A-1 Affordable Plumbing the Original

This outfit was selected by our home warranty company to replace a failed hot water heater. The plumber who came out was relatively polite and respectful. He answered all of the questions I had and advised that the home warranty company had to ship the new tank to them and he would be back out to install. Just as many of the other reviews stated, they do not do a good job of cleaning up after themselves. There was water on the floor were he had been working. The plumber also damaged the linoleum floor in my laundry with his hand cart. To top it off, he could not get the old tank to drain quick enough so it was too heavy for him to lift. He said he had to leave it and    come back for it. I asked when? He replies I don't know. My office manager makes my schedule. Needless to say, they're not open on the weekends so the earliest would be Monday. He left a drain hose attached that drained in to my ac run-off drain. I had to removed the tank from my laundry room. I suspect the installation quality of the new unit is good but only time will tell.

This was my first experience with a plumber so it's possible my expectations are unrealistic, but here is what happened.

I worked with this company through my home warranty company. The technician who was sent to my house was nice and answered most of my questions. Unfortunately, the technician was not tidy. For example, there is white carpet on my stairs and second floor-he walked from outside (after a rain) with no shoe covers up the stairs. Also, after working on my toilet, he carried his dripping tools down the carpeted stairs. After he left, I went to the basement and discovered he had used a bucket and left some unknown sticky brown clumps and towels in the bucket. I didn't want that bucket used for plumbing work, I didn't indicate he could use it and it would have been nice if he cleaned up after himself. It was a little disappointing to have to do so much deep cleaning after he came.

He fixed my water heater by replacing a pressure valve and extension tank. He made the toilet run and when I asked him about the running toilet he said it had nothing to do with the work he did (the toilet was not running before he worked on it).

Never disappointed with the service provided.  I used this company again through my home warranty company.  I had a noisy toilet and a leaking bath faucet. They were in and out of here with the quickness. Billy provided exceptional service and I appreciate the thoroughness provided.  I would definitely recommend this company. Thanks guys!

We used A-1 affordable Plumbing because that is who the home warranty sent us. In March I told them I had a odor in the bathroom which smelt like sewage and the technician came and told me I needed to clean my toilet rim better. Then in July the smell was getting worse and he came back and told me I really needed to clean the hole in my sinks as bacteria can build up in it. So I did what he told me to do and by that Saturday my whole basement backed up with sewage. I wish he would of taken the time to look at the problem instead of telling me to clean my stuff. My basement just for finished two weeks before this and now I have to start all over. extremely disappointed with this company and won't use again.

They are the worst. Have been using. Them for numerous years for my commercial building. The employee called in sick the owner had to rush over to open up his business. The owner was only 20 minutes the company left. this company said they no longer can be of service to me. Called for the owner and they said they will come back out but for double the price.

Recommended by Home Warranty company (terrible choice) -Scheduled my appointment for 6/15/23 with a window of (9am -12pm)  I waited and did not receive any communication during this period of time.  Decided to call the company to ask was I still scheduled.  The scheduler contacted the individual that was assigned my task.  She came back on the phone and stated that they were still working somewhere.  I asked could she give me a time frame of when they might arrive.  She was extremely snarky and said to me she didn't know and only I was scheduled next.  I would have appreciated getting some type of phone call or text letting me know my service appointment was delayed.  However what I got was cable companies make you wait all day and that if you cancel you are still going to wait.  Whatever happened to customer service (frown).  Moving on to the next company

If I could give them a Zero or less I would. They are incompetent and hire incompetent professionals.  Had to hire them through our home warranty for a faulty water heater. Took them two weeks of back and forth for their star plumber to diagnose the problem. He came to fix the supposed problem and now there is a big leak in my basement. They are refusing to take ownership or send someone out emergently to assess the problem and drain the 48 gallons held in the tank. The lady I spoke with at the reception diane is unhelpful and rude. Steer clear from them. They might be in service for 30 years but the quality of that service is nothing short of crappy. Terrible company terrible service and awful customer service.

We are very disappointed with this company.  They were recommended through our home warranty company.  They took close to a week to come out for a slow draining drain in the bathtub.  They came out, finally, and ran a snake.  When done with that they said that they would have to cut part of a pipe out in the basement and that they had to get approval from the warranty company.  Well, it is 18 hours later and they have not contacted the warranty company and the problem is worse.  We now have no tub to use, since the water will not drain and they are not answering any of our calls or calls from the warranty company.  These people are terrible, DO NOT CALL!!