Steve S.
01/06/2016 12:00:00 SA
Buyer Be Warned...After a hot water heater issue, this company was assigned by our home warranty company to provide service. The dispatcher who set up the appointment instructed us that the plumber would take down the model number, serial number and do a brief diagnosis and...(most importantly) collect the check for the deductible. He instructed that it would likely be a few days before they could get parts for the repair (without ever seeing the water heater). After the plumber was over an hour late without a phone call, he was in the house for 3 minutes including the time required to write a check. His determination: the water heater was old, the gas valve was bad and the water heater would most likely need to be replaced because parts would most likely not be available. The plumber was rude and refused to phone the authorization center for the warranty company as they asked me to have him do in order to expedite the claim. His excuse: If I call at this time of day, I'll wait for an hour to talk to a person. It's faster to go back to the office and file the claim online. Which, the warranty company had stated that filing online would delay the claim. After complaining to the warranty company about the plumber's behavior, rudeness and his lack of evaluating any issues with the water heater, they have now assigned the claim to Home Depot who was able to fix the problem same day. Significant thanks to KW Mechanical who spent an hour diagnosing the problem, determined it was NOT the gas valve but was a dirty and misaligned burner causing the problem. He then cleaned the burner, realigned it and we had hot water back immediately. I wish I would have found the comments on Yelp before I every allowed Smith Mechanical in my house.