Colossal Plumbing

Excellent customer service, on time and cleaned up any mess made. I will call Colossal Plumbing next time I need service, also will recommend this company to friends.

THEY ARE THE BEST! They were on time, communicated with us through every step of the process and were very affordable. We had a gas leak and had some other water lines that needed to be replaced and they did everything so effectively and fast. I don't think I'll have to call them again for a while because they did such a good job, but if I do, they will always be my go-to.

Greg was supposed to come by yesterday afternoon.  We waited all day.  No Greg and no phone call.  After 5:00 PM, we finally got a hold of his wife and she couldn't get ahold of him either.  Apparently he was at someone's home and didn't have his cell phone.  

We made arrangements for him to come today.  We asked Greg to adjust the flapper for one toilet and look at another that is known to run on occasion.  He said we needed to buy two new toilets and called a showroom to arrange for us to visit, telling them he would be installing them.  

We also asked him to screw on something to increase the water pressure in our shower and to install two Delta faucets in the bathroom which came in a kit with everything he needed.  At some point he left the house. When he came back he said he had gone to buy some metal push pop ups because he didn't like the plastic ones that came with the kit.  He said the plastic ones wouldn't last 6 months but did not tell us he was going to the store or why until after the fact.   The parts in the kit include a life time warranty so I'm not sure why anything would have to be swapped out.

In our area Home Guide says that installing faucets can run up to $250.  There were no problems with the installation on our end aside from the plastic pop ups.

Greg charged us $580 because he charges by the hour ($180) which included his visit to the store.  He could not give us a receipt for his work (his book was in his other truck) nor did he give us the store receipt for swapping out the push pop ups he took with him.

I had to ask for the original faucets back and guess what?  The pop ups were missing.  I'm not even sure the faucets he install were the ones I bought.  They look entirely different than I remember.  I had to asked him to bring the boxes (with the lifetime warranty) that he took with him so I can verify these are the same faucets I bought.  

As he was leaving, some other plumber pulled up behind him.  It looked like he had given my old faucets to him.  I had to ask for everything he left as he just walked out the door after I wrote him a check.  My husband later told me he had told him to tear up my check because he wanted to use a credit card.    

Greg seems like a pleasant enough guy but no one can afford people who are installing facets for $580.  No water had to be turned off.  No issues on our end to explain it.  Just a plumber with an hourly rate that triples what I received as a Senior Project Manager in a fortune 500 company in healthcare and a lot of oddities that are hard to explain.  

The faucets he installed worked.  That's about all I can say.

Greg with Colossal Plumbing is great.  He was very thorough and found issues with our hot water tank not brought to our attention by another plumbing company.  He is very informative and explains the problem(s) and what needs to be done to fix/correct problem.