Affordable Leak Detection

One of the worst experiences I have ever had with a company. We filed a claim, they were assigned to us. They called me and were very difficult to work with. They gave me only mornings from 8-1. I explained I worked mornings but could get somewhere out there to meet them.  I confirmed multiple times that they were going to call before they came. I called this morning.  Confirmed the phone number to call and that they'd call me.  A while later I notice someone is at my door through the ring doorbell. Attempt to talk to him, can't hear me. Call the company and they say they aren't sure if he's there and may or may not be able to get a hold of him. At his time I can see his car still in my driveway. I get upset not terrible just saying this isn't my fault. No one called to tell me they are on their way. I have someone that can meet them but want to confirm he's staying.  I had explained to the lady on Thursday my situation.  They say they'll calI on their way. I   have my phone records to prove it.I guess the lady called the guys that was supposed to meet me. He said he called multiple times. He did not call. I have phone records to prove it. However the company  didn't call me back to tell me anything or what they found out.  I call back,  the owner REGINA yells at me. Tells me they have 50 people to today and I'm not the only one. They have no responsibility to me and if I'm not willing to be 100% available to them they don't need my business and hung up on me.  She was the worst. She said I treated her employee terrible. I did not. I simply said you guys promised me someone would call no one did. I have never been TReated  that way in my life. I am appalled shes the owner and gets away with this. If you want to look at any of my previous reviews I'd say 100% of them are positive so this is very unlike me to write a negative one. WORST COMPANY EVER. Would never recommend them

Edit: . My husband and I figured out the problem. Turns out the person sent to our house called the wrong number. Twice ‍. My husband  is out of town two hour time  difference and the call didn't go through He called my husband. Even though I called at 8:01 am this morning and gave them MY number to call and confirmed they would call that.  We had also given them the correct number Thursday.  When I made this appointment they assured me we WOULD get a call before they came.  Once again. I did everything I could to ensure that it worked out. Even though it was their fault, I had someone running to our house to let them in as I could still see them in our driveway and they would not wait. And then man still chose to leave.  Also, it's astounding they fit 50 people in one day.   Seriously doubt you get good service that is done competently with having to do 50 people in one day by one person as they stated to me over the phone.

I had the unfortunate experience of having to deal with this company as they are contracted through my home warranty program.

After scheduling an appointment to fix a water leak and waiting a week, they arrived 2 hours into my appointment window today - without a courtesy call letting me know they were inbound. I work from home and was in a meeting upstairs upon arrival.

When the technician arrived, he knocked at the door, and supposedly called me (which I never received, even though I have my phone on me.) Long story short, I ran downstairs as the technician drove off and immediately called the dispatcher in an effort to have him notify the tech.

The dispatcher told me there was no way to call the driver back (even though he was still on my street and I could see him) and that the company does not leave voice messages or provide a courteous call when their technicians are enroute.

I'm absolutely irate - do yourself a favor and avoid this company at all costs. If their customer service is any indication of their work, you'll end up disappointed.

I had an issue with clogged main line. I go through the home warranty company and was assigned to this one. It's not the first time I have been assigned this company. Almost every time its been frustrating! This time, I had 2 gentleman come. They tried to air snake the issue and couldn't get it going through my toilet line. I let them know of the location of my cleanout in the backyard. They walked my property and came back in. I was told that they would have to go through roof vent because my lines were directional(??) and that it wouldn't be a good idea to try to go from my main cleanout.

Well, home warranty doesn't cover the almost $300 they would be charging me to do this service. I'm not a plumber so I chose to not argue and see what they could do about working with the home warranty on resolution.  I shouldn't have to tell the plumber what to do. They told me Thursday that they would contact home warranty to see what we could do.  When they didn't by Tuesday, I reached out to the home warranty company for follow up. The home warranty person called and the person who they talked to told HWA that they tried the cleanout and they couldn't get it to go through the means they tried, that they could only go through the roof. Home warranty tried to close my case! I had to fight with the home warranty company that the information that they were given was highly inaccurate and explain my side. Issue was resolved today by another local company. Guess what they used?? My NONDIRECTIONAL clean out pipe to clear out the large root tail in my line! Every time I have used this company, I have had to try to MAKE them do the job that they were sent to do! At least 2 times they have threatened to go through my roof vent. I understand my problem isn't a big job and may not be on their top priority but its a big deal to me to have my main bathroom accessible!

