reviews for bad service, but this one was earned. The tech who came to my house disconnected a wire on my unit up in the attic. So when you turned on the system it sounded like it came on, but wouldn't blow cold air. I believe it was a tactic to make me call them back to have it fixed. I'm sure they would have told me I needed a brand new unit for $20k. LOL. I diagnosed and fixed it myself and called Goettl. Was told the manager would call me to make it right, but nobody ever called. Of course. I don't want money from them anyway I just want karma.

Xochitl C.

10/25/2021

Originally contracted them for an ac rejuvenation and to get my furnace checked out. Ended up getting a new furnace which was not cheap. After reading all the bad reviews I can't help but feel like I might have been taken advantage of. My AC was never cleaned. The first guys that came out said the installation guys would do it. Then the installation guys said they only do the install. So I had to make yet another appointment two weeks out which was cancelled today. Not to mention they cut my dry wall and someone is suppose to contact me to schedule a repair. It's been two weeks have not heard from anyone. I even texted Ryan who is suppose to be a supervisor and never got a reply. At this point I would like my money back for their sally plan since I have yet to receive the service's.

Henry L.

07/05/2018 12:00:00 SA

I want to thank David, the tech that came and fixed the problem that was caused by Goettle in the first place , over the course of a year since they installed an evaporator coil , a week later my air quit cooling due to low Freon and my brand new evaporator coil was frozen solid block of ice, it takes many hours to defrost it so it can be worked on , they came and put more Freon and said it was due to leaking valves, 11 months later , same thing again no cold air , I took off early from work to be there, after some scheduling confusion they showed up, I had to sleep in the heat all nite and took off work the next day to be there for the repairs because it was 106 that day, we had to let the coils unfreeze, David showed up and he found the leak in the weld at the new installation of the evaporator coil from last year, that they failed to catch the previous time they came , and when we went in the attic the previous installation didn't even secure the main air duct to the connector it wasn't taped , just set there loosing air performance, I wonder what that cost me, however David fixed everything top notch, secured the intake vent like it supposed to be, and got me cold air again, it took longer than I expected, Goettle was good for their word it only costed me 2 days of misery in the heat and 1-1/2 days off work. David is professional, nice, respectful, and attention to detail employee, If Goettle keeps employees like that ,I can use that kind of business, If they could have caught that leak from the start, I'm willing to give these guys another chance, their there for you when you need them, but it was their mistake to begin with, and they didn't respond to the job with urgency knowing that this could be their mistake, that's why I couldn't give 5stars. David gets 5 Stars

Nicole C.

1/23/2023

Contacted Goettl for a routine maintenance for our HVAC. We were not experiencing any problems. To my knowledge the unit had been replaced 8 years ago. First thing they do is tell us our unit is on its last leg and we need to replace it immediately. They said they have units ranging from 10k to 20k, of course they only had the 20k unit in stock (of course). 20k for one unit for a house less than 2k sqft is ridiculous. Called another smaller hvac repair company, they told us the system was fine and we had at least another 5-10 years before we need to think about replacing it. The tech was nice but the company gets 1 star for predatory sales tactics. I'm glad I had the wherewithal to get a second opinion before trusting this company. If you're in a tight spot and your AC goes out look for another company bcs this one is going to take advantage of your circumstances.

Kat U.

08/05/2021 12:00:00 SA

I wish I could leave zero stars. Run and never use this company. They basically train the receptionist to be extra nice and hvac technicians to upsell you into purchasing a new system. I honestly felt stupid today if it weren't for my decision to call my husband. Not thorough at all, never took the time diagnosis the problem. Essentially came to upsell a new system. Had the nerve to activate a loan before I even approved the quote. I was almost swindled but thank GOD I called my husband to validate a repair versus replace recommendation. The replace was absurd. The repair cost was overpriced. Got a second opinion not only was it 70% cheaper, my AC is now working. Always get second opinions!!!!

Michael U.

01/05/2019 12:00:00 SA

I needed to replace my whole system, furnace, coil's new air-conditioning unit wiring and gas lines . The house was freezing cold and I was worried it would take days to replace. It was all done the same day I called!! All the people I talked to seemed honest and respectful. Really wish I did not need to replace, but the job was very well done. I would use them again.

Faith D.

7/18/2023

: ( I don't like their selling tactics. I believe it to be downright shady. He looked me in the eye and lied to my face. Their techs are glorified salesmen

Annette D.

11/16/2019

I want to take some time and recognize the incredible help and professionalism of Ron (from GOETTL). I've had HVAC companies come to my home before, but this guy is the best hands down. I literally got an HVAC education while he was checking my units. Took his time, explained his every move. Made recommendations, no pressure salesman. Even cleaned up things that previous HVAC personnel had left dangling or messy. I'm also impressed with the company. Ron spoke highly of his employer and how well they educate their staff. It shows!

GOETTL has won me over. Wont use any other HVAC company going forward but them. Will request Ron each time as well. They truly left me extremely happy after the service.

Shout out to Derek as well. He came out and made great recommendations for my attic. Just an all around great company. Thanks guys!

Thank You from the Savage Residence.

Michael V.

08/11/2020 12:00:00 SA

This is my first Yelp review, ever. There is a reason for this. My experience with Goettl has compelled me to come here and express my admiration for their professionalism and capacity to see the human side of things when you have a major issue that is financially straining or what you see as impossible. More so RIGHT NOW, at this point in time when the world is hurting and certainly Las Vegas, they found a way to work with me without cutting corners and doing the job right with care and professionalism that is somewhat rare these days. We have had a recurring issue that they helped to nurse us through as we cared for my loved one who requires eldercare. When the time came that we needed to do the major work, repairing our main drain pipe they have been respectful of my home, my situation and found a way for us to financially absorb this much needed repair with the least amount of pain to our overall financial stability as my family navigates the effects of Covid job loss and providing care for our loved one. This review is my Thank You. I would recommend them for any AC/Plumbing job you may have.

Jason W.

5/30/2023

I just purchased a home that had a Goettl unit on the roof. It blew cold during the inspection (of course), then after I closed it quit blowing cold air. I called Goettl on a Monday morning, and by 4 that afternoon, it was working great. Very professional and speedy service.

Mike H.

10/09/2019 12:00:00 SA

Ron from Goettl came out to my residence for a HVAC tune up and he was very professional. He was informative and was able to answer any questions I had. A lot of times with companies, they show up, do their thing, and then hand you a paper that says your house is falling apart. Ron was able to show me how my system worked in realtime and broke everything down for me in the most simplest terms. Thank you Ron for educating me and keep up the good work.

Suzie K.

03/09/2017 12:00:00 SA

Another HVAC .. why can't I find a good one. This time paid a lot for a rejuvenation. When the technician arrived asked what was so difference and he said well .. we wax your covers. OK, well he did his work and as I expected he said the capacitors needed to be changed. I asked how much and he said $300.00.. what $300.00 for $40.00 on parts and 5 min labor .. I said no way and said I would pay $150.00. He said ok, replaced the parts but when I went to pay he was going to charge me $300.00. Long story short, I had him pull the parts and I replaced them myself for $35.09. It's so easy. But.. when I opened my AC door there was a giant Goettl sticker inside, took me a long time to get that off. I won't use them again. Oh and he did not wax my covers either...

Tim B.

6/25/2018

Wanted an A/C check. Have a newer heating and cooling unit.
Gave Goettl a call about a week ago to schedule a Monday
appointment. They gave me an 8 am to 12 noon window.
At 11:30 am, I called to cancel. No one showed up to check
on my unit. It was disappointing. I will look for another company
to provide periodic checks on my heating and cooling unit.

Tina L.

8/21/2020

We were told by Goettl that we needed a new AC in 2017 when we bought our house so we bought one thru them and paid them $15,000.00 and had a warranty with it. They would come out once a year and service it as required but the service warranty with them only lasted 2 years. They kept mailing us coupons for 50.00 off service fees. So I tried to use one and at first they agreed then called me back and wouldn't honor the coupon. Then they called back to change the appointment time 2 times. So I cancelled. Tired of every appointment set with them is either late or rescheduled. I called 1 hour AC and they fixed a loose wire that Goettl never tightened. Will not use Goettl any more.

Tami W.

07/12/2018 12:00:00 SA

My air conditioner recently when down. This is a horrible thing during the any Summer month in Las Vegas, NV! I contacted Goettl after 8:00pm in the evening for a home service call. Their service trucks run 24/7. A truck was Schedule to come out between 10pm and 12am. The technicians arrived a little after 9:30pm. Wes and Ben came to our home and assessed the situation. They looked inside at vents and thermostat, then they checked our unit outside. The troubleshooting of our unit went quickly, it was explained and they were ready to complete the work. They were kind, considerate of our needs, and completed the job to our highest satisfaction. I recommend Goettl Air. I recommend their knowledge, kind, hard working technicians Wes and Ben. I could not get my complete service finished until the following day. Their supervisor/boss, Jason Ross, worked with my family to make sure everything work to our satisfaction. Overall, great experience and stellar work. Thank you Gentlemen!

J G.

12/23/2017

Goettl came out to check my heater that was having issues. The system would randomly turn off and not work sometimes. Goettl's technician told me I possibly had a cracked heat exchanger and would be best to purchase a whole new unit at over 6k. I decided to atleast get a second opinion from a different company. The new company inspected my heater and mentioned I had dirty coroded sensors that needed cleaning, otherwise the system looked great. My system now works 100% fine no random shut downs. Goettl was great with my AC service but this time was a huge let down. I feel bad for other customers who take the advice without second opinions and waste thousands of dollars. Maybe that's how goettl affords all those radio commercials and advertisements.

Christian C.

9/23/2018

Please save your time and money, and go with another company!

My wife text me the ac was not working and she could hear a humming sound from the attic. I knew immediately it was a bad fan motor, but I was dealing with a family emergency so I advised my wife to call Goettl ac. They have these heart warming commercials that make you believe they are an honest company. The tech shows up, inspects, and tells my wife I need a new fan motor and circuit board for $1700! He said the motor and circuit board were so fried that the house could of caught on fire. It was $150 for the assessment and he didnt leave a receipt or written estimate!?

The next day, I got a second opinion from a different ac tech. He diagnosed it as a bad fan motor, he replaced it in 45 min and cost me $450. I asked him about the circuit board and he said it showed Zero signs of being burned or fried. My ac is working great.

Why would Goettl try to charge us so much for a part we obviously dont need? Is that an honest company? My recommendation is to get a couple of estimates from companies with good reviews, and only charge $50 for service calls. Unfortunately, Goettl is another typical rip off company here in Vegas. A $150 lesson for me

Lauren S.

8/30/2016

Goettl did contact me after seeing my review & asked for a full report of what happened. They also refunded my service fee which was nice.

Alan F.

6/26/2018

It's hot outside and either your AC is old (more than 12 years) or broken. Who are you going to call? Is it a company who has been in business for 77 years (since 1939) or is it a company cobbled together by a few guys that have 3 trucks? Is it a company that truly backs their word and delivers superior customer service or is it some person who promises they'll be out tomorrow but it doesn't quite happen?

I am just a customer but I used to manage customer service teams. From their dispatchers, tech team to managers, Goettl oozes quality.

Now Goettl is not the cheapest HVAC company out there. If you want cheap, call someone else. In two months or 2 years, you will be calling Goettl to fix the problems your cheaper HVAC company failed to install or repair properly. When you combine the quality of the work, the price and the customer service follow up, Goettl works out to be a terrific value.

I also like that Goettl makes a big effort to hire veterans from our military. That is important to me and also important is that a 77 year old company like Goettl has been very good for our community throughout many years.

So thank you Jason, Dave, Rickie, Mike, Jose and Robert and any others at Goettl that made sure that I, as a customer, was made happy. I will use Goettl for annual AC tuneups but otherwise, I expect to not see them out here for another 12 years.

Jennifer E.

05/11/2018 12:00:00 SA

Sal and Kurt are lifesavers.
Sal is the technician who came out.
He was so great, he showed me what was wrong, and was very honest about what was going on with my unit. He made it very clear that the first issue may not be the only issue.
I was terrified because I only had a limited amount of money.
They were able to work with me and I have never been so great full in my entire life. I am still crying because no one has ever helped me like that.
This is a great company . This is a company that treats you like family.
Thank you Sal from the bottom of my heart.

Paul I.

06/08/2022 12:00:00 SA

The only reason I am leaving a 4 star review is because of the pricing. We started out with a plumbing issue. And that turned out to be over $1000 just to clean stuff out that hardened in the pipe over time. And from what I got from the tech, it was just pressure washed. Seems a bit high. It's not like pipes were removed.
So then we signed up for Sadie's program and got out air conditioning checked out and that led to a new heater system in the attic. Which is fine.
But after reading some of these reviews, they all have a pattern and I feel like I might have been taken advantage of because I do not know about plumbing, HVAC systems and all that. The techs were great. Richard and Angelica came out today to clean our vents. The tech aren't the problem. They are nice. But I'm sure they are trained in a way to find problems to make more money. It's my fault. Next time I will get different quotes. Because I feel $13,000 is crazy. How do regular people afford this! And I just want to reiterate, nothing wrong with the service or techs. But I've worked for companies that make people believe they need something when they don't and that they won't find it anywhere else. And then they put a supervisor on speaker phone to make it sound like you're getting a deal. I've seen that pattern in the reviews on here and Google. I'm not saying they're bad, but if I had to do it over again, I would call around for other quotes.

Margaret C.

8/16/2017

We called Goettl to have the drain line of our a/c cooling coils cleared. The technician came out the same day and cleared the line as requested. The technician was professional, friendly and provided an estimate before beginning the work. The price was not cheap but was reasonable considering that we are in the middle of the summer.

Michael M.

11/20/2017

Please beware of this company. Don't be sold on their advertising. That is probably the best thing they do. I have had the annual service plan with them and it has been nothing but problems. I also paid for a duct cleaning for the home which the charged for but did nothing to actually clean anything. It the topper was 3 days ago when they did the fall service on the heating units and said 1 needs to be replaced and the other was work fine
Found out from another company I had come out that there is nothing wrong with the one Goettl said needed replacing and the other unit that was supposed to be fine only blows cold air. No heat

They are always trying to sell or replace something to make more money. Their techs seam to be very unqualified. I've learned my lesson NEVER Again will I use this company and I hope you won't either.

Rebecca A.

7/13/2017

So they come off seeming like an honest family oriented company. Wow don't be fooled, Get a second opinion no questions asked. 89$ saved me 12,000. So I signed up for the yearly maintenance program at about 300. Told the lady I wasn't sure how well my upstairs unit was working.(have three different units for the house). Was told they'd have to check it before I could start that so I scheduled the appt. The tech came and told me the compressor was bad and it was about 3500 to fix or maybe just replace it since they are doing away with r22. Said I wasn't sure so he said he'd have a salesman get ahold of me. First he had to go take pictures of the gauges to give to him and he'd also confirm at the appointment with his own equipment. Salesman shows up and basically says they won't repair the compressor because of the r22. And replacing the unit will pay for itself in monthly savings. They have 3 different units ranging from 8000, 10000 or 12,000. I opt for the best one. Told a friend about it and he told me he'd get a second opinion and recommended someone. I was like no these people are honest, they're all over the radio and on billboards. I trust them. Day before scheduled install I get cold feet and ask for his buddy's number. Luckily he came by that afternoon and checked the unit. Absolutely nothing wrong with it. One of my other units was low on freon. The reason the upstairs unit didn't seem to be doing its job was that it was trying to do the job of both. He told me he doesn't talk crap about anyone but Goettl is the worst. So spend the extra for a second opinion and don't start with Goettl.

Chris M.

2/23/2022

Another GREAT job by Goettl. I had my ducts cleaned and sealed today and they did an awesome job. Very down to earth and friendly. They made quick work out of the job and were very tidy and cleaned up well. Robert and Richard were the techs that were here today and should praised for the work they did. Third group of techs that were here over the past week for different jobs and they are all awesome. Thanks again.

Richard C.

12/23/2020

In the cold of winter I had both of my heaters fail. My home is 30+ years old and I knew this time was coming. The Goettl staff was very understanding of both my budget and my needs. We worked to find a solution that worked for my household. Repair the better unit and replace the terrible one. Every employee I interacted with was 5 star. My repair/ new unit install was all complete within 24 hours. Their team made sure to show me pictures and explain every aspect of the job I had questions about. Their customer service made me a Goettl customer moving forward.

Ed B.

2/16/2018

I cannot recommend this company to anyone. This is a factual review of what I encountered. They came out to do two things, Give me an estimate of replacing a bathroom fan and do a Rejuvenation service on my AC unit.

First the initial meeting, the guy comes up to the door , gives me a flashlight and upon inspection later I determined its a cheap piece of garbage that flickers off and on, the small flashlights for $2 at Harbor Freight are better than this junk they give you upon meeting you. He then proceeds to ask some question that have nothing do do with the work that was needed and try to sell some membership plan, I should have ran him off right there.

I fell for the bathroom fan commercial on the radio, so lets talk about the fan first. We needed a bathroom fan replaced, I could do this myself but I figured I would let pros do it as they should have the right tools and parts. They wanted to replace it with a Panasonic fan with new duct work for $1000, I said that was way too much and they gave me some spiel on how this is the greatest bathroom fan ever made in the history of mankind.

Then they started crapping on Home Depot and Lowes trying to make you feel like a moron if you shop there. I like shopping at Home Depot and most of the parts in my house probably come from stores like this. The fan that went out most likely came from a store like Home Depot and it ran 22 years before it failed. I asked how much to just replace what was needed to be replaced , ( the fan motor) and they quoted me $500 , so $40 for the part and $460 for labor, again way too much, I will just do this myself.

After all their crapping on Home Depot and Lowes, I found out both stores sell the Panasonic fans they were talking about, what a bunch of hypocrites.

So this brings us to the Rejuvenation service, again after looking at the AC unit they suggested things that needed to be replaced and that is fine, I know my AC system is getting old and needs to be replaced in the not too distant future. But when they started quoting prices on parts, the $129 service jumped up to $750+ , lets look at one very easy part to change they quoted at $300-400, the capacitor for a York AC unit, they sell for $10-15 dollars at Home Depot, again they wanted way too much for that part. Thats $10-15 for the part and the rest of that price is labor.

These parts are way overpriced I cant imagine what an AC replacement would be, probably astronomical. In the end they just did the check on the AC and Heater unit, and a soapy wash on the AC unit that cleaned the fins, still overpriced at $237 in my opinion, but I learned a valuable lesson in not to trust this company or other HVAC companies here in Vegas.

During the inspection the guy, was moaning and groaning making all sorts of weird noises in an attempt at being melodramatic to say how bad my system was and convince me it needed to be replaced. I really don't think the guy was an actual technician as he played the part more of a scam artist.

I have not run into this kind of bait and switch operation with other skilled trades I have had do work for me, but I have seen this in HVAC companies here, I would always question the prices these people give you, have your smart phone or tablet ready to instantly look up the prices on any quotes for parts.

One other strange thing is the guy kept telling me the estimator for the AC replacement wanted to meet with me and my wife to talk about the replacement, I told them she does not have the time or interest in talking to them and the meeting would have to be with me, the guy kept pushing for both of us to meet with them , until I told him about the third or fourth time, that the house is in my name only, I paid for it and I would be the one paying for the replacement of the AC unit. Only then did he finally get it. The only reason I could think they wanted to meet with both of us is so the sleazy salesman could try to use some fear tactic to guilt me into buying some super expensive HVAC system.

Overall this service call was a waste of my valuable time, I had to babysit the guy and no real work was done. The main reason I called them out for a fan motor replacement was never done. Goettl could have just changed my bathroom fan for me at a reasonable price and got a five star review, but that didn't happen.

Ronald S.

08/03/2018 12:00:00 SA

If you can't get through this whole story just beware watch out for yourselves because these people aren't. I like some of the other people on here called Goettl because of the slick BS radio advertising. Some wise person once said If it sound to good to be true then it's not unfortunately I didn't heed those words of wisdom. My air conditioning went out after a power failure in the area. When the power came back on my air conditioning didn't. Luckily I had purchased some extra fuses and that fixed it. I was worried something else might have caused it so I wanted it checked. I called and got an appoint for several days afterwards. The air conditioner failed once again but a new fuse fixed it. So, when the Goettl tech Cory got here the air conditioner was working just fine. Cory goes out to check the unit outside and is checking some kind of relay. Next thing you know there is no power to the relay. Check the main unit in the house and a fuse is blown on a circuit board. Hum how did that happen? Must not have been working well it was okay in order for me to check it out I happen to have another fuse in the truck only $139 get you back up and running. Oh but did I tell you that the service charge goes away that was a $149 and guess what the fuse only probably cost $2 but for you today we have a special $139 and no service charge. I am beginning to get a little suspicious at this point the air conditioner was working before Cory touched anything. Cory comes and touches things and they break hum what am I to think?

So, the fuse is replaced and by magic the air conditioner is now working I wonder if the is something they are taught in technician school how to blow fuses for fun and profit. Okay the next thing I know Cory has scoped out the whole system and it's only going to be $1,850 to fix it all but wait there are three options he already has in his handy dandy computer. Never saw the cheaper one but have an idea how much the more expensive one is. So, I am just trying to keep my air conditioner running so I opt for the $1,850 fix SUCKER. Of course Cory doesn't have all the parts so he comes back later and installs what he has and the air conditioning is working. Bad news he couldn't get all the parts so he has to come back the next day. Lucky for him he comes back the next day. He replaces the last part my wife and I go out for dinner we come back and guess what???? The air conditioning isn't working and the temperature in the house is 91. I call Goettl Cory does come out but has no tools or test equipment except my cheapy ohm meter and guess what now I need a COMPRESSOR. Can't fix it at 12AM so I guess sleeping in a 91 degree house is okay for my while Cory can drive home in his Mustang convertible to his air conditioned 72 degree apartment while my wife and I sweat. What does he care?

Morning I get to met Cory and his boss there has to be two of them to tell me I need a compressor kind of like car salesmen or is it good cop bad cop I can never get those straight. But this time I am way over being understanding this is looking more and more like a put up job. First it's the $139 fuse and by the way the whole printed circuit board on eBay was $97 dollars. Then we have the $1,850 fix up that didn't work or did it? Maybe that's what blew up the compressor huh what do you think? Now I have Mr Supervisor trying to convince me that I need to spend $4,800 for a new compressor. Why is it so expensive I ask? We have a large over head Mr Supervisor says especially when I tell him I found a complete compressor unit which includes the coils, the compressor, the fan and the housing for a mere $796 on the very same eBay. Hum you follow me here? We have not escalated this into what I call high finance. How many of you out there have been taken in by something like this? Too many I think. I have been told today by the Operations Manager that my $1,850 was going to be refunded immediately but guess what it hasn't been. But I have news for Mr Ken Goodrich and his little doggie this ain't over and when I feel that I am being taken advantage of and I know other people are being taken advantage of I do something about it. So if you made it this far you have been warned take your chances if you must but remember the word is NO! You can't take more money than it's worth. I got the job done my air works so Mr Goettl can go to hell for all I care,

Nikki S.

5/19/2021

We used this company back in 2017 for our rental property in Las Vegas and had an amazing experience. So, when our tenants called us to let us know that the AC wasn't working, we immediately called Goettl. What a nightmare. A tech showed up at 9am, diagnosed the problem, processed our credit card for the full amount to have the work done and then we didn't hear from him for the rest of the day. At 8 o'clock at night, my husband got a phone call from the tech who said that he can't fix the problem and it would cost us another $6,000 - $8,000 for a new compressor! For that amount of money, we could just get a new AC unit. We lost it. So, after a lot of back and forth with Goettl, we decided to go with another AC company. So glad we did. We received better service, better communication, the problem was fixed AND we paid less than half of what Goettl quoted us. I do have to say that the manager from Goettl handled things professionally and refunded our money, which was much appreciated.

Ada H.

07/07/2020 12:00:00 SA

Personally I am super angry and annoyed with this company. We have been on their annual maintenance program ever since we bought our new home. Yes, they do come every 6 month for $299+ to check our AC, but xxxxx

What pissed me off is our AC broke twice within the 22 days after our routine maintenance. 1 time was because their technician forgot to check the coolant. They did charge us for the 1st repair on top of the $299 annual checkup
2 days ago, our AC broke again, it stopped working altogether. This business DOES NOT messaged or called me back.
We had to call another AC company and apparently there has always been a leak at our unit. The repair could cost us 15lbs of coolant due to the leak. We are taking about $1500 dollars of repair + finding the leak + technician hours + parts.

My personal experience, this is the worst business I have experienced in Las Vegas

Ban L.

06/02/2023 12:00:00 SA

I signed up for their membership program with a monthly fee. After making the initial payment I wasn't scheduled for over a month. After waiting for weeks the day of my appointment came and I received a text that they were too busy to come out and needed to cancel my appointment. This was a clear indication to me that they had poor customer service so I called and canceled my membership and asked to be refunded my initial payment. It has been three weeks now with three phone calls asking to be refunded. After being told each time it would be taken care of, not only have I not been refunded but they withdrew the second monthly fee from my account. I've now paid them twice with absolutely zero service from them. I'm contacting my bank and blocking them from taking any more of my money since this company is pretty much stealing from me at this point.

Rose M.

8/13/2023

I've lived many places with different air conditioners and I have never had such a bad product. I was intimidated into purchasing the unit and have had nothing but problems. All I needed to know is if the door to the furnace was open because the digital display was not working. It cost $24K for the unit. I asked if they could take it out and return it because I got 2 estimates that range from 6K-8K for the same thing. People at my workplace told me that everyone knows NOT to use Goettl. I have had to get a 2nd job to pay for this unit. They do not care about customer satisfaction at all. They just want to gouge you the 1st time to get the money.

The unit is so loud that it wakes me up throughout the night. I have to sleep on the couch if I want to sleep. Additionally, my bedroom is now warmer than the other rooms. No one at Goettl can fix this, yet they won't exchange it or let me return it.

Stephanie M.

1/20/2019

The service representative. Who checked my furnace was exceptionally friendly and welcoming. I felt comfortable with him being in and around my home. He answered all my questions about my furnace and about potential duct cleaning services.

When the service team came to clean my ducts and vents, I wish they would have been more friendly and had taken the time to explain the process and answer any questions I had. As they were finishing, I asked if they would change my filters since they just cleaned everything, and they did. I was surprised they didn't offer to do this up front, however.

Matthew P.

1/30/2020

Our Plumber was:
*Clean cut, (no tattoos or piercings)
*Well groomed, (no smells or unpleasant odors like cigarettes)
*Professional,
*Courteous,
*Pleasant, and,
*Skilled in his craft.

In addition, he communicated clearly, without muttering, looked me in the eye while speaking, and used no curse words. All in all, he was an absolute gem. Customer for life.

Cody S.

7/31/2019

I got their $80 promo pricing rejuvenation, and all they did was check the pressure and hose out the coils. I have two units, so they did nothing for $160. The promo is supposed to include a plumbing walkthrough, but that never happened either. The techs that came we're great and friendly, but I wouldn't hire Goettl to do any work. They also quoted me $800 for a new condenser motor, which I bought for $95 and changed in 30 minutes after watching a YouTube video.

Randy B.

7/29/2020

A plumber came out to diagnose a lack of hot water issue I was having in a condo. The condo has an aquatherm heating unit which uses water from the water heater to heat the condo when it is cold. I only had hot water when the heater was on, otherwise barely warm at best.

Technician came out on time, diagnosed the issued as check valve that was not functioning and he replaced it. My hot water works great now. Was more expensive than I had hoped, but I also feel you get what you pay for and that the tech really did a nice job and when he was done, there was no mess at all.

Karon C.

07/04/2020 12:00:00 SA

We moved in from Orange County and our home is about two years old. Thought it would be best to purchase two Service Contracts: at $175.00 EACH (per year) for plumbing and A/C. First thing they did, (A/C check up) was to try and sell us a Hard Start Kit. Really? On a 2 year old house ... supposed to extend the life of the compressor??? Did not purchase. Also, it seems they spend more effort in setting up your check up appointments than anything else. We had an issue with our tankless water heater, giving us an error code. We rec'd a replacement part (since it was under warranty from Rinnai); the first guy that was sent out ... was clearly NEW and CLUELESS ... then another guy was sent out; hmmmm ... nope, he couldn't fix it either. The first guy had turned off the water, so shortly after they arrived they both LEFT!!! The second guy came back (he returned to get his tools in our garage) ... FINALLY a third guy showed up (an experienced plumber ... where was he before)? This was an Allllll daaayyyyy affair. Truly insane. They actually called here yesterday to see if we wanted to renew our Service contract .... ahhhh that would be a NO!!!!

Melia A.

07/07/2020 12:00:00 SA

It seemed like every time they came out that they would find something that needed to be repaired and that would cost me an arm and a leg. Heard from others that they had the same experience and got some second opinions. I'm not saying they were lying or trying to make me pay more than needed but when my second opinions told me there was nothing wrong it seemed a little suspicious. I would definitely recommend getting a second opinion if you feel there's a need for one.

Yvonne O.

8/25/2017

We bought our house 1 1/2 years ago, the house was built in 2000. Rob the technician came out to our house and did a complete rejuvenating for our air conditioner. He told us our ducks were 40% clogged and that we diffidently need our ducks cleaned and should have them sanitized as well, since I have asthma.
Rob was very professional and honest, he showed us pictures he took of the inside of the ducks with his iPad.
We are elderly and are very careful with who we let in our home. Goettl is a very reputable company and the employees have a lot of integrity.
I would highly recommend them, exspecialy the elderly, they will not screw you over, they are fair and reasonably priced.

Paul S.

11/17/2019

Rip off and the best was in the contact it says if I didn't use a service from them and I wasn't happy I would get my monthly $15 back that I paid for 2 Months. Well when the guy came which was quoted no service call charge and tried to Rip me off even after speaking to his boss I voided the contract with no service done and was told I wasn't getting my $30 back because the man came to the house. I told the lady there's no service call charge and read it to her and she agree and so I read the contract again to her over phone and all I got was double talk and I told the lady have the boss call me and tell again why I wasn't getting my money back do I have to say never recieved a call back. I didn't want to bother the CC company with a $30 claim I figured the way these people do business they needed the $30. Buyer beware. The lady on the Phone should not be working in that position and should be ashamed of herself.

Payasugo53 ..

3/21/2023

Called to have a kitchen sink drain snaked out for the $80 special. Goettl came out and ran a 30' snake line through my outside cleanout drain. It needed a 60' snake to do the hob correctly. Goettl said to finish with the 60, snake it was $550. Typical Bait and Switch so i asked them to leave . Got a new guy to finish the drain clearance for $200. Do NOT trust Goettl under any circumstances.

Romy P.

