My Plumber

I called at 8:59am because my drain out of the house to the street was clogged with tree roots. Pat showed up in under an hour and was pleasant and knowledgeable.

The best part of the whole experience was the price. VERY reasonable. It's scary to have to call somebody and be at their mercy. They charged me less than I expected which never happens.

I will definitely use Mr. Plumber again.

We had My Plumber in Mentor, OH install a new water heater and couldn't be happier with our choice or the results. They were available to immediately respond and flexible enough to accommodate our schedule. But the best part of the process was the people with whom we engaged. From our initial inquiry with Tiffany on the phone, to the installation with Tony and Jordan, everything was perfect. Professional, Courteous, Prompt, and all with a smile and sense of humor that actually made the process fun. The work was done right and completely cleaned when the work was done. This is the third or fourth time our family has used My Plumber and as far as we are concerned, they really have become, MY plumber. If we need a plumber in the future, there will be no hesitation in calling them. Do yourself a favor and call them first or last, but be sure to call.

Great quality work! Easy to work with, clean, neat and professional.
Had my kitchen remodeled a few years back and have had all my plumbing repairs completed by this company. Prices are great, especially considering the quality and individual attention.
Always get back to me in a timely manner. I recommend them to all my friends and family.

We had a leak in our basement not long before we were planning on selling and we needed it fixed. Checked around for well reviewed plumbers, and My Plumber stood out, so I gave them a call.

They lived up to the hype - it was a perfect transaction from start to finish, both the scheduling and the service, and the fella who came out was super nice and efficient. The cost was perfectly reasonable, and given the level of service that went with it, was perfect.

We've moved to another state at this point, so we won't get to call them out to help if we need it - but if you're in the Mentor area, you can't go wrong here.

I called a couple weeks ago on a Friday. I was told to call back on Monday. I called back on Monday and got a voice mail. I left a message along with my name and phone number. I never received a return call. I can understand a business being busy but there is no excuse for not returning my call.

I hired these plumbers based on the positive reviews from other customers on Yelp. Dan indicated that the plumber would arrive around 9:30 today. Actually arrived at 10:05 with 2 people when I was expecting only one. They were not aware of all of the repairs/installations to be completed and said one guy would need to leave at noon. Very disorganized but polite. I was quoted a rate of $85/hr for labor and a $59 service charge and told to expect 3-4 hours work time when they arrived.

During the course of the repair/installation they cracked a piece of enamel off of the tub. They were also short screws for the drain repair. They started out wearing booties to protect the floor but quit wearing them 1/2 way through the job for reasons unknown. At the 3 hour mark they said they were almost done, took a break for 10-15 minutes and came back in when I asked what was going on. I had had a single plumber do essentially the same service about 10 years ago by himself in 3 hours. So 2 guys working for 4 hours left me scratching my head a bit.

In any case, the repair and installation were completed and working correctly. They dabbed on a bit of porcelain repair on the spot they damaged. The color doesn't match the rest of the tub and looks a little rough. Not the best repair of the porcelain that I would have expected but the tub is now is at least functional.

The bill was calculated and given to me with a labor rate of $600. They proceed to tell me that the rate is essentially double what I was quoted as labor is per person. After a phone call to the office it was adjusted back to the quoted rate.

The good part of their service is that they showed up relatively on time and completed the job within the estimated time. The bad part of the service was damaging the porcelain and doing a lackluster repair of that damage. The billing issue was fixed with little hassle but it was still a little shady.

The guys were nice, neat and professional for the most part. Better than some other plumbers I have known but not the best out there. Be sure to get a quote prior to service so there are no issues at bill time. I'm not quite sure why they have a service charge if they bill by the hour either. Food for thought when looking for a plumber.

We had sewer backup and decided to call plumbers. My Plumber had an opening and Nick showed up promptly. He did a quick search of the sewer pipes in the basement and then explained clearly what was the problem and how much it would cost. He got working on the clogged sewer line from house to the city sewer pipes. After 2 hours he reported that the clog was cleared and found the culprit that caused the clog! Believe it or not it was a now dead RAT! Needless to say it grossed us all out and created this awful smell! Hope the smell killed all other bugs in the Basement!!
Nick was excellent, he gave us a run down of what to do in future and that reoccurrence of this symptom would be remote! He invoiced is exactly as estimated! Will call them again, if I ever need ( hopefully never) plumber!!

Wow what can I say....called and scheduler was very friendly and helpful. Quickly got the service we needed. The two plumbers that came were very good and cleaned up their mess. Definitely will call again when needed.

My Plumber did a remodeling of our bathroom.
They are professional, very courteous and friendly.
All work is done to very high standards and done within the quote.
I would not hesitate to recommend them to anyone wanting quality work done.