I had purchased a replacement garbage disposal to replace my leaking disposal and I didn't feel that I could install it myself, so I scheduled with Hancock for the install. Chris called prior to the scheduled appointment time to let me know he was on the way, which is something I really appreciate. He wore his mask, which I also appreciate since I'm in the 'high risk' group. He was courteous and efficient. He had the disposal installed in a very short time, cleaned up the work space and disposed of the defective unit for me. Service was top-notch and I would definitely call them again for other plumbing issues.