Scheduled through American Home Warrantee.  Talked to the plumber to call when he arrived at the house as my wife was teaching online school and I would have my brother let him in across the street.  They came and stayed for 1 1/2 minutes and then left according to my cameras. I talked to two people on the phone they were rude. Refused to send plumber back out even though it had been less then 10 minutes since they left.  Demanded that I show them proof that the plumber did not stay longer. Waste of my time. If their plumbing work is like their customer service. DON'T use this plumber.

Buddy at Affordable Leak Detection is terrible. He's not only unprofessional but rude and doesn't perform the work he diagnoses. Furthermore, he expects $100 the moment he rings the doorbell. There are far better plumbers than this guy. Buyer beware.

Very unprofessional and they use very cheap equipment and material that won't even last 3 month. Do not waste your money and time.

I had them come out to look at my water heater and they convinced me that I needed a special tank to be added to keep air from going through my lines and turns out I didn't need it. This company will sell you something you don't need. They are CROOKS. Find someone else..

What a pompous jerk!  
I'm absolutely fuming!  This fellow has unfortunately been dispatched to our home on two occasions through our home warranty company and each time we've had zero resolve from this company. On both occasions he's talked down to me as if I'm a moron and attempted to call legitimate problems normal.

The first time he came he chose to overlook and electrical burnout on an electric furnace. The plastic was melted and black!  Perhaps he chooses to be slummy to appease the warranty company but risking human lives is absolutely appalling. We specifically told the home warranty company not to ever dispatch this company to our home again.  Wouldn't you know it, Affordable Leak Detection was front and center on my doorstep today. Same fellow who was so awful to work with last time.

Today he had the audacity to tell me that the leak from the water connection in my laundry room was normal. Yeah, normal leak, okay?  How freaking stupid does he think people are?!  The insulation in the walls, wet. The section of wall removed, wet. Copper pipes behind the wall, wet and covered with corrosion.

I'm honestly shocked that the State of Oklahoma allows this man to maintain a license to do this work.

The worst customer service ever. Shady bunch and don't do work right from the first time. If you have to call to get them back they will run you in circle just to not send anyone back. Do not recommend to anyone. But now that I am reading their overall reviews I am not surprised lol.

Worst experience I've had with a service company. Totally incompetent about issues with hot water heaters. Came out 3 times for 15-20 minutes and issues still have not been fixed. Each time trying to identify issues with the system.. I had to have them replaced by my home warranty company after almost 3 weeks of not being able to diagnose or fix any issues. New company came out asking what had been done and finding I needed a whole new system. I will refuse to use affordable leak detection ever again. Negative stars ..

if i could review this company with a zero rating i would do so. Buddy did work on our plumbing and well - the crew he had do it was the most off handed - irresponsible two men i have ever met - they argued constantly on how to install the clean outs - they forgot to bring the new backflow box to install and then argued with my husband about needing one - finally went and got one (exactly like the one that had broke) - argued over how it was to be installed.

the house flooded again on a Friday (this company does not work on weekends - you cannot reach them at all until Monday) - when they did return my call they told me i had to contact my home warranty for a claim and then they would come out - ummm no i do not - this was supposed to have a 1 yr warranty and it lasted a whole 4 1/2 months - Buddy called me and i explained what happened - and that i was having the repairs redone by another company - he quickly came out to scope the problem (which was not done on the first trip as he did not feel it needed to be done), he confirmed the pipe giving the problem had a belly in it.... he said he could fix it for 2400.00 more dollars.  NOPE NO WAY IN HELL will he be doing any work for us again.

When the second crew dug up the cleanout pipes and back flow box - they were not even secured to the pipe coming out of the house - it came off by hand - the back flow box valve (flap) was broke and floating in the box (so no wonder it did not stop the water from entering my house) - the whole assembly can be rocked with your hands and pulled apart - therefore it leads me to believe they were not properly glued together.  Now i have already paid him $819.00 to fix my problem the first time - but that did not work so now i am out $9500.00 to fix the problem correctly.

Will i ever use this company again NO - will i ever recommend this company - NO

My suggestion is stay clear of Buddy and his Affordable Leak Detection as they do not stand behind their work - instead they will only do another repair and charge you for it.