11/19/2018

Please stay away from them. There are so many other businesses that are honest and save you money. I heard their catchy commercials on the radio and thought I'd give them a try when our ac went out. That was the biggest mistake. The technician immediately recommended a new unit based only on the problem I told him, before he even looked at anything. He also gave me 3 options but there was no guarantee any of these options would fix it so it was a gamble. The only guaranteed option is to buy a brand new ac. So of the 3 options I of course chose the least expensive one which was still $350! Of course it didn't fix the problem. I was done and sent them away trying to cope with the idea that I would have to fork out $10,000-$15,000 for a brand new ac. I decided to get a 2nd opinion and these guys were amazing! The technician was able to give me a quick fix to turn on the ac temporarily until he got the new part. Then he came back and installed the new part. Cost of all of this was $0!!!! They were able to use my home warranty to cover the cost of parts and labor. Now why didn't Goettl do that?? If anyone's interested I used 5 star home services.

M. C.

5/30/2023

called for service today, intended to go with membership at $15 (14.99) month. then agreed to making upfront annual payment of $180...but the charging an additional $20 (19.99) for paying annual fee. when asked why, no logical answer. operator put me on hold and came back with the speal that I'm saving money by going annual but no explanation as to why the additional $20 fee. I can't trust company with hidden, unexplained fees.

Pamela B.

6/24/2018

all these reviews are completely accurate with my experience same story I'm paying 5000 that's five thousand dollars for a new unit , the tec said my condenser was bad...yes my unit is 16 years old.... they installed a new unit...However they said they would call in withen 48 hours for check up....no call, I ended up calling because unit making loud noises, tec came based on video I recorded, tec came said he thinks fan stoped workin based on video,said be back in morning,,,,NO SHOW, I called again they said I don't know what your talkin about ....said coming on Monday June 25...lets see what happends

Al E.

11/30/2019

Don't use them . I called them because of a leak in a pipe under the sink. Plumber spent exactly 45 minutes and changed one clamp and charged $283. That is $353/hr. He asked me to open the faucets till the air drains and then we turn them off and use them normally. 5 hrs later my neighbor calls me because the side outside water spout was running for 5 hrs. Apparently, their plumber turned it and didn't tell me. Very incompetent!

Vanessa H.

1/15/2020

Nice guys and free flashlight but they are outrageously expensive. Make sure you do your homework and get several quotes. These guys talk a good talk but when it comes down to numbers, they cannot do the walk.

Joe F.

10/20/2017

errol, was a professional, very pleasant and explained everything clearly.
my only complaint is the $269.00 price that includes the plumbing . i believe most people don't want the plumbing service, and would pay the old $120.00 for 2 times a year for the ac/ heating service. goettl will lose a lot of business with their current policy -(either buy the plumbing service or we don't want you as a customer)- ps, i'm grandfathered in as an old customer, i would not pay the higher price.

Lo P.

04/10/2018 12:00:00 SA

Well have to drop a one star again and here is why. Upon leaving my initial review about goettl doing a no call no show i get this message from them:

My Name Is Curt Coker. I Am The Operations Manager For Goettl Air Conditioning. If You Could Please Send Me Your Phone Number So I Can Call You At Your Convenience Tomorrow And See What I Can Do To Make This Right For You. Our Only Goal Is Your Satisfaction. I Have Already Reminded Everyone In The Call Center Of Our Operating Procedures And How To Handle Our Customer's Valuable Time. I Apologize For Our Failure And Would Appreciate You Giving Us Another Chance.

So i thought ok i can give a second chance. I was out of town and replied right when i got back (2 weeks). I stated thanks for getting back to me and here is my number. a week went by and nothing from coker. I sent another message stating i never heard from him, three days later, nothing. So basically a no call no show the first time, you offer to make things right and goettl blows me off again. All the bad reviews really do make sense now.

Chris M.

5/25/2016

We hired Goettl to come to our house to clean our ductwork. 2 gentleman showed up, thoroughly explained the process, and performed the work expeditiously and professionally. They further inspected the rest of our HVAC system and gave us a good timeline on when we should start to expect certain maintenance items to arise. I would highly recommend as their technicians are educated, professional, and not pushy salesmen.

Julie Beth H.

7/23/2022

Lanae just came and serviced my AC unit. she was very professional and super nice. thank you so much Lanwe!

Carol B.

6/20/2023

I received a notice from our water company, there was a leak and I was losing over a thousand gallons per day. First name that popped into my head was Goettl, from all the advertising on TV and radio.
The first technician came and inspected my property and declared it was a main line break and it would need replacing. As I had not seen him use any leak detection tools, how could he know this? Could he identify where exactly the leak was? His reply I am an expert at these things and this is the problem.
Next was the closer, contract was signed for $16,500 to replace 50 feet of main line, but take their maintenance program and other discounts, it came to $14,258. Interesting, in the contract it said 10% down which would be $1,425, but he rounded it up to $1,500 as noted on the contract 1st page, but on the bill Goettl took $2,000.
With a day and a half of trench digging done, the workers got to a main sprinkler valve and a geiser blew. This area has been addressed twice in our 20 years in this house. A plumber was called in and he needed to make a specialty part, which would arrive the next day.
The next day all arrived and by 3pm it was in place. Two workers announced that I needed to pay the balance as the job was done. NO..... my yard is torn up, the county inspector had not approved the job, the city water inspector needed to come and there was no insulation protecting the new valve unit. They left.
I sought legal advice and filed a complaint with the NV State Contracting Board. Let's see what happens......
Avoid this company and spread the word!!

Marissa G.

06/08/2020 12:00:00 SA

I am really disappointed in Goettl. Our air conditioner broke and we were having issues with the company assigned to us by our home warranty company. I took the initiative to call around and thought of Goettl because of their aggressive advertising.

I filled out their online form and was given an estimated price of $79. Immediately after completing the form, I get a call from one of their reps, who asks what the problem is, despite me filling out a very detailed history of our recent AC troubles. I walk her through it again and she insists that our AC is actually 10 years old, so a diagnostic house call is now $149. It's 94 degrees in my house so I agree to the doubled fee.

She then says since it's $149, I should just join their savings club for a yearly rate of $199 and my diagnostic house calls would be free. I politely declined and said we'd consider it after the first house call. I've never used Goettl and don't want to commit to a year of service from an unfamiliar company.

She then gets loud and starts in on how I have a home warranty and the warranty company will need proof that we do preventative maintenance. She throws in that they'll cover my plumbing and starts rattling off a list of plumbing services. I finally cut her off and told her to cancel because I was not going to argue with her. What a waste of time!

Rachel H.

12/19/2017

STAY AWAY!!!!! They do terrible service and then lie to you stating you need more work done. They came out Nov. 11 and told me I had a Freon leak and they could fix it for $10K!!!!! I contacted 2 other companies for estimates and both said there wasn't a leak! They said that this is what Goettl does SMDH. I called and demanded a refund which I've been waiting on since the check was cut on Dec. 29 Goettl is full of it and they can keep their whack flashlight and lies.

Laurie R.

05/03/2020 12:00:00 SA

When my unit went out last summer I called Goettl. They were the best on providing service and professionalism. They went beyond to please me.

Susan C.

08/06/2019 12:00:00 SA

Goettl was the 3rd plumber I called to get a leak repaired in my bathtub. The plumber was very professional and thorough. I didn't select to use them because the quote was higher than the others but I would definitely consider them in th

Ronald K.

7/25/2018

I wouldn't trust this company. They were running a special in the Spring, so I called and scheduled an appointment. The day before the appointment they called and said they were over-booked. They said I would have to re-book. I can only assume they chose to cancel my appointment, which I had booked almost a month prior, because I have a home warranty, If they had found something in need of repair, I would have to go with the company my warranty covers. Rather suspect I'd say. They only had one opportunity to earn my business and they blew it! They fain concern for their customers, but really only care about making money!!!

Gene D.

10/03/2022 12:00:00 SA

I had them serviced my A/C unit, the technician lied to my face about a bunch of problems it had and started throwing around how he could get it to limp along for first $950 then $2,300 but a new system would be best $12,000+. 1 thing he made sure to show me is that the water in my lines was 25.8degrees and frozen solid? Running water doesn't freeze so blatant lie. Called my warranty company had a different company come out A/C is fine still going strong!

Matthew H.

08/05/2019 12:00:00 SA

Family is visiting so of course myAC stopped working they came out same day. Two other competitors stated they was a 2 day wait.No way with this heat! Goettl and were able to do an install all in the same day. They are professional and Derek, Miles and their mentee were top notch. If your house is hot or your electric bill rising call Goettl thanks Iheart radio they were the name I remembered (but I spelled it wrong).

Cindy R.

3/17/2021

This company is a SCAM !! They completely took advantage of my single senior citizen mom.
They sold her on joining their club and so they came to check her water heater and a/c unit the next day. Even though her water heater and A/C unit probably did need to be replaced due to age they were both fully functioning and not an emergency to replace. Somehow they convinced her that it needed to be done THAT day. So in the afternoon around 4 pm they started the work . They made sure she didn't sleep on it , get another quote and most of all talk to anyone else like her family to say wait a minute Let's think about this before you pay 12k . Worst of all they messed up the work and water heater didn't pass inspection and they had to send out several guys to finally fix it. Her A/C unit is extremely loud and they didn't even put a filter in it .
I'm so angry and my mom is embarrassed but I will be pursuing this with the state and make sure they are held accountable for preying on senior citizens. I will definitely get the word out this company is not to be trusted.

Donella T.

10/05/2020 12:00:00 SA

Tried to tell me my water heater was leaking,needed replaced asap. Quoted me over $4000. Told them I would get 2ndopinion they quickly tried to tread water. Got a 2nd bid by a licensed plumber the next day, guess what NO LEAK.IT WAS STILL DRY. DID NOT NEED TO BE REPLACED AND THEY WERE LESS THAN HALF FOR A NEW ONE. SCAM

Katie M.

04/06/2018 12:00:00 SA

I recently purchased a new home. It did not pass inspection because the furnace was not working. The original homeowner called a company to come fix it. It then passed inspection and I purchased the home. 2 weeks later I called Goettl Air to come do a tune up on my unit since it is an older home and I wanted to make sure it would make it though the summer. The tech that came out was very friendly. He took a look at my furnace and said whatever company fixed it did a Mickey Mouse job and left it as a fire hazard. There was a large crack in it that was unrepairable and he told me I needed a whole new unit. Another tech from Goettl came out to give me pricing on a new unit. I picked the middle option and it was over $15,000. Mind you, my home is 1200 sq ft. As a brand new homeowner I found it necessary to get a second quote to make sure this price was in the ball park. The next day a different AC company inspected my unit. They agreed the furnace was poorly fixed and whoever did it knew it would not last. At this point I requested the invoice from my realtor to find out who did this extremely poor work. You can imagine my surprise when I found out it was Goettl AC that did the original repair. I was sold initially on their good ol boy advertising and we do it right, not cheap standards. CLEARLY that is not the case because whoever fixed this furnace should have told the original owner, like I was told, that it needed to be replaced. Instead, they decided to do shoddy work to just get it to turn on which would make it pass and now, as a brand new homeowner I am stuck with the costs of installing a brand new unit when it never should have passed in the first place. Of course, after learning this info I DID NOT go with Goettl to install a new unit. I went with a different company in town, that had a better warranty and also was HALF THE PRICE. I would not recommend using Goettl for any HVAC repairs/installs. This experience showed me that their advertising is false and they do poor work just to get by. And to top it all off, at the first visit they still charged me $80 for the tune up and no tune up happened. I was just informed I needed a new unit. Complete unprofessional bogus.

Kathi H.

4/28/2020

I was driving down Summerlin Pkwy that week and was behind one of these Goettl Plumbing and Air Conditioning trucks when suddenly a pair of blue rubber gloves went flying out of his window. We can't have professional businesses contaminating and littering our roads with their used rubber gloves. They can put them in a bag in their trucks and dispose of them later in the proper manner. Shame on Goettl Plumbing. The driver should be reprimanded.

A. N.

5/13/2021

Stay away! Like others reviews, I heard the radio ads for a discounted rejuvenation on my HVAC system and gave them a call. A very friendly tech came out and checked out my two units. Immediately I received the doom and gloom - your unit is old and is in such bad shape you should have replaced it already. Your other unit is on its last leg and needs replaced but can probably hang on for another year if you add these parts to it. I was told they couldn't charge my system as it is the older R22 refrigerant and since it is low and must have a leak, my only option is to replace my old unit. I was also told my units weren't large enough and I needed more capacity. I was given prices for replacement and for the repairs recommended. I was also conned into getting the guard dog protection as it drastically reduced the costs for repairs and install of a new unit. The guard dog protection also covered this visit so it seemed like the smart idea. However, I have since been billed $22.95 a month, even though it is supposed to be $14.95 a month. I agreed to the repairs on the one unit even though the prices seemed steep. I told the tech I would get some estimates on replacing my other unit from a few other companies. The tech didn't have all of the parts needed for the repair so he told me he would return the next morning. I researched average replacement costs for HVAC units and the prices looked to be 1/3 the cost from other companies. I got two different company techs who came out to check out my systems who both told me I didn't need to replace the units. One of my systems was slightly low on refrigerant and they said they could charge it. I also received install quotes from those two companies and a third. With all three other companies I could replace both of my units for less than replacing one at Goettl with their low tier unit! On top of that, the three companies confirmed my units were the correct size for my house. When the Goettl tech returned the next day, I asked him not to finish the job or install the parts he didn't have the day before. I was told I would get a refund for those parts I didn't get installed. It has been over two weeks and I still haven't gotten a refund. All calls to the company are placed on hold while I have to listen to their corny commercial. I'm still waiting for a return call. Meanwhile, I agreed to another company's work whose tech came and leak tested my system, found a very minor leak, fixed it, and charged the system - all for barely over the cost of Goettl coming out to look at the system. Goettl techs are nothing but salesmen - always looking for a way to upcharge you for something you may not even need. Also, when the other company techs came to my house I specifically avoided mentioning Goettl's name. I did tell them a another company had came out and what they had told me. After looking at my units every company knew that Goettl had come to my house originally. So even the other companies in town know what Goettl is all about... oh yea, the guard dog protection (which includes two visits a year) also costs more than scheduling multiple visits with any of the other three companies I dealt with. Again, stay away!

Rochelle W.

4/21/2019

Fast , clean and fair priced. Needed a new garbage disposal. I called the number on my old disposal but that company had gone out of business and the number was bought out. I got connected with Goettl. I explained the situation to the receptionist. She was very helpful and connected me with the plumbing side of the business.( The Sunny Plumber) Needless to say, by the next morning my new disposal was installed and running like a charm. Very happy with this company. I would call them again if I need any more work done.

Julie M.

8/31/2017

They were very courteous and arrived quickly when my old AC stopped working; however, they tried to charge me $10,000 - $11,000 for a new unit with a lower rating than the one I had put in by another company for $6,200. I am extremely unimpressed with the nearly $5,000 price difference.

May D.

06/11/2018 12:00:00 SA

I called Geottl Air Conditioning for the service of my a/c and explain what is the problem and they quoted me $200 for the service of replacing the capacitor, they send me this guy with the name of ROY, but when Roy came over he is charging me of $333 not only with that he has attitude and rude. I do not recommend this company for having this impolite employee with the name of ROY.

Nancy T.

6/14/2020

DO NOT GET SUCKERED INTO GETTING THE MEMBERSHIP!!!!

We are first time home-owners and have never had to deal with A/C or plumbing issues. About a month ago, one of our A/C units (we have 2) was making a screeching noise. It was still blowing out cool air inside, but the screeching noise was not a nice sound to listen to all day and I'm pretty sure our neighbors didn't like it either. We always hear the Goettl commercials on the radio, so we thought of them first. After calling them, the sales rep on the phone talked me into getting the membership which would be $22.95 a month and it would include all the things below(I took a screenshot of the email they sent me of all that's included in the membership). I usually hate getting a membership for anything, but she said just to have them come out and diagnose the issue would be $49 PER unit. We then asked about the rejuvenation we keep hearing about on the radio and she said it would be $129 PER unit. In the end, she sold me on the membership because for the whole year, it would only be around $275 that includes 2 rejuvenation's and some plumbing prevention repairs and 2 clear clogged drain visits, etc.

ANYWAY, Jeremy came out to check our screeching A/C unit a couple days later and told us we had to replace a part, which we figured that's what he'd say. We were just glad he didn't tell us we had to replace the whole unit which would've costed us like 10k. Even with the 10% discount we get from being a member, it ended up being $1000. We winced at the price.. but we paid it anyway because having a broken A/C in Vegas is brutal. We were pleased with jeremy's service, even though after the service he said we should replace another part, but it would be a couple more hundred bucks. We kindly declined.

Fast forward to a couple days ago, we had a clogged drain in our upstairs bathroom. It's not completely clogged.. just slow to drain. I was just going to get some draino or something and do it myself, but I thought, oh! We have a membership at Goettl and they said they'd unclog 2 drains for free! So I called them again and decided to just have them do the routine check up of the drains and water heater while they're here. I think his name was Frankie? came out and checked everything and AGAIN told us we had to replace some part in the water heater. We aren't familiar with these things and we're starting to feel like we're being taken advantage of. When we asked about the clogged drain, he quoted us $80 to unclog the drain.. even though it's supposed to be included. We kindly declined again. Then the NEXT DAY, our water heater started leaking! We called to have him come back and fix it and he asked us to send him a picture. (I've also included a picture of how much water has been leaking) After we sent him a picture, he quoted us another $200!!!!! And he said it wouldn't have a warranty unless we replace the whole water heater. So not only did he refuse to come fix it, it was working PERFECTLY fine before he came and look at it and now they're trying to have us pay for something he did to it???? We are also wasting so much water that we have to pay for because it's been leaking like that for 2 days!!!

We tried calling today(it's sunday) and the guy on the phone tried getting a manager on the phone but couldn't reach anyone so he said he left a voicemail and sent an email. So who's going to pay for all the water that's being wasted right now and why is it costing us hundreds of dollars to have them fix something that was working perfectly fine until they came to check it???

I have never written a review this long before, but we are just so frustrated and appalled. I am still waiting on a response back from them and to have someone come fix whatever they broke.

Do not get the membership because it seems like every time they come out to check something, they're going to tell you that you need to replace a part and try to charge you hundreds. I guess that's how they make their money. I'll be trying to cancel if they don't try to mend our issue. I'll update once I get a response from them.

Tom R.

7/26/2023

Avoid using Goettl if possible

Had an AC outage. Called Goettl - they quoted my 89.00 for the diagnostic call. Next thing I get a call from the tech that he corrected the problem - replaced the capacitor - and the bill was over $600.00. After an escalation they removed the diagnostic fee lowering the bill to $545.00

I did not approve them to complete this work nor did they provide me an itemized estimate prior to commencing the work.

They then sent me an invoice that had one line item on it - 1 unit at 545.00. Having purchased a capacitor for an AC unit in the past at about $20.00, means that I paid over $500.00 in labor - technician was onsite for less than one hour.

Very shady

Katrina G.

12/09/2017 12:00:00 SA

Great customer service, very personalable. Answers phone quickly, excellent service.
Arnold, our service men, was great, punctual and knowledgeable.
Awesome experience. Would recommend this company to anyone.

D C.

7/18/2023

I JUST Jointed the Goettl Program, it inexpensive and comes with some perks like discounted service and parts. I have had GREAT service from the Goettl Service technicians, VERY PROFESSIONAL.
My issue it being charged $500 dollars for a $25.00 dollar capacitor (I suppose it includes labor but it plug and play connection) to get my A/C cooling again and right at $3000 to change out a hot water heater ????
Beginning to think I should of just stuck with the small guys.
What do you think Michael ?

W K.

12/10/2020 12:00:00 SA

Very very expensive when I asked them to come over for an estimate. Total of $1700 for an angle stop because of a leaking toilet and a new 1pressure reducing valve. I called a different company and it was $600.

Vicky S.

9/16/2017

I paid over $200 for the rejuvinated service. Suppose to lower ele bills and make units last longer. I have since found out I way over paid and my units are not in the condition he said. Sure wish I had gone elsewhere and saved allot of money.

John D.

08/09/2017 12:00:00 SA

Horrible. A/C maintenance is a SCAM. A JOKE. The tech checked a couple of readings for amps, volts, etc. He shared the numbers with me and the pressure to pay an outrageous amount for a capacitor began, and he simply wouldn't take no for an answer until I was forceful and borderline rude. So again, he checked a couple of numbers, and then sprayed a soapy mixture onto the outside of the A/C. AND he was done. I expected him to at least take a look at the other end of the HVAC unit to check for visible leaks, proper water drainage into the pan, temperature of cool air coming out of the vent, etc. I was expecting too much. Finally, what they say on their radio advertisements DOESNT MATCH the actual experience at all. It's a SCAM. A JOKE.

Sly W.

7/16/2019

HIGHLY, HIGHLY, HIGHLY RECOMMEND. Yinnak (hope correct spelling) was very patient & took his time explaining in detail everything about my system with pics & videos of my entire system to prove it. Very professional, knowledgeable, courteous & friendly. I know it sounds like i was hired to write this but i rarely write reviews-just impressed. He wasn't over zealous/pushy & didn't RECOMMEND i replace my 7yr old unit like other companies did. Will definitely be calling them for all my services.

George R.

8/19/2023

I hired Goettl to replace my furnace and air conditioner a year ago. Today I was informed that Goettl had damaged my roof, and they knew it but did hid it from me. I had a new exhaust pipe put in for the new air conditioner however the tiles were not cut to encase the new pipe. They left a HOLE in my roof. Exposing my roof to THOUSANDS of dollars in damage due to the elements. They did not remove the old exhaust pipe or seal it so that now could cause even more damage to my roof and my upstairs ceiling. Finding this out a year later makes me wonder how much damage has been done to my roof and my ceiling and the cost to repair the DAMAGE Goettl had done. Shoddy, unprofessional work and good luck trying to get someone to fix their failures. They do not return calls and have not sent anyone to fix this. it's been over a year and I am about to lawyer up! I've filed a complaint with teh State Contractors Board. These guys are about to get sued!

Monir D.

7/27/2021

I had a goettl come to my house about 2 to 3 weeks ago to repair an air conditioning unit which wasn't working which they did fix but In order too repair it they had to cut a hole in my ceiling in my bed room which they said they would fix as well. I have been calling the company for weeks now and I haven't got any news back for the repair. I have never had a problem with any company like this before. I would not recommend goettl air conditioning at all.

Rey G.

5/22/2023

I would highly recommend not using this company unless you want to be disappointed! I had 2 separate appointments with 4 hour windows and they didn't show up to either one or place a courtesy call in that they can't make it. Bad customer service and didn't care to fix the issue.

Jennifer K.

03/08/2020 12:00:00 SA

Wow. Honestly I can not recommend this company at all. They overcharge for all of their services. I started calling them out because the company who originally installed my AC unit went out of business. Which I didn't realize until calling their old number and if forwarded me to Goettl. Yesterday I had them out for a leaking toilet. They quoted me $618 to literally only change out the guts in my toilet and put a new shut off valve. I can get a brand new toilet and shut off valve installed through Lowe's for less then half that amount. Goettl is really our here trying to rip off all their customers. Listen to the reviews and go with another company of your ever in need!

Colton C.

04/07/2021 12:00:00 SA

Terrible communication I decided to go elsewhere. I chose Elite because they better met my needs and Nate came out the day I called walked me through everything and was very polite.

Kristi V.

7/24/2018

I am typically not one to write bad reviews but I feel like people need to hear about our experience. My husband and I had been having issues with our AC not properly cooling the upstairs in our house. We called Goettl to come take a look at things and give us an assessment. After some time on the roof, the gentleman explained the units seemed fine and he would need to send someone else out to look in the attic. A few days later a new guy showed up to inspect the duct work in the attic. He proceeded to pull out his iPad showing us photos of the duct work, photos with his hand in a hole, and telling us all of the upstairs duct work would need replaced. It seemed like it was in horrible shape based on the photos!!! We don't know anything about duct work or HVAC system so we quietly listened and believed him. Then he got to the price... $8,500 is what it would cost to replace our duct work. Mind you, our house is not that big either. Speechless and completely distraught we let him out and told him we would have to discuss finances. Almost in tears I looked at my husband and said we can't afford this! Weeks went by and we decided to purchase in room AC units for a temporary fix until I got a referral for a different AC company. The owner of this company came out first thing this morning, I explained to him our duct work needed to be replaced and I was looking for an AFFORDABLE quote. After some time on the roof and some time in the attic it was time for his assessment. First off he let me know our duct work is FINE, he showed me photos of OUR actual duct work, that looked quite different than the photos the Goettl employee showed me. He then informed me, we could use a bit more insulation in the attic, which he recommended we do ourselves to save money, as well as install an attic fan to push some of the hot air out. His suggestions will cost us about $600 NOT $8,500. After some back and forth he also shared with me some other horror stories that sounded extremely familiar, from the Goettl scam artists. It is such a shame that businesses take advantage of desperate families who don't know any better. I am thankful I got a second opinion from a trusted referral . Do your research, know the questions to ask, and don't do business with Goettl. The flashlight isn't worth it.

Natasha A.

05/08/2017 12:00:00 SA

I initially got the member deal to schedule a system rejuvenation. It was a great deal that allowed me to have peace of mind in knowing that we would have someone check our system for the summer, and our heating in the winter. My a/c went out two days after, just my luck. They sent Lex out who was very helpful. He walked us through the steps he took to figure out what was wrong. He gave us our options and continued the rest of the inspection. I'm so glad we chose this company because they have knowledgeable employees who really care about their customers. Lex was professional, courteous, and efficient. He even gave my son the free glasses they have as a promo. With our busy schedule we really appreciated that he was on time and never tried to be dishonest about the parts we needed. It's an added plus that our membership made sure the parts we purchased were on warranty. This was one of the best decisions we've made, I will highly recommend him and this company to anyone. Whether you're looking for maintenance or damage control, this company offers affordable prices for services and parts. My only regret is not scheduling sooner.

Clifford R.

12/11/2021 12:00:00 SA

All of the problems with this have been resolved. Goettl has done what they said they would do and damage is fixed that the leaking AC caused and the AC unit was completely re-installed by Goettl to make sure everything was done the right way.

Cara W.

1/18/2022

Agree with previous post saying these people are thieves. Tried to quote $7k-20k for a new water heater. Didn't sit right with me. Called another plumber and got a new water heater for around $2k. Take your business elsewhere. I wouldn't trust this company.

Duffy M.

9/24/2019

Was hoping to leave a good review for this company, but sadly their first impression dictated otherwise. My husband made contact with them regarding a water filtration system consultation. His contact seemed promising and positive and an appointment was set up to have a representative come to our home to discuss it. We were told the rep would be here between 8:30-11:30 am, so we coordinated other plans around it. Two hours into our wait for their arrival, we received a call indicating the rep was stuck in a meeting and perhaps they could come in the afternoon. Our time is important too. It's not as if we have nothing to do and we can coordinate around YOUR schedule. If you make a commitment and a potential client makes plans around that commitment, stick to it. Needless to say, we won't be rescheduling. We've already contacted someone else for this service.

Fred F.

1/20/2020

Ronald Bautista IS The Best in the West! The combination of his customer service approach and his technical knowledge is very rare.
You talk about a Gentleman and a Scholar, this is the man. His Title is
HVAC Service Technician. You WILL be glad when he shows up at your door, if you are lucky to have him.
Goettl sends out Service Techs that are on salary. Good for the consumer. Not on commission. Not a salesmen. Technicians!

Kevin B.

06/08/2020 12:00:00 SA

Garbage customer service. Waisted 4 hours and they don't come. There hold music is them saying how important customers are. There manager Stu hangs up on during a conversation. Would never recommend them ever. Horrible

Pauline D.

5/22/2021

A very dishonest company from top to bottom.
After one of our service which cost us $800 because we need a part, our ac unit started to leak we called back for another tech to come out and tell us we need another $1550 to fix the problem. Now I called and asked if they could explain why the first tech hadn't discovered this major part malfunction on his service, I was told he need a special key to find said part. We had them out again because we had paid for a year of service. On the next service we were told we had rust in one of our ac unit trays and it was very dangerous to our health to be breathing that all in and it would cost $1000 to change. My husband said thank you we will have someone look at it to the tech surprise. This tray is actually plastic and had no rust.
I would never recommend this company or use them again.

Lois H.

2/16/2017

Two days after Christmas, my furnace stopped working. I called Goettl, who had been recommended by a friend. A tech (I forget his name) came later in the day and checked it out. He suggested his boss should look at it, so he called Stephen. Stephen suggested I get a new furnace since mine was 18 years old. The tech then put in a couple parts to give me heat until the following day. Chris and Eric came the next day and installed a new furnace and air conditioner. Eric came back a couple days later to add something that would give me a straight line of heat/air to a far away bedroom. I got a call from Melissa who scheduled Kevin to come out and repair the opening in the ceiling which was used to get everything into the attic. I give everyone who came to my house an A+. Each of them was extremely friendly and answered any questions that I had. I was given a time frame for each visit. They never came within that time frame and were always late. The most responsible person I dealt with on the phone was Melissa; she gave me a time frame and Kevin was there on time. Since everything has been installed, each time I've called the office, I get a different person on the phone and can never get a straight answer to anything I've requested. I called today, explaining what I needed for my taxes and was emailed the wrong papers. I called back and a different person answered and told me he had to speak to his trainer and would call me back. He never called back. If you don't mind calling and speaking to a different person each time, and getting the runaround after your services are completed, then this is a good company with good people doing the actual work.

Dana D.

6/13/2018

I waited all day for my appointment and no one ever showed up. So I called to find out why no one came or called. Supposedly they were calling another phone number but not even close to the number I gave them. Very bad experience!!'

Donald P.

4/28/2018

I called regarding their highly publicized (radio) $79 AC unit Rejuvenation. They immediately tried to upsell me to the better 20 point inspection service at $289!
I inquired about the differences in service, but told them no thanks on the upsell. Then we discussed booking an appointment, they gave me the old 4 hr window thing.
I said I'd look someplace else for a company that will give me a definitive appointment time.

Delmar N.

12/12/2017 12:00:00 SA

He checked my 4 year old system, after neighbors said they had ducts falling apart in there attic... furnace works, is clean, showed me I had minimal dust in ducts, but could use a cleaning when AC work is done next time.

Tamela P.

4/28/2018

Extremely frustrated. First of all, it took 3 weeks to get on the schedule. Then guess what?? We get to the day of the rejuvenation and boom they reschedule us. Apparently, there was something that was going to make them more money than our rejuv. At this point, I am disappointed but agree to reschedule. On the second time, our appointment was scheduled, I called them as I had not heard from them. They were supposed to be there between 2 and 6. OH and they weren't going to make it AGAIN! This time I'm beyond pissed. The girl was pleasant enough but if you're on their schedule and your job isn't worth more than a rejuvenation better pay for their membership or buying a new unit, anything else isn't worth it to them. Will contact somebody who does want my business. Thanks for nothing Goettl. You are nothing like your ads say you are. 10 Thumbs down!!!

M F.

