Legacy 4 Plumbing

Called late Friday afternoon  after another plumbing company did not call or show up. They were very courteous and the plumber called back within a few minutes. From the time I called until the kitchen drain was unclogged was less than 1 1/2 hours. Highly recommend!

* Do NOT hire Legacy *

We recently hired them to clean out our main drain.  We have occasionally had issues with tree roots blocking the line.  And, this is what the problem was.  

Their worker did indeed get these out from the line.  It was apparently easily resolved.  Their worker was here no more than 20 minutes.  

But!  Only five days later our main line was clogged again!

We contacted Legacy.  There was obviously something they missed.  Legacy refused to even consider this.  Their excuse for not missing something was, you've got roots.  
Um, yes.  But, they do not grow to block the line in five days.  
Legacy was wanting to charge us another $200 just to even come back out.  They would not even consider that they had not completely cleaned the line.

Be prepared for Legacy charging higher  costs, too.

They charged over $350 to come out to do a simple job which (I found out) other reputable companies charge less than $250.  We have a normal residential line- it isn't long in length.  They charged a separate fee just for using a snake to clear the line.  Um, I compare the unreasonable nature of this like an auto shop wanting to charge you for using tools to get an oil change!

We hired a different plumbing service to come out to resolve the issue.  It was indeed a small amount of roots which remained, clogging the line.  It was something Legacy completely missed the first time.  It was something they shouldn't have wanted to charge $200 to even come out.

*You have been warned.  Don't hire Legacy*

I had a gas water leak in the garage on Jan.16, 2023 and a plumber by name , Anthony Banks came and replaced it by a Bradsmith White water heater.  He did excellent work, and the total bill was $3,869,00.  I knew this was about 1000 dolars too high, but since my wife has been recovering from a recent stroke, and she wanted a replacement quickly, I didn't bargain for a reasonable lower price.  I am sure I would have got the work doneby anther Norman Plumbing Company for about $2869,00 instead of $3.869.00.  I have mentioned this to them. Let me see what happens. I will be satisfied even if they give me a refund of 500 dollars.

Again, Anthony Banks, the plumber did excellent work.  You can use him for your plumbing needs, but check with other plumbers on the price.

Ananth Sundara-Rajan
Homeland Ave, Norman, OK 73072

Good quality work, fairly responsive, WAY WAY overpriced. Was not informed at the time of appointment that this would be a flat fee instead of time and materials. Charged me $325 to replace toilet innards and an inlet hose that was kinking. Took them over an hour to go get parts and return after initial assessment. They get 4 stars for the work and 0 stars for value/price. If you're going to use them, make sure you lay everything out up front and that you are satisfied with the arrangement upfront. Otherwise, call someone else. That's what I'm going to do.

Had a plumbing emergency at 4:15 today. The only people who had somebody to come out was Legacy, even though he wouldn't have gotten here til around 6. He arrived at 6:40 and he, together with Jade, got me up and running in an hour and a half. And the best part???? The price was unbelievably reasonable, especially given it was after 5:00. They not only have our business forever, but I will very happily pass their name along to my neighbors! Thanks, guys!!!