Best Plumbing & Heating

I was so disappointed with this company.
If you are going to give an estimate,  state this is based on hourly.
We hired them to move our plumbing to the side of the house, 7 inches or do they stated $400.
Then we wanted them to move our sprinklers to the grass area because we were getting a pad poured, $100.  Nothing stated per hour.
We had decided not to move sprinklers so save on cost.
They showed up today with a bill for over $830 and my husband said we would pay $800.
I sm so pissed.  You all were not here for amount of time you stated you were.
Do not use them...I was completed dissatisfied!

Shame on me for not documenting the times they were here!

Joe has worked on plumbing issues for my small business and for my condo. He's installed a small water heater and a toilet for my business and has fixed leaks and wobbly toilets at my condo... He even checked out the furnace and replaced the filter. I just can't say enough about how thorough and approachable Joe is. I never recommend any other plumber.

We had a leak from our upstairs shower show up on the kitchen ceiling. Freaking out we called a technician to come help and after a quick inspection they determined we just had a loose drain on the bathtub that needed to be tightened. They didn't even charge us for the service saying that it was such a quick call! Now we're just a small drywall patch away from putting the whole thing behind us. Absolutely amazing service.

Joe came out last week for a sprinkler system issue.  After making the appointment I was inter the impression that he would be working on and fixing it that day.  He told he he had a bigger job that he needed to focus on, and that he would call later that day with a price (Tuesday) and he would be back Thursday morning at 9.  He did not show up. I never heard back from him or his office.  I called and left messages and did not get a response. I'm sure if he calls back and makes good on his word he is probably pretty good, but when you have an immediate issue that needs attention it's quite a gamble going with these guys.... I wouldn't recommend

My only regret is that I didn't call sooner! I had a broken, leaky pipe in my sprinkler system. Joe came out and got it fixed quickly, and made sure the system was functional and reset before he left. Best Plumbing & Heating was very transparent about costs, estimate was reasonably accurate - I'm pretty happy to have found a resource for help when I need it.

Called Best at 8:30 am on a Mon desperate for hot water. Joe answered on 3rd ring. Even though he had day scheduled out solid, he fit me in and showed up at 11:00. Problem fixed in 5 mins!!! Many Thx Joe!!! You are MY plumber now. Jeff

I want to say a giant thank you to Joe for fixing my sprinkler system in short and precise fashion!!!! As a small business owner myself I am extremely careful about who I recommend to my customers because it reflects back on me if it goes wrong, so when I say I would highly recommend Best Plumbing to anyone who asks it is deeply serious!! He cleaned up someone else's mess and made it look nice again, better than it was. Lee Squire from ABL Chimney Sweep.

Best Plumbing and Heating are crooks.
My sprinkler shut off valve broke off last fall
I called this Best Plumbing and Heating. They said they wanted $1500 just to dig it out. Me and my son told them no way.
My son dug it out and purchased all the new fittings needed and repaired it  himself. One of the workers came back the second day. We told him we were not going to pay him for anything because it was all done. He took a look at the new pipes and left.
I received a bill for over $ 300 for him being there 1/12 hours. He was there for about 20 minutes. This company lies and charges for things they didn't do. Choose another plumbing company.

Ralph did an amazing job getting my sprinkler system set up for the summer. Not only was he efficient, he was friendly and knowledgeable and very willing to share that knowledge with me. Excellent work! Thank you!

Our water line to the house broke on Friday evening.  We called Joe at Best Plumbing, and he came out on Saturday morning at 10am.  Yep, Saturday morning!  How awesome is that!
His service was excellent and his prices were very reasonable.  He quickly found the broken pipe, and repaired it very quickly.  
He was especially kind to our inquisitive 6 year old, and answered all his questions.  I highly recommend Joe, and would happily have him do any other plumbing or heating work we need.

Excellent, prompt service! Got my outdoor sprinkler shut down in the winter and promptly get it running each summer. And always service with a smile! Also very competitive rates.

