M D S Plumbing

My family has never felt the need to shop around plumbers when MDS is around. Local and reliable.

Massively over tightened an outdoor frost free faucet and damaged a solder joint. Faucet blew apart on Xmas day. I called
and the outgoing message states: we no longer work on weekends I was astonished! Finally reached them on Tues 12/27 and reported the problem. At the first hint that this might be a redo of the previous repair they immediately went into the dog ate my homework mode. After Becky repeatedly telling me that that would send some out they never did. 10 days deep she tells me that I am at the top of the service call list. Still no show. I guess easier to just lie than stand behind your work! Sad and pitifu! FYI with 45 minutes of my time and Pennys worth of solder and flux I was able to correct the damage that these Professionals incurred.
I wouldn't recommend these folks to properly screw on a garden hose!

We hired mds pluming to hook our R O water system back up, install a faucet and hook backup the garbage disposal after we installed a new sink.  We knew the RO system wasn't hooked up right because as soon as he turned it on it started pouring water and it takes an RO system 24 hrs to fill the tank before you have water pressure. So we tested it and it was city water. They came back an fixed it but charged us again saying it was our fault because our system was old. We had a leak and many more problems. Stay away from this company!
We normally use  Norman heat and air plumbers or Usry but our contractor wanted us to use them. Big mistake.
We ended up spending 813 dollars to install a cooktop that Lowe's said they would install for 130. and hook up a sink to an RO system that was already installed that just needed to be hooked to a new faucet , and install a new faucet and soap dispenser and reattach the garbage disposal.

MDS Plumbing came out to run a gas line from my stove, through my pantry and in to the laundry room to hook up my gas dryer. The job took them 70 minutes to complete from the time they arrived at my door to the time they left. So imagine my surprise when we were instead charged 2 hours labor for each of the technicians at $82.50/hour. When I immediately called in after they left (at 1 PM on a Friday) the answering service told me they had left for the day and would pass my message along. When I hadn't heard from them by Wednesday I again called in. This is when I was told that I was being charged not just for the time they spent actually working, but from the time my call came in. The woman who answered the phone claimed this was to include drive time (I live less than 3 miles from their office) and time they spent to stop and purchase materials. Personally, I don't agree with this method, in my opinion we were charged $165 for time we have no way of tracking. For all we know they could have stopped for lunch, ran personal errands, etc during this time. The time we were charged for should have started when they reached our home and began working. For this reason I will not be using MDS Plumbing for any future jobs nor will I be recommending them to friends and family.