08/07/2018 12:00:00 SA

I have used Goettl for several years and the technicians are always knowledgeable, courteous and professional - so I thought. I recently had issues with one of my air conditioning units and the compressor. First, they installed a hard start for $1,000 and then recommended I replace the compressor for $4,000 or the entire system for $10,000. The technician expertly guided me to the $10,000 option because the compressor is only under warranty for one year and scared me into thinking I would spend $4,000 and then in a year have to spend the $10,000 anyways. They did offer to credit the $1,000 from the hard start towards both options - what a deal! I agreed to the $10,000 option. Before they came, I reached out to a friend who has a property management company and she recommended someone they use to service 100's of their properties to get a second opinion. The second opinion was that the compressor would last a long time with the hard start so why bother replacing it and even if it did need replacing, why in the world would you replace the entire system when a new compressor would last years? On top of that the quote for the new system even if I did decide that was $5,000-$6,000 instead of $10,000 and the compressor would have been $2,000 vs. $4,000!

Under the guise of prevention and leveraging fear and lack of knowledge of their customers, Goettl is charging 100%+ premiums on their services and products over other equally professional companies. Upon cancelling the work order (now I've spent $0 vs. $10,000 and my air conditioning unit is still going strong!!!), Goettl's Quality assurance department called to learn why I cancelled. upon explaining, I was told that they are more expensive because they have better people and upper management sets the prices and they have no control. I explained that I could understand why there would be some premium for better service or people, 100% premium was crazy and more in the rip off zone.

Goettl is apparently happy to lose my business as I am sure there are plenty of other suckers like me out there who don't take the time to get a second quote.

Michael S.

09/06/2020 12:00:00 SA

Three years ago I spent $12k for a new AC unit. Promised energy cost savings. It's never happened. Every six months a new tech visits for maintenance, every time they say the duct work is old and needs replacing and it's wearing down the unit. Why did they sell me and install a new unit if the ductwork couldn't handle it? I'd have gladly paid to redo the duct work then. One last thing, the new unit has a special lock on it that prevents other companies from servicing it. This company got me good.

David W.

7/25/2018

Beware of this company I had them come out to do a rejuvenation of my AC system. Tech was very nice Spent only a couple of min looking at the air handler inside my unit. Spent about an hour on the outside component. When he was done he stated the the unit was drawing a high voltage and had a leak in the unit. He recommended replacing the unit. I asked for a quote he advised a supervisor would need to come out and provide that. Supervisor came out a few hours later and provided a quote of almost 12K. At that time I noticed my unit was no longer working AC was not cooling the condo. Unit was working fine prior to their service. Company blamed leak they detected for the AC no longer working. Do to the cost I decide to see what it would cost to find the leak. The quote for that was $800 I found this to be a ridiculous price. Since I had a home warranty that was still in effect from the purchased of my condo I decided to have them send out a tech to repair the unit. The company that the home warranty sent out found that the outside unit had been disconnected this was why my AC was not cooling the house. I asked the tech to check out the unit since Goettl stated there was a leak. Tech did not find any of the problems stated by Goettl (no leak or high voltage). Home warranty AC company also stated 12K was extremely high quote to replace the ac/heating unit.

Don K.

08/06/2018 12:00:00 SA

With the barrage of radio ads I've heard in my area I figured I'd give these guys a chance. From first contact they were able to come out relatively quickly. The technician seemed knowledgeable and all was going well after his visit to the attic. Once he inspected the outside components the story got worse. He said I needed new fans immediately as they were impending failure. I was skeptical about paying double the market rate for the work but the urgency in in argument had me go ahead and do it. These parts were later confirmed by an independent technician to not needing replacing in the first place. One of the fans he installed was making noise and vibrating and he promised me he would be back the next day to fix it. A week later I hadn't heard from him, so I called the central number. They advised me that I had an appointment that day that no one told me about. I rescheduled it for a couple of days later when it was convenient for me. An hour into the scheduled window I received a call telling me he was running late but would be there within the allotted time. At window end plus one hour I called the office and was told he'd be another hour. I conveyed that I was losing money by not being at work while I dealt with their broken promises and received an emotionless apology. When he finally showed he apologized for the delay but had no good reasoning for the two broken promises. In the end you know what his big gesture was for all the trouble I was put through? There would be no charge for the second visit! Your darn right they'll be no charge for the second visit. It was to fix their mistakes!
This was my first experience with Goettl, and any A/C company for that matter. They seem new to this market and are ill-equipped to deal with the demands of the second largest air conditioning market in the country. Would not use again, would not recommend at all.

Jan F.

7/30/2020

July 20th I had an 8-12 PM appt. for a plumbing checkup...4:10 PM the technician called 2 say he was running behind, apologized & rescheduled for July 30th saying I'd be the first appt. of the day 2 compensate for my displeasure...I have been waiting since 7 AM as he said he may even be a little early...12:10 PM I called 2 say how unhappy I was that I stayed home from work 2 wait 4 the clown who was supposed 2 arrive @ 8 AM...20 minutes ago I got a call saying I was next on his list. He was supposed 2 be here @ 8 AM & now he'll be arriving over FIVE HOURS later...I regret, totally, buying their damn one-year service contract as they do not honor their agreement. All they want is for you to buy their $25K A/C unit which is guaranteed for life. I said whose life? Mine or Goettl's? I am sorry I ever let them in my house. Poor customer service & when I called them on the # listed on caller ID, it was the mailbox was full & hung up...Great customer service...NOT......

Billy B.

05/05/2020 12:00:00 SA

This place is a SCAM OVERPRICED AND HORRIBLE CUSTOMER SERVICE. For starters I had a tech out on my 4 yr old unit for routine check the only thing he could find wrong was a capacitorthat was showing 10 on the volt reader and should be 15. He suggested I replace it so I did the routine check was supposed to $49 my bill at the end of the day was $208 and that was because he sold me on the membership and I am military so with those discounts it was $208. After he left he decided to call me and try to sell me a knew unit saying my unit was undersized which is complete BS. He also finally sent my receipt and it had the nomenclature of the part on it so I googled it and said I could find it as ACE hardware for $7.99 plus it only took him 5 min to change it out. So if you want to get F'ed with no lube like I did go ahead and call them. Also I am currently trying to cancel this membership and can't get a manager to talk to me for 2 days now I am sure they are trying to wait out the 72 hours I have to cancel so they can stick it in one last time. F THIS PLACE PLEASE SAVR YOURSELF FROM THESE PEOPLE.

Valerie W.

12/11/2016 12:00:00 SA

We had at least 3 different companies come out to fix our heat. None of them could figure out the problem or could find the source of the issue. Goettl came out knowing just what needed to happen. They actually poked around and took apart the air handler to figure it out. I am so appreciative of their willingness to deal with our complicated and out of date system. The only reason I'm giving them four out of five stars is that they didn't have the part they needed when they were supposed to come out for the follow up. We had to rearrange our schedules twice to allow for this mistake. But I understand how things like that can happen. I will be contacting them with any future services.

Gloria W.

7/27/2020

Contacted goettl because of fear advertising on television. The problem was the tub wasn't draining. Technician came out and stated there was no access to the mainline. I showed him the access and he said that's not it. He's quoted me $4,500 because they would need to dig to get to the main line. So I shopped other companies the access was exactly where I showed the ghetto technician and it cost me $120 to get it done. They will scam you! Be careful using goettl

Erik I.

10/15/2018

Don't even consider this company. A scam with scare tactics.
I subscribe to their maintenance for my ac and heater $169 / year.
They came to service and telling me that I have a hole in my heat exchanger and condemn my heater and told me that it would cost $3000 just for labor and shut down the gas into the heater for my safety.
I did a 2nd opinion and did an hour long test which GOETTL never done, found no indication of leaks and test every outlet in the house with carbon monoxide meter and tested the meter to make sure that it is working and found no carbon monoxide and flame on the heater is constantly displaying blue color and would change color if there is a leak in the heat exchanger.
Please don't waste your time and hard earn money with this company.

Megan S.

10/03/2019 12:00:00 SA

Curtis cocker did a great job explaining everything and walking me through what was wrong with my air and what it is going to take to fix it. Thank you Curtis

Vince P.

7/15/2023

Excellent customer A/C and plumbing service. Jose Vera (plumbing) & Chad (ACU) of Goettl did a very good job on my maintenance service. They are very professional (technical know how) on their field of expertise. Punctuality on the time frame as scheduled. Thank you guys for a job well done

Meghan J.

4/23/2022

I wish I could leave negative stars!

The tech, Lanae, came to my new construction home, to clean the coils and prepare my system for the summer months, routine preventative maintenance.

She opened the ac, and went into the crawl space to check serviceability and clean the clean the coils.

After she was done with her initial inspection, she called her supervisor on speaker phone to walk me with the issues with my system.

She told me my attic was not insulated correctly (well below the state guidelines), and my system was not rated for my space (3.5 ton unit for 1363 living space).

To repair these issues, well over 5k.
1) my home was completed in November 2020
2) I paid to upgrade all of the installation
3) the city comes out to inspect every step of the construction process. If my builder failed to meet the county requirements, my home would not have passed inspection
4) engineers rate the ac systems and the square footage each unit can support. I doubt this girl with a trade (respectable trade) did the calculations to say which system can support square footage. Based on her sales approach, I would assume the employees receive a commission, or bonus on each additional service sold.

After our conversation of the issues with my system, I had an uneasy feeling about everything. I told her I would reach out for a second opinion.

She put my system back together, and then went on her way. Something told me to go outside and check the unit. She failed to put the fuse back in. While I could have done this quick repair, I pad for the SERVICE, so I called her back.

She was on a different job, so one of her coworkers came to my home to replace the fuse. Something in my core told me she did more damage, but the coworker refused to open my machine up to validate correct reassembly.

I called Active Plumbing and Air out. The staff was amazing and went over my system, top to bottom! Everything Goettl told me was a bald face LIE!!!! My unit was putting out the correct measurements for the space, and my insulation was above standard! She also failed to reassemble the unit correctly, and every screw and bolt was on the ground within the unit. I am sure she was trying to sabotage the unit!!!

Never again will I trust Goettl! They are monsters that prey on consumers! If you need a reliable ac or plumbing tech, do yourself a favor and call ANYONE other than the crooks at Goettl!

Update: 2022 April 27
No one from the janky company reached out, after Michael G. Took the time to pretend that someone would. It just goes to show, that Goettl will put on a kind face, but honesty isn't their policy!
I will continue to update as the story unfolds, but in the meantime, please spare yourself the upsell!

Autumn W.

8/26/2018

We were succumbed to the commercials and catchy tunes. They are bull crap. We have spent over $25k to this company in the last year. Bought two top of the line AC systems, and we also had the fix a huge pipe in our front yard. All the work they have done has never not had issues. One of the AC they installed busted within a week and had to be replaced. The main line out of the house they fixed- the guy busted the main water line- which he replaced and never documented. Something happened right after because our water bill went to over $300 in a month right after! They came out and said it was our irrigation- which it was but only because the rocks from the water line they replaced kept getting stuck and the water would run non stop. Kept happening, too and originated from the mess up their pro did. My husband, out of ease, called them again a couple weeks ago because my son flushed a pen down the toilet. We wanted them to also check a small leak in our kitchen sink. This was all something we could've fixed on our own, but my husband didn't have time. The plumber comes out and says it's over $500 to fix those two small things- that would likely take less than 30min. I said no to the sink- we could replace that with a new sink for 1/3 or the cost. So they charge us $170 for the toilet- which took the guy less than 10minutes to fix!!!! I was so pissed and called the operator. The guy I spoke with said they were sending a message to the manager- they never called us to rectify this. The commercials are full of crap! They are no better- in fact WORSE because they charge outrageous prices. We will NEVER be using them again, in fact I regret using them as much as we did!!! I would give 0/5 if I could!

Amy M.

05/07/2018 12:00:00 SA

I have been trying to get someone out to my place for a rejuvenation for a month. Twice they have been a no-call, no-show (today was the second time). Once they had to reschedule due to rain, which is understandable so I don't fault them for that.

Mike S.

4/25/2019

Omg!!! Stay far away!!! They quoted me $4k more for the same exact tonnage and manufacturer. I guess somebody has to pay for all that advertising. Me? Uh... no thx!!

They dont even make goettl units anymore the tech said haha. So why would i use them as a preference when its so expensive for the same thing.?

My recommendation is to stay far away from their ac and plumbing. Get a 2nd quote

Linda F.

10/21/2021

Repeat..my first review was deleted by yelp.

I have the maintenance plan with Goettl..I had an appt, the company cancelled the morning of that appt.
In the cancellation email, I was told to reschedule..
it took more than an hour to get through to the office..
listening to the taped message while on hold is painful..the worst recording ever

Charles L.

3/15/2020

My HVAC unit stopped working and I called Goettl. 2 years ago I replaced my other unit for $4,500 but could not remember the company. I
Paid Goettl $300 in advance for the annual service for 2 units and it included accessing what was wrong. They said I needed to pay $300 for a transformer and $970 for a Control panel just to see if the unit was repairable. I asked how much to replace and they said $10,000-$20,000.
I said, please leave. Another company repaired my HVAC for $218 and I had heat hours later. They asked me to rate my experience on 1-10 scale and I was wondering where the zero was!

Patrick O.

1/14/2022

I've used AC and Plumbing. My AC experience was excellent. The technician who came took good care of me, actually saving me some money with the fix he came up with. I was impressed. So when I needed two tub drains replaced and a tub spout caulked I figured I would try the plumbing division. I DEFINITELY won't be doing that again. The day of our appointment I was at work and unreachable via cellphone. So my wife was charge $800+ for 45mins of work. I looked up the parts online afterwards. IF I were to buy top of the line drains and a tube of caulk I was looking at $60-70 MAX! So basic math. $800-70=$730. So 45 minutes of man hours = $730? So I basically paid roughly $900 per hour. I have no problem paying for a service but that was ridiculous and no doubt this guy took advantage of the fact that my wife just didn't know any better. Plenty of plumbers out there.

Paul G.

07/03/2022 12:00:00 SA

I recently made an appointment with Goettl to inspect my plumbing. The technician, David W called to confirm my appointment, showed up at the time he said he would and completed the job with professionalism. It is not often that a company or employee like David stand out for their skills and actually does the job that is promised. Thank you David and Goettl!

James B.

6/18/2019

Really quite bad service - and zero integrity in the air conditioning division. The plumbing division was great (and we had to spend 2,000 dollars through them!)

We have two air conditioning units in our home, each controls a different section of the house. First, we had a tech come out to do a rejuvenation on both of them. Performed it first on the main unit and that works fine (it was working fine previously also). The second unit the technician said would likely need replacement, however it 'Should' work fine when turned on - just that it may cause a significantly higher power bill - this was fine, and we opted for the higher power bill option because we do not use that side of the house often.

Fast forward to this week (initial inspection was 3 weeks ago) and we have to call them back because it's not working at all. I am not at the house right now, but my 9 month pregnant wife is. The technician makes no mention of what the previous tech stated, and quoted the job at $1,300 to Search for the leak. My wife felt like she was being had, so she referred it the tech to call our our landlord. When he contacted the landlord, he quoted 1,100 for a full AC replacement - nothing was changed between these two calls except the person he was talking to. Sadie would he disappointed.

Victoria F.

04/05/2020 12:00:00 SA

We had a tech Carlos come over today to fix a few things and he was awesome, super friendly with our 3 dogs, he was quick but it didn't feel rushed. He was very knowledgeable and answered all my husbands questions in detail and fixed what we requested.

Zachery B.

11/29/2020

They came back and fixed up the holes and the missing paint. Everything looks better now, but it was still annoying to have to make a review to get everything proper.

Mark P.

3/23/2022

Goettl did not install our $45K HVAC units properly, causing units to leak. They also did not properly seal the exhaust vent they put in through our roof, causing extensive water damage throughout our home, as well as mold we have been breathing in for 2 years. There were many other mistakes made, including duct cleaning that we paid almost $2k for which was never completed. They also did not properly remove previous piping properly from prior unit, instead bending the pipe up and hiding. We gave been told Goettl will make it right, but their boss Jason won't even give me a courtesy phone call despite numerous requests and an email (no response). Requested a call from Ken Goodrich but so far no response. Buyers beware!! This company rips people off and doesn't care about their customers...actions speak louder than words. Plenty more issues I did not note here, but we will be having to take more time off of work to address these continuous issues and having incompetent 3rd party companies they contract in our home. Had an estimator out on Friday, who never completed his report prior to the following Wednesday when work was to start. Complete unprofessionalism and fraud is encountered at every turn. Be hypervigilant and would recommend hiring a 3rd party to inspect their work if you have their equipment installed.

Jim B.

7/29/2016

Goettl Air Conditioning ripped me off.
They gouged me big time by charging me twice as much as it should cost.
Internet search for Las Vegas, Nevada revealed that the average cost to do what Goettl did was half of what they charged me.
They took advantage of me because the air conditioning went out in the summer and we were desperate to get it fixed because of the excessive heat. Senior citizens don't take the heat very well.
When your AC goes out, don't turn your summer sweat into tears, use another air condition company. Don't use Geottl.

Ray H.

08/12/2019 12:00:00 SA

Rip Off, they overcharge. The estimate they gave me was around 1800$ for a clogged sink, so i cancelled it and they still charged me 49 just to check it. I unclogged the sink myself and only spent 75$

DreamDivination F.

9/19/2020

He arrived at 4pm when they told me 9am to 2pm. He charged me $100 and was not able to clear my sewer line from the clean out with the snake. Plumber then told me I needed a hydro jet that they can do for $2,100 !!!! So far I got two quotes for hydro jet for $250 & $300 from other reputable plumbers. Go somewhere else for a fair price and knowledgeable plumbers who can get the work done.

Tanjeneva T.

6/16/2020

Reached out to Goettl this morning to see if a plumbing technician was available immediately (not an emergency) to come out and tackle a few issues in a recently purchased home. I had a technician at my home before the end of the day, Christopher. His customer service is the reason for this review. He was very polite, knowledgeable, & worked swiftly. We greatly appreciate him and the service he provided on behalf of Goettl. We don't look forward to seeing y'all soon, but most definitely will for any of our future needs. Thank you!

Jimmy P.

3/14/2020

Do not use this company. The name has been around but the company was taken over and corporatized. They over charge which is probably why they have fancy van logos and plenty of radio commercials. High pressure and they'll lock you into a year long agreement that you can't cancel. I'd recommend Vegas Strong air conditioning.

Chris M.

7/25/2023

Have had plumbing checks and A/C repair, and cannot speak highly enough about Goettl. I'm an engineering nerd, and I ask a LOT of questions, somewhat for general curiosity, but also to know what is really happening.

Not only do they explain a particular problem, they break down what they recommend, what could wait, and what definitely is fine. Gives you the option to fix everything all at once or try to patch and push the expense to the next year (sometimes that matters to me).

Everyone I've met at Goettl has been more than happy to answer everything I throw at them, they're all super friendly, and all work very hard, as they say doing things the right way. I'm sold, probably for life.

They also bring a little thing for my kids usually, which is a nice touch=)

Mayra S.

8/24/2018

Called out a few AC companies and they were all great. Clean, on time, and all said the same thing. The prices all stayed around the same as well. Goettl was a little more by a few hundred, but here's why I went with them.
They came out a few different times. First few times their wasn't anything that the rep could do for us because they did not specialize in Duct work but rescheduled me with one of the guys that did. He came out and took pictures, explained the situation to my husband, answered questions and gave us his honest opinion. We liked that about him. He didn't BS us. Told us out right that it was our home and he was going to do whatever we asked him when it came down to making the decision of repair or replace.
In the end it didn't make sense to repair, based on the pictures he showed us and what he explained would end up happening over time.
While it was more I feel we went with the right company and now the house is cooler and the unit isn't being over worked.

I wish I remembered the reps name...I think it was Chris but I cant be sure. Hats of to him though.Excellent service achieved.

Stamp of approval for all MILITARY.

Jackie C.

02/01/2020 12:00:00 SA

WORST CUSTOMER SERVICE EVER!!! Our water treatment system is brand new and we've had nothing but problems from the very beginning! We got the reverse osmosis system for the entire house and our tank leaks water all over the garage!! Our water bill has been sky high since we got this thing. It's supposedly the Cadillac of all water treatment systems HA!! What a joke. Then when you call to have a repair guy come out to fix it (there's only one guy in the entire company that can come fix it) they never show up! We are on week 6 now and have heard a new excuse each week why the guy can't make it during the time we were scheduled for. They schedule an appointment and never show up and don't even bother calling you to let you know the guy isn't coming. I'm at the point where I'm done with the BS. I want my money back and I want this tank out of my garage!! I make sure to tell everyone I know to stay away from goettl. This is my first experience with them and certainly the last! I regret ever doing business with them. Reporting them to the better business bureau.

Elizabeth C.

10/31/2021

Update: photos of tankless water heater corroded valves (photo #1) and new valves installed (photo #2)

Jon B.

3/19/2020

I noticed my hot water heater out of hot water and leaking around 8 PM. With the wife panicking, I felt that I needed to call a plumber right away. After reviewing plumbers on the internet, I called Goettl because they were able to get a technician out that night.

The technician arrived 2 hours later and determined that I needed a new hot water heater, which he had one on his truck. I was shocked when he told me he could install it for $3250. I told him that the price was too expensive. The technician countered by saying Goettl installs better parts and their water heaters were of a better quality, although it only carries a 6 year warranty, which is the industry standard for hot water heaters. At this point, I declined his service and reluctantly paid the $49 service fee.

What a ripoff this company is. Due to his unreasonable price to install a water heater in the middle of the night, I chose to wait until the morning and found a Home Depot water heater with installation and all parts for less than half of Goettl's price.
Waiting until the morning was the best decision I made that night. It saved me a lot of money.

Rick F.

07/07/2020 12:00:00 SA

Recently had ac done by them. They misrepresent themselves in the commercials, they lied to me several times and their so called customer service sucks.
Do not go to them for ac service.

Chris J.

07/11/2020 12:00:00 SA

Typical vegas company. Make an appointment for a plumber and they don't show up. All of their commercials bragging about great service are nothing but false advertisment.

Isabella M.

10/02/2021 12:00:00 SA

My father, like most fathers, thinks he can complete any home project. And he normally succeeds...but my shower was another story. We decided to call Goettl and they were at my home within 2 hours. They were incredibly kind, professional, and knowledgeable. They explained each step of the process and gave us multiple solutions. I will never call another Plumbing or HVAC company again!

Ruby B.

4/24/2020

Thank you Goettl Air conditioning For sending me Donny today. I Just wanted to let you know that I experienced the best customer service with Donny he was so professional answered all my questions and concerns and gave me so much information that was so great. I will definitely request Donny again and Will recommend Goettl and Donny to all my family and friends!

Steven S.

10/19/2017

I have had my house for 32 years. Its 45 years old, and the ducking was shot. bought new AC two years ago, and always felt it should be blowing better. had to go to attic on a hot summer day, and it was cooler up there then the house was. Old ducting full of holes. They came in with a fair price to re-duct entire house. Did it all in about 6 hours, and I couldn't be happier.

Jeffrey K.

05/12/2017 12:00:00 SA

Goettl was very professional and honored their warranty on a motor they installed, even though it was still functional, but a bit noisy.
Ricky was very helpful and offered explanations on everything that he was doing in regards to servicing my AC.
Happy to use them again when I need!

Jack H.

4/17/2020

They tried to sell me a new air conditioner when
I didn't even need it called another company was fixed still running fine for $150

Brandy W.

9/21/2019

Ben Warner came to service our clogged drain and check the plumbing throughout the house. As soon as he arrived he brought in our trash cans from the street for us and his excellent service only continued from there. He was very friendly, professional and thorough. I highly recommend him and Goettl for your service needs!

Joe D.

5/30/2020

Thanks again to Goettl Air Conditioning & Plumbing for changing out our TWENTY FIVE YEAR OLD system with a brand new, amazing upgrade! Prompt, courteous, and professional are just a few of the words I'll use to describe everyone in this company. Did i mention it has a lifetime warranty? We appreciate you!

A L.

8/25/2018

I called Goettl on Sunday night to set up an appointment. The customer service was great! Helpful and accommodating! Service tech came out was also great. He needed to get a supervisor's approval and check on his assessment. Could not reach anyone, he called, he waited, we waited and nothing. He left and said he would come back...... he did along with a supervisor and quoted us with a $10,000 replacement for our smaller unit that needed to be replaced. My husband told them that it was a little high based on what he had sourced. The supervisor told him he would check it out the next day and see if he could get a better price and get it ordered. It is now Saturday and NOTHING. No call back, no email nothing. I understand if they could not do better on the price but the lack of follow up is insulting. In the meantime we reached out to 3 other place ALL gave us a much lower quote!

Theresa M.

9/17/2020

Today I experienced one of the best customer service experiences I've ever had in my life (not exaggerating).

We own a newer home in North Las Vegas. It's 3 years old and we've never had the air conditioner serviced. My husband and I decided maybe we should do this to make sure nothing bad was lurking in our system.

I knew of Goettel from living in California and hearing all their ads. I was pleased to find out it's the same corporation here in NV.

From my 1st phone call to them they were sweet, kind, polite and informative. I decided to sign up for the membership. The cost was VERY reasonable and for all you get it was just a no-brainer.

My appointment time was scheduled from 10:30am to 1:30pm. I was told I'd get a call and a text about 30 minutes prior to my tech showing up. This was exceeded. First, I got a call to inform me the tech might be running a little late. I took this to mean he'd be here after 1:30pm. Instead, I later get a call around 12:30pm that my tech would be at my place in about 30 minutes. Talk about service and keeping the customer updated.

My tech, Josias, arrived in less than 30 minutes from that phone and he was an absolute delight. He was professional, attentive, informative, and very thorough. He was able to explain EVERYTHING in a clear and understandable way. He offered me different options and answered all my dumb questions without making me feel like they were dumb questions.

He didn't make me feel like I was just a number. He really took his time to listen to my questions and concerns. He didn't appear to be rushed or in a hurry to get to the next place. I really felt like my air conditioning system mattered and that I mattered, too.

In this day and age of people having the attention span of a gnat it was VERY refreshing to have someone give me their undivided attention along with helpful and inciteful information.

I will be a Goettl customer for years to come!

Buzz H.

02/10/2020 12:00:00 SA

What a rip off company. I have an aqua therm heating system and I called them, Because I couldn't get the problem figured out with my current plumber. . They charged me $50 to run out and the young man seemed fairly knowledgeable, but right away went up to my water heater and said I had the wrong kind and then quoted me $5,450. For a water heater installed. When I gave them a poor review, I was in contact with a manager who told me that it was a glitch on their end. He said the real quote including discounts should have been 4500 cheaper than what they quoted me. They are digging for anything they can get and if I would have been an idiot, they would have gotten $5,450 for a water heater installed. This company is a joke and be very aware. They will rip you off every chance they get. It was no glitch the young man should have seen the $5,450 price tag and said, oh wait a minute. There's got to be a mistake, but he had his manager on the phone and they both corroborated 5450 for a water heater installed. I will never call them again. , no reason to.

Mark Y.

1/26/2020

You guys are AWESOME. I highly recommend you to all of my neighbors. Search no farther!

Marie E.

9/16/2021

Grate and professional service they being in my house rerouting the pipes in my home because of a Leak this Guys are very informative the explain to me and my son every step of the way great job no mess very clean and professional than you Marie Effio

Christen G.

05/06/2019 12:00:00 SA

Worst experience ever! This company takes advantage of its customers beware!!!Started as a routine maintenance then was told I had a leak, the tech then told me he had to have his supervisor come out to double check the diagnosis long story short 3 people from this same company came out to look at a possible leak each said it was repairable they just needed to put a solution into the air conditioning lines to find the leak. After this was done the air tech comes back and states it can't be repaired and I can no longer use the air conditioner that was working before the tech put this solution into my air conditioning unit. So basically the tech made my unit unusable and told me someone else would come out to price out a new part so he left me with no air conditioning! And gave me a $300 bill for the test to find the leak Then I was quoted $4500 for a new part plus labor! I chose another company to come out to check the unit to verify that I did in fact have a leak fix turns out I didn't even have a leak! This company is a scam they should be ashamed of their company! I plan on telling everyone I know how horrible this company is!!!commercials are cute but the are a joke!

Kris L.

7/17/2020

DO NOT expect them to arrive on time, even the same day you are scheduled! They will not even give you a courtesy call to let you know that they cannot make it.
I called and signed up for regular maintenance on a/c, furnace and such with monthly payments, which they took out on Monday the day I called. Due to excessive heat I figured they were busy fixing broken down a/c units so I wasn't in a hurry to get them out immediately to my house. I was scheduled 3 days later between 11 and 1. At 11:30 I got a call that they are delayed and would not make the 11:30 window. No big deal. At 2 pm I called and he checked the board they would be coming later in the day. At 5:30 I called and he checked the board 2 people are left on the list for the day myself and another customer and I am the next one in line At 8pm I called again wondering if they close at some point or are they 24 hours and may make it by 1 in the morning. Alex said a/c don't stop working so I never got an answer if they close. I said I was the next service call at 5:30 and I haven't heard anything. He said give it another hour REALLY?!?!?!?! I'd given it 10 hours! At 9:30 I called and spoke to the after hour guy who ended up talking with the manager and got me FIRST on the list today,which should have been 8:30 this morning. STILL WAITING.....

Scott B.

06/06/2019 12:00:00 SA

Great billboards and radio commercials don't translate to great service. I scheduled an air conditioner service and the technician refused to even look at the unit because my wife was home and I was not. Rescheduled for the following week and after waiting for two hours was called and told the technician was busy and we would need to reschedule for the next day. Next day comes and same story again. Go with this company if you have lots of time to waste and want to be talked down to by the receptionist.

Dave G.

04/03/2019 12:00:00 SA

Wes and Ron came out and replaced parts on AC and explained the process. Very nice gentlemen and knowledgeable. Thank you Geottle!

Michael B.