Upon returning from a trip I found my water bill from TMWA to be extraordinarily high. I found that, even with my water supply to the house turned off my meter was spinning. I called Marcia at Best Plumbing and she had Joe out at my house withing a short time. Joe investigated the problem...unfortunately my issue was going to require a leak detection company to come out find the leak. Joe gave me the name of a firm that does that kind of work and asked me to contact him once the leak was found. Long story short, the leak detection company would come out in four days to find the leak and could also repair it on the spot. I felt a little guilty here as Joe was very generous to pass on the name of another company...he obviously took time out of his busy day to look at my problem. I contacted Best Plumbing and they said if the problem could be found and repaired in a timely fashion they were okay with that...now that's a class guy. Although Joe at Best Plumbing didn't actually do any repair work at my house I found them to be honorable people who were more interested in seeing my situation resolved ASAP than getting the job. Hats off to them; I will call Best Plumbing next time I need a plumbing issue taken care of.

I am VERY HAPPY with Best Plumbing! I had a water heater emergency and Chris showed up on time and ready to go to work!
I will be calling these guys again for ALL of my Plumbing needs! Thanks Best Plumbing!

Best Plumbing and Heating from Sparks, Nevada ... worked with my time availability and fitted me in to their schedule today to install a toilet that had been sitting in the bathtub for 78 days. That is a story for another time.  From the initial service call to the plumbers at the house and installation time was 65 minutes. Five Star rating is valid

I am so grateful to Joe and his Company, Best Plumbing & Heating. I was looking for Plumbers to donate their time to help 2 of my Veteran families that I am a caregiver for. They financially could not afford to fix leaks and plumbing issues that were big issues in their homes. Not alone did Joe literally in minutes after speaking to him on the phone did he arrive at my first Veterans house and fix his problem. But we went to 2nd family and helped there and also phoned few other contractors and Drain service companies to see if they would help too. Very impressed how much Joe went above and beyond to help, and I highly recommend them. Thank you again. Merry Christmas to you all.

Their professionalism and expertise is at a very high level-- something that harkens back to the true craftsmen yesteryear.  Yet, their knowledge of new systems and trends in their industry are impressive. For example the owner, Joe, was very outspoken at the beginning of the year when the cost of all hot water heaters was about to go up by at least 20% due to new regulation standards.  Nice to have a contractor who's on my side to save me money where he can.  Very highly recommended!

I came home this morning and found a small pond underneath my kitchen sink. A galvanized steel pipe was completely corroded and water was pouring out whenever the water was on, making my kitchen sink unusable. I called my usual plumber, Jet Plumbing, and they couldn't come out to fix anything for a whole week, but they would come out on a Saturday and charge me double-time.  ‍‍
My brother referred me to Best Plumbing and Heating, and they were able to come out within just a few hours and fix everything that I needed!  I now have a working kitchen sink again!  Ralph Elquist, the plumber, knew exactly what he was doing and even fixed another small leak that I didn't know about.  
I will be using Best from now on, and will refer them to all my friends and family.

We had cold water and we called on Labor Day and someone was out to take care of us within two hours. We got it all fixed and we had hot water again. This is the best plumber in town with great prices. We have been using them for years, great service and fair prices.

I called them because our water heater pilot light kept going out.  He came quickly at the appointment time and fixed the problem within minutes.  He didn't even charge us a dime since it was just a simple adjustment, even though he would have been within his rights to do so.  

Guess who we call the next time we have a plumbing/hot water heater issue?  Thank you, Best Plumbing!!

We have used Best Plumbing and Heating as our go to plumber since we purchased our home in 2018.  Joe and his team are knowledgeable and have been able to address the maintenance issues that have come up.   The last job was routine,  picking up the toilet we selected at the local plumbing supply store, bringing it over, installing it and taking away the old one.  Job well done.  The other jobs were bigger and more complicated in the past, and they were also done well.  Thank you Joe and Ralph.  We also appreciate Kathy in his office that keeps good communication going as needed.

I called Joe at Best Plumbing and told him that I needed an extra outside faucet. He was there the next day and in about an hour I had the new faucet. The wife is happy which makes me happy.  Thanks Joe for a great job and great service.

