Aspen Plumbing

I had a much simpler repair than the people who have reviewed before me. Also, my work was done over a year after theirs. So those two things may be a factor in why my review is 4 stars instead of 1 or 2 stars.

The little conduit... thing... in my back yard was overflowing water and toilet paper (ewwww!) every time I used my washer. I was worried that a tree root had busted through my pipeline and I was in for a several thousand dollar repair. Fortunately, someone from Aspen came out and was able to snake my line in about half an hour. That was a few months ago, and I can still see to the bottom of the conduit (meaning it's still clear). So that's great! $97 was much better than several thousand.

Our Main Pipe was clogged and it caused our garage to flood and a bathroom. I just moved into my home 2 days ago a freaking out. I called another big name company and they had me set to wait all day even though I needed immediate help. I called Aspen and they immediately dispatched someone to my house. They were very nice on the phone and the 2 guys that came to help were very sweet. They worked quickly and did a great job. I recommend HIGHLY!

My experience was close to what Amy F experienced. They did not stick to their quote. The quote was written in a confusing way that left the door open for them to double it at their whim. Turn my handle to H and cold water comes out. Turn it to C and hot water comes out, etc. They sent out people several times to accomplish really basic tasks. Got tired of dealing with them and just hired someone else to come out and fix their mistakes. I would look elsewhere for plumbing help in the Tulsa area.

THE BEST PLACE EVER!!!!!
I would NEVER TRUST another plumber other than these guys right here. U want it done right the 1ST time call them.  Don't waist your with the other clowns!!!! The are there when I need them and the girls in office are always sweet and friendly!!! Can't say enough about this great place ;);););) I would give them 1000

I had a break in my main, actually 2 pin-prick sized holes. Water was saturating my closet carpet. They came in and repaired it. Leak detection made it sound like the leak was coming from under my tile (1 foot away)in the next room. They suggested trying to fix it from the carpet side to save me money. They were able to fix it, by tunneling under and I didn't have to go through the hassle of replacing/matching tile in my whole bathroom. Thanks Aspen!

I have used Aspen Plumbing a number of times over several years and have no complaints about them. The first time I used them was when the owner did his own work. After time passes, the owner gets more calls than he can handle alone so hires a couple of employees. I have had no problems with the employees as they seemed to know what they were doing. If previous reviewers had a problem, businesses can boost or decline based on who is hired at any given time. The last time I called them for a problem on a rental property on possibly a Thursday or Friday, they were booked up and couldn't get to it until the next Monday or Tuesday. I couldn't wait that long as the renter needed to finish laundry and flush toilets, so I called someone else that could get out faster. Give this business a break please, it is a good company. Not everyone writes reviews, and the complainers will sound off a lot quicker than the satisfied ones.

Okay, so I gave this local company ample opportunities to make it right. They opted not to do that, so here's my story...

I'm renting a friend's house in Catoosa. I had a plumbing problem, so she called Aspen Plumbing to fix my problem.

The first time they came out, he kind of patched it together and promised it would hold up for a year or so. It lasted four weeks. While I was alone in my home with the technician, he told me that he had recently gotten off of drugs, was hired two weeks ago, and as a personal flavor from the owner.

So, the landlord calls them back out. She asked only that they don't send that same guy.
They sent the same guy. Aspen claims that they had no choice because I need the appointment to be immediate. I did, because the patch job the tech did was so poor that after four weeks, the hot water was running full blast around the clock, and the only way to turn it off was to turn off the water to the entire house. The water heater caused such a spike in my gas usage that PSO stopped by ti check on us. True story.

So, I was home sick the day the tech came back, so I just let him in and went back to bed. While he was here, he broke my daughter's bed (getting to the access panel), hid the broken pieces, and didn't say anything to me.

THEN... he cut through the drywall, DUCT TAPED IT BACK, and then didn't say anything to me. The owner claims that they contacted the landlord about the drywall, she says she never heard from them, that my call was all new information to her.

Greg (my boyfriend, who's done this kind of work in the past and was far more qualified to discuss the issue than me) called the owner to go over the pictures and explain the situation. The owner completely refused to do anything. He refused to believe that his guy broke the bed, and generally treated us like we were lying and trying to shake him down. Greg is a really easy going guy, and he ended up so mad that he hung up on the owner. We talked to Keith Holman.

I'm not one to smear a local company on social media, but these guys were awful. Aspen Plumbing mucked up every step in this process, and they've refused to make it right. We are just going to replace Lauren's bed and call it a wash.

Further more, please feel free to visit my Facebook page (Amy Flippin in Owasso, OK) to see the snide and condescending way that the owner spoke to me after my review. I wish I could post the screenshots here.

There are lots of great plumbers in town, do yourself a favor and pass on these guys. It always sucks to have to complain about a small local company, and this is my first negative review on Yelp. It's unfortunate that it had to come to this.

Had a hot water tank replaced.  Called in the morning & by 1:00 they were out here replacing it.  They were completed around 4:00.  Very satisfied with the work & the staff was very polite.  I would recommend them & will use again for plumbing issues.  Work was done in 8/2017.

At this point in my review of Aspen Plumbing I'm starting with 5 stars. My garbage disposal stopped working unexpectedly and the drain was backing up somewhat. In fact, the last time I had used it was two days prior to calling Aspen to schedule an appointment.  I called at about 6pm and actually talked to a real person. She was very friendly and promised someone would get with me the following day to help get the problem repaired.

So far I'm impressed that I spoke with a human and not some voicemail thing. More to follow as this project proceeds.

Day 2: So far I am sticking with my 5 Stars. Contacted early this morning and was placed on a short call back list if a plumber becomes available today and placed on the Wednesday schedule for the morning. Since my problem isn't an emergency I am very happy with this arrangement.

Day 3: The plumber arrive on time, completed the necessary repair, and even answered a few questions I had about recommended maintenance to prevent future issues. All-in-all, if you need plumbing services, Aspen Plumbing is a good choice of locally owned businesses.

Melissa was so helpful in getting a plumber out to us same day! Pricing was exactly as I was told and fair. I could not be happier and will definitely call them with any plumbing troubles in the future!

I was very pleased with service from aspen. They were up front with their pricing and did not try to take advantage of me. Their technician was polite and worked quickly to fix the problem. Their rep on the phone was very polite and worked to find the least expensive route to address my problem. I will definitely use them again if I have problems