09/05/2023 12:00:00 SA

On Saturday night August 2nd I found out my hot water heater of 8 years would not keep the pilot light lit. I went on line to look up Plumbers in the Las Vegas area. Goettl came up and I remember seeing them on TV. I click on the chat button and someone helped me set up an appointment for Sunday morning.
On Sunday August 3rd at about 7am I received a phone call from Goettl to verify my hot water heater was not working. The lady explained that the trip charge was $89 plus repair since I was not a member of their Sadie Service Membership club. However, if I signed up that day the trip charge would only be $49 and if they did the repair work, they would not charge me a trip charge, just the flat fee for repair. She also said there would be a 10% discount on Repair and Service Fee.
At about 8am Sunday August 3rd I received a phone call and the gentlemen from Goettl stated that Scott Basile would be coming over to look at my water heater. She also stated there is no difference in the charge for a Sunday versus a week day.
At about 9 am Scott arrived and looking over the issue and suggested a swap out of my 40-gal gas water heater to a 50 gal. He stated they did not have any 40-gal heaters in the warehouse. He then called to get a price quote and I was told it would cost about $3850.00. Once I picked myself up off the floor, I told him I could not afford that and why was the cost so much to just swap out a water heater. He called back to the office and I think Thaison Shetler was on the phone talking to me about the price. He stated he could get me a discount since I was a senior citizen and a veteran. I stated that I had seen other plumbing companies on the internet advertising water heater installs priced at $600 - $ 1200. He then went into a sales pitch stating that when you call Goettl someone will answer the phone and try to get someone over right away. Other companies do not always do that.
I then told him a water heater cost only about $700 at Home Depot. He said if I wanted to go buy one that Goettl would install it for $1800.00. I do not have a truck to go pick one up or I would have gone that route. But if I had that total bill would have been only $2500.00 ($700 + $1800).
I just do not understand why Goettl had to over inflate my bill an extra $1000. The problem I see is when you go to someone's house they are in a bind because they have no Hot Water and stressed out. And most likely will pay anything to get it fixed.
If you google average water heater replacement it will say the cost is between $870 - $1800.

Eric C.

8/18/2019

These guys are a rip off, they did a pluming inspection and wanted to replace the cartridge in a faucet for almost $400 (They are less then $10 at Home Depot and take less than 5 minutes to replace) and almost $400 to replace a toilet water supply valve (they are about $12 if you buy top of the line and take about 30 minutes if you've never done one before) so.. $800 for about $20 in parts and 35 minutes in labor if the guy was the slowest plumber on the planet.

Loretta K.

10/01/2019 12:00:00 SA

curtis stopped by yesterday to check our furnaces. he did a good job of catching those little things that can cost you a bundle. saved us some money too.
keep up the good work - everyone that comes out to help us has been great.

J S.

10/27/2021

Tech came out and told me one unit (that was working) needed $1700 of parts and labor and the other unit (that was not working) needed to be replaced because the compressor was grounded. He called the main office and put Aaron on speaker phone. They went through all the different different tools/approaches they used to get the compressor working properly, including a charge. They talked to me about different units and a interest fee no payment for 6 months plan. Units they sell are $11k-$20k. Although the tech was nice and polite, the show that was put on by he and Aaron over the phone rubbed me the wrong way. I got a second opinion today. Shocker! Compressor was not grounded. The unit that was not working is now running and cooling my downstairs. The other unit that was working has been spruced up. Total in parts and labor: $600.

If you're considering hiring this company--don't. If you look at other reviews you'll the same type of complaints $1700 to fix and/or need to replace whole unit when it actually could be repaired for far less.

They did ultimately called me back and refunded the assessment fee claiming their equipment must have not been working.

Megan V.

8/30/2016

Wonderful service by Jeff L on my AC. He was professional, nice, and quick. Didn't try to charge me for unnecessary parts/issues. Even put up with my nosey dogs! He vacuumed my vents, and wore protective covers on his shoes (many companies don't!) I never feel the need to write compliments or refer companies but I feel confident In referring this company. Thank you Goettl Air and Jeff! My house is nice and cool once again.

Jennifer S.

4/19/2019

I have never been so disappointed with a company. The technician came out to inspect the units and showed us what seemed to be pictures of different cooling units. They immediately told us we needed an entire new heating and cooling system and sent a salesman to tell us if we didn't, our units will break and it will take them weeks to get out here and replace them. I had a second and third opinion from different companies and both said the units are fine but we will need to think about getting new units next year because they will no longer be making the coolant that our units use. Very high pressure sales and very unethical practices. I only hope I can get back some of the $299 I paid for the year.

Glenn S.

10/08/2022 12:00:00 SA

Where do I begin? How does a gas control replacement on a water equate to a brand new or refurbished water heater? There are appliance repair stores in Las Vegas where a technician or technicians can go to buy replacement gas control valves. How do your technicians sleep at night knowing they up sold a 62 year old woman? There was no need for a water to be replaced. I will never recommend this company, EVER! Should be ashamed!

Robert N.

09/05/2023 12:00:00 SA

Have used Goettl on several occasions (what a glutton for punishment I am). Will NOT ever call them again. I was satisfied ONE time with them. Every other time has been an UPSELL ripoff.
Most recent encounter. I live as few hundred miles away and had a friend move out of my house in Las Vegas. I needed to have a couple of drains snaked (Part of a membership thing I signed up for with them the I WILL be cancelling). I wanted a quote for fixing the master bath shower valve which as leaking when you used it and for a basic water softener. The quote was $12,000 (LMAO)!! the tech gave me a story about how the pipes in your house are like that of a person and the older you get the more you need to baby them (as a footnote, I've been in construction since I was 17, so 40+ years, I know a thing or two about construction). I told the tech not a chance but did want to know how much just for the shower valve. He (again) gave me this long spill about it being discontinued and they needed to go in through the wall and there'd be drywall repair to include. I (again) asked How much? He said they could do it for $3,000!! I said (again) NOT A CHANCE!
WHAT HAPPENED: I had Goettl do NOTHING and I did it myself. I replaced the cartridge in the shower valve. It was $45 for the generic (Danco), $85 for the OEM Delta at Lowe's. I went generic, because the Delta OEM was out of stock and I didn't have time to wait a few days. And while I was at it I replaced the O rings in the valve handles ($2) and descaled (cleaned up) everything. Works like new. Total time (for me) was about 30 minutes (I'm positive I could do it in less than 10 minutes the second time). No drywall repair was needed, everything was from the shower valve side.
For the water softener, the most expensive system I can buy at Lowe's, with RO (reverse osmosis), is about $800. I'll probably skip the RO part though and just go with a decent $500water softener. There's already a softener loop in the garage so it'll take me an hour AT MOST.
Total savings on the Shower Valve = easily $2,900
Total expected savings on the Water Softener = $8,200 (conservatively).

Maria B.

3/27/2019

Sarah from Goettl came to do the spring service on our units as usual she is very knowledgeable about our units. We have been with Goettl for 2 years and I have nothing but great things to say about Sarah and her coworkers.

Ray B.

04/08/2019 12:00:00 SA

They always do the job. Very professional!!! My house was 100° this summer and I chose Goettl to give me a complete brand new air-conditioning system. They installed one that they said would be very good because it had dual speeds and it has proven to be exactly what they promised

John N.

07/06/2020 12:00:00 SA

I got home today to find that my A/C was out. I have not had the best luck when it comes to other companies in the valley, so I decided to give Goettl because of their genuine commercial they run on the radio. I am so happy I did, First, Will who got everything scheduled is probably the best phone interaction I have had. I supervise in a call center and he hit every mark of amazing customer service. Jimmy Brady was also AWESOME. It took him no time to identify the problem and fix it. He was absolutely polite, honest and even got us signed up for the protection plan which is totally worth it. I am now sitting nice and cool. We are definitely recommending you to our friends. I can't thank you enough. Thank you Will Jimmy and Goettl

Nidia F.

6/27/2023

I paid for the rejuvenation and although the customer service was good. Even though I got a LOT of phone calls after I booked my appointment online. I wish I would've known that essentially I paid for them to take pictures of my AC unit and spray some cleaner on the vent. They should have refunded my money or not charged me because they realized my unit was old and the couldn't do much. I am pretty disappointed.
UPDATE: I haven't heard anything from Goettl.

Bohao L.

07/03/2017 12:00:00 SA

Had my whole AC replaced on June 29th. Thanks Goettl and thanks Larry, Ceasel and Keevon. Very good services. Now I'm just waiting someone coming to do the dry wall. Highly recommended

Lindsey H.

6/16/2018

SCAM ARTISTS! Do not be fooled by their advertising. We had our air go out completely and set up 3 appointments to get it assessed. Unfortunately Goettl were the first to show. Their technician convinced us we needed a $220 part for him to assess the situation. We paid since I was 8 months pregnant with no air in the middle of the summer. Later we found out this part was $6 on Amazon. That's not the worst part, the second and third company could not believe they charged us anything to assess the situation. Our air unit had actually caught on fire and melted. You could visibly see so once they removed the panel. Needless to say we needed a new unit and we did not buy it from Goettl since they were completely dishonest. To this day their commercials make my skin crawl. Skip the headache and call 3 other companies! We used Infinity Air and they were excellent.

Richard V.

7/26/2018

My A/C went out on the hottest day this year. 115 degrees F. I called Steve. He sent Corey out and the unit was truly a disaster.
By the end of the day Corey had it up and running. I even got a military discount on my bill. Great company. Great service. Thanks guys.

Clint B.

04/08/2018 12:00:00 SA

no way! i canceled all my sunday plans to accomodate their schedule. now, at 10 am, they call to tell me that they can't make it due to other calls. this was an appointment i made over 5 days ago. and again, i changed my plans to work around them!!! no stars at all. super unprofessional on the phone. would never recommend just based on this.

Gary F.

1/17/2019

Wes is a fantastic technician. He thorough, fast, and knowledgeable. Made my family feel very secure about the money we spent on repairing our AC con

1/15/19- Wes came by again to install another floater switch on my other heating system last Tuesday and once again provided A1 service. Honestly finding an honest HVAC guy is like finding an honest mechanic, once you find one you hold on to them. I hope Goettl knows how valuable he is in representing the company and in earning trust and return business. I was shocked to find out he's only been with the company 10 months, I have no doubt he'll move up quickly or achieve what ever long term goals he may have. I'll only have Wes working on my HVAC systems from here on out.

Wendy E.

09/05/2019 12:00:00 SA

Just got my unit serviced by the Sarah R. who possessed the most beautiful smile that really brightened my day! Sarah not only do I applaud you for your profession but the professionalism that came along with it! Looking forward to future encounters with you!!!!!

Robin S.

11/11/2020 12:00:00 SA

We had a problem with our heating. I called Goettl yesterday morning and the man I spoke with was very courteous and professional. He told me a technician would be at my house between 4:30-7:30. After hanging up, I received an email with a picture of the technician and a brief introduction to him!
At 4:30, the technician called me and said he'd be at my house within a half hour. Sure enough, my doorbell rang and thanks to the introductory email, I recognized the technician!
What a pleasure, the technician, Alex C. was! He was very courteous and found the problem within a few minutes. Fixing it took a couple hours, but he insisted on staying to make sure everything was working properly.
I would recommend Goettl to everyone and I will tell everyone to request Alex C as their technician.

Bob B.

11/07/2018 12:00:00 SA

As a Customer Service Manager for a major Airline, I was impressed with the service Wes provided during a routine inspection. His explanation on the workings of my components and what simple preventive actions I can take to take care of my system were very helpful.

Kyle S.

05/10/2018 12:00:00 SA

Called to setup to get an estimate for duct cleaning. They setup it up for 6 days from the day that i called. I took work off to be available all am for them to arrive. No call, no one showed up... i called the office and waited 30 mins on hold prior to just hanging up. Called a couple days later, after being placed on hold for 10 mins, i was told the new girl messed it up and put it for the wrong day next week. Well i can't miss another day of work and they were not willing to fit me in on my day off . I guess i know why they have such an aggressive advertising campaign. They cant keep customers due to poor customer service!

Nancy M.

7/20/2019

very disappointed in this co, they promise you as a customer you come 1st but once you give them your business nothing they say happens case in point, we were told we would be contacted to fix our drywall in 1-5 days well by day 14 we contacted them which we should not of had to do. then we went thru hoops trying to get an inspector out no wonder they give you 180 days becuz they dont contact you back we had to call several times. i truly believe we didnt even get a good inspection from what we saw the guy do which took him 5 minutes to do. he told us we could get the permit online but never told us how to get it, so we called goettl and was told oh you dont need it, we keep it, which i find hard to believe also we were told the warranty would be in the mail in 7-14 days and again we never got until june. we are now regretful that we did business with them, as they just blow smoke!

Christopher L.

08/03/2020 12:00:00 SA

We spent $15,000 on a new a/c heating unit 2 years ago with this company. After that kind of investment you would think they would give us great customer service. Unfortunately that is not the case. We have had 4 separate occasions where we've booked appointment windows for service, only to have them call every single time to re-schedule. They even went as far as to try to blame us for the missed appointments. DO NOT USE THIS COMPANY. Their equipment is no better than anyone else's and their customer service is HORRIBLE.

Mark S.

12/28/2017

I'm combining two visits into 1 review. Goettl sent out a tech to check on an issue I had with one of my homes heating zones. To make a long story short the problem was fixed but the tech said that the zone was NOT in good condition and should be replaced. He also stated that if he had a supervisor here he would condemn it. I had another tech come out from Goettl and he checked it and yes it is old but the issue the original tech said did NOT exist. My opinion is that a company is as good as the tech sent to you. If I rated Goettl based on the first visit they would get 1 star and never be allowed in my home again. If I rated Goettl on the second visit, they would get 5 stars. The first tech obviously does not know how older systems work. The second tech did and explained everything and did not try to sell me equipment I did not need. I did buy their club program which I believe is a good investment. I will only allow the second tech into my home going forward. Goettl needs to evaluate anyone they hire and I'm not sure what their requirements are but needless to say, that first tech needs to be spoken to. All companies have good and bad and I'm not going to garbage out Goettl.

mary Ann f.

4/30/2020

I just wanted to take a moment to thank RON for being so kind and professional during my routine a/c maintenance. RON came in with a mask, gloves and shoe covers. RON was very friendly and competent and went above and beyond. RON's professionalism gave me confidence and put me at ease. He even changed the batteries in my smoke detectors which NO OTHER TECH HAS EVER OFFERED!!!! I would gladly have RON back into my home bc I TRUST he knows what he's doing. THANKS RON
OH AND BTW.....THANKS FOR THE FLASHLIGHT. :)

Jayne G.

02/10/2020 12:00:00 SA

Goettl is an outstanding company. We've had major work done on our house air ducts and insulation in our attic and on our HVAC system to correct serious mistakes made by another HVAC company. Fabulous technicians worked hard and fixed everything! Also, the Goettl representatives in the office and in the field are all very professional in their conduct, obviously well trained as they are highly knowledgeable, and they are always tremendously courteous.

Jeff H.

12/18/2020

I scheduled routine service for my water heater. I had a four-hour window for last Saturday. They called me half way through my window to say they needed to reschedule. So, I rescheduled for 1030 today. At noon they called me to say I was in line, but they were a little behind. It is now 4:30 and I have not heard a thing from them. Two days wasted waiting around...

Richard G.

04/03/2019 12:00:00 SA

We recently decided to install a whole-house water filtration system. First of all, Goettl (The Sunny Plumber) was the only contractor to respond to our inquiry. The crew came out to check out our situation. In the process, they discovered that our water intake was no longer up to code (our house was built in 1974). It was old PVC pipe that could explode at some point. Next, the dropped a camera line down our sewer pipe. It went straight to the ground, because there was a hole in our cast iron pipe. We had been experiencing a foul odor in one of our downstairs bathroom sinks, and this was why. So we also had to have the sewer replaced. The sad part -- aside from the financial implications -- was we had our yard desertscaped last summer, so obviously, there would be some disruption. Goettl dug the trenches by hand to minimize disturbing any vegetation, and made the installation. It past inspection with no problem, and just today, their landscape team came by to restore the yard -- as well as do some other work (plant some new cacti in the backyard, patch some of the irrigation system, and extend it to some new plantings). Bottom line is our front yard looks even better than it did before with the addition of new gravel and river rock, and the irrigation system works splendidly. The also did some interior repairs at no charge! I don't think Goettl is the least expensive, but they certainly do fantastic work. I highly recommend Goettl/The Sunny Plumber.

Harry D.

12/07/2022 12:00:00 SA

HVAC Kevin Schroder has come to our home several times. He is so efficient and has such a sunny disposition that the whole experience is great! We use Goettl for regular service and they are terrific. We have also had Andrew Douglas come for plumbing issues. He too is terrific and has never met a problem that he can't solve! Both of these guys are worth requesting!

Joshua L.

05/10/2018 12:00:00 SA

I will try to make a long story short. They responded due to the air conditioning not producing the normal amount of cooling into the house. After their walk through, with the pictures they proudly advertise, they decided it was the motherboard that needed replaced. This along with discussing the leaking and the rust inside the coils. The motherboard was replaced and this did not fix anything. After $1200 we are back to square one. After some more looking around they decided a complete new system would have to be installed. This would cost approx. $20,000. We decided to reach out for a second opinion before agreeing to this. Our second opinion came in, worked on the AC units for approx. 35 minutes, and the air was flowing powerfully and cool. The cost $201. There is no missing 0's. When we explained all the things Goettl explained that needed replaced, they laughed. They did tell us the units would probably need replaced, in 10 years. We inquired about getting our $1200 back, they flatly said no. I understand you have to pay for advertising somehow, but attempting to fleece people out of $20,000 seems less than ethical.

Tim L.

04/02/2020 12:00:00 SA

Recently moved. Had Goettl out for a system check. the system is 18 years old, didn't feel like spending $1200 dollars on an old system. The technician showed me a photo of corrosion on the A coil, cleaning this coil was part of the recommended $1200 service. Later the A coil was out in the front yard, the photo was a little misleading. The corrosion was not as extensive as it looked in the photo. Decided to get a quote for a new system, should have gotten a couple more. Unfortunately I have listened to Ken talk about doing it right on the radio for years. I wanted it done right. Ken talks about the photos he makes his guys send him. I have attached a photo that I would like to have sent to Ken. It was necessary to remove the molding around my attic access. I wish they would have let me remove it. Instead they removed it with a sawzall. No-one should use a sawzall, unless your doing serious demolition. they said their paint and drywall guy would fix it, why create and extra step? As far as the photo, I know its no big deal, but the outside unit should have been rotated 90 degrees. What might be a big deal is that the installer didn't take the time to level the pad the unit is sitting on. There is a slight wobble corner to corner. What is the long term effect on the unit, and plumbing? .

Alena M.

1/28/2021

Bronco was great. He was very helpful and made sure everything made sense as he was explaining the procedures and expectations.

Jeff B.

5/20/2018

My 20 year old system has needed a freon recharge once a year for the last 2 years, and needed another recharge this year. I called Goettl based on their advertising and my experience was nothing like the ads.

I was charged a great deal of money and they didn't get my system working. It appears that they were only interested in showing me that my system had failed and they wanted to sell me a new system. My system is 20 years old and I do plan on replacing it next year, I just wanted one more year out of it.

I was at work when the tech arrived but my wife was home. My mistake, because she didn't watch what he was doing and I don't believe he was completely honest. He claims he added over 2 pounds of freon to my system, but he didn't use a scale to measure it, so it could have been any amount from 2 ounces to 5 pounds (my system maximum). He claimed that adding any more than 2 pounds would lead to a $10,000 EPA fine, which is an outright lie. He also didn't offer to add any sealant to the system, which would have prevented the new freon from leaking out again.

He changed a capacitor on the compressor for $350, but since I'm not a tech myself I can't say if it was good or bad but at 20 years old I have to allow that it was. But, because he refused to add enough freon to my system the compressor didn't kick on. He then told my wife the compressor was bad, but his manager could meet with us to tell us how to get our total bill of $650 back. He left our house without getting our system to work. I believe that once he saw how old the system was their whole goal was to get us to immediately buy a new system, under duress.

I didn't like the whole situation so I called another company out for a second opinion. That company checked my system and found it to only be low on freon, as I knew it was. My compressor was actually good and working fine. They added sealant and 2 pounds of freon and my system has been ice cold for the last 2 weeks. I asked them for a quote on a new system and was really surprised at how low the price was for a new Trane unit. I am now budgeting to replace my system next year.

So I paid Goettl $650 to replace a part that MAY have been fine (it may have been bad but who knows), and they failed to recharge my system completely. They lied to me about phony federal laws and tried to upsell me a new system that I don't quite need yet. They left my house without getting my system to work. They sent me an email survey which I filled out, and have not had a reply 2 weeks later. They called to schedule a sales pitch and I told them the whole reason why I will never use them again and was promised that management would call me. They never did, but that doesn't matter because I will never use them again, but it does show their lack of integrity or concern.

The company I eventually used and highly recommend is $Desert $West Services in Las Vegas (not the Arizona company, and drop the $ sign).

Zach M.

2/20/2018

I highly recommend that you do not use Goettl. They are severely overpriced and will overcharge you for things that you do not need in addition to your repairs. My motor recently went out and needed it to be replaced, and after the new motor arrived I was charged even more foradditional parts. I was overcharged for this after I had a second look by another company. After the repair was completed my unit was no longer running cold. I was told I could spend $1200 to look for a freon leak, or replace the unit for $12k.

After doing my own research while my repairs were being done I realized that I was being overcharged and taken advantage of. This was when I had another company look at my unit, who completed the repairs for a fraction of the cost, and without the unnecessary repairs that Goettl was attempting to charge me for.

Additionally, the technician sold me a $40 A/C Foaming Cleaner under the table, cash, to help me out, turns out it's a $9 spray you can buy at any department store. This only further proves my point that Goettl will try to take advantage of this customers on paper, as well as under the table.

Paul K.

4/15/2017

Be VERY careful using this company. I had them come out but refused their work upon their diagnosis. They keep advertising this rejunification program. That word that doesnt exist in the English language and apparently is just as useless when its applied to your ac. When i hear that word i think of bringing something back into working condition. Rejunavate!!!

Nope.... not here. They just use ac cleaner on the coils and act like your unit is gonna be in perfect working condition . How??? If you have a bad ac part, how is cleaning gonna help?

If i wash my car or clean my engine would that get rid of the check engine light? No!! Of course not. Drrrrr.......

They also claim their installs are superior. Ive been told the same thing by 2 licensed ac contractors. If the unit is powered up incorrectly, the unit burns out in hours or days.
No licensed contractor would wanna deal with a warranty issue and do it a 2x for free.

Stop fear mongering and keep your CHEAP flashlights for yourself ..

Debbi M.

02/06/2023 12:00:00 SA

We called Goettl to repair our broke kitchen sink faucet and water leak in the dishwasher. They sheduled a confirmed appointment for today from 8am to 1pm. They never showed up, so we called them and were told, the Workers were backed up with a heavy load of plumbing issues. They would then call between 1pm & 5pm. Time went on, I called them again at 2:45ish and was told they would be here between 3 & 5pm. At 5:07pm, another 'no show' I called them and that's when I learned that they are located in Las Vegas! I asked if they had any idea of how flakey their Plumbers are, that they are sending out to customers? The man rebooked us for the next day, but, we decided we had enough and called a past reputable Company , that's actually located in our Santa Clarita Valley, California... WHERE WE LIVE! Unfortunately, we read the reviews here, too late, and learned the hard way! One Star rating is too good for this Company and there are a lot of one stars in the reviews. This Company is Bad Business.

Mirian D.

08/10/2023 12:00:00 SA

Zachary was very knowledgeable; has a great personality, and excellent customer service skills.

Monster T.

7/23/2022

These anal openings never showed up. Then placed us on hold twice for over 30 mins each.

And they play some ridiculous pitch while you're on hold with two guys bantering back and forth, about how important customer service is.
What a complete waste of time.!

Debra L.

6/29/2022

Our air conditioner went out during the night. Called Geottl around noon and made an appointment for later that day. The tech came out at 5:30 and in about 45 minutes it was running again. Thank you for getting it fixed so quickly.

Lisa B.

05/12/2017 12:00:00 SA

I called Goettle to get an estimate on a new HVAC system for our home, ED showed up and we decided on the Unit to install. Two days later the guys were up on my roof installing the new equipment and they did an excellent job. New Thermostat and all and I am one happy camper. This is a great Company and I highly recommend them!!

David L.

03/07/2020 12:00:00 SA

Your service technician Jose Chavez came to my house today March 7, 2020 to check & inspect the whole Aircon outside Condensing unit and also went into the attic to check the furnace unit. He showed me the photos and explained everything in detail. He is also very knowledgeable and answered all the questions which I had asked him.

Being my house is the last one on his work schedule today, by the time the inspection is finished, it is already dark and way past his working shift schedule and he is still jovial.

He did a great job and gave good customer service. Goettl had hired a right person as their staff & worker!

Jennifer M.

6/22/2020

So impressed with this company! AC went out this morning. Called Goettl..came right out. Bronco and his assistant great, professional and friendly .Tried to fix system but compressor shot so decided on new unit. Stephen their planner walked us through options, settled on a unit..2 hours later install team came and installed whole new system. Jason's team was terrific. Put down drop cloths, masked things off, cleaned up, walked me through thermostat and remote app. Just did a great job..and it was 108 today. These guys are super stars! Thanks so much!

Melanie P.

06/11/2022 12:00:00 SA

The worst! Very over-priced. Poor evaluation and failed to complete task.

Replaced a capacitor for $355 where the part cost no more than $20. On top of that, charged additional $395 for labor and made it look like you get a deal by subtracting $50. Paid $700 for a temporary fix.

The problem was not resolved and gave a estimated quote for $4400. There was NO WAY! Our unit is less than 5 years old on a 2018 home.

Our A/C worked partial of the house. It was never broken. Apparently we had a zoning issue that was resolved a couple weeks after by a smaller company called Dakine. Ryan from Dakine said our side of the house was wired wrong. Did Goettl sabotage us? We will never find out.

M. L.

1/25/2020

The actual plumber who came and did the job was awesome. However, when the sales guy showed up, things changed. I was sold a garbage disposal plus installation for $595. While they were installing I found the exact disposal online for $114. . So... The rest is labor? As a single female I feel completely taken advantage of. They totally price gouged me. I have a ton of stuff to do around the house and I will not be giving them any more of my business based on this experience.
Edited to add. They told me I had black mold in my water softener. It was dirt! I got a second opinion from an actual water softener maintenance man. Mold! It's a horrible thing to tell somebody to try to sell them a new unit.

Troy T.

09/01/2018 12:00:00 SA

My AC went out about a month ago, called them and they came out the next day. Upon making the phone call they said the service call would be a $149 charge and would be waived upon service being done. The total due was a little over $300. Told them to charge the same card I gave them for the service. One month later I get a notice of Lien for the balance....WTF? Called them and they gladly took my card number (again), no apologies for their poor bookkeeping. Somebody in the office needs to get better at their job, at least send a bill or process when you were supposed to.

Pam M.

8/23/2017

I called at 11:30 at night KNOWING that they were only open until Midnight. I left a message and asked for a call back so I could find out how much a service call would be. It is now 11 hours later and they have been open for nearly 4 hours. Think I'd get a call back? You would be wrong. My thermostat is set to 77 and it is 85 in my upstairs. A friggin call back would have been polite!!! Never again, they spend all their money on stupid commercials and flake when it comes to customer service. What a joke.

Camie D.

07/08/2020 12:00:00 SA

Roberto serviced my a/c unit that wasn't blowing cold air. He was great and got it working in no time! Would definitely use this company again!

Deedee F.

2/25/2018

Rob did a great job by me. I've delt with many companies. This is by far the best. Don't think twice about asking for their help. Everyone that works there takes pride in their work and is trustworthy. Loveing my new AC and heater.

Ashley E.

03/01/2018 12:00:00 SA

During the summer (of course) my AC went out and it was about 100 degrees inside the house! I called Goettl and they sent someone out right away. The technician Roy was friendly and super knowledgeable! I'm not mechanical at all so it was so nice to have someone go through everything and explain exactly what the issue was. He answered all my questions and was able to get my unit up and running that same morning! It was incredible and I don't know what my son and I would have done if he hadn't gotten the house a livable temperature again. Totally recommend this super professional company

Elias M.

04/05/2018 12:00:00 SA

My wife schedule an appointment a week in advance and they gave us an appointment window from 2pm-6pm. On the date of the appointment they called around 3:40pm and tell me that they are running late. At 7:45pm they call again asking if they can head my way. My wife told them that it was too late and they offered to reschedule. Their next available appointment was three weeks later. After hearing their commercials on the radio we decided to take a change and schedule them to service our AC. I am not sure what kind of business do they run but I think it's unacceptable that they wasted my time and didn't even apologize about wasting my time and to make it even better after they fail to meet their appointment their best solution is offer us an appointment three weeks later. Thank you for wasting my day off. I'll take my business somewhere else

Jared C.

3/19/2020

Wes L. Came out to my house to look at both my A/C units. He was very professional, knowledgeable and very easy to talk to.
He serviced both units and got them running more efficiently and quieter.
Top notch service will definitely be using Wes again for any HVAC needs of mine!

Karel C.

7/29/2020

Stay away...they are interested in helping you until you have made your purchase...then it's every man for themselves. They do not follow up like they promise, they don't show for their appointments, and when someone does call you back its all B.S. The aggressive advertising is just that. There are other plumbing companies that will be less expensive, with the same quality of crappy customer service. Don't believe their advertisements.....save yourself some money and go elsewhere.

Jacob J.

7/31/2020

Just had Goettl come out and do an A/C removal and new install, went really well! Additionally, technicians Robert and Alexander came to do my insulation install, they showed me how they leveled the amounts and talked about what levels are good and how they impact the heating and cooling in the house, SUPER satisfied with their work.

Brad R.

4/20/2019

We have a 4 year old house and need the AC serviced for summer. Had heard their commercials for some time now and thought we'd give them a shot. Ryan came out towards the end of our window but notified us way ahead of time and kept us updated.

He spent about 2 hours, cleaned the units meticulously and was very honest about the condition of them and ranked the needs for future maintenance.

They look like new now and we're aware of everything that needs to be done on the future and shouldn't be surprised. He took tons of pictures and showed everything in detail.

Once again Ryan was a total pro and we'll be future customers as long as we get service like he gave us. Oh yeah, even got a free flashlight. Neat

Daniel K.

4/20/2023

The Townhouse we bought is older so my wife thought getting our HVAC checked was a great idea. Goettl was responsive and could have people out immediately. They serviced our HVAC and filled in our insulation for a high price, but the technicians seemed competent and friendly. My wife signed up for the Sadie monthly protection service for $15/month which seemed great because in the event of an emergency Goettl would come out and fix the problem without charge beyond the $15.

Part of the monthly $15 included drain clean out twice a year. My wife scheduled the clean out at the beginning of April 2023. That's when this company started to SCAM us.

Goettl told my wife that during the drain clean out their drain camera encounter multiple clogs and roots growing in to our pipes. The technicians claimed that we needed $20k worth of work done including replacing pipes that would require our flooring to be ripped up. Goettl told her that a temporary fix would be to jet spray the pipes to loosen the clogs for $4k. The technicians scared her in to accepting the $4k jet service because it was described as the bare minimum of what should be done.

The jet service did not go well! After jetting the clogs the Goettl technicians left and assured my wife that our pipes would be temporarily fine but we would need the $20k service in the near future.
About 20 minutes after the technicians left our tub filled up with black sludge. Goettl came back a couple of days later and told us that our system was worse than they thought. The new quote for swapping out pipes was close to $40k and they told my wife that she could only use the toilet or sink and that using the shower/laundry/washing machine could be catastrophic. The Goettl technician acted like he could not get the sludge to drain out of our tub. My wife's friend was over and noticed the drain plug switch was flipped up. She flipped the plug switch down and the tub drained. At this moment my wife and her friend knew that either the technicians were under qualified or purposely lying to us about the severity of our problems in order to force us in to an expensive job (probably both).