I called and asked how much it would be to have a new faucet installed.  Was told it was going to be $110. I agreed and had them come out.  During the work that they did they told me another part had to be replaced. When asked how much they said it would be about $15 more. At the end of the service I waited for 30 min for my invoice that they couldn't get because the person on the other line of the phone couldn't find the part.  They hand me a pice of paper with no total on it and a few things listed in the item list. 3 days later I finally get an invoice by email with a price of 205$. A whole 80 more that I expected.  The invoice had 2 new items added to it for 20$ each. Not only that but the 110 turned into 165 because they were there for over an hour.  When I called to ask why I was never informed of the new things I was being charged for ( like 2 new parts installed that I never authorized) I was told by Crystal that everything was written on the invoice that was given to me the day of service and just kept reporting that.  I asked why I was not informed of the additional work before they did it she said oh well he is usually good at telling people and that I should have asked what the extra items were on my invoice before I signed for it like I'm supposed to know what all these parts are on this list.  For all I knew it was items that he had to use for my $15 thing I was told for.  I then asked to talk to someone above her and was told that on a Tuesday no one else was in the office. Plus by the way they charge you an additional 3.5% to pay with a debit or credit card.  Are you kidding me? Now I'm stuck waiting for someone to call me back whenever they feel like it so I can figure out why I am being charged for items that I never approved.  Hell I don't even know if those parts were even replaced.  

Will never use them again.

Best Plumbing really is the best!  Joe showed up right on time and fixed our sprinkler system, which had major problems, and readied our swamp cooler for the summer.  He got it all done in less than 2 hours.  Now, they both work great.  He's fast, thorough, punctual, and his rates are very reasonable.

Yes yes yes hire this company. Kathleen in office is great. Owner Joe is great. Techs were great. Very responsive. Very quick. Timely. Very informative. They saved me thousands and saved me time and hassle diagnosing differently then another company that I was trying to hire did (they weren't calling me back to return). This is how I know everything happens for a reason. I am thankful for this company and will definitely be using them for my remodel and any other plumbing needs I may have.  I am so happy to have hot water after 2 days and with a 6yr old and elderly father that I wish I could just hug everyone at this company! Customer service is lacking in so many ways with contractors these days... not with Best Plumbing!!! You are in good hands.

We had a pipe break at our home.  This company came promptly, diagnosed problem and repaired.  It required digging up our flower bed by front entrance.  They removed plants carefully and returned everything back to as good or better condition.  They were pleasant and informative throughout the process.

My one year new water heater exploded all over the garage floor. No shower, no hand washing, no dish washing for 5 days while I struggled with the warranty process. Simple telephone call to Joseph at BEST PLUMBING, LLC 775- 830-9309. Arrived an hour later, assessed the trouble and arranged for a new replacement, installation, and resolution to the shower situation, with empathy and expertise! Absolute life saver. Professional, speedy, and Best Plumber ever.

Best plumbing has come to my rescue at my home and my business.  Both times Joe his crew were timely, professional and respectful of our space.  I would and have recommended Joe and Best Plumbing to family and friends. Thank you Joe!

The man who made our house call was on time and very polite. He fixed our gas leak and did not charge us the full rate of a house call. I highly recommend this company for anyone needing a plumber.

Called Best at 7:30am on a Tuesday morning to look at a potential leaking irrigation pipe.  Someone was at my house by 2pm that day to review my needs (for free) and form a quote.  Quote came via email on Wednesday afternoon and my costly leak was being fixed by 7:30am on Thursday.  The final bill even came in below the original estimate.  

The same guy (Joe) was my point of contact the whole way through, which I liked.  I called a couple other firms to get quotes and none of them would come out to the house without a fee.  They also seemed annoyed or bothered just to be on the phone with m.  Joe was nothing but smiles throughout the whole process and explained everything thoroughly without being pretentious  or arrogant about it.  

I will definitely call Best again when I need a new water heater and gas line installed later this year.

GREAT Service!!!!

I had a simple job done - installation of a kitchen faucet

About a month later the faucet became loose.

I called and the problem was fixed.

They were fast and got the job done.

I would recommend them to all I know

Steve Podhurst

I've only dealt with Kathy on the phone and Joe, owner, in person.  Joe is very knowledgeable and nice.  He was very punctual and fixed the problem.  I would highly recommend!

I'm writing this based on the professionalism.   The 2 men that worked on my mother's sink smell straight like an ashtray.  The whole house smelled like cigarette smoke by the time they were done.  One of the workers used the bathroom and left the toilet seat up.  Going out to your truck to get supplies shouldn't be used as a smoke break when you're on the clock.  My mom has cancer and doesn't need the 3rd hand smoke in her house.  The work they did was good, but please be considerate of your cigarette habit when you're at someone else's home.

