Sieb Plumbing Heating & Air Conditioning

Poor customer service. I was called and given an appointment of 1pm. They called me at around noon and said the guy was on his way he was 30-45 min out. So, I take the rest of the day off work to go home, around 2pm still no one has shown up. I call and I'm told no your appointment was between 2-4pm.   I cancelled and called another service out.
Then at 3:30pm the service manager calls me to apologize he was trying to squeeze me in, and it didn't work out. when I mentioned that I took off work to wait for someone to show, he is going to tell me I don't believe that's true. That is not the way you treat of talk to a customer. Maybe he wants my boss's number to call and confirm, like it's any of his business. You give someone a time, and then don't show because another job ran over, isn't the decent thing to do call the customer and tell them they are going to be late or re-schedule. They need to learn how to run their business better and how to treat the customer.

I have attempted to use their service three times but have only used them once. When they come out to do the work, they are professional and satisfactory. However, they advertise 24 hour emergency service but do not answer their phone after business hours. And when I finally did get someone, during business hours mind you, they said they couldn't come out to complete the repair for a week. Another time I had them come out for an estimate to replace my bathtub surround and install fixtures. They took measurements but wouldn't give me a written estimate. I attempted to call them several times but they would not return my calls. I ended up going with another service. Customer friendly I would say they are not!

We have used Sieb Plumbing for the past 20+ years and have always been very satisfied with the service and the price.  Last year when our AC died in the height of the summer, they went as far as to locate a new unit out of state, drove to pick it up and installed it in a day.  We have always received prompt, polite and excellent service and will continue to use them for all our plumbing, heating and AC needs.

We got a written estimate from the owner for complete installation of shower and all materials needed.  We found out this does not include drywall after they started the job even though they have a carpenter on staff.  So we had to install drywall before they could do this particular shower, fine. When they installed shower pan, they put mortar around the drain only, leaving the rest of the shower pan with no support. Because our floor is not level the pan was at least an inch off the floor with nothing under it, except around the drain.  I am not a professional, but we are going to be stepping on this every day, does not seem like a good idea.  My husband asked two different workers on two different occasions and they said no it is fine like this.  We googled it, everything we found said you need to support entire base to prevent cracking.  That makes sense. So after my husband insisted, it was done but we had to supply mortar and tools to do it.  Also they over cut when installing the base, leaving gaps in the newly installed drywall we now have to repair.  When the job was done, we noticed stickers on the glass panels from manufacturer saying caution do not caulk inside, only outside.  They did the oppisite.  We looked at instructions that came with the shower, and it had pictures  with arrows pointing to where to caulk and warnings again not to caulk inside or leaking would result. Now we heve to remove their caulk and redo it ourselves.  If we had wanted to do all this work we would not have hired so called professionals to install our shower.  I also gave the owner a picture of the exact shower head I wanted with model number.  He said no problem.  Installers did not know anything about it.  So, now we have to intall the shower head too.  Of course, they did offer any discount, but sent bill for full price.  I do not recommend Sieb

They charged me for 3 1/2 hours labor, the technician was at my house for 2 hours and 5 minutes. Called twice to talk to somebody about it and was told somebody would call me back. Never got a call back.
Can I give them 0 stars?

Honest, quick and friendly.  Highly recommend them if you have issues with your plumbing, heating or AC.

Long story short the repairman left one of the waterlines open after beeding the lines and water was leaking for over 24hrs into my basement.  No apology from the company itself. Instead they were annoyed we contacted our insurance company because we found the leak after bussiness hours. (We did not know what to do)  The company's insurance apologized, and is currently taking care of the situation. This was the first bad experiance I have had with this company, if they would have followed up or even apologized for the inconvience this caused my family I might have contiuned bussiness with them, instead i just recieved the bill....The Comany Contacted me through Facebook I contated the office today 4/25 as advised from the below comment and recieved an adjustment on my bill  and was able to express my concerns about the visit and how it all went. The Company is doing what they can to make this right & that is all you can ask for. Thank you Sieb for making this right!

I had a man come out and give me an estimate for a large residential plumbing job, along with a very small duct work repair. The estimated price was expensive but fair, although it didn't include the duct work. When I asked for a written estimate, the man seemed a bit offended and insisted that his word was good.

The plumbing job took about half as long as he had estimated, and among other things, included re-seating both toilets. The floor under one of the toilets needed to have some wood replaced. I supplied, cut, and fitted the wood while the three plumbers waited.

I also was told that one of my sinks drained inside a wall and would have to be re-routed through the floor at a small additional cost. The men came back a few days later to do the sink, but arrived with none of the parts necessary to do the job. One guy left and was gone for a full hour while the other guy napped in the crawl space. I was assured I would only be billed for the time they were actually there working.

When the plumbing bill finally arrived, I was surprised to see the initial estimate had been increased by 500 dollars, and additionally that I had been charged for floor repair! I had also been charged for the hour that the plumber had left to get forgotten parts.

When someone was finally sent over to do the duct repair (a small hole) he said he couldn't find the hole. The plumbers had all seen the hole but said they couldn't do sheet metal work (union rules).  It took the sheet metal guy nearly three hours to do a less than one hour job. He too said I would not be billed for the time he had wasted, but when that bill came I was charged for the entire time he was here.

The work was professional and everyone was very nice, but be sure to get any estimates etc in writing from these guys.

Had a scheduled appointment for 12-4.  They did not show up and I called a little after 4.  Too busy and couldn't get there today. No phone call to let me know after taking off time from work for their scheduled time.

I had an on demand hot water heater that was originally installed by someone else that wasn't installed correctly and stopped working way too soon (less than six years after installation). I called Sieb and explained my issue on a Thursday. They ordered a new unit for me and set an installation appointment for the following Monday! The area where the unit is located is a small area, the ins and outs of the new unit were on the opposite sides of the old unit so EVERYTHING had to be re-arranged for proper installation. Needless to say this was not an easy, simple replacement job. The gentleman who came to my house to complete the work was so patient,  pleasant and kind. He probably came out expecting a replacement that would take 2-4 hours. He was there all day. I felt bad for him, but he had a great attitude about it and just did the work and made sure everything worked right before leaving. I would recommend this company to anyone.