We decided to get a second opinion. The new plumber told us that while our system was not perfect, that we were fine for now and could use all of our appliances and shower. The new plumber also said that the $4k jet service is typically closer to $1000 and that Goettl should be responsible for restoring our system to how it was before they came.

We have been trying to talk to someone at Goettl for 3 weeks now. Every time we call Goettl we are greeted by customer service and told that their manager will get back to us in 24 hours. We have never recieved a call back. Goettl is clearly only concerned with up-charging people for unnecessary services rather than keeping clients. Goettl did not clear our pipes as they said they would and took our money anyway. We are not able to get a refund because we can not get past customer service to talk to someone that can refund us. We will be disputing this service with the Better Business Bureau.

I do not reccomend Goettl. They will charge as much as they think they can get out of you. They will reccomend unnecessary services. They will use the Sadie service to get in to your place to find problems that do not exist. Then they will ghost you once they hear you are unhappy. I WOULD LIKE TO GIVE THEM MINUS 5 STARS!

Ann L.

6/13/2023

After going through four other well known HVAC and plumbing companies in the LV Valley and wasting a few thousand dollars, I finally have found the one company that was able to come in and clean up those four companies messes...I can't say enough about the high standards and knowledge that GOETTL techs possess, both HVAC and plumbing. It's a stress reliever to know that whatever repair is needed, they will fix it the right way. ie, today and this is only one example, Steve came out to do the maintenance on our AC unit. He actually cleaned the unit and hosed it out...none of the other companies bothered to do that. Then he brought to our attention a problem with the unit no other companies bothered with...he fixed the problem on the spot. We also had upgraded our water system earlier in the year...it conditions, softens and we put in a UV light, and new RO...expensive? Yes, but knowing my water is finally the best it can be was worth it. Every tech that has been to our home has been polite, interested in our issues, explain any problems, and give options to correct/fix any problems. They are courteous and prompt. Thanks Goettl!!

Tony C.

7/17/2019

Do Not Use Goettl as they will overcharge you and don't care about anything but ripping off people. Wanted to charge over $4000 for a $400 job

DO NOT USE

Jason F.

8/30/2019

Had Goettl come out and John did a great job at explaining what needed to be done. I appreciate his thoroughness and his explanation on the process and what was wrong and what went right. Makes me trust the service when everything is out in the open. Great job John was great! Goettl give him a raise: he took his time, diagnosed the issues, did the repairs and helped explain it all. Honestly, we greatly appreciated his help!

Joanna D.

7/28/2021

DO NOT CHOOSE this company for anything. I have a long story and I hope those of you doing research for an AC company find it helpful.

I called Goettl to get a quote for a new system. The sales guy came and showed me my options. It's expensive, but he said it's because it could be installed the next day, would set up a portable AC in my house so I could keep working, and I would get a white glove service. I signed the paperwork and the install was scheduled for the next day.

Three guys arrived at 9:30AM. I asked about a portable unit, they said they didn't have one, and I wouldn't need it because they would be done before it got too hot. I showed them around and they said they would let me know how long it would be. At noon, one guy came and changed my thermostat. He wasn't sure what he was doing, and said that. I asked if they were close and he said the outside unit was ready to go, but they were waiting for a drain pan that was missing.

I continued working and still hadn't seen anyone to give me any updates. At 3PM I went outside to see how it was going. The supervisor said that they needed a break and finishing it up soon. At 5:30P I caught the supervisor and he said they would be done in about 10 minutes. Then they started folding up the tarps. It was ridiculously hot in my house.

At 8:30PM I went into the attic and told the supervisor that I had been patient, but this was getting out of hand. He said his guys cut wires short and he was fixing it. The two guys left and another guy came. They finally got it working and set up a portable unit for me. I called Goettl that evening, but couldn't reach a manager, and I was told someone would call me the next day. They left a HUGE mess. It was 11:30PM, I vacuumed my bedroom, where the attic access is, and then they left.

The next day the temperature was rising inside, even though the thermostat was set lower. I called Goettl because no one called me, and the install manager came to my home. He was not interested in what happened, the things they ruined, or my overall experience. He wanted to fix the problems. He sent a team out the next day. The guys were here for another 3 hours and said the pieces were installed backward so the coolant flow was going in the wrong direction. They also rewired something from the unit outside to my breaker inside because the wires were cut too short.

This is a short list of what I experienced:
-Charged a phone inside my home, without asking.
-Used my bathroom, left the seat up, without asking. And there was no tarp in that part of my bathroom. Because of this and the additional removal of the tarps too early, there was insulation and drywall all throughout my closet, bathroom rugs, bedroom rugs, bedroom carpet, and stairwell.
-Used my living room, again an area where a tarp was never placed, to resize the drain pan when it arrived.
-The tarps were all gone and NO ONE wore shoe covers.
-Debris EVERYWHERE and did not clean it up. It was all through my bathroom, on the sinks, rugs and carpets. It was so late that I vacuumed part of my bedroom and the closet, so I could go to sleep.
-The tarps used were all shuffled around the equipment/tools and placed on and off the tarps. When the tarps were gathered, they were folded, not rolled and debris flew from them.
-Put their equipment and toolboxes on my bed.
-Were sweating everywhere and it was all into my carpet. I understand it is hot and they are human, but add this to them not wearing shoe covers and the fact that we are still in a pandemic was really unsettling, and frankly unsanitary.
-The clothes in the closet were covered by trash bags that were tied to the hanging rail. This didn't cover the clothes completely and covered nothing on the shelves. Debris is everywhere on my clothes and the shelves.
-There is damage to my baseboard, walls, and doors, as well as wall decor. I asked the sales guy if anything needed to be removed, he said no, and now things have been damaged. I wasn't informed at any point that there would be any drywall repair for the attic, but the amount of damage to my home is far more than I would have expected.
-Was not informed that insulation might come out of my ceiling vents. I would have moved things and placed some protections through my house to gather the debris.
-NEVER gave me any updates during the install.
-Broke a sprinkler in the yard and no one told me about it.
-The unit outside was NOT SECURELY attached to the existing concrete slab. I could push it over myself.

Here we are now, a month after install. The humidity in my home doesn't make sense, even before the recent rains, it was FAR more humid inside than outside. The coolant hitting the coil in the attic is so loud in my ceiling and disrupts me all the time. I have now had 13 different Goettl employees through my house, for over 30 hours. The price I paid for this does not make sense for the absolutely terrible service I received.

Pick ANY OTHER company besides this one.

Charles W.

12/05/2019 12:00:00 SA

At the beginning of this past summer, I decided to go with Goettl for their rejuvenation package which included a basic inspection of plumbing and heating and air components. I paid just under $300 for this service. Of course, my air conditioning units are old and could stand to be replaced. I knew this and I plan on buying new units before next summer. Goettl said they could take care of this and I sat down with them to discuss possibly purchasing one of their new air units. Their minimum units were in excess of $20,000. After seeing what they charge, I decided against it. As part of their rejuvenation deal, a Goettl employee came out and performed inspection of my plumbing system. Of course, there were issues that needed attention, such as installing a water pressure regulator. Well, with my 10% discount and being a member?????, Goettl said they could install it for just under $500. Wow, what a deal!! NOT I went to a plumbing supply store, purchased the regulator, and installed it myself for under $100.
With the heating portion of the deal, of course issues were found, but nothing too pressing tho. Anyway, Goettl still managed to squeeze another $299 from me to clean out part of heating system. This only took about 5 min. What a rip off!!!!!! I do have to say, Goettl employees were all very nice and professional. However, they are WAY, WAY, WAY overpriced. No wonder they have money for so many TV and radio commercials! All their customers have paid for them. I highly recommend to NOT use Goettl for any services. There are many more reasonable and reliable heating/AC/plumbing companies out there. Shop around. Stay away from Goettl.

Linda O.

11/01/2018 12:00:00 SA

After spending $16k on a new HVAC you would think my home would be cool/warm in every room. Called them back out and now they want me to spend another $8k on new duct work. Said I need more air flow. My old unit didn't have a problem with air flow so there is nothing wrong with my duct work. Also the installation of the new unit did not pass inspection and they basically told us it was our problem. :( NOT HAPPY!!

Clifford B.

7/21/2023

So I had the pleasure of having a AC unit that went out and was recommended that this company would give you fairly good price! And whoever said that definitely probably knows it was oxymoron to go along with it. First off, the technician was late and it's understandable but when other people have time frames, and you're trying to keep up with communications, which was lacking, they don't thrive on delivering good service to the customer. And if I thought that was bad enough, the technician name is Christian and he tried to rip me off, tries to justify why he was late, and he made an inappropriate statement in regards of knowledge meant about what AC unit is. Proceeded to have a long obnoxious conversation with one of my roommate and was very unprofessional. The fact that they take your fee from you in a matter of seconds, which I asked for a refund because terrible service it take them 5 to 10 business days to give your money back . So if I had to rate this company from 0 to 10 they definitely get a zero and I would not recommend allowing them them to convince you to get a new AC unit because they are pricing and what they offer is a scam and is ridiculous! And I would never ever refer anyone to use this company.

Linda H.

8/13/2016

We just moved to Las Vegas, into a home that we had rented out to some tenants. When we moved in, someone had stolen the fan from our compressor outside, among a bunch of other stuff inside. We called Goettl to check out why the AC wasn't working. They sent out a technician quickly, and told us about the fan being removed. Jamie Tapetillo was our service technician. He called his boss, Kurt, who gave us a discount on our service. They also called a store who opened after hours to purchase a fan. He stayed here for over 3 hours to make sure that we had AC and also serviced the units to make sure we didn't have any more problems. I highly recommend this business if you have air conditioning problems or need servicing. They go way above and beyond!!! Thank you Jamie and Kurt!!!

Maggie O.

6/21/2016

Our AC unit took a dive after 5pm on a Monday! We called a few different places only to reach their message line. When we did reach someone we were told that the after hours charge- just to send a technician out was $125! Another place told us they wouldn't be able to send anyone until Thursday--Hello- we have a 9 month old baby!

The next day we called Goettl and spoke to a LIVE person. The window they gave was perfect for us as it didn't interfere with work. Their technician even called to tell me he would be at our house within 30 minutes- plenty of time to drive home from work and meet him. Lex was our technician and he was friendly, polite and professional. He explained everything step by step and switched the capacitor on our 10 year old unit. He then checked the rest of the unit to make sure it was on the up and up. Lex even checked our vents and fixed a loose thermostat. We signed up for their membership plan which saved us $75. Same day service, good peoples and fair pricing! They have definitely earned our business.

Allison N.

6/30/2022

Goettl refunded me the diagnostic charge so I'll give them a three I still don't know if I should trust them but the made good so a least that is reputable

Carola B.

6/21/2022

Wow wow wow. I have never had a bad experience with Goettl. On the contrary, I find them, responsible, reliable, informative and respectful. I give shoutouts to their techs Angel, Josh and Adrian. Mike their supervisor is empathetic and more than helpful. My air conditioner went out last night and they were there. They found my warranty, etc and were out here today pronto. Fixed ASAP and all covered by the warranty. I thank all of you a gazillion times. I am overwhelmed by you kindness.

Jennifer D.

12/03/2021 12:00:00 SA

These people are absolute thieves. First I want to say that the guy that came out was professional and kind but did try to upset from the second he walked in from my water heater (it's brand new) to my water softener.

Goettl came out exactly one year ago to fix something on my heat I'm not sure what but it was cold and I had no heat and paid them $900 for the service. When I turned on my heat this year I had no heat again so I decided to call back.

They came out and told me it was a different problem and quoted me $1500, they also told me I needed to replace the whole unit and would cost me 12-20k. They told me the same thing last year too. The problem this time though was a board and for a brand new board was going to be $1500 to fix my problem or he can take a used one from the van now and it would be $1100. Something didn't sit right with me so I paid them for the day and called someone else.

I got another quote a few days later for $700. Their prices are absolutely insane.
You guys should be ashamed of yourself.

I called a friend back home who owns an hvac company and a board is anywhere from $100-$200. Im not sure what I paid $900 for last year but you definitely ripped me off.

Robert B.

6/23/2017

I wish I could put ZERO stars. I made an appointment with them for their advertised A/C check up. The appointment was on Friday between 10:00 am and Noon. I received a call from the office at 11:15 saying they need to re-schedule. They had other appointments that were more important than mine. They have already been paid by me and they tell me they can come out in the following friday. I told them to cancel any future appointment's, I don't want them near my house. Bad business. I realized I had forgotten about the payment I made to them and called them back for my refund. After 10 minutes on hold, the call was sent to voice mail.

Steven H.

6/19/2016

I had Goettl come out for our yearly tune up. They offered a rejuvenation that was a little more expensive than a basic tune up but our system is quite old and needed extra care. After the service I was not completely satisfied with what we had paid for.

Within a couple hours the Operations Manager called me to find out what I was not happy with. I explained the situation and without any hesitation he offered to send his field supervisor out the next morning. I had an additional phone call to make sure someone had contacted me to resolve any issue. It is apparent that Goettl wants to ensure everyones satisfaction.

The next day Senior tech Mike L came out. Mike was very knowledgeable and did a thorough checking, cleaning and inspection of the system. Mike spent a lot of time in the attic with our 20 year old unit making sure he did everything he could to make it last! He also taught me a couple things about the system I didn't know. After Milke left I was a very happy customer.

Goettl is a company that seems to really care that their customers are happy with their work. I won't hesitate to call them when I need any future A/C or furnace repair.

Mario E.

12/01/2022 12:00:00 SA

I had an excellent experience with Goettl when my water heater started leaking on Thanksgiving day after only 6 years. I put in a call Friday morning and by the afternoon Goettle dispatched a team to my residence. The tech's James and Tony were courteous, competent and professional. I also greatly appreciated the handsome veteran's discount I received. I would definitely recommend Goettl to my friends.

Ivy A.

8/17/2019

My initial experience was very pleasant, from booking my appointment and when the initial technician arrived to my home. The outcome of what the camera revealed about our plumbing was not an easy pill to swallow but I had been hones about past plumbing treatments done to our home. The technician said that he snaked out our drains so that I could use the toilets. This was not the case. As soon as I flushed the toilet, the sewage came up through my master bathtub. I called the company and was told they were sending another technician that evening. No one showed up and I received a call that someone would arrive and they arrived after 7pm and 90 minutes after the call from dispatch. When the technician arrived, he said he didn't have a snake on the truck and that our original technician would call us (Nick). My bathtub was filled with sewage for 24 hours. I was not happy. I received a call from Nick the next day asking why I was on his schedule, I told him the whole story and he said there will be someone coming over today. Robert showed up a few hours after and seemed annoyed by this appointment and by this time we could not flush any toilet in the house for risking more sewage in my master tub, he said he needed to take a call and proceeded to go outside in which I could hear his whole conversation asking why was he sent to my home when I was told by Nick that we would need to repipe the whole house. When he returned he refused to snake my master bath. I was very frustrated, and told him to have a supervisor call me. Thus., left with a bathtub full of sewage and all of this could have been avoided if Nick had snaked my master bathroom initially. I am fully aware that our home in 58 years old with cast iron pipes and that they are in need of repairing, but some relief from this company would have been appreciated. The regional manager Zach called and while it was a nice conversation, all the while I felt as thou I was being pitched a job that was way out of range for us. Not to mention that everyone that was in my home from Goettl kept talking about 20k to re-pipe and my foundation would be ripped up and I would have to re-tile. This was not comforting. I know for a fact that I can re-pipe through my walls and not compromise my foundation. That option was never conveyed. Zach assured me he would be arriving to my home the next morning at 9am. I arranged for my husband to take time off work to be home because I had a work meeting and would not be home. I was impressed that the regional manager would personally come to my home. However, Zach and Robert did not arrive until after 9:30am. My husband left a note on the door for Zach to call me. When I spoke to Zach many hours later, he said he was at my house at 9:10am. This is a total lie. We have cameras that are time stamped and they did not arrive until after 9:35am. I don't appreciate this terrible customer service, nor do I appreciate being taken for a fool and have someone lie to me. Zach knew he could not talk me down and offered to refund my $80 which I has not been credited back to my account. The last conversation I had with Zach was 8/14. I will never call this company again. They are not honest people who care about homeowner's situations.

Joshua V.

1/19/2023

I've had Goettl come out a couple times now to unclog my drains. Roy came out today and not only fixed the issue, but used the camera, and other tools to give me a full diagnosis and clear picture of what's going on under my house. It was cool to see the camera being maneuvered through the pipes. He pointed out a much larger issue without being too salesy, which I appreciate. I respect the consultation style and will 100% be calling Goettl & Roy next time I need any work done at the house. And for only $80 to unclog drains, easy decision. Call them and ask for Roy if you need that done.

Tammy L.

2/23/2020

I went from an $80 water bill to a $305 water bill. I called my Home warranty company and they sent out five star plumbing. They were able to tell me there was a leak but not where exactly it was, if it would be covered under my home warranty policy or how much it would cost to fix it . I wasn't satisfied with the feeling that I got from the tech that they sent out so I got on the phone and immediately called Goettl. Two techs were at my house within an hour. They narrowed down where the leak was and sat down with me giving me two quotes, a fix and replace. They explained everything thoroughly and answered all my questions. They explained their financing that is available through the company, both being quite good. I told them that I wanted to get in touch with the original plumbing company that came out to see if they got any answers from my home warranty company. I was unable to get in touch with five star so I called my home warranty company only to be told that they were never contacted by five star at all . I am so glad that I called Goettl!! I didn't have to wait for anything whether it be receiving an invoice via email, a response to a request or anything. These people are amazing and I would not hesitate to use them again

Don C.

7/23/2023

I should have believed all the bad reviews.

I scheduled a rejuuvination service. The AC unit appeared to be working fine. We keep the thermostat at 78 to 79° and it cycles on and off periodically. The outside temperature has been over between 100-115° for a few weeks, and the inside temperature has been below 79° without fail. Until we had it service with their rejuuvintation service. The next afternoon, the unit is running full time and is 84° inside. Thanks Kevin

The service tech (Kevin) was on time. He opened the attic door, and he hung a couple of thermometers on the nearby vents. He said something sounded odd, and I asked what he heard and / or was suspicious of. He told me to GIVE HIM SOME SPACE!
REALLY?

Then he spent about an hour outside. He came in and said, It's running now (it was running when he arrived) and went out to his truck to write his report.

He's not a brilliant man, as he said his van is out of gas and he couldn't run the air conditioning in his van. He sat in the swealtering heat for about 45 minutes to write the report.

Of course, he said it's an old unit with lots of problems, and it should be replaced for $15,000-$24,000. Shocker, right!

The unit never stopped running after he left. The next afternoon, the unit was still running full time, but now the inside temp is 84°.

Don't use them!!!
Don't trust them!!!
Don't refer them to a friend!!
Maybe refer him to an enemy

Diana G.

6/20/2020

Scheduled air conditioning service from. 11:30 to 3:30, got a call at 3:50 saying they'd be there in 40 minutes. I waited all day, they could have called me with an update
So unprofessional!

Christy H.

01/09/2018 12:00:00 SA

Hunter was extremely helpful and took time to explain the issues with my heating system. I appreciate the great service!

Jun I.

03/05/2019 12:00:00 SA

I just have my routine inspection on my newly installed furnace and aircondition and was done by Victor the technician that came to my house to do the job.

He did a very good job overall .

I also joined in the membership club that he recommended me after discovering that 2 of the relay battery capacitor are already out of range that will cost me a lot of money and that's included in the membership package for free.
I think it's good to be in the membership club to get a fully inspection on my furnace, aircontion and water heater unit twice a year.

Good investment and experience overall.
.

Susan R.

11/08/2022 12:00:00 SA

I had a great experience with Goettle and their team members; Christian, Steve, Adam, and a fourth young man. I had three companies come out before Goettle, one of whom charged me $700.00 + for 10 pounds of freon, and the second company that came out showed me I only required 81 ounces, but then tried to get $14,000.00 from me for a $9,000.00 job. It is scary to deal with people and companies when you do not know mechanics. But this company was different. I thought they were honest, they tried to help me, and I felt comfortable with them. Christian made me feel that I was with the right company. I am happy and I would use them again.

Ron Randall G.

6/27/2018

Wes was the technician who came to our home. He was very polite and professional. He performed everything to the best of my expectations. Thank you again Wes! I recommend this guy

Richard K.

11/11/2019 12:00:00 SA

I don't normally leave reviews I just don't use them again I only wish I could leave a negative Star , I had a plugged main line in a rental house had the tenant call they wouldn't set up the appointment unless I called so I called made the appointment they never showed up the next day called to find out why they said I never called back with a Credit Card for the 49.00 service fee ( RED FLAG ) went through with the service anyways, couple hours later Tech calls with a inspection report ( never asked for it ) asked about the plugged main he tried to continue with report cut him short after he told me both toilets needed replaced asked if he cleared the main yet No not until the toilets are replaced. said NO clear the main that's all he quoted 80.00 to clear main, OK I was thinking 31.00 more nope 80.00 on top of 49.00 service fee, all done get a call form tenant they said he broke the lid to the toilet tank and left , tried to call they never returned the call. BUYER BEWARE !!!! by the way I have been a service tech in a different field in Vegas for over 20 years THESE GUYS DONT BELONG HERE MONEY GRUBBING UP SELLER!!!!!!!!!

Mandy M.

7/28/2023

I called Goettl back in May for a rejuvenation of our older AC. Even signed up for their membership thinking it would be worth it just for the two check ups a year. But then they came out and my AC compressor was so old and not performing well so they offered two options, Compressor saver kit or whole new AC unit (quoted about12K). We opted the compressor kit since they said it could extend the life up to around 3-5 years. didn't even make it more than two months now. Compressor is seized up and now they are wanting 15K for a new AC unit. I just wasted 2K with them two months ago. This is ridiculous and could have saved us a ton of money had they been honest from the get go. I specifically asked the technician what the expectancy of my compressor was back in May and he assured me it was still running okay just not great and would need to be replaced in the next year or two but he made it seem like it was not anytime soon. So now I'm stuck with a membership that does me no good with no AC and I'm out 2K and I was quoted even higher now. Would not ever use Goettl again.

Jenny D.

05/07/2018 12:00:00 SA

Absolutely horrible. I have heard their commercials so much, I bought into their story and thought this was a reliable company. I scheduled a rejuvenation appointment and it has been cancelled 3 times over the past 3 weeks. The last was a no call/no show. I called the office and they said their technician's were too busy with units that have gone out. I said so does my ac have to NOT be working for someone to come? the customer rep put me on hold to speak to her supervisor. She came back and scheduled another appointment the next day. I asked her, are they going to come this time? She said-yes..I flagged the necessary information to make sure someone gets there. They came and were not able to fulfill the service because he did not do tune ups. He only processed repairs?? The rep I spoke to flagged my units as not working?? What is wrong with this company? If they can't train their customer service reps to understand the process...how are they able to train a technician to fix anything? Stay far away from this company!!!

Enne B.

2/28/2018

I own an older one story condo unit that is 736 square feet. My tenant is a senior citizen and disabled and was without heat on Friday Feb 23rd. I couldn't get a hold of anyone at my HOA to find a reputable air and heating company. I contacted Goettel Air Company. On the positive side, the technician that came out Saturday Feb 24th was very nice. The service evaluation fee was reasonable. He determined that the unit on the roof was beyond repair and that I needed a new unit.
He called his supervisor to explain the situation. He had the supervisor on speaker phone. The supervisor was quoting me $9,000 to $12,000 for a new two ton gas pack unit. I told the technician that there was no way I could afford an expense like this. I overheard the supervisor saying Check her credit. I then told the technician, I am not going to finance anything like this.
When the technician explained to the supervisor that I could not afford this he said he would look in the warehouse to see if there was a rebuilt unit or a unit that was returned. He would call me in 30 minutes time.
The supervisor did NOT call me in 30 minutes time.
Here's the bottom line, the quote from Goettl Air for a new 2 ton was ridiculously insane. I goggled several other companies and I found an established company with a great reputation for a price of $4,200.00. Everytime the radio commercial comes on for Goettel and Sunny The Plumber I turn it off now. They advertise way too much. And that's why they charge so much for new units. Someone has to pay for that advertising. I highly recommend that you do not use Goettl.

Jack M.

06/10/2017 12:00:00 SA

We got off to a rocky start, but the co-owner Steven called, came out, and completed the service request. Steven was very knowledgeable, courteous and professional. I will use Goettl for all my HVAC needs.

Andy N.

09/09/2020 12:00:00 SA

Goettl is over priced. My toilet was leaking from the bank tank and I needed it replaced soon because my water bill was getting to high. Before the plumber even looked at the toilet he was already trying to sell me something else. They also would not give me price on the service because the plumber said he had to call his manager. Should there be a set price for certain services. The plumber was done in less then 15 mins and charged me $400. I will not recommend anyone to Goettl please try to find a trusted plumber that will give you a fair price.

Michael N.

8/26/2020

Received marketing (solicitation) phone call, $49 to check our air conditioner units, no limit on number of units. Set appointment as I recognized Goettl's brand name from advertising throughout NV. Appeared to be good deal to inspect two units considering it's over 100 degrees now and the units are over ten years old.

Tech's arrived, was advised a part was worn down on one unit after they inspected the two air conditioners. Heard a sales pitch about replacing both units. Since the units appeared to be functioning (air was chilled inside, no unusual or loud noises, etc), I advised I'd call if there was a future problem.

Within two weeks, one air conditioner started making unusual noises. Called Goettl back to diagnosis the unusual noise.

Advised that same part needed to be replaced. $330. Authorized the replacement after enduring high pressure to totally replace BOTH air conditioning units.

It took ten minutes to replace the part. I looked on Amazon, the part is under $10.

Ten minutes labor. Part cost under ten dollars. Charged $330. Air conditioner prior to $49 check up functioning OK. Sales pitches to replace functioning air conditioners.

Last time I call Goettl.

Sydney O.

02/02/2017 12:00:00 SA

We called Goettl 3 days ago and they have NOT gotten back to us! Our heater broke, I called Sahara Air yesterday and they were at my house by the afternoon!

Where is this 1 hour response time?

Toni R.

05/08/2020 12:00:00 SA

We have been in our home for almost 10 years and for the past year and a half our AC unit has been giving us issues. Monday night it finally gave out! We called Goettl Tuesday morning and they where able to get someone out that evening. We had the pleasure of meeting Dylan and he was very professional and helpful with answering all our questions and needs. Dylan genuinely cares about his customers and ensured we had all the proper paperwork and that we understood what was going on and what was about to happen with us purchasing a new AC Unit. The next day (Wednesday) we had a brand new AC Unit put in and we couldn't be more happier with the service from Goettl. Our new unit is excellent and it's quieter then the old one we had lol and our home gets cooler way faster now BTW they had a really awesome portable AC put in our home till the new unit was installed. Thank you so much Goettl! From the phone operators to the field technicians to the installers you are all amazing and have made our experience great.

Mike M.

6/29/2019

Did a great job. I needed an extra water bib installed in the front of the house. Goettl came out, gave and estimate and had it installed within 24 hours. They were more expensive then other estimates i had received but i needed installed right away and they were the only ones that could provide this service. Tech was on time, very professional, quick and neat. Great job.

A J.

7/18/2023

My son's air conditioner went out. He called Goettl to come take a look at it. The tech that came out looked at the air conditioner and told my son he needed a new air conditioner. The cost would be $15k. My son called me and put the tech on the phone. The guy was extremely rude, said he could bandage it for $3,500.00, but there would be no guarantee. The next morning I called another company and they came right out and told my son he only needed a new motor and capacitor. It cost less than $700.00. Goettl is a fraud! They will scam anyone who will listen to their BS. Further, the company who came out and fixed it told us that if and when we needed to replace the air conditioner it would be $10,000.00. I would recommend nobody use this company.

Lurene B.

2/19/2019

The 1st tech was amazing, fact efficient and polite, the financing was easy also, after that its was poor customer service, not returning calls ,
excuses and attitude, took over a month to pull the work permit for the inspection, first they said we need electrical done but when they found out it would cost 2500.00 they then said we didn't, we where told the unit would be installed with everything correct and up to code,including the electrical, we will see when the inspector comes if it passes there sales men said if its was not correct and installed the right was the would thing would be free. right not i would not recommend this company to anyone i know based and the follow up customer service and the way we have been treated to date this is a big no for me, i will make sure my co workers and friends and family are aware of the problems we have had with this company and the way we have been treated to date, they got there money and now we do not matter, very disappointed

Yaz G.

09/12/2018 12:00:00 SA

My technician today was Wes he was very professional honest and he explained everything that the ac unit needed was explained everything to us I would highly recommend him

Mike L.

3/19/2017

Very good air-conditioning they show up on time and they're very honest but if they need to fix something they're very expensive so you're better off trying to do yourself.

Caroline B.

6/14/2020

These guys are the best! Always on time and super friendly. Big thank you to Jimmy Brady for making our Sunday a lot better

JT M.

5/23/2023

Too many commercials. That should be a red flag. Horrible customer service. Bait n switch. Dont fall for the monthly scam either. Is this cvall center even in united states? Do the small business' a favor and pass on corporate.

Whole process was a waste of my time.

Ellen P.

10/20/2020

Broome Lewis I have emailed you as instructed but you have not responded not surprised

Update - I sent it to the correct email address I checked and just resent it again

Melissa D.

4/15/2020

Goettl AC,

Our yearly pre-summer air conditioner inspection.
Technician Bronco showed up on time, introduced himself, clearly explained everything he was going to do, and went to work.
After he was completely done, and they do thoroughly clean the outside unit (and we couldn't believe the dirt that came off), he sat down with us and showed everything he found, good and bad.
(Pictures do speak a 1000 words.)
After seeing all the photographs clearly showing everything good, but mostly bad, we decided to replace the air conditioner instead of throwing money at 21 year old air handler and compressor units.
Bronco got us all set up with the units and additions we wanted and scheduled us a date and time for replacement.
On the schedule replacement date, Jason and his crew, showed up on time at 8 am.
Jason introduced himself and his crew, explained everything they were going to do, and got to work.
After turning off power to the inside and outside units, reclaimed all the old freon, they disconnected the outside unit.
Once in the attic, the inside unit was disassembled and removed quickly.
However when it came time to install everything they were more interested in doing the job correctly instead of fast. That's because doing the job right and to code was more important to Jason and his crew.
Once completed, a test of everything was done, and our new and a lot quieter air conditioner ran beautifully.
I highly recommend Goettl for all of your air conditioning needs.
In a little over 1.5 weeks, they will inspect our plumbing and I'm expecting the same professional service plumbing crew members that the AC crew members gave us.

Thank you Goettl

Cindy C.

