Ginger A.
08/08/2022 12:00:00 SA
(Details, below Summary, provided as relevant as COVID-19 mandates lifting it is becoming important to identify and share how businesses choose to address safety of their staff and clients.)
Summary: Truel's was friendly and polite throughout the entirety of the repair. They were knowledgeable and professional as to their craft/skills, communicative and nice.
Details: I was a Guest (in town for medical reasons) in Friend's second floor apartment, in an older, historic building. After our evening baths, the Landlord called to inform of a leak in the downstairs unit, presumably from my Friend's bathtub.
Mid morning, Truel's arrived, unannounced, along with the Landlord's Representative, to repair the leak. Prompt attention to urgent repairs is acknowledged and appreciated but, ideally, a little notice of the approximate time of the repair would have better facilitated our readiness to be out of the bathroom and properly dressed. Neither my Friend nor I were presentable nor prepared to receive guests. (It's a small apartment with no options for privacy elsewhere.)
I am severely immune compromised and immediately inquired as to whether these gentlemen, now in the apartment, were vaccinated against COVID-19; they were not nor did they offer to wear masks, protective coverings nor gloves.
They did assure us they'd be done quickly, and shared their expected repair timeframe.
I was baffled that absolutely nothing was done to address the seriousness of my COVID-19 concerns ~ due to lack of notice, there was no time to partition-off the two distinct areas the Repairmen needed to access, nor were any rescheduling offers made, no compromise solutions of any sort. Clearly, there was no awareness of the seriousness of the situation.
Upon completion of the initial diagnostic evaluation, Truel's repairmen stated they'd need to leave to acquire needed parts. This short break provided me an opportunity to change from my pajamas into regular clothes and leave the apartment, so as to minimize my exposure.
Upon Truel's return, my Friend informed me that the repair was quickly completed and the repairmen had left.
Next, all the bed linens, just inches away from one of the tub access areas, required a full changing as did the bathroom linens. The bathroom had to be sanitized and cleaned. It was disappointing that the repairmen's bootprints were still evident in the bottom of the bathtub and no effort was taken to clean the tub, after the repair.
Most all of the extra efforts unexpectedly imposed on and required of us today could have been avoided with a bit of notice prior to repairs being made. While urgent, the leak itself was not actively dripping once the tub was drained. The Landlord has been most gracious in allowing my stay for current medical situation and my Friend is a longtime tenant here. There was likely an understanding, that an unannounced but prompt repair of an urgent leak would not be problematic. I was in the uncomfortable position of having to choose to share aloud my health situation with strangers and hoping they were aware of the severity of the risks involved. (Even an hour rescheduling would have helped things a lot!) Unfortunately, this was not the case today. I am fully confident there was no ill will nor malice intended by the Landlord, Truel's, nor my Friend or myself in this unfortunate situation today.
Hopefully, sharing this experience will enhance Truel's reputation of solid, honest and reasonable service and allow for placement of new protocols to address future similar situations. We are all in this together. Be well. Be kind.
