Drain Master

We are snowbirds and have a home in the greater Toledo area.  As I had a terrible experience with another Toledo company last year I decided to find a new plumber by reading reviews of plumbers in the area. The reviews of Drain Master were generally very good or excellent.  Their service did not disappoint!!   My initial call was answered quickly and professionally.  Scheduling was easy. I received a phone call 1/2 hour when they were on their way.  The plumber, Scott, was incredible!  He was not only professional and extremely knowledgable.   Not only did he deal with the issue we called about, but also was happy to look at another issue and provide  a free estimate.  In fact, he pulled an intact drinking glass out of our plugged garbage disposal which meant we did not have to buy a new one!   We definitely will be using Drain Master in the future.  They are customer friendly, knowledgeable, cost effective.

So just moved in this house last week. Was told they had someone remove roots in March. The rain hits and the so called Never Flood basement floods. Called out Drain Master snd it was after 6pm. Had someone out first thing in the morning. Went out 80 some feet and cleared the roots. Will use again in a year or so.

Do not hire this company. I paid $150 for them to unclog a bathroom sink, but they could not get it unclogged. Later that day when I took a shower, the bath water leaked into the kitchen and ruined my ceiling. We were not having problems with the bath drain before Drain Master came out.  So not only did I have to pay for a service that was not completed, but they made my plumbing situation much worse.

I needed service on a Saturday, he showed up before the time he stated which was great.  He was reasonably priced and finished in no time.  He was very friendly as well.  Good reasonably priced service is difficult to find these days.  I would use them again.

To make a long story short, be careful with this company.  They will tell you one thing then do another and then deny any conversation you had with them about doing the work. I will definitely never use them again, nor will any of my friends.

Spoke with Bill over the phone for an estimate on plumbing work related to two bathroom remodels we are working on. Bill was very knowledgeable and told me what we would need to have done and which materials I would need to buy vs what they could provide at wholesale costs.

Chris is the one who did the work. He was prompt, called on his way, and very polite. He had to add plumbing to allow for a second sink in a vanity, and we ended up deciding to have him run the plumbing behind the wall because there was access from an attic. His work is impeccable! And he charged a fair rate for the work completed. Due to a missing piece in one of the faucets I bought, he will have to come back to finish, but the vanity, toilet, and shower/tub fixture update he installed look amazing. Breathed new life into our 1950's bathroom - very necessary as we are expecting our first baby and will use this bathroom to bathe baby.

Highly recommend Drain Masters for your plumbing needs.

They worked really hard to fix a very clogged vent in the scorching heat.  I will definitely call them again when I need help.  Thanks!!!

They are always very honest, fast, & efficient! I can assure you they won't try and nickel & dime. Always very pleasant! I have used them at 2 different houses now for different reasons and would highly recommend! Thanks for being so honest and fair especially from a single lady!!!!

Stop looking. You've found your plumbing service with Drain Master. Bill (owner) holds himself, his staff, and his work to a higher standard than many other companies out there. He shows his honesty in the way he speaks, and his integrity in the way he explains what's needed and nothing extra. Best of all it comes with a FAIR price for the parts and labor to get the job done right the FIRST time. My new home had a 21yo water heater and I originally budgeted for a natural vent replacement because I didn't know there are various types. Turns out I have a powered vent which can be roughly double the cost 0.o. I got a handful of quotes with some companies up-selling the job, and some adding repairs I didn't even need. Bill was honest in what was necessary and offered a great price. I'd highly recommend Drain Master and will be a returning customer myself. The new water heater is running perfect and he even upgraded my water intake valve. Thanks Bill!

Polite, friendly, explained everything, and went above and beyond with service.  They were able to schedule same day service for me, but I was unavailable, so they scheduled next day and came during the narrow time frame I had available.  They called on their way and were out within 20 minutes.  He showed me my options for an overflowing basement floor drain and cleaned it out quickly and efficiently.  He even mopped up the water that overflowed in the process.  He even disposed of a dead bat that appeared on my driveway on his way out!  I will use again and definitely recommend!  Thanks!