06/06/2018 12:00:00 SA

Selling the house. Inspection located a need for some AC repairs, which I thought had been done at last hears service. Wes came out, was very professional, took photos of before, during and finished repair. Needless to say I was surprised this wasn't completed at last years maintenance. But was very happy that Wes offered to make it right and completed the job in no time!

Moises Q.

7/22/2018

Although i did not use this company for their services i do want to leave a positive review! We had Ryan Elliott come out and give us a diagnosis on our ac concern, He was very nice and polite, he cleared up our Evap drain so that we were able to use our ac in the meantime, he found the root cause to be an Evap coil issue and then had his supervisor Rob come out to give an estimate on our options, Both guys were respectful and nice, also the breakdowns and presentation of their products was great... the company as a whole has a great philosophy... only con is the pricing but that aside those guys did very well if money was no option for me i would of used them

Jennifer E.

6/25/2021

Josais and Kevin were very pleasant, knowledgeable and friendly. They explained everything and provided pictures and feedback. Josias even went further to look at my hot water heater informed me of things I can look for when the plumbing team comes out. All around Fantastic service.

Sheila N.

4/28/2019

I'd give Goeettl negative stars if I could!!! I bought Goettl's preventative maintenance plan for $199 a year. First appointment out and they tell me I need $1000+ in repairs on my 2012 A/C unit. First the tech said the guy that sold me the plan had told him I was so nice that he was sent specifically to take care of such a nice customer. Uh...so if you are not nice on the phone you don't get treated well? First red flag. Once I balked at the $1000+ in repairs, the tech called his boss and amended the extent of repairs and price to $350!! But I thought my A/C needed all these repairs? . Second red flag!! Called my brother who works for a major commercial construction company. He sent out his best commercial HVAC company. The repairs were $161 and that was the price for anyone. Not because my brother knew the owner of the company as the tech added it up off his residential price sheet in front of me. What a scam. $200 learning lesson right there!

Krista B.

04/05/2018 12:00:00 SA

Terrible experience. Last Saturday we had scheduled a technician to come to our house for a simple rejuvenation for $79. Within minutes of the technician arriving he breaks our service disconnect and immediately hands over an iPad and says it's $500 to fix and that because he broke the service disconnect he cannot complete the service he came here to do. We were not ready to make an unexpected $500 decision within moments, so we rescheduled for the following week, while we researched the repair. My boyfriend made a couple calls, ran to Home Depot, spent $13 on parts and came home and rewired and installed it himself. Good thing we didn't hand over the $500. Our appt was for rescheduled for today with a window between 4-6. We received a call that they were cancelling on us, because the technician was too busy, were asked if we wanted to reschedule, and the next available was next week! At this point the answer is HECK NO. Your company broke our equipment and as far as you know we could have been without AC for the last week, and you have the nerve to cancel on us? Don't fall for their we do it right commercials. Obviously if this is how you take care of customers, then your doing it wrong.

Tyler S.

7/30/2018

Had my entire system replaced in August and have had nothing but problems since. Water continues to leak all over my floor despite half a dozen technicians coming out and claiming its fixed.

UPDATE: Goettl came a few months back to repair the damage that was apparently from the manufacturer or shipping. These hot summer months have proven the new unit to be cool and reliable with no leaks. Thank you for rectifying the problem!

Peter S.

5/13/2019

Outstanding service. Arrived on time & ready to work. Answered every question & very courteous. Will definitely use them again. Very highly recommended.

Claudia M.

8/13/2020

Let me start out by saying I'm COMPLETELY disappointed with this company. Heard a lot of good things. Even became a member. Called last Friday for service to my sink / toilet. Was told on Monday they overbooked and no one could come out until Tues the next day. Was told on Tues tech was running behind and they would be coming out at a later time. Finally came - fixed sink but made my toilet worse. Called to reschedule on Thurs. told them someone would be home. never came. They said they called me 2 x. I was at work could not answer my phone. They cancelled me without calling to inform me. Called back, was told I can reschedule for a later time on Friday! That is way unacceptable. Scheduled, for Sat??!!! Wow!!!! DO YOUR SELF A FAVOR ABD SKIP THIS COMPANY!!!! They advertise they will make it right. DO NOT BELIEVE THEM!!!! Should have called another company!!

Mark H.

3/20/2018

I've had Goettl for about two years and have been very pleased with their service. I just had the annual inspection of my air conditioning system. Errol was the technician. He is very personable and easy going. He also found that a part on one of the units was leaking and could possibly fail (even though it hadn't failed yet). He also checked, even though I didn't purchase the system through Goettl, and found that the part was still under warranty and made sure I was aware of when the warranty does expire so we watch the other unit. Errol was attentive to keeping my home clean during his visit, asked about accesses, and was a pleasure to have in my home. I couldn't be more pleased.

Deron G.

6/23/2017

Two time I scheduled a time to have my ac unit serviced. Bought the VIP package and got stood up twice. Both times no call no show. Poorest service I've seen In a very long time. No follow up calls or concern. Just a response of we are very busy.

T J.

1/20/2020

Had scheduled Furnace maintenance today and Mr. Curtis Coker came out and took care of everything! He gave some great advice about changing our filters every month instead of every three months. He was as kind, professional, personable, polite and respectful as some one could hope when having a stranger come into their home to do routine maintenance. I'm glad Goettl has people like Mr. Coker working for them. My experience was great. Thank you fOr your kindness and your willingness to help. The world needs more people like you! Give this man a bonus and some extra days off, he deserves it!

Johnny V.

8/22/2022

Not even Kenny and Sadie the guard dog could save this service issue.

I called Goettl to service my residential AC unit. They responded the same day. Shocking, truly. Professional from the start and I was super impressed.

Once the technician arrived he diagnosed the problem and fixed it. The service took 15 minutes to hit my AC back on. Apparently a wire had come loose so he reconnected it. Great!

It cost $384.00 plus the $89.00 service fee.

These guys charge more than a Mob lawyer. The loveable shtick on the radio is just that. These guys are sharks.

They offered to make it right by coming back out to do a free service on my 3 units, no charge. I declined.

Savannah T.

8/28/2018

We needed our units to be looked at so we called Goettl to have a rejuvenation done.

David, our technician did an amazing job! He was respectful, friendly and knowledgeable. We can definitely feel the difference in our home. We highly recommend Goettl and our technician, David.

Mitchell F.

04/09/2019 12:00:00 SA

Very pleased with the professional service from Goettl! The whole experience from start to finish exceeded my expectations. A/C maintenance is a question of risk vs. investment. Sarah, our very knowledgeable and thorough tech, gave us a comprehensive review of the state of our system, including prioritized recommendations for next steps. Do business with confidence! Thanks for the cool flashlight.

Jonathan H.

6/26/2017

I would not recommend this company to anyone. Their commercials are bs and false advertisement. They try to scam my Father into buying a 12k unit when his old one is only 10 years old and had a small issue that should have been something a standard ac check should have found but when we ask a gentleman why his worker did not catch such a simple problem he had no response. This is horrible and luckily their are too many people in my family with sales experience that knew exactly what they were trying to do. Shame on you Goettl. I really hope this is not how the owner wants his company ran. I also hope the owner will reach out to me and my father with an apology for how horrible of service and the attempted scam his worker did!!!!!!!!!

Judi K.

7/24/2020

I would have rated this company as low as possible. Why you ask? Mid June 2020 there was a major water leak in the ceiling in my main bathroom. It was the result from bad water line installations when my home was built. In a panic we called the one company that came to mind since they have used the media so much, Goettl.
The plumbers got out to our house, did an evaluation, inspection, and determined what had happened. They provided a program that would enable us not to go looking or just having to accept our homeowners insurance company telling us who would do the work. Sounded great right? From the time the work started and until the completion, communications and the customer service, that Goettl says they provide went down the tube, big time.
The only shinning light that Goettl provided was from the people they employ in the battleground we faced.
All homeowners in my opinion share a few truths about living in this valley. If you find great doctors, dentists, electricians, plumbers, and of course handymen, we will never, not ever let them go! NOT EVER!
So, kudos go to the three employees who more than deserve FIVE STARS from us. Tawny (customer service). Ben (lead plumber) and to Pedro (Drywall, Painter, the best in the business). Without them the whole job was a bust.
Tawny, kept her cool and was truthful and dependable . She always was there to inform us and found out who the right person was that needed to be contacted.
Ben, worked his balls off through the heat of the day and into the long nights. He had to put up with getting called off the job, going shopping to buy hardware, and piping that were not provided, and wrongly sent to our home. His help....were rookies who worked hard but needed instructions. This job needed workers with experience.
Finally, Pedro. The man is an artist in all aspects of the word. He is a master at his craft. We had fifteen major holes of varying shapes and large sizes throughout the house and garage. By himself he orchestrated a thing of beauty.
The team at Goettl office dropped, fumbled, lost control of the situation at my home that caused a huge crack in our belief of what they say on media, and as one holds on the phone, when two employees banter in a recorded message. Leave the comedians to the strip please. Stick to business and results, it would get you a better review. They were lost without a key there. There it is folks. Decide for yourself.

Ron S.

04/09/2018 12:00:00 SA

Goettl's service representative, Arnold, was excellent. Very professional, thorough, and friendly. We really appreciared his fine service.

Thank you.

Ron & Oksana

C C.

10/05/2020 12:00:00 SA

We had to replace our unit as it was 23 years old. Stephen Gamps and his team did exactly what they said they would do and completed the job quickly and efficiently. Thanks to Robert and Carlos for cleaning our air ducts. You acted professionally and did a great job. I would recommend this company because they know what they are doing and care about their reputation.

Amy T.

03/07/2020 12:00:00 SA

After 2 years of having my a/c break down me I decided to take the plunge and buy a new system. Due due the financial situation I was left in due to my husbands passing my credit score was in the tank. I had tried other companies and got turned down. Steve came out today and worked his magic and got me approved. And i5 wasn't even his day to work. He went above and beyond which no one else did.

Michelle D.

8/19/2019

They are not the upfront company they claim to be. One of the first questions was if I was alone (making sure I didn't have a husband to consult with) then they proceeded to tell me I needed a new system but refused to tell me the price....until they ran my credit. Needless to say I replaced BOTH systems for the price they were going to charge me for ONE. I keep calling back because I will NEVER let them in my home again. I want to cancel the 6 month cleaning, they promise a call back from a manager which of course NEVER happened. Then when I continue to call...they say I need to be transferred to the NV center....which number has been disconnected!!!! I call back, now that number says it's disconnected!!!!
They are scam artists and play off fear! Do not trust these people!!!! The news station is my next call!

Dee W.

08/01/2018 12:00:00 SA

I don't often feel compelled to write reviews and it took me several weeks to take the time to write this one. I was vacationing in Missouri when my daughter called me from my home in North Las Vegas to say that the a/c wasn't working! It was early July and very hot. I had her call Goettle and they were able to schedule an appointment for the next day, Sunday, after my flight arrived so I could be there. The technician, Corey, arrived on time as scheduled. Corey was courteous and professional. He inspected my system and ran a few tests. Corey then climbed into the attic to check the relays on the furnace panel. It had to be 110 in the attic but thankfully Corey was determined to be thorough. Once Corey finished his inspection and testing he offered me several different options for repair. Corey thoroughly explained each option with the pricing and was very patient as I asked many questions. When I finally decided on a course of action Corey set out to complete the repairs. He was very knowledgable and obviously good at his work. Corey had to work in the direct afternoon sun in order to get my a/c operating again. I can't thank Corey enough for his patience and experience. My a/c has never worked better. While I hope I never need major a/c repairs again, if I do, I certainly will not hesitate to call Goettle and request Corey! Corey did an exceptional job!

Lauren T.

08/07/2019 12:00:00 SA

This place was Sunny plumbing before and I think it went downhill. When you call and you're on hold you have to listen to an advertisement which is very annoying. So we decided to go with the same company that installed the water heater a few years back, since it was still under warranty, they only covered a prorated amount and we had to go to Home Depot with the technician to actually purchase of the water heater. We did not know that we had to do all that until the technician got there and went to Home Depot. This was already a judge inconvenience. He called us from Home Depot telling us to go there and when we did go there, he had my husband assist him in carrying the water heater and the cart- which is pretty unprofessional, all this with him with a smirk on his face. He did the job but never really spoke twice and never explained anything to us. It was an awful experience. The only good thing out of this is that the installation was available in payments (which I was waiting on a manager call to discount-so I was late in paying,) which was already a ridiculous amount in my honest opinion. We eventually spoke to the representative since Chris (the manager) was out of town for a couple of weeks-who discounted us $100, which I was not happy with. The technician should be reprimanded and this company runs like a factory business. Don't think they're a mom and pop- they're not. I am not recommending this place to any one.

Lindsey K.

08/06/2019 12:00:00 SA

We called Goettl because one of our two air conditioning units was blowing warm air off and on. The person that they sent out was very nice and checked everything out, told us what he thought the problem was, but decided he needed to call his supervisor to come out and check the unit. The supervisor came out and told us we basically needed a whole new unit and quoted us about $15,000!!!! We decided we needed a second opinion so we called another company to come out today. We needed a new fan motor, cost us $500. I feel like Goettl tried to cheat us and will never be using them again.

Jan J.

6/27/2018

Been in our home 4 years now and had a competitor service our a/c a few times for cleaning and check ups. Had Goettl come today and they did more in one visit that the previous two visits (of the competitor) and now our a/c is quieter and running with much less vibration.

They washed our coils using a cleaning solution rather than just spraying plain water on them. Amazed how much dirt came off the coils!

I would definately recommend this company and will sign up for the regular maintenance program as well. The technicians were respectful of our home and obviously we'll trained and experienced.

Than you!

Justin P.

9/13/2018

VERY friendly staff, but either unknowledgeable or unethical.. They told me my ac unit was completely shot and absolutely no longer in working condition .They almost convinced me that I must buy another unit from them for around $11k-$17k, but I decided to get a second opinion before spending twelve grand. Glad I did. Goettl cut into my insulation in the attic when I was told by another company (ICE heating and cooling) that it was completely unnecessary. Now I have a huge patch of insulation cut out in my attic . I decided to get a second opinion with that company (ICE heating and cooling) and they told me otherwise and fixed my unit within a couple of hours. AC unit works perfectly fine now. Goettl tried to make a quick buck and sell me a $12,000 unit when in reality it really was repairable... I regrettably paid Goettl $241 to convince me I needed a new ac unit when in fact I didn't.. Always always get a second opinion people! Especially if Goettl is your first choice.

Mike M.

08/11/2017 12:00:00 SA

after an initial negative impression, the goettl manager kurt assured me that he would have the dilemma remedied to my satisfaction and his promise was fulfilled. his well mannered and proficient technician roy provided the expertise to make a tricky repair and did so in a timely manner. i would be pleased to recommend goettl as a great resource based on the experience.

KC C.

6/29/2022

Our A/C went out and we had been having trouble with our home warranty because the unit is on the roof, so we called Goettl hoping somebody would look at our unit.

They sent a tech out, he was very professional, very nice, seemed like he knew what he was talking about but overall just a salesman. He showed us pictures of the unit, gave his recommendations and was supposed to return later in the day for a designer call.

After we discussed pricing and decided not to proceed with Goettl, we called and cancelled the later appointment so he didn't need to waste his time.

Today, after having the company come to fix our A/C, they said that a piece of wiring is missing and the entire unit was just left open and in pieces on our roof.

I'm disappointed that he wouldn't even think to tell us that he removed a piece or left it open like that, especially after we tried to be considerate of his time.

M C.

05/06/2016 12:00:00 SA

I called early afternoon and the tech (Jeff) was at my door within two hours. I explained the problem and he went up on the roof to evaluate. The evaluation and repair were completed within an hour and a half. Jeff was courteous and professional, explained everything in detail, and made recommendations for proper maintenance of heat pumps.

Note: I had another company look at this unit and was quoted around $1,250 to get it in operable condition. Goettl completed the repair for around 25% of the previous quote.

Jeffrey D.

01/02/2021 12:00:00 SA

Go with a different company. All this company wants to do is sell new units and they sure push it hard almost to the point of being deceitful. I had been using their service maintenance program for a couple of years. Unfortunately, every time it came to my AC inspection, all the technician did was crawl on the roof and take pictures to try to upsell me on a new unit. They have done this every time they come out for their maintenance check. Enough is enough. I am not paying a maintenance contract so you can try and sell me a new unit every time you come to my house. FYI- I got a second opinion from a different company and they found that my unit does not have to be replaced. Choose another company!

Mike S.

8/26/2019

Update: CROOKS! They did end up billing me AFTER breaking my capacitor AND they also have billed me monthly after. Wow- Just wow...cancelled my credit card. Unbelievable - I am stunned at the business practice of Goettl Air Conditioning. At least when you said you would cover WHAT YOUR TECHNICIANS broke, I figured ok. At least it wasn't a robbery. I cancelled the service plan because I was not comfortable with your techs breaking my equipment.

I may go after my $209 that you stole. Small claims court.

-------------

Bottomline Up Front:

Pricing - 0 stars
Integrity - 0 stars
Value - 0 stars
Customer Service - 2
Quality - 1 star
Overall - 2 stars

Review:

Purchased the $80 check up with the year round maintenance. They got a strong name in Las Vegas and some contractors said when you need someone there; they're not like others and show up many hours or days later.

Let's start with the background. New homeowner. 1991 dual-split air conditioners. From the average Joe not knowing anything about AC, these units looked well kept given there age. I've seen worse in Virginia. Two contractors came in and looked at the units. My first sign of trouble

1.) My breaker blew (they broke the capacitor)
2.) Sir, I'm gonna be honest with you, I'm not here to make money (red flag red flag)
3.) They bill me for what they break to get the system back up and running (thug move)
4.) Show me the amps my system is pulling is 120amp (my average usage in VA with a house double the sqft and electric car: 40amp)

Why is #4 a sign of trouble? Isn't that more informative. Yes. That got me to get quotes after

5.) $8K to replace one AC unit
6.) Told the old adage which while true makes them overpriced: You get what you pay for

So you can get a Cadillac and get from A to B or get a Ford. This is an air conditioner unit. Lets just make sure it gets from A to B. I don't need bells and whistles here.

So I've had several other folks quote me as well. Lowest cost is $5,250 per unit. That's a $2,750 difference. I informed all the vendors I would make a decision *AFTER* I received my first electric bill...trust, but validate. Right?

The bill came in at $88 for 13 days usage. This was such great news!!! My AC is not over consuming as Goettl depicted! I'm not out of pocket all this money. I just need an honest company to come out and continue servicing my unit which I will find.

So why two stars and not zero?

Well although the price competitiveness (replaced gauging) was there, I'm told they are going to credit what they broke so that's one star for customer service- the second star goes to communications: They do call often on the phone which shows attempts to recontact.
I gave a star for quality because although they blew my capacitor, they placed the new one on the unit very nicely and not in a box like the others that had previously serviced the unit

Pricing - 0 stars
Integrity - 0 stars
Value - 0 stars
Customer Service - 2
Quality - 1 star
Overall - 2 stars

I will cancel out of their program and let them collect what they got out of me. Integrity is super important when working with a company. A close second to that is reliability.

If you had a different experience, please share so that others can make a sound decision when choosing a provider. They've been around since 1939 so maybe it was the 3 folks I had.

Scottie G.

1/30/2023

Worst service in Vegas, be prepared to have your time wasted. They call me at 11:15am to say the technician will be there in 30 to 45 minutes.

Only yo call me bavk to say oh the technician needs to fill out paperwork will be delayed. Then thry call me back at 12:40 to say he'll be there in 30 to 45 minutes he on his way. So at 2p I called to cancel service.

The make up excuses as to why they waste your time. They said it's a standard response to say 30 to 45 minutes. The person calling you to say that has no idea where the technician is and where you are located so have no idea how long it will take them to get there. I was told it's the standard response thry tell everyone. Great way to treat customers

Kayson P.

6/22/2017

Rejuvenation!!! Yeah right. First of all its per unit...which actually makes sense, just say that on your commercial!! They came out and all of a sudden they needed to sell me a 400 dollar part. Okay sure, except now instead of the highest temperature inside my house being 76 during the hottest days of summer it's 80!!! Instead of trying to upsell your customers for parts and service they don't need so you can run more radio ads, how about taking care of your customers??? This is craziness. They are supposed to come back out tomorrow. I will post again on what happened.

Chris G.

12/19/2020

They want me to pay $750 to fix a leaky toilet water line and totally flaked on me twice in the last three days. Didn't show up today or even call me to reschedule. Nothing. I'm hiring another company and guarantee I'll pay half what Goettl wants.

Lv D.

7/22/2018

Great commercials on the radio ! But anyone can bs on the radio . They no called no showed on my service . Sunny plumber did the same ... imagine that same owners . Same lack of service .... go elsewhere ....

Holly A.

05/09/2018 12:00:00 SA

I booked a rejuvenation appointment over 2 weeks ago. They called me 1 hour prior to the scheduled timeframe todto tell me they couldn't keep the appointment due to high demand. The next available appointment they offered to reschedule was 3 weeks later! Terrible customer service! Do not believe their ads that they do things the right way. They DID NOT do the right thing....which should have been to keep their appointment as scheduled. Lost me as a potential customer forever and I have 2 properties that will need new AC systems within the next couple of years. Their loss.
Believe the 3 star overall rating....not the advertisements. Very disappointing. But probably a good indicator of what was more poor customer service if I did purchase a new AC system.

I just saw Goettl's reply to my post. While I appreciate the response...I find it continued poor customer service. Lack of any action from them to make it right. I have a feeling it's because I booked the $79 special for rejuvenation....have a feeling people who are paying more are getting serviced first. I received no phone call, no concern from anyone at Goettl (other than the very politically correct reply on Yelp), no offer to get to my house sooner than May 27. Truly terrible. Again...do not fall for their ads and the response they posted. They are very good and marketing...and words.....service and execution not so much. Action is more powerful than words.

Just another note....go to Home Depot. They are coming to my house this Thursday for only $49!! They were able to book the appt within 4 days.

Michael V.

06/07/2021 12:00:00 SA

During the recent period of extremely high temperatures, our air conditioning units shut down. I called several HVAC companies and Goettl responded by sending a technician that same day. He was more salesman than technician. He quickly determined that both units were damaged. He went on to advise that a rebuild would cost approximately $4500 with no guarantee that would work and then you would be out $4500!! He steered to replacing both units at a cost of $11,400. I scheduled the work and in the mean time I sought a second opinion. This person ( the owner of local commercial HVAC company) ran more tests than Goettl technician/salesman and concluded that the fix was to replace the capacitor and contactor on each unit...this fix was $350!!! He replaced these parts and each unit was instantly operable! I believe Goettl is more concerned with making a sale, doing what is best for THEM, than doing what is best for CLIENT!!!
Beware.....

Big4 P.

05/10/2022 12:00:00 SA

I had a very uncomfortable experience with Goettl. They did an annual tune up (which is really an inspection) as part of Sadie Club and started to use high pressure sales tactics on me. The tech calls the supervisor on speakerphone in front of you to talk about the condition of your unit in doomsday fashion. Then they tried to schedule a second sales meeting with me to replace my unit.

I was very clear with the tech I wasn't interested in replacing the unit before receiving at least three quotes and assessments. I was also annoyed that the unit was no longer cooling after the visit. The tech did not clean the evaporator coils or add refrigerant. The tech did not offer these things to me. I spoke with Goettl same day and they offered to send a second tech. I got a text message with a new technicians photo. Instead of new tech showing up I heard an angry knock and it was the same tech from earlier. He made me uncomfortable coming back to my house, the knocking and overall attitude received was disconcerting and I told him to leave my property. I have it all on Ring video. Also what was the point of the second visit if he wasn't going to add refrigerant and clean the coils? When I called Goettl and asked why they sent the same tech they said well your unit has major problems what do you expect us to do? Super helpful guys!

I was able to get a completely different company to come out later that day. The gentleman kindly added refrigerant and cleaned the coils. This gentleman told me my unit may need to be replaced in near future but he did not use high pressure sales tactics on me. My air is now ice cold. We will see how long it lasts but it works for now.

When I replace my unit that will not be with Goettl.

Calumn M.

02/08/2020 12:00:00 SA

Wes L was nothing but perfect in his performance. Was honest about our situation and what was needed. He was vastly knowledgeable and very friendly and professional. Hope to have him for all our future tune ups.

Scott K.

4/26/2019

I've heard the commercials, loved the Mission Statement of this company so when they offered an 80 dollar radio special for their normal 129 REEEEE-JUVINATION, I jumped at it. Bought a new house last year and our electricity bill didn't match what we researched so wanted to see if the ACs were the problem...

Ron showed up on time with a shiny new flashlight!! He explained the process prior to doing the work and I noticed he must have been Sadie approved by his manners and demeanor, nicest guy in the world. Then he got to work.

A few hours later we got the results I was expecting. It was my ACs drawing too much power. He had pictures/videos to document everything. Explained it all to us, made his recommendations and not once did I feel the pressure I normally do from these types of repair people/techs. He drew up his report with all the pics and sent it over right away so we can decide our next course of action.

A bonafide exceptional experience!! Call Goettl next time you have AC needs, you won't be disappointed. Thanks again, Ron!!

Liz S.

05/08/2018 12:00:00 SA

had scheduled an appointment for saturday 05/05/18. was told technician would be there between 12 p.m. and 4 p.m. and that i would receive a call a half hour before technician arrived. technician never arrived, and i never received a call.
called on tuesday to reschedule. was told my appointment for saturday was showing booked and still opened, that they didn't know what had happened. when i asked to reschedule, they told me next available appointment would be in september.
why, would they not offer me an immediate appointment, apologize for their scheduling screw up. instead, they tell me next appointment available would be in september.
apparently their customer service is not what they advertise

Eric B.

06/05/2019 12:00:00 SA

Apparently the technicians time is more valuable than mine. After waiting for almost a week for an appointment, I work it out to be home for the date and time they scheduled me for. They called twice to push the time and I said I'd be waiting. You would assume they would just come over (because no one told me otherwise) as soon as they are available, but no. As I said, apparently their technicians time is more valuable than mine and even though I said I'd be here, they have to get verbal confirmation that you will do what you said you would do (be here) despite them not being able to do what they said they were going to do (be here at a specific window of time). I didn't hear my phone ring and they left a voicemail that if they didn't hear from me in the next 10 minutes they had to move the technician out of the area. WHAT??? If you're in the area then do what you agreed to do and come over while I am waiting for you. I went to use my phone and saw they called. I called about 20 minutes later and they said they had to reschedule. Are you kidding me?? What, so I can roll the dice and hope they actually do what they agreed to do this time?? Sorry Goettl, you've wasted enough of my time. After reading their negative Yelp reviews I feel I dodged a bullet.

Cb S.

06/02/2018 12:00:00 SA

I will start by saying that the technicians and sales folks were all pleasant, professional and were on time and communicated well. After diagnostics of my failing AC unit, the recommendation was to replace the entire system to include the furnace. My AC unit was very old and I understand the recommendation to replace everything although not sure that was to be the right move for me. Regardless, my main issue was with how the diagnostics went down. Technician A came first...he showed me the large amperage draw of my units compressor with an amp-meter. I believe at this point, I was on the hook for about $160 for the call / diagnostics. He mentioned that he might be able to bring down that draw with a capacitor change, but in fairness, was fairly certain the compressor was probably bad. For $400+ he could try a capacitor...I agreed to give it a try. It did bring the draw down some, but not much. While, in my opinion, a $400+ capacitor change and diagnostics is outrageously high...I agreed so that's on me. All that said, my major issue involves the fact that after the tech was done, he wanted to have his boss come out to discuss options, which was fine; however, when he arrived he went to the unit and connected a megohmeter which clearly indicated a bad compressor with a glaring red light. So, my issue is why didn't technician A confirm a bad compressor with a megohmeter before we changed the capacitor? I must admit, that while my system is old and likely needs replaced, there could have been a better approach on troubleshooting and providing options. Nobody even looked in my attic at the furnace or coil for that matter, I honestly felt I spent $400 + for a sales pitch.

Fiona M.

7/15/2017

My A/C went out at about 7pm on a Friday!! I was still able to call and speak to an employee-not an answering service-an ROBERT M. was at my home before 9am the next day!! He was efficient, friendly and my hero!! Thanks Robert and everyone at Goettl!!!

Dar W.

6/24/2019

-I had the unit inspected 6 weeks ago -- evidence of pigeons inside the case among other things that needed to be fixed/cleaned/repaired/replaced

This was an amazing experience, and REALLY set the bar high for my relationship with this company.

-I had my pest control guy come out to add some screens to the unit so that pigeons could not get in and he noted that the thermal tape was not sealed and it was blowing cold air out into the atmosphere.
-Called in VERY concerned about this, and to schedule the work from the inspection. Got no acknowledgment or concern about it being seated incorrectly or the tape not replaced when they came out to inspect it. Just 'it will be taken care of with this other work done in a few WEEKS'.
-Appointment day - I did notice a huge spike in my electricity bill since the inspection. Not happy about that.
-Someone called to confirm my appointment around 730am and said someone should be arrive around 8am and they were on their way.
-At 8:30am I called in to find out what was going on, the hold music is there commercials SUPER LOUD. I wouldn't mind the commercials if there were at the same volume as their agents speak at. So I had to turn the sound way down on the phone and then way back up when someone finally answered. They said someone was arriving now, based on GPS. Again they did not comment or acknowledge my other concerns. Its like she was reading a script or looking at her phone and paid ZERO attention to anything I said.
-9am and still no one here. Really thinking about going with another company at this point. My first interaction set the bar high, and this one makes me wonder why I am paying so much for the best service in Vegas.
-915am and still no one here.
-925am call into cancel the appointment and speak with a supervisor over this completely preventable awful customer service experience. Placed on hold for too long, the overly loud commercials are not helping. Finally talked to a supervisor, went over all the concerns, and again got a sorry but it wasn't true. There was no emotion behind it, or any caring what so ever. Again no true acknowledgment of my concerns, just ok I'll note your account and cancel your services.
No attempt to fix this experience, no desire to retain a customer or make this go from a bad customer experience into a good one.

Sad that they only seemed to care about new customers and not one that could be loyal.

Ronald S.

08/01/2018 12:00:00 SA

This is a long story but I will make it short. Our air conditioning did not come back on when the power was restored after the storm on Monday 7/23/18. I replaced the fuses and got it working. Then on Tuesday night when I got home the air was not working again. The next morning I checked the fuses again and found one of the new ones was bad replaced it and everything was working. I called Goettl because I could get anyone from my home warranty company out. They came out on Monday 7/30/18 the air was still working. The tech started checking things out and all of a sudden the air conditioning wasn't working. The tech traced the problem to a blown fuse on the circuit board $133 to replace. By the way I found a new circuit board on eBay for So, of course he replaced the fuse and the air was back working. The tech came up with a whole laundry list of things that needed to be fixed of course. Sound familiar? So $1,800 later the air conditioning is still working but the tech needs to add one other part so he comes back the following day Tuesday 07/31/18. The air is working fine he replaces the part and we go out to dinner. Get home from dinner and the air hasn't worked since he installed the last new part. So, I call Goettl and the tech is dispatched out this is like 10:30 or 11:00 now it's the compressor is bad although he can't tell me that without his supervisor. So another day goes by and mind you NO AIR and it's 91 in the house. So long story short for a mere $4,800 I can again have the air conditioning I had before the tech touched it the first time. And of course they are expensive because they are so much better than the other companies in Las Vegas. BS whether it is an intentional ripoff or not I can't say but what looks like a duck and walks like a duck is as F@@KING DUCK! So take it for what it's worth buyer beware.

