Utz Plumbg

We've been having issues with water pressure in our new home and called Utz to see if they could come out and check out the issue. My husband called in the morning and spoke with the secretary who was very sweet and told us she would have a plumber contact us directly. We waited for maybe 2 hours then the plumber called my husband and said he'd be here around 1pm. At this time it was 10AM when we spoke with him. My husband told him we had to pick up our son from school around 3pm and the plumber said he'd be out before then. The plumber never showed up and never gave us the courtesy of even calling us to let us know he couldn't come. Needless to say we contacted another plumber to fix our issue. Very disappointing