I have been using Best Plumbing & Heating for 3-4 years for all my needs managing multiple properties. Joe is the BEST! That's why they call it BEST! He has replaced 2 water heaters, unclogged sinks and tubs, and replaced a garbage disposal for me. He is always quick to get out there and performs a great service at a very fair price! I give Joe & Best Plumbing 5 stars and recommend him all the time!

I had a reverse osmosis installed by this company and they did a professional job. I called several places and by far they offered the best price. Since the minute I called, they seemed honest and helpful. Answer all my questions, I could tell they being truly helpful. I highly recommend using this company.

So I live all-the-way-out-in-Stead (which is how everyone in Reno always refers to it LOL) and have had trouble getting any workmen of any sort at all to come out here. Prior to contacting Best Plumbing, I had ONE other plumber who agreed to come out, and HE, it turned out, was never even remotely serious about doing any work.  Everything I told him I wanted done, he said he wouldn't do, including hooking a sink in to existing water and drain lines.  I finally asked him why he even came out and he told me he had always wanted to look around inside one of these houses (it was built by the Air Force for officer housing in the '50s).

That REALLY creeped me out. A total waste of my time and, more important than that, my HOPES.

Joe came out without a quibble, the only plumber I contacted who did.  He gave me a quote in a timely manner.  However I was not able to take advantage of it at the time as my son had to relocate for a new job and
he had expenses for buying a new residence, his recent marriage, and all that setting up a new household on top of a long distance move entails.

Then we were just going to put this place up for sale so decided not to fix anything after all.  Then I had a very small leak from a supply line in the bathroom so they came out and fixed that and installed all new supply lines for me since not a single one in the entire house worked.  I cannot imagine a smaller job but they came out quickly and fixed it up for a very reasonable cost.  We were still planning on listing the place without further repairs.

Then just a few days before we formally put the place on the market, I turned on the shower and water came shooting out the walls, washing cement mortar with it.  There was a leak behind the 60 year old tiled walls that could not be ignored, and it had apparently been leaking slightly for quite some time.  60 years ago they laid tile on thickset mortar so this required a complete gutting of the bathroom down to the studs to remove the cast iron tub.  

Joe sent his crew out and they got that tub out in a couple of hours using a ginormous power saw and various and sundry plumber-ly skills.  Dug out the cast iron drain, which I am pretty sure they ended up having to replace as well, and installed plumbing on the opposite wall so I could move my washer and dryer into the house from the garage. Now that I'm on the verge of leaving this house, I have a new tub and an indoor laundry LOL!

In addition, they came out and reworked the plumbing in the kitchen.  The original kitchen had the washer/dryer and the water heater on one side, and on the other side a stove, sink, and very limited counter space.  I had less than 3' of counter on the L at the right end of the sink and only 20 of counter space to the left of the sink.  No room for a dishwasher.

Previous owners had moved the washer and dryer and the water heater to the garage, and had a Rube Goldberg setup where they ran the drain for the washing machine through the garage wall into the master bedroom closet, then through the back wall of the closet and into the original washer drain in the kitchen.  Then they plugged up the hole in the outside wall with cardboard (I'm serious) which had water stains and was buckled from a leak at some point.  Joe's crew took all of that out, removed the 60 year old ugly spigots sticking out the wall that had originally been the washer supply lines, and plumbed in new connections for a sink water supply and drain using the existing plumbing.  The washing machine was moved into the new laundry room. They disconnected the original cast iron porcelain sink installed 60 years ago and was in bad shape (plus the faucet leaked), capped off those supply lines and the drain on that side, and installed a new whole house shutoff since the old one was immovable.

I am waiting for delivery of cabinetry for the other side of the kitchen where the new sink will go, so they plumbed in a utility tub until the new setup is completed.  The faucet I got required that the supply lines go in from the top) but they managed to get it installed ANYWAY, though it took some pipe bending and a bit of extra soldering.  I did not realize it was such an unusual installation when I bought it, but they got it all set anyway.

To top it all off, 3 years ago we had the furnace replaced by a guy who was supposed to have the work permitted but didn't.  Now I know why.  It was not to code.  I'll skip the gory details but in short, the Best crew fixed that all up for me in short order. Wish I'd known about Best back then to do the furnace install.

Highly recommended. Finding a handyman to finish the bathroom remodel has been a(n ongoing) nightmare, but dealing with the Best crew has been the OPPOSITE of nerve wracking, LOL! They've been nothing but patient with me and my awful memory.  I thank my lucky stars, at least I found a plumber!