Michelle K.

3/23/2020

Goettl diagnosed our A/C unit as needing a new motor/ new fan / (4,000-6,500)full replacement AND went on to say we needed new ducting ($8000)in our house because it was too small. Minimum $12,000. Another service came to the house- replaced 2 fuses for $65 and everything is working like a dream. I guess Goettl has figured out how to pay for their advertising. Even their positive reviews mention new unit installation. If you want to spend the most you possibly can, you found the company to call!

Renee W.

1/29/2019

Hi everyone!
We just had our heating/air conditioning units that went through an fantastic inspection with a technician, named David! He was extremely knowledgeable and had a fantastic conversation about our units. He really took the time to explain what was happening with the units and how to save money for the future. I can't tell you enough about how happy we were with David and The Goettl company! Everyone should give them a chance. We were won over with the whole experience.

Tiffany D.

8/22/2018

Gabriel and Corey came to my house to repair our ac that wasn't working. After dreading the worst we were told it was a simple fix and they could get it done no problem. From start to finish their customer service was by far some of the best I have ever received. Not once during their visit did I feel pressured into some unnecessary repair, or that I was blind sided by what they were doing. I was spoken to on a level that allowed me to fully comprehend and be comfortable with what was going on, and what needed to be done. Not as if I was just another stop on their list of repairs that day. Not to mention after being up in my attic in this Vegas heat they completely cleaned up any mess that was left behind and ensured everything was to my liking. I will forever be a customer and refer Goettle to anyone who I hear needs assistance.

Chuck R.

08/05/2019 12:00:00 SA

My AC quit and I called Goettl late Friday morning. It was heading for 109 degrees on Friday and was already 84 in my home so they promised to have someone out that day. The service tech completed the diagnostics and determined the system needed a new compressor. They had the compressor in stock which was just unbelievable to me as companies I've used before always make you wait several days while parts are shipped in. After getting the compressor delivered, the service tech Tom went above and beyond to get the new compressor installed, staying at my home until after 9 PM to complete the job and get my system working. Sincere thanks to Tom for his efforts, especially since he had already worked a full shift before arriving at my home. Thanks to Tom's excellent work ethic, I will be a Goettl customer from this point forward. Call them first !

Trish C.

7/27/2018

I am DONE with Goettl. Yes, their ads on the radio are very amusing and they sound like they are such a terrific company. I paid a hella lot of money for a new air conditioner back in November. It's sitting on rocks. Still. They are supposed to send 6 pictures back to the boss for him to approve and the city inspector said it needed a pad. Today, July 27, I'm finally getting the pad. So much for pictures. And I've scheduled a rejuvenation for last week. The guy that came was only interested in getting his lunch. He said someone would come next week (today) to do the rejuvenations. It's BS and I am done working with these clowns. I overpaid for my AC unit, I overpaid for my water heater and I overpaid for my furnace. They can't even work with me to clean my ACs on the roof. I'm finding another company. Not everyone in Vegas can be this unthoughtful, inept and expensive.

Gary W.

5/24/2019

I heard on the radio today about Goettl and integrity and doing the right thing, normally I would never write a review but here goes:
My wife saw a Goettl truck in our area; we were having problems with our AC cooling so she called them. They came out and said it needed to be replaced, that evening they sent a closer out to close the deal, he went into the attic and said yes the system needed to be replaced. He quoted us 15k to replace. We agreed and signed the contract, I had buyers remorse and cancelled before the 72 hours. We called out Wrich AC who services our unit. He went up to the attic and found that a plug had vibrated loose and was causing us to lose freon. He replaced the plug charged us a service call and the AC works great. Goettl kept our service call fee even after we called a manager to tell him what had happened. Buyer Beware!! Easy to talk about integrity and doing the right thing when no one is looking....harder to actually do it.

Jason D.

9/14/2020

We have spent over 50k with this company installing new air units , reverse osmosis system and software system . after all this was done my water bill went up over 600.00 and i cant get anyone to call me back to explain why this is ... The R.O stem constantly runs water in the drain and the soft water system regens every time you use the water for up to 30 to 60 min. Worst customer service ever. Im in the customer service industry and this Wouldn't fly at my place of work.. Its almost like they got there money and forgot about me.. What do I have to do to get something done call another company . this was posted 12 hrs ago.. Goettle sets up an appointment for this afternoon between 4 and 6pm its now 830pm and still haven t even received a call from anyone I had to call them 2 times and nothing but excuses why there hasnt been anyone out and Im next...this is crazy... It is now 1040pm and still no technician ... Like I said the worst customer service ever . The best part about it is when you call and you get placed on hold they talk about customer service.... Joke

Duane M.

03/08/2018 12:00:00 SA

This was my firdt time getting service from Goettl and I must say Roy is an excellent Tech. He was courteous and explained things in detail and very well. ....in terms Even I could understand. He was very professional and if all of your employees are this Top Notch I will continue to use Goettl to make sure my hvac is right! Thanks!

Lisa G.

11/24/2020

I was gifted a high end used water softener and called Goettl to come check it out. They came out told me it needed a few repairs but was otherwise good. So I gave them the go and they did what they said needed to be done.
I expressed that I was seeing debris in my water since connecting it so I bypassed it & wanted to identify the substance should it be a sign of worse problems. They said as long as it wasn't red, it should be fine. Well it wasn't red, so after they came to do the repairs we reconnected it & they said it was likely carbon and I should just let it run out. Months later its only getting worse, I call them back out. The plumber tells me my copper pipes are corroding from the inside out and the softener is only making it worse. Calls his supervisor for more help determining the issue since now ALL the fixtures in my home are stopped up with this stuff and they inform me that my home will now need a $17,000.00 replumb in order to prevent major future issues. I talked to them about the softener and they said sure that could have caused it but WE would never have connected it in that state or repaired it. BUT THEY DID. I asked for an email of this estimate and the plumber just chuckles and says that was it, seventeen thousand. I email the manager/supervisor asking about the association to the damage from the softener and he simply NEVER ANSWERED. Yay.

Julie F.

6/21/2021

To call them for a service you get their long and boring voice mail about their wonderful customer service! What a joke. Then press one then press 2 for call back!! Oh but wait no call back..so disappointing. I had to get the owner of the house to call.. they answered his phone number.. wonder why they didn't answer my phone calls ??

Mark T.

4/16/2019

Their slogan of doing it the right way, not the easy way should be changed, to doing it the most expensive way! A simple toilet water shut off valve and tank valve and flapper. I provided the tank valve and flapper, they provided me with a bill for $768 for an hours work. Who do they think they are?!?! God's of plumbing?

Derek L.

7/25/2018

My downstairs A/C went out so I called goettl to come out and tell me what was wrong with it. They sent Corey within a few hours (which was a good response time especially since i'm not on their maintenance plan). He found the issue that was causing my wire to heat up and literally smoke within 10 minutes. He gave me straight forward answer to my questions and was very thorough in his inspection. You can tell he really cares about his customers and isn't just trying to upsell. He told me exactly what was wrong and gave me 3 options for fixing it. The nice thing was he told me the minimal amount i needed to spend to get back up and running the same day. He was honest and very helpful. If you call for Goettl, ask for COREY!

Jonathan R.

7/26/2017

This is a follow up review after the installation of our 2 new complete HVAC systems. First of all I was impressed by the fact that they came out on Saturday for the initial service and when we decided to gut our 10 year old system and start over, they came out 2 days later and completed a 2 system install. Very professional from start to finish. We did have a little snag however........they did not have the 16 SEER system that we ordered (we also ordered a 20 SEER for the upstairs). Instead of making us wait for the 16 SEER system to come in so that the install could be completed, they instead installed an 18 SEER system and the 20 SEER system....AT NO EXTRA CHARGE! I am VERY impressed with this company and the fact that they put their customers first, above their bottom line. In this day and age of fly by night and
shady AC repairmen (and there are plenty of those in Vegas), it was very impressive to find a company that breaks that mold. I am thrilled to have found a company that is honest, professional and who cares about the customers above all else.

Matt L.

6/22/2018

So after the first review, I was contacted by Goettl, which is why I updated my review. They apologized to me about the pricing and asked how they could win back my business. I told them I didn't need the services anymore since I did it myself for $4,500 less. $800 vs $5,300. And in only 3 hours, with no experience.

They offered 2 years of their Goettl club membership for free as an apology, which I took advantage of, a big part of why I changed my review. They came twice in the first year, once for summer and once for winter, to do whatever it is that they do with the club membership (supposed to come twice a year), and I haven't heard anything since. We are well into the triple digit heat days, and they haven't done the check on our A/C unit this year like they were supposed to. I actually had to have my condenser fan replaced, something that I think they should have noticed had they come to do the scheduled maintenance. I was without A/C for a few days. That's miserable with a 2 year old.

As for the commercials that they have about replacing the missing screws, that's a joke too. I think I've had them to the house 3 times, and never has a red tipped screw ever shown up on my unit. I know for a fact that it's missing screws too, because I'm the one that lost them when I was investigating. They try to tug at your family values which is why I originally called them out, but like I said before, buyer beware. Do research and know what's going on before you have them do any work.

You'd think that if you were giving someone two years of your club membership for free, because you tried to take advantage of them with your pricing, that you would at least follow through on it. Seems like customer service 101 to me.

It can take a lifetime to build a good reputation, and only seconds to destroy it.

Charles L.

7/27/2016

First and foremost, Jaime, the technician who came to service our AC units, was truly awesome. I don't typically leave reviews, however the quality of service from Goettl, as a whole, was outstanding. From start to finish, everyone was very professional, perfectly friendly, and attentive to our needs. As a new homeowner in LV and with a four month old at home, keeping our house comfortably cool is obviously important. We were having problems with our AC units, which both of them are nearing the end of their viable lifespan, so we weren't expecting any miracles. Really, though, we were expecting to be told they were unservicable an would simply need to be replaced. Jaime came out like an AC wizard, and worked some serious magic, and in the hour and a half he was here, dropped the temperature in my entire house (3600+ sq ft) down by more than 10 degrees. Jaime was what we all hope every technician across any field should be: candid, honest, very friendly and jovial, and was completely straightforward with me about my AC unit's current condition, age, as well as quality of previous work (which was very sub-par). He also gave us some excellent tips and tricks to help keep our dinosaurs moving along as long as possible. He came out and showed exactly where the problems existed, explained where the problems stemmed from, and cleaned up the sub-par work from previous technicians, explaining all the way what he was doing, and why. He documented the entire process and provided it to me at the end, and didn't try to gauge me on anything. He also found a couple of things that could have been a serious issue if not fixed, such as exposed wires from a poorly/haphazardly replaced motor.

All in all, while not the cheapest in town, this company is worth every penny as they have extremely high standards for service, quality, and personnel. So, having kind of weird radio commercials really does work.

I will definitely be asking for Jaime to be my technician for any future maintenance and recommend him to anybody!

Jake E.

06/11/2018 12:00:00 SA

I see why it has alow rating wish i read here first do not use lousy customer sevice and way over priced without any noticeable differnce from any competitor. Definitely not what they say and trying to address concerns they will ignore them and say theyll investigate and never csll back

Rick A.

7/23/2016

Goettl HVAC is by far the best HVAC in or anywhere near Las Vegas, NV. The service people they sent on three different occasions were not only prompt but as courteous as I have ever found in service companies. These people at GOETTL really care and want to make sure the job is done right the first time and to the homeowners complete satisfaction. If there were more companies out there who REALLY CARE & SHOW THAT THEY DO, and they are rare anymore, it would be a God SEND.
I sincerely appreciate the professionalism shown not only by there service personnel but their office staff was always courteous and pleasant to talk with. There manager Pierre even called me to assure my satisfactuon. A VERY PROFESSIONAL ORGANIZATION, thanks again Jeff, Alan and all who helped keep me COOL......(I mean the HVAC way).
Sincerely,
Rick Anglin

AS A POST SCRIPT TO THE ABOVE...and what a PS

A problem occurred with my HVAC after Jeff had finished the job approx. 9pm. The unit was cooling fine for about an hour and started to loose cool. I called Jeff on his service phone and his VM said to call his office emergency nbr. which I did.
I did leave a VM for Jeff telling him of the situation as well. The GOETTL 24/7 answering service booked their soonest appt. as Monday 10-12 noon, appt set.
In the time it took up to this point the time is now 10:45pm. I get a phone call from Jeff and he said he was at my door to let me know he was there to fix my unit and to let me know that he would be on my roof, I was surprised to say the least. Said he would call me when finished. The house is now @ 90 degrees and climbing.
At 1:40 am the air was starting to cool. Jeff was finished about 3:15am packed his equipment and was on his way...again leaving a happy customer. The air is now blowing ice cold and house cooling great. By the way the temperature for Sunday, today is to be 113.
Can you believe that dedication! This is a man that any company in the country I'm sure would be proud to have on their team.
Thanks Jeff and thanks to the whole GOETTL team, you're THE BEST, a company that 'Proves by Doing' with extra ordinary CUSTOMER SERVICE. Thanks again.
Sincerely
Rick A

Jill J.

09/08/2020 12:00:00 SA

I need to update my review because I received a call from Goettl and they have given me my money back. Thank you Goettl for settling this so quickly.

Dawn R.

06/01/2023 12:00:00 SA

An update. Today the Operations Manager reached out to me to let me know that my concerns were valid, the tech was trying to rip us off and that he has been turned over to HR. He apologized, took the blame for the company and all though I wouldn't trust them again, I still want you all to know the end result.

Brandon T.

9/15/2020

Do not trust theses guys! I nearly got scammed. A thermostat issue escalated to a compressor replacement, which would have cost up to $10k. It didn't make sense since I installed a brand new unit.

I got a second opinion and it was just a refrigerant issue!

Joseph P.

8/31/2021

Our A/C unit broke down 2 days ago on Sunday so we called Goettl. We got an appointment the same-day for the afternoon. Our tech William arrived in the promised window and started working on our A/C right away! He was very honest and found the issue and fixed it. They are so responsive when it comes to ETA and our tech. They even text you a photo of the tech who will be servicing your A/C so you know who to expect. Definitely recommend.

Krystin B.

04/03/2022 12:00:00 SA

Goettl is a highly reputable and family-oriented store. I have met some amazing repairman, who are knowledgeable and understanding. However, there are two complaints I do have about the company.

These are:

1 - Communication is not very effective. When you make a request for a form or a call back, you generally have to pester them until they fulfill their promise. This is not every time a request is needed, but I still have not received the document I was promised from the previous week. I have emailed and called on several occasions.

2 - Prices are a bit high. I fully understand that times are tough, and businesses need to make their money to stay afloat, as well. However, repairs and replacements at Goettl tend to be higher than others. It seems a bit unfair during this time to expect thousands of dollars of work to be completed without hesitation.

Otherwise, this is an amazing company. Employee recognition: I can't stress enough about their employee, Trumane (AKA: Tru). He's extremely knowledgeable, honest and personable. He always makes light of a bad situation and understands that times are tough, even if there's nothing he can physically do to rectify societal inflation. Thank you Tru for being the best part of Goettl. -

Thank you!

Jack L.

7/17/2019

Those few bad reviews here are such a contrast with the thousands with 4+ stars on Google..... my first impression after the free check up by Bronco and Marko is great. Those guys know their turf. Tremendous diagnosis with all the pictures and videos to confirm. Looking forward to meeting with the supervisor who will provide free estimate.
Update.... unfortunately, estimate was way up... the highest of all....

Meganne C.

08/09/2019 12:00:00 SA

Chris and Yannick were amazing! Very professional and courteous. We had them come out for an estimate to remove and replace insulation. It turns out that we didn't need to have it done. I had other estimates, but those companies didn't even come out and really look at my attic! I look forward to doing business with this company in the future. Thank you for being honest and untrustworthy.

Erin G.

08/09/2016 12:00:00 SA

The tech came out to our home & was outstanding. He was thorough in his work, taking photos and providing me details about what he was doing, put into terms that I could understand. I called the office a few hours later & was greeted by a very friendly, Michael Glaze. Talk about customer service and professionalism. He was able to review my account, with complete detail of everything the tech had done while he was here, photos, conversation, everything the tech and I discussed was in their system. I have been a homeowner for over 10+ years and hands down this is THE best experience I have ever encountered with a AC company. They have definitely earned my business! Welcome to Las Vegas!

Raquel C.

7/29/2018

A couple of weeks ago, I had routine maintenance done by Sarah. She was amazing, affectionate to my dogs and got me all taken care of. Then yesterday my AC stopped working properly and my place started to get HOT. I called the company back and today Corey came to check everything out for me and got my AC working in no time. This guy was super knowledgeable and explained in detail the ins and outs of the job. So nice to see a company that invests in professional skilled technicians. I may add Corey was also super sweet to my annoying barking jumping dogs, and was even petting my Persian kitty that doesn't understand what personal space is. Got estimates and recommendations emailed right away. Professional and efficient!

Elise R.

06/08/2019 12:00:00 SA

Techs were great. Very professional and made sure we knew what has happening every step of they way. But the sales man made promises that differ from our contract on paper. He promised compressor for a life time but on my contract it's only for 10 year. When he said it was a misprint over 4 times while talking to him. I have contacted the company twice asking to discuss this the discrepancy and I have not received and call back. I paid $16,000 for a new unit with them and at this time I do not recommend this company. I would say get 3 different quotes.

Pam D.

10/17/2017

We love Roy! He is super courteous of home and very efficient His office confirmed the appointment the day before and then called with arrival time. Great service, highly recommend.

Anthony P.

01/04/2020 12:00:00 SA

Heater was not working in the cold dark recesses of December;
so I picked up the phone and was connected to a dispatcher.
It is late she said, but we have a technician about! Wes L. is his name and he won't leave you without!!
Within an hour Wes was at my door,
he handed me a flashlight and;
told me he will make it so I am cold no more!!
He flipped the breaker,
But the pump would not turn on.
I'll have to replace it! He said
It has an exotic part so Goettl will give you a portable heater to help while I am gone!
A few days later a text I received that the part was in and he would come save our souls!!
Wes L arrived, he fixed the pump and to my and my roommate's eyes he was gold!!
Oh no! The circuit board is out! He exclaimed. I'll order a new one and be back by the end of the week!
The heat was on and the pump was running but could not shut off because without the board it is a dummy!!
Well, the morning came when Wes L arrived to save us again and he brought joyous news on the bank account end!!
A warranty he had found and passed our way, the pump and circuit board was less for us to pay!!
The story ends with a happy note. Wes, bid his farewells and Goettl earned a repeat customer to tell of Wes' heroic tales!!

Thank you!! Because of Wes' awesome customer service and work, I have become a Geottl member and am very thankful!!

Adrian J.

08/04/2017 12:00:00 SA

never wrote a review on anybody however after hearing their ad on the radio I decided to call their man came out told me I had a bad bearing in my condenser motor and that he could not do the seven critical repair didn't clean my coils didn't leave me any filters gave me a flashlight told me to condenser motor was six hundred dollars I went to the store and bought at myself for $137 put it in call him back I had trouble with the wiring they offered no help and told me since I put an aftermarket unit in there that wasn't theirs there was nothing they could do so just to let the valley know ghetto is a rip-off I would never ever call them for anything they took my hundred twenty and got nothing have a nice day

Kim L.

12/15/2019

Aaron, Jason and Alfredo were wonderful, efficient and top servicemen in their field. Jason and Alfred were prompt and installed my unit in a precise and timely manner. Devin installed my new thermostat and gave an understandable tutorial of its operation. Thank you to all the Goettl team members!
Aaron was very knowledgeable and took his time with the choices of units. He never made the process seem rushed and genuinely cares that the customer is informed and happy with their choice.

Thomas M.

5/18/2017

This is a con. I received a call for a free A/C inspection. I thought I would save a few bucks and take advantage of their offer. Nothing is truly free. The tech they sent gave me all sorts of horror stories. Low R22, leaks, rust in the air handler, amps too high when powering up etc. etc. etc. The solution, a new system. Only 18 grand. Gee, thanks. I called my normal A/C contractor, Gibson Air, and renewed my maintenance agreement. They came out today and did a very thorough inspection. They checked everything that Geettl said was wrong and other than the rust in the handler (which is normal), said everything was in good order and put it in writing (as they always do). Do yourself a favor and pay someone to do the job. I recommend Gibson Air. If it is free, run.

Jessica C.

5/27/2018

They don't inspire confidence that they have any idea what they are doing.

We called them out because the air went on one of our properties in Vegas. The tech initially said that the amperage was low on the condenser, and that he would need to add a booster for $500. He said that it may or may not work but that if it didn't work, he wouldn't be able to take the part back off so we would still be out the money.

It didn't work (of course). Next, tech said he would have to replace the condenser and it would be $3400. Or we could get a whole new unit for $10-15,000. INSANE quote because we manage properties and the normal cost for a new unit with a quality Train is around $8-$8500. If we wanted a cheaper unit they told us they could discount it to $7600. Goettl was also not willing to apply the $500 toward a new unit. We told them to take off and called Legacy Air instead. Oh, by the way the tech ended up having to call a supervisor to check his work because he didn't know what the issue was. Like I said, they don't inspire confidence.

Legacy had somebody out within the hour and quoted us $8200 for a Train system and $6700 for a Frigidaire system comparable to the other one Goettl quoted.

However, when Legacy got there they told us you don't need a new unit at all! They identified the problem within thirty minutes and it ended up only being a $700 fix.

We called Goettl to complain and they couldn't have cared any less.

To recap: they didn't know what they were doing and tried to sell us a brand new unit we didn't even need.

Randi M.

10/05/2020 12:00:00 SA

I would like to start by saying I have used this company before with good results but today was a failure on their part. I took a day off to get a leaky toilet fixed. They gave me a time of 2-6 so I waited. And waited. At about 10 minutes to 6 I called them and was informed they would not be keeping that appointment. Now I have a different company coming tomorrow which means more time off work.

Anne A.

2/24/2023

I called Goettl because I had a clogged drain. I called Goettl because I had a previous experience with them and it ended up saving me alot of money. This time was also a positive experience. Benjamin, the technician they sent was very polite and extremely knowledgeable. I really appreciate the work that he did. I felt that I had received very good service so I enrolled in the monthly service plan. Good job Goettl! Good job Benjamin!

Suzanne L.

4/24/2019

I purchased an AC unit from a company 5 years ago which has since been bought out by Goettl. The unit now needs service as it has a leak and is flat as diagnosed by One Hour Air on 4-22-2019, the day before Goettl came out. I called Goettl as I still have a 10 year warranty with the unit. The person on the phone told me that I would only have to pay for the labor since I had the warranty.
Goettl came out and gave me an estimate of $1717.00 and said they would not honor the warranty because they only bought the phone number and not the liabilities.
So I called One Hour Air back again and let them do the job which saved me $400. However at this time the blower wasn't working and it had been working just fine. The serviceman, Aiden, told me that the T-stat 3-strand green wire that connects the thermostat to the blower was cut! It had been working perfectly well before Goettl came out!

James V.

8/18/2020

Our service tech, Raquel, was terrific. Knowledgeable, personable and fastidious. My wife commented to me when Raquel left that there is a girl that never met a stranger. She went over every detail of the service with us on her tablet, took photos of everything (which she left with us) and explained everything in terms we could understand. She showed us why are filters needed to be replaced. We have 2 large media filters in the attic and not the typical A/C filters that homeowners change themselves. She tested a capacitor on one of are units and found it out of specs and replaced it while it was still under warranty. She explained why we should make some minor changes in our duct work to improve air flow. And she virtually cleaned and polished our units to look like new. And, really, those are only the highlights. We have had Goettl now for a little shy of 2 years and every employee has been friendly and helpful. Raquel just took it to a new level. Her smile is contagious, and she doesn't sell ... she just explains. We are impressed and intend to ask for her for each scheduled maintenance from now on. What a delight to gladly spend a little money and actually know why!
Thank you Raquel. And thank you Goettl.

Jarrod O.

6/24/2023

My house was in dire need of service for my water heater in my mom's house and Alex was a phenomenal help! He was a great guy and very knowledgeable and he came out on time and was able to answer our questions in great detail with a positive professional attitude. He went above and beyond to help us understand our plumbing system and what the issues were in our home. This was 5-star service if I ever saw it and I definitely recommend him as a technician and possibly promotion. Very great value for excellent service.

Chryssy Jo B.

05/07/2018 12:00:00 SA

Went online and sent a request for a rejuvenation. This was on a Thursday. Monday and still no call. I called. They said they sent my request to the AZ office because I have a 602 area code on my cell. Doesn't matter where they sent it, I still received no call. If I had a Michigan area code, by their logic, I never would have received a call back.
Today is May 7th, they scheduled me for June 28th.
I called YES A/C. I have an appointment in 2 weeks AND it's the same thing as the rejuvenation for less.
Imagine that.
I will never call goettl again!!!

Issac R.

07/12/2019 12:00:00 SA

Probably your worst A/C company in the city. They prey on homeowners with late A/C systems. I simply asked for a tune up and clean up. I took pictures before and after the supposed tune up and the Goettl representative all they did was look and write down what I already know of my A/C. Did not clean, did not tune up, did not do ANYTHING to my A/C. Comes back down the ladder, then tries to sell me on new systems and pressing really hard I need a new fast. Listen I know I need an upgrade and want a an upgrade but for you to as a company to drastically attempt to change a price from 80 dollars to clean which wasn't even completed to trying to sell me 25,000 dollar system WHICH doesn't include maintenance fee or lift fees is just ridiculous and crazy. This will be the last time I ever decide to trust an independent company. They waste more money on their ads and commercials then hiring genuine employee who DO the work instead of trying to be a salesman or do a sales pitch. I'm going with Home Depot for my A/C replacement.

Kelsey B.

08/05/2020 12:00:00 SA

BEYOND FRUSTRATED. DO NOT RECOMMEND. Currently mid-project with this company. I was going to wait to leave a review to see if things got better, but after seeing SO MANY reviews that are very similar to what I am currently experiencing, I felt I need to review ASAP. This has been a rollercoaster of bad and really bad for two weeks now. We are spending close to $20,000, and I've never felt more disrespected by a company who, through their commercials, prides themselves on being helpful and considerate. I hope I can leave an updated positive review at the end of our project but at this rate it isn't looking good AT ALL.

On 7/22 we had Goettl Plumbing come take a look at a clogged bathroom. Upon their inspection, they told us our water pipes were corroding. The house was built in 1961 with cast iron pipes so we believed this and decided to go through with hiring them to reline our pipes before it got worse. Since this was a decently high cost project, we asked about adding on a second project of adding a drain in our soon to be laundry room to just finance it all together. They told us no problem. We were given final monthly payment numbers and told they would get started on the drain first that Friday 7/24 and it would take about 3 days including asbestos testing (old house). After not hearing from ANYONE that Friday we decided to call. Upon calling we learned we were not scheduled for Friday and instead they would come Monday 7/27. We tried to be flexible and said OK. When they arrived on Monday they realized they couldn't begin work because they forgot to schedule asbestos testing. The asbestos testing company couldn't come out until 7/28 and Geottl did not return until 7/29. At this point we are very annoyed but trying to be understanding. That entire day was spent setting up plastic, which had to be redone 3 different times. The next day they showed up without most of the necessary equipment, had to redo their containment area again, and little was accomplished. Finally, on Friday 7/30 (a week after they were suppose to begin) they started digging and jackhammering. We had plans that Saturday at noon and told them they could come at 8am and work until noon. The tech told us that was all the time he needed to finish. We were excited. No one showed up. We called and were told we were scheduled for Sunday morning instead. Again, we tried to be flexible. On Sunday morning after not receiving any we are on the way messages we called. We were told they would be there between 9-11. At 10:30 we called again and were asked if it was OK to reschedule because another customer had drywall issues. This is where we became VERY ANGRY. We said absolutely not. They told us they would come later that afternoon between 2-4. At 4pm we had to call again because no one showed up. That is when they cancelled on us. Finally they came back on Monday. They worked all day (these are new people who had never been on the project) They started by redoing the containment (again). We could hear them calling and verifying what they were suppose to be doing. It was very frustrating. They did not get finished. On Tuesday they arrived to work on the drain again and a new crew came to start digging out front to reline our pipes. At 6pm I left for a meeting (my boyfriend stayed at the house) and as I'm leaving they tell me they had to turn the water off for a brief moment. When I returned at 8:30 the water was still off. Someone had used incorrect equipment and hit a water line while digging and caused a decent leak. They stayed until close to midnight trying to fix it (yes I was appreciative they stayed and worked to fix it, but seriously?). Here we are on Wednesday and the drain is still not complete (a 3 day project?!) which means my house has been without a back foot in the middle of summer for a week now (hello expensive energy bill) and the front lawn is dug up. No one showed up this morning so we called to find out we were scheduled from 12-4 arrival. Someone arrived just before 1 to work on the drain. They left shortly after arrival to go get the needed equipment (seriously?!). It is now almost 3 and they still haven't arrived and no one has arrived to work on the pipes.

Communication within your company and with your customers is laughable and nonexistent. L
THIS IS NOT HOW YOU TREAT YOUR SO CALLED VERY IMPORTANT CUSTOMERS!! I laugh at your hold messages now where you act like you care about your customers. We are spending close to $20,000 on these projects and it has been a horrible experience. At this rate, we will end our membership and never refer. It would be great if you could do something positive to change our minds.

Sean N.

7/22/2022

Currently paying a monthly membership. I had an appointment scheduled on 7/15/22 between 230-530. At 250, was sent a text that the appointment needed to be rescheduled. I rescheduled the appointment for today, 7/22/22 between 830-1130. Its 1145 and there has been no contact from Goettl and the technician did not show. Thank you for the 2 wasted days from this company. Goes to show how they treat customers paying for a membership.

Julie B.

2/20/2020

We got ripped off the last time we had our A/C replaced, so I thought this time we should go with a big name company who would stick around long term and be available 24/7.
So we called Goetll.
3 service calls and a week later, we were told the installation was complete, but we discovered that the new ducts were left unsealed, and half of the house's ductwork and insulation hadn't even been done.

They fully intended to charge us full price for half a job.

Took several additional teams to finally finish all the work, and the final insulation team left a HUGE mess inside our house, and left behind trash and tarps in the yard....and after all of that .......our A/C still
DID NOT PASS INSPECTION
because the outside seal on the AC unit wasn't water tight.
Very unhappy about paying way more than average, only to receive less than average service.
Would not use again.

