Roto-Rooter Plumbing & Water Cleanup

The plumber Marian was nice. How we the charges for amount do work done was high.  I had mold damage and they brought out their water restoration sales man -Aaron. Well, let's say Aaron made a lot of claims how he would work with us and they work for us, basically insinuating our insurance comoany doesn't work for us.  They came out , took out bottom cabinets, took a sample of our floor and left.  That was a Friday. Monday was Labor Day so of course nothing , Tuesday came and still nothing from them. Meanwhile our kitchen is all trapped up and they left us in a panic. Finally husband calls Tuesday afternoon and of course, we have asbestos tile. Nobody even called us.  Had my husband not called we would probably still be waiting.  They basically told us -well we are out we don't do asbestos. Gave us 1 name of a company that could help and that was it.  We did get our asbestos tile removed and I literally called Aaron 3 x -no response , called Mark the manager 1 x, left 2 voicemails on the office # -no response and texted Anthony 3 x as well as called him. Anthony was only one who replied. We still had mold behind our sink that needed a small panel removed and sprayed.  Finally after feeling like it was a complete battle to get a return call they came out and removed this 2 x 2 section of drywall. All they did in my basement was spray a tiny amount of mold killer.  We get the bill today $2700!!   The ONLY description is water restoration.  I did call about the bill and I'm waiting for a return call. $2700 is absolutely insane for the very minimal amount of work they did.  I will never use this company again.  When you're in a moment of distress-that's when people come out to gouge your wallet.

Roto-rooter  company logo should be you can fool some of the people some of the time and that's enough to show a profit.
I am filing a elder fraud complaint with the Ohio attorney's office.

Told me water line to street broken and had to be replaced, $6,800.00 for 25' line. Turned out to be a leaking coupling that cost $60.00 and one hour to install.

The customer service is horrendous! My first appointment, no one showed up.  I called and they never apologized, but rescheduled me for later that same afternoon.  I was NO Showed again- twice in one day! At this point, I've taken an entire day off work.  I called and spoke to scheduling manager, Jay.  He apologized, said he'd give me a 15% discount for the inconvenience and rescheduled me for a couple days later.  If you can believe it, Roto-Rooter No-showed me for a 3rd time!  I called to let them know, and left message for Manager Jay to call me.  No one ever called.  I received an email from them a few days later confirming that I had cancelled my appointment - WHAT?!?  Hard to believe how this organization can stay in business with such horrible service!

The company is a rip off. Way overpriced.

Cost to snake your main (100 ft) from an easy access point through RR: $320. But, through a local licensed plumber: $200!!!

Cost to run a camera through your main through RR: $324. But, through a local licensed plumber: $125!!!

Cost to hydro jet your main to clear it out through RR: a whopping $835!!! But, through a local licensed plumber: $300

The first time we had RR come it, the guy said we didn't have an access point to our main and that he needed to cut a hole in our bathroom wall to unclog it. We had just purchased the house so we hadn't had a chance to look ourselves to see where the access point was. We told the guy no, we will get a second opinion. We told him we suspected that it was in our crawl space that obviously we have one, we just need to find it. The guy said I don't do crawl spaces. It also costs extra so we would need to bring someone else out.   The guy left and my husband says to me that he just can't believe we don't have an access point outside. We walk out to the front and immediately see it sitting high underneath our bay window. Yeah, the guy looked REAL hard. We called RR back and they sent another person out.

They were available on a Sunday, easy online scheduling, price was a bit high, but fair. They were respectful, helpful, quick, and clean. Definitely easy and worth it.

Pro tip: there's a $40 off coupon online. We didn't even print it, just showed it to him and he honored it.

Roto router is very expensive. Almost 2 times what a normal plumber charges. Don't waste your money

I scheduled an appointment to have a pipe that had frozen then busted, found and repaired. The Roto-Rooter website states that they specialize in water leak detection services if you suspect a water leak in the wall, and they provide full-service plumbing repair. The plumber arrived without any equipment to detect where the broken pipe is in the wall in order to fix it. He instead told me I'd be charged hundreds of dollars for the first hour and hundreds per hour for each additional hour to find the leak, which they'd do by cutting random holes in my walls and ceilings. Then I'd be charged hundreds of dollars per hour for labor plus parts. When I told him the website said they had water detection, he told me they stopped doing that a while ago because a customer had sued them.  When I scheduled the appointment I asked if the work would be completed the same day. I was told they would have everything needed to do the work, but if necessary would finish it the next day. I was told  they would definitely complete it to my satisfaction. I expected these issues to be fixed, not to have to look for another plumber. About an hour after the plumber left another Roto-Rooter person showed up saying he was a Supervisor and was just following up to see if I was satisfied. He had a wall moisture meter, but it turns out he was just checking to see if I needed water removal that he could sell me. I did not, so he told me to check with other companies regarding getting my pipes fixed as he went out the door.

I loved my technician. He came within the time window promised. And he fixed the problem in less than 5 minutes....

I made an appointment online for these guys to snake my clogged sink.  They came out several years ago and were on the pricey side, but provided great service.  This time they kept rescheduling on me because they took emergency calls over my scheduled one.   For those of you who actually were able to assess their performance in a review, congratulations, they saw fit to show up to actually serve you.  Don't bother with them if you're serious about solving your plumbing problem.

This company goes out of their way to get the job done.  We have used them twice and have been extremely satisfied. The technician Steve was very nice and professional! Would always recommend.

Very good service. I called on a Sunday because my kitchen sink was clogged. Plumber arrived and told me the price up front $441. Pricey but it's a Sunday and my regular plumber is off on the weekends. He evaluated my situation, ran an auger, left no mess - not even a drop of water, and carefully determined that my pipe was unblocked and drained properly before he left. Would I call them again? In an emergency, yes.

Just one of my most trusted companies around! I recommended them to my son recently and they again came through!!!

Do not call rotor-rooter to clear a drain. It's a sales opportunity for them.

My daughter needed her drain cleared. Prior to even one technician showing up, a water restoration sales person shows up, to sell services. After speaking with him for a bit, she realized, he was not here to help her clear the drain.
The first technician shows up, runs an auger, and tell her she has a problem and offered solutions such as a drain sleeve. Drain not cleared.
Camera man shows up, runs camera, tells her she has a problem, offers some recommendations, none of which are to simply clear the drain.
Second technician comes, runs the auger, says he cleared it some, but she has a problem requiring more expensive services.
I rented an auger; an amateur cleared the drain.

Had a 4-8 window . Called at 2 said plumber on the way. Showed up charged $140 to replace toilet tank part. Ouch....I should of been a plumber...

I'm terribly disappointed  with Roto-Rooter.

I was given a 6 hour window  (11-5) and  when I made the appt I suggested the hot water heater would likely need to be replaced so be sure to bring one. The scheduler said they don't carry them on the truck but if it did need to be replaced they would get one and come back and install it.

Well, the tech did not come until 9:45?! 10 hrs and 45 mins past the start of the window...

And he said he couldn't get new hot water tonight and he'd have to come back tomorrow ?!
It's the worst customer service I've ever experienced ---Wow