Holthaus Plumbing

The plumber/technician who came to clear our kitchen drain was pleasant and effective. However, when the bill arrived a week later it showed a labor charge of $90 and an additional equipment charge after the woman dispatcher had initially explained they use a flat rate charge of $99 per hour that includes travel time to the site. Her reply to the bill was they use a minimum charge of $90 for all jobs, which was not explained. I could have understood if plumbing materials had been installed, but to charge $8 for their use of a router was surprising. Just would have liked for honest and consistent up-front portrayals. Won't use them again.

This company did not warn me that they charge by the hour. Every 5 minutes, the maintenance repair man left to get tools for 10 minute increments. He did work for about an hour total but was there for about 3 hours just to charge extra. Afterwards he said, you're lucky I didn't charge you from the moment I left my house. Installing a dishwasher should not take 3 hours, he was simply trying to make easy money off of me. I would not recommend this company!

3 Hours late! The woman at the desk was super apologetic for the misunderstanding.
Once the Serviceman arrived, he walked in without introducing himself by name.  To my surprise, I said good morning and introduced myself. He seemed to be already frustrated.  I asked him to wear shoe booties. His response was not receptive and body language and demeanor illustrated that he had an issue, being asked and as he sat and tried to put on the largest shoe booties they can come in, it was a struggle.  I felt as if I was inconveniencing him. He made me aware that  he has to come back and forth from outside to his truck possibly, which would require him to obviously remove and put on. I placed protection rug on the floor, as it was raining and muddy out.  I told him, not to worry about it. Since it seems as if that was going to be a problem for him, make it one trip and please look at the pipe.  Told me that it was a big project, would take a couple weeks or even more and how they operate and it's best to call elsewhere.  They could diagnose it, once repaired it's my responsibility to repair any walls, floors demolished, toilets removed...etc.
Keep in mind, all he did was look at the pipe and told me what I already knew and said to him. No repairs were done! I received a bill stating he repaired my toilet and replaced fill valve! $138.00
THE PROBLEM IS A HOLE IN THE SEWER STACK!!!!!! HE SAID THAT HE COULD NOT DO IT! Nothing is wrong with my toilet.
I have a bill for Labor and material, stating that he repaired the toilet and replaced fill valve.
All he did was look up at the pipe and told me it would be best to call elsewhere!