Jeanne M.

3/14/2017

Charged me $518.40 for a $50 dollar part. Was supposed to be at my house between 12 and 2 didn't show up till close to 4pm. Has not responded to my negative review and complaint when they asked how satisfied I was with the service. Will never use them again. Rip off.

Patrick C.

01/05/2019 12:00:00 SA

Technician was knowledgeable friendly professional and on time l, my problem was the job took an hour and they charge $714 when they know you need the work done so your pregnant wife doesn't sleep in the cold weather with no heat. That was the cost before they sign you up for there subscription at $24 a month to take of a $193 charge that costs $288 for the year anyway. They charge me $497 on a part you can buy for under $50. I called the main office to speak to a manager and they had the technician call me. I told him I had no problem with the service but with the pricing and just wanted to speak to a manager as they took over 3 hours to return a call so I called them again. Ricky said he knew the part was only $50 and that the employees there all have 401k and really good pay and they want there employees to have careers there. I'm all about treating employees well but was not expecting these insane markups. I'll never use this company again. They at least took the subscription charge off but when asked my ex co worker who left to do air conditioning/heating to then be a cop to look at the invoice says I got completely gouged.

Chris W.

6/26/2022

A very professional tech showed up, told us our AC unit was shot and a new one would cost $14,000. We got a second opinion and that guy fixed it for $700. What Goettl told us was wrong wasn't even close. They just wanted to sell us a super expensive AC system. Shady as hell.

Troy R.

10/02/2019 12:00:00 SA

Curtis did a great job when he came out today for my estimate on having my air ducts cleaned Went up into the attic and noticed a couple holes in the air ducks and went ahead and tape them up for me at no cost give me a good estimate For the cleaning of the air ducks and also recommended some other stuff that needed to be done he did a great job

Debby W.

3/17/2020

Best customer I've ever had the pleasure of doing business with. Had my summer air conditioning inspection service today, and Reilly and Conrad were efficient, very knowladgeable, and so friendly. I highly recommend Goettl for all your HVAC and plumbing needs.
And with all this coronavirus mess happening, they came with masks and gloves to keep us all safe. Thanks so much!!!

Britni G.

3/17/2020

We woke up to no water in our house and had no idea why- we called Goettl and they came out within the hour, to let us know exactly what the issue was, and how fast they could fix it. Josh, Dino, and Scott were the 3 we worked with and I can not say enough how awesome they are! They did not try to sell us on anything not needed and made sure to explain everything so that the everyday person was able to understand what the issue was. If you EVER need help with air conditioning and plumbing do not hesitate to call Goettl they are so wonderful to work with!

Timothy P.

08/02/2017 12:00:00 SA

!!!!!!DONT USE GOETTL!!!!!
Unfortunately i am forced to share my experience after the 5th issue with my 7 month old unit. The original technicians hooked up thermostat wiring incorrectly. The first time using unit the house smelled like it was on fire. Tech came out after incredibly difficult process and shrugging us off. Told us that they installed it wrong. And just replaced thermostat. Now the burnt wiring from this install is giving intermittent no cool problems. And they told us its an additional $500 to repair their mistake. In addition to this problem there are several other issues like my hallway flooding out twice. Please be warned!!!

Sansa J.

8/14/2020

AC failed again after they repaired it, same issue. Seeing how horrible their customer service is, I will never do business with them again.
** They only respond to good reviews. Don't care about customers that are unhappy. Customer service is lacking**

Jean V.

10/11/2020 12:00:00 SA

we called goettl at 8pm since our AC wasn't turning on. They sent someone out the next morning, quickly gave us solutions (new ac or repairs). We chose a whole new unit since we'll be living in our house for awhile. Jeremy was the technician who helped us with financing. Devan was the supervisor who checked out the work. Can't remember the name of the two guys who put the thing in, but they worked for 5-6 hours straight so we didn't have to go another night without ac. Can't be more positive about this company and their work and their professionalism. Also offered military discount which was more then generous. Thank you Geottl

Lori M.

6/29/2021

We had an awful experience with a Rejuvenation yesterday-when the first technician left, we had no air on one side. We heard hammering by him in the attic-he seemed afraid of us and barely told us anything except we needed a capacitor. He could not really explain why he was hammering. Christopher was sent out emergently and arrived on time the same day and saved the day!! So professional and fixed many issues left by the first technician. We are part of the Sadie Service program, so we paid nothing extra. We will ask for Christopher if we need any repairs in the future.

Brian J.

6/29/2019

The salesman just want to sale without any knowledge.
My recommendation is to read before you sign.
I hired them to re-pipe my house, big mistakes. I wishes I had come to check with YELP before made my decision. (for this, I'm very regret)
1. I asked the salesman (estimator) to include the restoration of the water drywall in the quote. But no. My project was not completed. I have to hire someone, pay extra money to get it done.
2. They said the job will take 4-5 days. It took more than 3 weeks.
3. They said they will work it through the project without any gap. They tear the holes and re-pipe the first week. After all the holes, expose my house to the insects, they send no one for 6 BUSINESS DAYS.
4. On the last day, they pulled the water heater out and had no intention to put it back. I have to called them several times to be sure that they would send someone to put the water heater back.
5. Some of the faucet has reverse water from hot to cold.
6. They remove the dish washer but I have to put it back. The technician refused to help, he didn't do it.
7. The good part. They help re-seat the leaking toilet, 2 of them, for free! Yeah!!!
Over all the plumbing quality is ok. The drywall work is better. The sales is suck. The communication doesn't exit. The price is sky rocket. Don't believe their advertise.

Rlt T.

7/16/2019

Less than one star. Air conditioner was working fine before the recommendation they proposed... now no air conditioner at all. Do not call them, they will suggest costly repairs and if u do not do them ur a/c will break down... i am reporting then to BBB. Commercials are nice but they hire the best crooks.... do not call them

Gailyn B.

7/31/2017

We came back to Las Vegas very late Saturday evening & our upstairs unit was not working! Tried checking on it ourselves & resorted to looking for assistance on Sunday... I submitted an online request for quote on Sunday afternoon & received a call from Goettl in less than an hour. We scheduled a service call for Monday & received calls keeping us informaed as to when the repairman would arrive. Jeff arrived promptly & was able to diagnose & fix our problem quickly. He gave us some recommendations on how to improve our in attic system & prevent future issues. The cost for the service done was reasonable & Jeff was very helpful. Thanks Goettl!

Harold E.

9/18/2020

Goettl did contact me and took the charge off. It shouldn't have come to me giving a harsh critique but they did take care of it. At least that's what I was told over the phone.

M C.

6/23/2017

Horrible company. I had a new system installed by Las Vegas A/c then this horrible company bought them out. Terrible customer service, and they do not have any ability to handle after hours calls in a timely fashion. I got a voicemail when I called. I ended up calling another company to look at my system not working even though it was still under warranty.

Steve.Cinda D.

12/03/2019 12:00:00 SA

Eddie is just the best - he is helpful, articulate, cooperative, professional and has a great sense of humor - don't think I want any other technician to evaluate and/or fix my Heating and A/C system! Highly recommend him and Goettl for all your HVAC and plumbing needs.

Maile L.

09/08/2020 12:00:00 SA

BEST SERVICE! Honest and Trustworthy. My experience with Goettl excellent. I called over Labor Day weekend with record heat caused my a/c to fail. I called Goettl, they were speedy, professional and on-time. The AC Technician, Jeremy E., was knowledgeable, professional and friendly. More importantly, they got the job done for a reasonable price. I highly recommend Goettl for fast, honest, quality A/C repair.

C.J. C.

12/07/2016 12:00:00 SA

My Heat wasn't blowing hot air so I called Goettl. A tech came out and said I needed a new heat exchanger for $300 and that he would install the part the next day. They didn't show up until two days later.Steve Gamst the manager came to my home to install the part. When he finally showed up he said that wasn't going to fix my problem. He then gave me a 20 min story on how my unit was going to suffer catastrophic failure. He even brought me pieces from the furnace like the fan blade and said it was all chewed up and the motor was going to burn out. When I questioned Steve he told me that he was the best tech in vegas and that he writes books so a home owner can fix it. ( But his techs can't fix it). When I asked him what it would take to fix it he then said lets change the capacitor and we will see.No mention of replacing the chewed up fan or motor.
I got a qualified licensed engineer to come over and look at it and he said the fan is intact and the motor is fine. Steve took parts that were there from a previous repair and tried to create a false story. He also said the part he put in wasn't wired correctly nor was it needed. The new guy installed a high limit switch for $150 and checked over the entire unit. Everything works great no thanks to Ghetto Air!
These guys are complete crooks and will do anything to take your money. Steve Gamst is the biggest clown in the business! DON'T USE THEM!!
Take a look at the post further down with the pictures of the new air conditioning install. The before picture is a lot better install. The new unit isn't close to being level!! That is a prime example of Ghetto air conditioning's quality of work.

Pam W.

2/28/2019

We purchased (2) new units from Las Vegas Air (Bought buy Goettl Air) a couple of years ago. Called Goettl Air for preventive maintenance on our units, a very nice SALESMAN arrived and of course tried to upsell a SENIOR Citizen! We were told our ducts needed cleaning and proceeded to sign us up for a A/C - Plumbing maintenance contract without us knowing. About a week later we received paperwork in the mail from Green Sky Credit Program for a $2700 loan for this maintenance contract!!!! When the service tech came out to clean our ducts, we were told that our ducts are metal and they do not have the equipment to clean this kind of duct. It seems like you would know what kind of ducts we had when you inspected them and told us they really needed cleaning. After numerous calls everything was taken care of, but why would a company need to be so dishonest causing upset and stress, especially on a senior citizen! Needless to say, we won't be using them again!

Eddie E.

9/29/2017

Waited 2 weeks for my rejuvenation. I received a call an hour after the scheduled window and was told it would be another hour. Cancelled the service and requested a refund since they charge up front. I was told it was too late for a refund. Radio ads are complete BS. UPDATE: It's now one year later. I scheduled a Rejuvenation in April for May 14th (today). Just got a call that they can't make it out and need to reschedule for JUNE 31st. Horrible company. At least they were willing to refund my money. Let's see how long this takes.
UPATE: It's now been 2 months and no refund. I've called every 2 weeks and haven't received a penny. Now disputing the charge with my bank.

Tiffiny G.

07/07/2018 12:00:00 SA

I cant say enough about this company. The techs Wes and Ben were awesome. Also their GM Jason. Our A/C went out and after calling they were able to squeeze us in within 2hrs because my infant son is on a ventilator. They found the problem quickly and gave us the best deal possible. I will be recommending them to everyone. It is nice to know there are still good people/businesses in town.

J K.

6/27/2017

When our AC went out on Sunday night, we started calling AC companies. Most of them couldn't get here until Tuesday afternoon, a long time to be without AC when the temperature is over 100. Goettl said they could be here between 8:00 and 10:00 AM Monday morning. Guess who we picked. They were here at 9:30. Ricky found the issue quickly, explained everything throughly, has a wonderfully pleasant and professional personality. The repairs began immediately. After the repair there was a secondary, unrelated, issue. To me, one of the most difficult issues to find are bare wire shorts. For such a difficult issue, Ricky found it quickly and made the necessary repairs. BTW, we love the 5 year guarantee on the repairs.

The only sticking point we had is how Goettl bills. We would have preferred a parts and labor breakdown rather than just a total standard cost. The problem wasn't the cost, just a presentation preference.

Terri B.

11/13/2020

GOTTEL IS A LYING AND CHEATING BUSINESS STAY AWAY!!

I called Goettl to fix a problem that by roommate would not fix. He had stopped his toilet from running and my toilet had the same problem. He purchase the piece to fix his toilet for less than $10 a HomeDepot. So I figured it would cost me less than $100 for Goettl to fix my toilet. Unfortunately that was not the case.

Goettl wanted to charge me $400 to replace the guts of the toilet. I told the repairman not I just want the ring replaced. He told me that that wasn't the problem. I told he yes it was that the toilet in the other bathroom was fixed by my roommate. Also the toilets were purchased at the same time and had the same problem. I foolish paid him the service charge and told him to leave.

I made a few calls to Goettl to complain about them trying to rip off a senior citizen. Finally I spoke to Tony. He wanted to know what would make me happy. I told him I will fix my own toilet the way that my roommate fixed his, and if that work he could send the technician back out to prove that it was working, and give me back my $49 service charge check. He laughed. I didn't think that it was funny. I told him then I would write a bad review. He responded don't you threaten me.

I called him back the next day and told him that my toilet has stop with the repair that I did myself in less that 10 minutes. I also mention why would I pay $400 for a repair for a toilet that cost me less than $150, and to please send my check back. He said that he wouldn't send the technician out but that he would not cash my check.

Well I was ripped off again. Two weeks later my check was cash.

I also made a formal complaint to the Better Business Bureau.

Sassy S.

2/19/2018

Goettl was not what I was expecting I will give them an A for their advertisement and marketing but other than that I wouldn't recommend anyone to goettl, they tried charging me 1600 dollars for an air duct cleaning and a very easy duct repair. Then kept trying to rope me into some kind of membership to include plumbing services and all kinds of other crap! I did alot of research and finally found a company with good service, price and no shenanigans. Wouldn't recommend.

Bryan M.

05/06/2019 12:00:00 SA

Calling Goettl was a big mistake! I should have checked yelp first like I usually do but I was suckered in by their homey, trustworthy radio ads.

I had no problems with my hvac but decided to call them out to do a preventative tuneup. By the time their two techs were done, my system wasn't working at all and they were quoting me $1500 to get it working again. Then I was told because my system was 9 yrs old it was really time for a new system altogether. The quote for that was between $9-$20K.

I stopped them from doing anything further and found another company with great reviews on yelp. They came right out and within 10 minutes determined that my system had zero refrigerant. What! It had refrigerant the day before Goettl came out when I was using my ac and everything was working fine. So I don't know if the Goettl techs purposely or accidentally dumped the refrigerant.

The tech from the new company said there were no signs of leaks and the part that Goettl wanted to charge me $1500 for appeared to be working fine. He refilled with refrigerant and the system has worked fine ever since.

Whether I was being scammed or dealing with incompetence I don't know. Needless to say, Goettl won't be getting any future business from me.

Kristina V.

5/16/2018

Well I bought their membership and they told me that there were some repairs that they would do just because I was a member. When I brought them out to do those repairs during an inspection and they said oh no no no you only get 10% off on that so. So I was lied to when it came to the membership . Do yourself a favor and don't get ripped off. It's to late for me I ' m fucked

Britt W.

9/28/2020

I decide to use Geottl instead of my home warranty because my home warranty normally takes weeks to repair and I needed my AC fixed within a few days for family that I had arriving out of state. The guy came the next day of my unit breaking. I explained that my AC went out and I smelt a burning smell from the vents. The guy said my compressor was going out, and they dont make those any more so I need to look at a whole new unit replacement or he could put a hard start kit that may give it more life until I could look at options of replacement. I asked how long a hard start kit would help my situation which he stated, Months to a year. It lasted less than 24 hours. Because I just spent 530 dollars during a pandemic with Goettl on something that didn't work I had to contact my home warranty company (because I couldnt afford anything more) Warranty company sent people out who noticed that my blower motor in attic went out which was the real cause (which was completely over looked my Goettl) of course I had to wait a week for the part but atleast the problem was figured out and I wasnt told to replace the entire unit.

James O.

12/01/2016 12:00:00 SA

Lex was very helpful with setting up my nest thermostat and setting up my appointment for my duct cleaning. He explained the procedure and how long it will take to clean the entire duct.

Matthew H.

09/03/2017 12:00:00 SA

Our two bedrooms above the garage never stayed cool in the summer. Tech came out and recommended installing extra vents. $1,200. We agreed. When they came out the following week they had to cut a hole in a wall up in the attic separating the rooms from the rest of the house in the attic space. Discovered the true problem - no insulation was installed. They stopped work, told us the problem (and showed us pictures), recommended an insulation company, and refunded all of the money, minus the $50 service fee. They could have easily just completed the work and ripped us off ( most companies would). Instead, they were honest and earned a lifetime customer.

Angel B.

11/17/2018

It should be called up sell air conditioning.

After listening to the constant AC commercials by Goettl, we decided to call them for a small repair. The repair went fine so we decided to get a year maintenance contract. Why not? The tech was nice enough, and it seemed like they really cared.

Here is the rub. Goettls only mission in life is to up sell services. Mainly by using scare tactics.

Here are a few examples.
When the tech first came to the home, after he finished fixing the issue, out came the services book. Immediately they started mowing around to see if Anyone in your house has asthma? You know the air quality in the Las Vegas Valley is very poor. We recommend the whole home air filtration system. It starts at $2,000.

Don't need that, well we do have Sunny the plumber as well, they'll come by and give your home a checkup to make sure you're ok? There they go again, creating selling opportunities by sending their plumbing company to tell you that your 1 year old house may already have bad pipes. Well the run there is that we didn't have any issues. Of course their plumber tell us that the everyday act of flushing toilet paper down the toilet will damage the pipes. What a load of crap... pardon the pun.

It goes on from there. Then came the water filtration system up-sell. We just had one installed, but guess what that one was not good enough according to their sales guy. The water quality is bad in the valley, the one you purchased doesn't filter x and y. We have one for another $2,000 that will filter those chemicals out... think of the children!

Point is their entire sales strategy is based on scare tactics. Your kids will die if you don't buy our stuff! Your AC will break within a week because a certain part only has 30% life left. On what criteria? The reason we called you was not because of that part, but guess what that part all of a sudden is about to go down in a 1 year old unit. So I got a quote. The quote was 300% more than the quote I was given by the contractor that originally installed the AC. Furthermore, the original contractor game out and said that the part was brand new and would easily last another 7-10 years.

Don't fall for the well produced commercials. The strategy is to scare you into buying unnecessary parts and service.

BTW we never got our money back for the $300 service contract we cancelled. They can keep it. We will in turn give them $3000 worth of truthful reviews on any site we can post a review.

Denise H.

6/21/2017

My air conditioning went out 2 days ago they got me in the fastest of all the places we called. The service man who came Vinchenta was very professional made sure everything was working well and the house was beginning cool before he left. I give Goettl 5 stars and will continue using their service for continued maintenance on my air conditioner

Dejan D.

5/26/2021

Their plumbers charge around $4000.0 for a water heater, their AC units are around $14,000.00 stay away their quality isn't worth it also if you call for a repair they will send a rookie who knows nothing and they will tell you you need a new unit this company is unethical, they are managed by money hungry managers who will try to get you in a desperate time, shop around especially if you a new to town

April H.

10/21/2022

We had our AC unit and heater replaced this summer the service for that was excellent . So we thought we call for a plumbing issue two appointments later no Tech . The first one was canceled because the techs were slammed with other calls so we rescheduled today from 4:00 to 8:00 we called them at 8:00 when they hadn't showed up they said he'll be there within the hour . Almost 9:30 I called them back told the tech was almost done at the other job will be just a little bit longer . I went ahead and rescheduled this appointment for tomorrow between 12:00 and 4:00 . If they don't show up tomorrow I will be calling another plumber to come out and fix the issue we have .

Ira L.

5/31/2023

My mother's air conditioning was not working. They were spot on in diagnosing the problem, however, they wanted to charge over $3,000 to fix it. We used another hvac company and they charged less than 1/2 the price.

Jazlyn B.

01/10/2019 12:00:00 SA

Things went so wonderfully the first time that I called them out for my other house. There was rust on the side from the AC overflow leaking. They said I needed 2 whole now units and would need to have the attic platform rebuilt due to the damage. They said the EPA was no longer allowing our coolant (in truth it's being phased out over a few years). They sent me a bid for $20,000! Just a quick breakdown with no information as to why. I asked for pictures and they didn't send any. That's a lot of money with not a lot of info. I had 3 others go out for their opinion. All the others just said my pan had been clogged so I had it replaced. It was actually part of a recall so it didn't cost me anything for the new pan, just labor. I will never use or suggest them again.

Donna M.

4/28/2017

Robert and Sarah were amazing. Respectful, polite, friendly. Explained everything. Overall, the repairs were higher than i've experienced with other companies.....but the technicians were outstanding.

Becky G.

3/23/2023

I would like to point out the great job of GOETTL company and for the employees who came and installed my brand new furnace. I feel that the product I have purchased was a good investment to my home along with what GOETTL has to offer for services and their products. They were very kind and explaining the product and their process to what they needed to do to complete the installation. Great job to Hector, and please excuse me forgetting his coworker name. I give both them a 10!
Thanks again

Jannelle J.

10/08/2020 12:00:00 SA

I honestly don't like writing bad reviews but reading the 5 star reviews of people they are taking advantage of made me want to write this. I have read the other negative reviews and have had the same experience. We had them come by for a semi-annual air conditioning cleaning (they have been by twice) each time there is always $500+ work that needs to be done, or we need a whole new unit. I have had a second opinion and this is not the case. When you tell the technician that you are not interested in getting work done they leave the house in a huff. The technician comes back 20 minutes later saying I just talked to my boss and we do not like to leave the house without fixing these items, we will give you a 2 for 1 deal I just think these technicians get paid based on the crap they make up that is broken. They will not be getting any more business from me. PLEASE think twice about this great deal they are offering.

Craig W.

09/04/2018 12:00:00 SA

I have no problem paying extra money for a new condition if you provide a great service, so we ended up buying two ac units. First they cam out and left the entire attic a disaster and left a bunch of empty bottle and sparkle containers. Then they destroyed my pigeon net and told me nothing about it. I call the net guy just to come by and check it out see said it was destroyed and the poles became bent. after that we had to do a warranty call on them in the first month and they told be a override switch was burnt out and they had to order it. After me waiting 2 weeks for a part to arrive no one called me back. I then called them back about it and no one had any idea about it and never had a part on order and told me they would call me back after they figured it all out, no response. Then i called back a week later and still no one has any idea about the whole situation, now they are going to send another tech out to see what the deal is. I am so glad i spent all this money on two acs and once they got the installed them they are the worst customer service and only want money. I would never recommend them to any one and it is a complete disgrace how this company works. There are a lot more issues i can add onto this review but those are the main ones. if you are in the market for an ac go somewhere else they are not worth the price they are getting and the customer service is crap.

Tom I.

4/27/2019

Agree with the other one star reviews. First Goettl has or is in the process of absorbing Sunny Plumbing. So here's the story. Called to have them come out and snake a toilet line that was draining extremely slow. I had drained as much water from the clean toilet as possible. The plumber simply had to remove the toilet and snake the line. He quoted me $650.00. I was astonished and asked the price again and he said it was correct. I explained that the price was ridiculous, paid him the service call fee and said I would call another company. By my estimate I figure the job would have taken maybe an hour. That equates to $650.00 an hour. My advise stay away and get other quotes. PS: you can buy a snake /auger for less than $400.00.

Jenifer D.

7/31/2018

Corey was absolutely great! He was exceptional! He explained everything to my understanding! He will be the one I ask for when I need help again! Thanks Corey!!

Darion M.

2/13/2023

I would never recommend these crooks to anybody they overprice there They sent the manager to my house and he was worse than the first technician that came to my house. I recommend never use this company. They said the manager to my house and he was worse than the first technician that came to my house. I recommend technicians don't know what they doing. I will never ever use them for heating or plumbing.

Kimberly L.

2/17/2018

I contacted Goettl to have a rejuvenation done on my ac. My ac has been repaired MANY times and I was told by a previous repair person to prepare myself to purchase a new unit in the next year or so. This was two years ago - the unit is 16 years old, so I consider myself lucky.

Making the appointment was very easy, staff was friendly. There was however no reminder call or text, which I would suggest. My timeframe was 12pm - 4pm. At 3:55 a staff member called to tell me the technician was still in another call. They ended up sending someone else and he arrived close to 5. I'm not going to lie, I was VERY annoyed. My time is just as valuable as anyone else's, so to be sitting around (not at work) for 5 hours - I was not pleased.

However! That's when the experience did a complete 180. I explained to him that i had to be gone by a specific time. He said that it shouldn't be a problem, but if it didn't work for me he would happily come back at any time or day that worked for me. The technician was probably one of the nicest and most helpful people I have ever encountered. He changed my air filter for me! We chatted about what settings the ac should be on for energy efficiency.

Then came the bad news, I'm going to need a new ac unit because of a leak. He didn't try to sell me anything, didn't try and scare me - instead he educated me on what was wrong. I already knew what the issues were, so it wasn't a surprise, but he was kind and patient and answered my questions. I explained that I have a home warranty and he said that I made a great choice with that company and that I should contact immediately before it starts to heat up. He provided all of the information needed in an email so I could contact my home warranty company.

It doesn't really get any easier than that! He was done on time and a few days later I received a case of air filters! How great is that! I would highly recommend using Goettl.

Mykl S.

4/26/2018

Only getting 1 star because it's the lowest rating aloud. Never showed up for appointment, no call, nothing. When I called, I was told they canceled my appointment and had to reschedule a week later. Took time off to be there for the appointment for nothing. Apparently all their radio, tv and billboard ads are paying off so they can afford to screw people over. I will never use them. Horrible company.

Rhaissa E.

8/17/2018

A manager reached out to me to propose a solution. I am waiting for someone to reach out with the final details, but the resolution was very reasonable. Once the details are finalized I will update my review once more. Just to be clear, the work they did was not bad work it simply didn't solve my issue as promised, and it was expensive.However the manager took all that into consideration and was willing to accommodate me accordingly. I am satisfied to know that they didn't just sweep my issue under the rug and made a true effort to come to an agreement with me.

Tess W.

09/11/2022 12:00:00 SA

AC died. Summer. Here in hours. Helped with financing. Installed that day. Can't thank everyone enough.

Katie C.

10/09/2019 12:00:00 SA

Goettl has been our go to for air conditioning and heating maintenance. We are signed up for a seasonal inspection and they immediately scheduled Curtis for an on site visit. He came prepared with booties, was very professional with great customer service, but chatty at times. He took off the paneling and conducted his full inspection with videos to show me progress.

2 hours later he provided me with estimates for repair that hovered around $3k. I don't know how anyone can afford that on the spot, but for a few part replacements, I was surprised to receive that price as a result. We just chose to hold off for the time being.

Overall they're a reliable company, I just don't understand their pricing structure. Will likely use again.

Tony Z.

6/14/2019

I called this place with an emergency, My AC has been down for 2 days and I have a 69 year old citizen living here. The girl that answer did not want to hear my story, I just told her I needed some one here quick, she transfer me to another operator and she just told me straight out that they don't service apartments. I was going to pay for the service!!!! But that is ok I can see your ads are fake and won't care about a 69 year old lady overheating.

Laura M.

3/22/2020

Amazing service, so glad we went with this company. Great price and fast service, Marko Kupresak was very helpful and knowledgable about the products he answered all our questions and helped us understand what we were purchasing definitely recomend this company for your air conditioning needs.

K T.

12/04/2022 12:00:00 SA

We had 3 different companies come out and give us a quote of what we needed done (all we're congruent with each other as far as what we needed) Jeremy came out and sold us on Goettl. I also advised my parents to use Jeremy as well and to do business with Goettl. The price we paid for a total new upgrades system was 2k below the other companies. I purchased and they installed on the same day.

Richard C.

1/22/2021

So 1 1/2 ago I did a review on this zero star company... I bought the whole house RO system spent thousands on it and continue to get treated as a sucker... I had an appointment to get the filters changed and they cancelled the appointment and decided not to tell us.... I had to call them to find out... Don't believe what Ken says his company is built on lies and poor customer service!!!

J D.

1/15/2020

We have used Goettl Air and Plumbing before, bathroom sink drain . Had AC/Heat service done today. Wes was our tech today. Very professional , on time clean, and explained all his work so I could understand. They have earned our trust and I can say I'll always be treated with high standards an qualified technicians. From a phone call to let us know when they will arrive to follow up email that explains the work done , you can trust you made a good choice with Goettl air & plumbing.

Emmy L.

03/12/2021 12:00:00 SA

I have used this company for about 5 years and while I've had two separate problems with them, the owner Ken always made it right so I've remained a customer. This time I wanted to move forward with a job I was quoted by Steve Lewis. I called to schedule and Steve wanted to send someone out just to double check his quote. Turns out they wouldn't be able to do any of the work I was quoted due to space in my attic. That sucks and I was a little disappointed since Steve had already been out to look at it all but whatever the guy who came the second time was amazing explained why it wouldn't be possible and gave me some other options (a mini split installed in the master and sealer in my duct work) he told me the job would not only be cheaper than the original quoted work but it would be the best option for me. He said Steve would get back to me with a quote. Well Steve did get back to me and told me that the cost of the mini split would be about 7-8,000 (which was what I was quoted to replace all my existing duct work and didn't include the sealer). This is an absolute rip off, I've received 3 other quotes and they came in at 1/4 and 1/3 of that cost. He also tried to tell me that they are the only company in Vegas that does the sealer (which he wanted to charge about 3,800) but they are not the only company. I have sent a few friends to Goettl over the years but I'm done with that, they have lost a customer.

Mark P.

12/30/2018

Great staff. Happy with most of the work and would have given five stars. My attic is a lot messier than before and the new duct work I had installed blocks access to most of my attic.

Connie M.

03/11/2023 12:00:00 SA

The worst and the most expensive! Don't fall for their monthly plan for $14.95, where they come to your home to check your furnace/ac. They never showed when they were scheduled for routine maintenance on my furnace. Last year they told me that my ac couldn't be fixed and for about $10,000 they could would install a new one. I can't afford that so now that the weather is warming up again I don't need their services. They told me in order to cancel my subscription with them I would have to pay over a hundred dollars. WTF??!! Just to stop my toilet from leaking they wanted $700!
The plumbers were always very pleasant though.

Louie S.

09/04/2020 12:00:00 SA

I didn't and will never do business with these folks. Told me I needed a $15K water system when three other companies said a $5000 system would be fine. Tried to sell me on a maintenance plan for my plumbing and who knows what else when all I wanted was a water solution. I even got a water analysis to confirm what they told me and they still offered a $15K system as the only solution. G-o-e-t-t-l easy to say, they try to sell! That's what they are all about: Sales. This is big business. You can tell from their high end website and scheduling infrastructure. They are all about the sales pitch. I would avoid these guys and call a small, locally owned company that cares about their local reputation.

Jenn H.

08/08/2018 12:00:00 SA

I simply wanted an air conditioning service person to look at my air conditioner and tell me if there was a problem. Instead, the service man that came to my house took a picture of the sticker on the side of my unit and said your unit is too small for your house. No service, no tests, no gauges or tools used. I was told there is nothing he can do to help me. The only thing to be done is to buy a bigger unit. He then charged me $89 and gave me a flashlight.
***Update - contacted by the customer assurance manager and apology was given. He explained that is not how they operate and offered 1) my money back or 2) another technician to come out and properly inspect my unit. Thanks you for rectifying.

Goettl Air Conditioning and Plumbing Las Vegas, NV