This plumber was assigned to us by our Home Warranty company. From the beginning it was kind of a hassle getting on the schedule and they only had availability a week in advance. Which I get if you don't have much staff so I was willing to let that one go.

The receptionist told me I would get a 30 min warning before the plumber got to my house on the day of my appointment since my time slot was 4-5 hours. Luckily, I was already home because he did not call ahead of time. Once he ran the water and flushed the toilet a few times he went out to inspect the cleanouts. He told me he would have to get on the roof to clean it out because I didn't have ground clean outs and the home warranty didn't cover that. I mentioned that I did have ground cleanouts and he said, oh, I didn't see them. So he cleaned that out and we went back in to see that the toilet was still leaking into the closet behind the toilet and the tub wasn't draining properly. He said he would have to put me back on the schedule for a scope of the pipe and then they would have to do concrete slab work to repair the pipe. He informed me that they would have to call the Home Warranty company because they probably wouldn't cover it and he would let me know what they say.

He didn't call back so I called ALD the following week and they informed me it would be $1,600 out of my own pocket as well as the hundreds of dollars that the Home Warranty company had to pay.

I called another plumber (Hull Plumbing) to get a second opinion. They snaked the cleanout from the roof ($313) and replaced the wax ring seal ($157) within an hour. It's working great now.

Don't waste your time with this company even if they are assigned to you by your Home Warranty company. Take the cash payout and find a reputable plumber. It would have saved me weeks if I had done that from the beginning.

I would never recommend this company to anyone. To start off the technician who came out to assess the issue about beat down my door when he showed up, scaring the hell out of me and my dogs and then when I opened the door he swung his foot at my dog like he was going to kick him. That's just how this started. I put the dogs outside and he came in. He was one of the rudest people I have dealt with since being in Oklahoma. I showed him what the problem was and he said well you need to pay me for the service charge then I will go file this with the Home Warranty. I paid, he filed and said he was waiting on approval and would be back later in the day. Next day comes and no word so I call and it was like pulling teeth to finally get the lady to tell me the warranty company denied it but they would be more than happy to come fix the broken P-trap for the AC condensation line in the attic for an additional $500. Absolutely ridiculous customer service and terrible troubleshooting from the technician. I am now having another company do the repair on my own for $150 instead of the $600. DO NOT USE THIS COMPANY. They have removed their FB page because of a 1.5 rating out of 5 and have 5 complaints with the Better Business Bureau in the last 3 years. Horrible company.

1 star cause ZERO isn't an option. Not only are they unreliable and HORRIBLE at communicating.  They came to do a job at my house.  My tub drain seal. They broke the piece that unscrews it from the tub...and left without saying anything. They figured out a way to MAKE IT WORSE

I was forced to use this company through my warranty, it took them 3 weeks to do work they assured me could be done in 24 hours. Kim never had any idea what was going on when I called into the office, and she also set me up for 2 appointments that never happened before a third where my problem (so far) was fixed. This was probably one of my worst experiences of warranty contracted services, and I'm still talking to them about how much time was needlessly wasted in order to do a quick and easy fix.

I tried to make an appointment because my home warranty assigned me to this company - they would not work with me - told me they would call me with a time they did not - when I called them back they gave me a time that was not an option - they were not rude but very condescending - the lady would not let me talk.  If they are not willing to work with a client just in the appointment stage I'm thinking they would be a nightmare to deal with at any other stage - I would not recommend this company.

Buddy said I had a slab leak and needed the shower dug up. toilet didnt work; sink water coming up in shower. hind sight they didn't try to snake it first. still doesn't work right. sink water still coming up in shower. 1600 out of pocket not sure what my warranty covers on that one. feel like I got swindled out of money

If you want to waste your time and be insulted by the office personnel, this company is for you. I waited all day when I was told they would be at the residence between 8am-1pm They showed up at 4:10pm and claimed they could not get in the gate. I called the tech back 3 times @4:15pm he would not answer the call. I think people forget that you have a choice when you spend your money and that they are providing a service and not doing you a favor! This is strike two. You won't get a third time. Read the other reviews. Don't waste your time with this company.

Tech that came out was rude. Then after telling us one thing, he told the warranty company something completely different. On 2 other jobs, they did not even finish everything on the job sent to them from warranty company.

UPDATE: The closet is fixed and looking great thanks to a great contractor Buddy hired, & another trip out today to fix a leak we noticed recently. They let me know the damages cost them $550.

