Dina F.
10/07/2019 12:00:00 SA
I had just moved into a new house that had been inspected with everything working properly. On move in day, I noticed the water was not getting hot. I could not get the pilot light lit. I called the gas company and verified that the gas was on at my address. I called Piedmont Plumbing and after a service call, he determined I needed a new hot water heater. My house was only 2 years old and I thought this was odd but I was desperate and agreed to it. When he arrived to install the hot water heater, he did not have all the parts he needed or a hose to drain the existing tank. He had to go back home to get a hose and I went to Home Depot to get the needed parts. What plumber is this unprepared? I should have stopped right there but I didn't. So, he installs the new hot water tank and still no gas. Only after he couldn't get the brand new one lit did he go check the meter and realized it was locked. He tells me that he can turn it on to test it but he will have to turn it back off and I will need to call the gas company to have it turned back on. At this point, I really begin questioning if the other hot water tank was really broken (by now I highly suspect I had been taken). He tells me he can show me the part that was broken. After going back outside and spending a couple of minutes out there before coming back inside, he then shows me a part that I suspect he broke while I was waiting patiently inside. So, he ended up getting paid for the installation of a brand new hot water heater, plus he kept my old one which there was absolutely nothing wrong with and he can install in someone else's house and make money off of it. When I called the gas company, they informed me they had turned the gas off at the wrong address (should have been Terrace and I was Street), so there was nothing wrong with my tank! Very dishonest! I even told him I didn't believe there was anything wrong with my tank once he figured out the gas was off. He proclaims to be a Christian man but he is a crook. I would not recommend him and would advise people to stay away and go find an honest, knowledgeable and prepared licensed plumber!