A day later, we notice the leak is still leaking & my husband gets a call saying if we don't take our bad  google review down, we will be responsible for the $550 in repairs...which is precisely why this post will make it's way around every online outlet.

ORIGINAL POST: While everyone seemed super friendly in the beginning, the results we got were horrible. The miscommunication we had with this company for the couple weeks we employed them were astronomical. We were quoted ONE day to finish our sewer repair and MAYBE one more day to also get our tankless hot water heater installed. They started the job on a Friday and did not complete the sewer OR the tankless until Tuesday after 4pm...one reason being they hit a marked gas line & had to fix that issue before continuing.

For $7,200, you would think you're getting an amazing job done & updates along the way but NO. And honestly, I would've paid significantly more for a job done in the right time frame and with better handy work or at least for mgmt to come out & check how the job was done.

The closet our tankless went into looks like a DISASTER. Unnecessary holes everywhere, & we were never once informed that those holes were to be repaired by us. They didnt check for a power source in the closet before they started the job & had to run an extension cord through the entire room to a 3 program outlet (which our historic home has very few of).

Job was done poorly & communicated about poorly, and as a result we have a tankless taking up about the same amount of room a regular water heater does, and with a huge mess for US to clean up after.

I would give zero stars if I could. No regard for customer service or respect for your time. Avoid them!

PSA... Never ever use Affordable Leak Detection. This is the work they do and they track it all through your house for 3 days and leave insulation everywhere with babies in the house and their trash. The owner never apologized, but said his guys didn't do what they were taught and offered to send a maid service out, scheduled it and then cancelled the day of scheduled service because he didn't want to pay what they were going to charge and ended up cussing the Merry Maids Manager out and hanging up. My wife waited all day for the maid to show up and called and the manager told her what happened and apologized that the plumber didn't tell me he cancelled it. My wife called the Buddy and he went off on her about the cost to clean it up.  
This was the company that my home warranty sent out for the slab leak.  $5400 and counting. I called him he was extremely disrespectful! He told me he wasn't paying got the clean up! I'm constantly find more things they damaged! I though we had everything fix but....SMH

How do you give a negative star?!

Avoid this company if at all possible. We had no water for days and they were in no hurry to help fix the issue. Once it was fixed my husband noticed they charged us a few hundred dollars for things they did not do. Both my husband and I called daily, numerous times leaving messages when we could for weeks to discuss the situation with no return call and many times a full voicemail inbox. I refused to pay an additional $700 for work they did not do, so I stopped payment on my check. Of course they returned my call then, but not without a lot of back and forth and hassle. Here we are not even a year later and the cold water line busted and would have flooded my garage, but we caught it in time. Again, we called with no answer, full voicemail inbox... my husband finally received a call and they said they could swing by sometime to look at it. Sometime!?! This was an emergency due to the lack of excellence they neglected to provide. My husband had to leave work early, shut off the water from the street (there was no shut off valve on the tank which they should have installed), and repaired himself although the tank is still under warranty, but we couldn't wait for sometime. Look at their professional work compared to my husband's excellence.

Like the review from Sarah H. I had a bad and legally questionable experience with Affordable Leak Protection who was sent to my home by Home Warranty of America. Affordable leak protection was my only choice of vendors supplied by the home warranty company and so I trusted them to send a suitable repairman.
Buddy from A.L.D told me that I needed the wall torn out behind my leaky bathroom sink and called Home Warranty of America to get the work approved. He returned saying that they would not approve the work as he had told them the leak was due to incorrectly installed plumbing and they will not pay for incorrectly installed plumbing. Buddy handed me a quote for him to do the work for $436. I declined his offer and paid him the $100 deductible that is always charged by any vendor working with Home Warranty of America.
I then called a second plumber with a good reputation in my home town who came to diagnose the job. .......He told me that the supply line to the sink was simply worn out and therefore leaking. And that this was NOTHING to do with incorrectly installed plumbing. And that no walls ever needed to be ripped out.
The leak is fixed and did not any require walls to be torn out or hundreds of dollars to be spent.

If I could shut this place down I would in a heart beat. They are of no use nor help! When you call to tell them how awful the service was and how nothing was resolved they talk over you, are rude and combative. They don't care what you have to say and will charge you ridiculous amounts of money to legitimately tell you there is nothing they can find or do. They were hired through an equally awful warranty company yet I had to pay them $325 plus a 6% fee for a leak detection that was never completed.

They had 3 techs, 1 being in my bathroom for over 30 minutes and clogging my toilet up, in and out of any and every door in my home like they were children playing a game of tag. When the first tech arrived he showed 40 minutes before the other 2 and walked into my home and told us he has no idea why he was even there or what he was supposed to be doing. Laughable.

So we call yesterday about our money being refunded after WE found the leak in an area they NEVER LOOKED!! We were told Buddy would call us to resolve this matter. NOONE CALLED! So we called again this morning, they acted as if they didn't have any knowledge of the call the day before.We were transferred to an absolutely awful woman whom refused to disclose her name, obviously to hide after being so ugly. She refused to listen as we were PROVING her and her techs were and are WRONG and we firmly stand behind wanting our money back as they did nothing but waste our time, a/c, cause more issues and left us high and dry.

Absolutely terrible company and we will be furthering our frustration when we take them to small claims court for the time and money wasted on their unmet and incomplete services.

All yall had to do was do right by the customers whom use your company. Instead you rip them off and continue to make things worse by placing unprofessional, combative and frankly disgusting women on the phone to do your dirty work. So sad.

I will make sure everyone knows how yall run your company and how you treat PAYING CUSTOMERS.

AVOID THIS COMPANY AT ALL COSTS!!!

Absolute worst company I have ever come in contact with! Their technicians don't know whether they are coming or going! I seriously think they are trying to scam us and our home warranty company!!! I would recommend staying far far away from this company, beyond rude and there are soooo many other options in Oklahoma City and Edmond, simply call the next company on google, avoid this company at all costs!

My home warranty company picked them and by looking at the reviews it is evidently clear they are running a scam!!!

When they first called me they said they were going to come out the next day (01/16/2020) so I call them and the man on the phone was so rude and said nope they will be out the following day (01/17/2020) and I said why is that, when you spoke with me on the phone you said you would be out today (01/16/2020). And the man said that was never ever agreed on and I said are you kidding me? I literally remember talking on the phone and you told me that y'all would be out today (01/16/2020)!!! Then he tried to say that we talked on the phone earlier today (01/16/2020) and we agreed on tomorrow (01/17/2020) and I said we have NOT spoke on the phone once today!!! I have been waiting on a phone call all day, I even called you today (01/16/2020) at 2:05pm and no one answered my call!! He then remembered that we spoke on the phone yesterday (01/15/2020) and that's when he told me tomorrow (01/16/2020). Then he went on to say that we missed our appointment and that they called us several times and knocked on our door! I believe that they came to the door because they tagged it and he saw our cameras but I do not believe he knocked on our door or called us because we were home all day!! And I have ZERO missed calls from anyone from that company and I even tried to call them!!!!! I believe he showed up and tagged our door so he could collect his $75 service fee and then left without trying to call or enter the home!

I believe this company is trying to scam you and the home warranty company!! And after reading all of these reviews I wouldn't be surprised If the warranty company is in on the scam!!!

AVOID THIS COMPANY AT ALL COSTS!

Stay away from this company.

My warranty company (first American) sent them to fix a sewage stoppage.

First the plumber said that I didn't have a ground clean out and they can't service the stoppage unless they climb the roof to clear it out, and the warranty company won't cover it because of liability issues. And the plumber recommended me to install a ground clean out so the next time stoppages are easier to clear out  and that the warranty company will cover that when there's an issue next time.

So I paid them to do both: clean the stoppage from the roof and install ground clean out.

Two weeks later same problem exist and they refuse to fix the same problem I paid to fix 2 weeks ago unless I paid them the same $298 to climb the roof and do a roof clean out. If they had done the proper job the first time and not sell me the ground clean out then I wouldn't be in this situation.

Scammers!  

Will be calling my credit card company to reverse this charge!

If I could give 0 stars I would. My home warranty company sent this team out. Jacob was very nice, explained what needed to be done. They then Sent Andrew out and he completely half-A$$ed the job and did not do anything that was told to me. They simply cut into my wall and did not run any new water line. They just pulled from a different water line so now the issue is fixed but put a band-aid on it. I called to complain, and request a discount on my service, given they charged me over $1800 to do MAYBE $500 worth of work. Buddy, was not professional, called me and my wife a liar multiple times, and continuously contradicted himself and lied. I called the home warranty company and requested not only do they not EVER send this company to my house again, I requested that they NEVER USE THEM FOR ANYONE EVER AGAIN.

0 STARS. HORRIBLE

ALD was assigned my case from warranty company for a water leak. Once they came out they said 100% not a water leak and was a sewer leak under the foundation and would have to submit for approval from warranty company to scope with camera and inspect. After 2 weeks of hearing nothing I called my warranty company and they followed up with ALD. ALD told them we had no leak and that we demanded a camera be ran and that there is nothing wrong with our home. Basically they were here for 3 mins took my money and ran. Now I am having a second plumber come out to reevaluate why have have water coming out from where my brick meets the foundation!

Home Warranty Companies are funny creatures.  When you need the service, what you end up with varies.  Think of it like blindly sticking your hand into a bag filled with scorpions and candy.  You may get a sweet treat, or you may get stung.  Or you could get a candy coated scorpion, which kinda sums up my experience.    

We were without water for 3 days; hot water for 7 days.

First of all, you may think you are prepared for a water heater to go down.  You realize that it is original to the house and been going for double digit years.  You have a home warranty; you have made sure that the area around the tank is clear of anything you would not want to get wet.  But, until the moment some wonderful neighbors knock on your door at 10:30 PM on a Friday night to let you know that water is pouring out from under your garage door at a torrent, you don't really realize how under prepared your are.  

After we shut off the water, I contacted my home warranty who informed me that the ONLY service dates for the plumber, Affordable Leak, they contract with are Monday and the following Friday.  I tried contacting Affordable Leak directly, and they do not take ANY. WEEKEND. CALLS. AT. ALL.  

Finally, on Monday, after 2 PM some one shows up from Affordable Leak, and informs us that the Water Heater Tank is, in fact, broken.  And that the next available time to fully address the issue is on Thursday.  We had to beg to get him to fix the water shut off valve, which diverts the cold water from the tank to the rest of the house.  He made a few comments about how the valves and sinks were hooked up backwards, and then proceeded to install the shut off valve above the Water Heater Tank, you guessed it BACKWARDS.

Anyway, the Tank was covered under warranty, but all the code upgrades, and I am not sure if we even needed half of them, were not covered.  At this point, we are just desperate for a shower, or a way to wash dishes and clothes.  I agree to the price and am informed that I must pay their credit card processing fee, which is 6% of the total.  At this time, we just need if fixed and they know we are over a barrel.  

Finally, the day comes on Thursday, the hot water tank will be replaced.  At 2 pm, a very nice tech shows up.  And it is debatable if he or the tank weighs more.  I am informed that another tech will show up to help set the tank.  The tech begins working in the garage on removing the old tank, and bringing everything up to code.  It is hot, as the first few weeks of September typically are, and the tech did not have any water with him.  I supplied several cold bottles of water.  About an hour into the process, I hear a knock on the door from the garage.  The tech, sheepishly asks if I can help him set the hot water tank.

Let me say that again, I AM PAYING FOR THE PRIVILEGE TO SET MY OWN HOT WATER TANK.  

It turns out either the other tech was too busy, or it was too hot, or he just didn't want to.  Who knows.  So, I helped pick up the tank and guided it into the tray.  WTF.  

I then go back in the house.  I get a knock on the garage door again.  The tech has cut himself on the hand and is bleeding all over the place.   I tend to the wound.  I flushed it with HP, applied dressing and gave him a rubber glove to protect the wound.  

Finally, after 3 hours, my help, 5 or 6 bottles of water and a wound dressing later, the job is completed and we finally have hot water.  

A few days later, a random guy inspects and passes the job.

A month later, I'm irritated that I had to help set my own tank after paying as much as I did.

I call to inform Affordable Leak that I had to set my own tank.  I inquire as to if this is standard practice.  I was told no, followed by, but, it passed inspection, right?  Yes, but that is clearly not the point.   I was told management would, or might reach out.  

It will come as no surprise that I'm still waiting on that call.  I'm tempted to send a bill for my hourly rate.  

Affordable Leak

Pro:
It is fixed
It passed

Cons:
Little to no communication between company and client
Little to no communication between company and their employees/techs
You may have to set your own water tank, provide water and wound care
You will pay the credit card processing fee
You will wait
A tech may install a valve backwards

Do not use this company.  They were completely dishonest and not helpful for the problem at all. They were supposed to fix a clogged toilet.  They told us we had three different dire issues going on, made a huge mess inside the house, and didn't even fix the clogged toilet we hired them to attend to. They charged $375 and didn't do anything. They basically left the house in terrible condition and never called back or returned.  I only hired them because they were sent by our home warranty company.  When I called another plumber to fix what they said they couldn't, he had everything up and fine within 30 minutes and only charged me $90. He also inspected the other issues they said were a problem and said that none of that was true and we had no other worries.  Basically, they completely took advantage of the situation, took their check, and left the house a wreck.  This kind of company needs to be on the news for dishonest practices.

The rudest receptionists I have ever dealt with. The only reason I go through this company is because it's the only plumbing company my home warranty uses. First I was told I never had an appointment when I literally talked to the same person 2 days ago and then I was told the technician showed up and I wasn't home. I had called 2 hours prior to the technician supposedly showing up because I had to run an errand due to the death in my family telling them EXACTLY when I would be gone and back on their voicemail. Nobody returned my call nor answered the phone. Then they try to blame me for the situation. The technician never called when they were in my area. Caused me to miss a funeral of a loved one. She said You should not schedule it on the day of a funeral, like I expected my grandpa to die. After rescheduling the appointment, she just hung up on me. Incredibly rude and unprofessional. I expect a call from the owner.

Avoid this company!!!   Office staff is beyond rude, takes days to get on their schedule- they came out twice before actually doing the work.  Took several days every appointment- not fun if you can't use one of your bathrooms.  They will give you a time to show up and then show up holate.   They say it'll take one day (well it would've if they showed up on time instead of doing two half days).  I had to re arrange and cancel things I had to do because they can't show up and get it done in a timely manner and then when you call and ask hey, your guys were supposed to be here @9am and it's now 11.. are they coming or what's going on because I took a day off of work for this? You get attitude and they act like you're bothering them by calling.   We will never ever use this company ever again even if that means not using our home warranty.  We will take our money else where.

They called me a couple of time to tell me they were on their way to my house. About 2 hours later they actually showed up. The main guy (andrew i think) treated the younger helper like he was less than human. He basically told him he was stupid. He told me there was nothing wrong with my hot water tank because it wasn't leaking. I explained to him that i had already shut off the breaker and cold water inlet and drained it below the leak area. He also told me that i could turn the water back on to my house. He argued when i told him that it was never off. (maybe don't treat me like a dumb girl) He chose to tell his partner not to talk to the woman who answers the phone for appointments because shes dumb and doesn't know what she's doing. FINALLY - He did not discuss any of the findings, the issues or repairs, but i was asked if it had been 5 months since Feb 24 because determining if that was his kid was more important that my need for hot water. That f-in kid aint mine, She's f-in lyin
All in all, not professional and they OVER CHARGE! $1,312 (not including labor or the tank) just to bring it to code. 2 other estimates with labor, tank and code - Half that or less. Just taking the warranty companies and customers for a ride.

They were sent by the home warranty company.  I paid over $1000 to upgrade the hot water tank and get it up to the NEW Oklahoma Code.  Now the dang water line that they installed connecting to the hot water heater is leaking.  They were rude when I called and refused to go out and fix the problem.  They want me to got back through the home warranty company for them to go fix something they never fixed properly to begin with.  I will never use them  AGAIN.  If my home warranty suggest them I WILL DECLINE. I should have read the reviews and not listened to the home warranty.

I bought a house in August and have had several repairs done by various plumbers. Plumb Crazy (which is also great), Jet Plumbing, and Affordable Leak Detection. I originally had Affordable Leak Detection out to check on a clean out installed by Jet Plumbing because Jet Plumbing recommended them since they had a larger cable for commercial use. Buddy was actually really nice, down to earth and easy to talk to. I told him of additional work I needed and he has given me exceptional prices and great service for removal and installation of the entire sewer line, home plumbing and install of shower panel and bathroom cabinet and sink. There is a little give and take when people pay less for a service. Example: I had to level out my back yard after the sewer install, but that saved me $1500.00 Yes, I would recommend them. I don't think they are a huge outfit, but they are affordable and do the job, if there are specifics you require you may want to settle that in the beginning.