Reliance Home Comfort

RELIANCE SUCKS!!!I

We have not had air conditioning for 5 days because reliance has made two appointments to fix it but can't be bothered to show.....have now been on hold for 50 minutes....talked to one customer rep....she said she would put me on hold to check...but then kicked me back to the main que  to start my wait over again....oh..btw..

RELIANCE SUCKS!!!!!

After an hr and a half in hold I finally got someone who seemed to have a clue...he said he understood...and was sorry..but he can't get me a technician til friday..so over a week with no air..even though I pay for service..

Reliance sucks!

Absolutely horrible customer service.  We've been paying for home warranties on top of the tank rental for years.  Our sump pump breaks, we call them because we are covered...this was on Monday...they say they can come on Thursday.  We tell them it's emergency, we will get a flood in the home.  They reply Well don't you have flood insurance.  They've basically left us abandoned till Thursday and here we are constantly checking the water level of the pump in the house.  They have been taking our monthly warranty protection money month after month and year after year.  We've never had to call them till now and they literally left us hanging.  Of course we will be cancelling the warranties with them...we've given them enough payments to have kept them greedily happy.

had to wait from 8-5 pm to get a new hot water tank installed.  No one showed up or called.  Called the office and they sent out an emergency notice to the manager, promised a call.   Never received a call from the manager that night or the next day.  I even called them 3 times to confirm the appointment the day before and the same day.

Never rent any equipment from RELIANCE. They will install it one day, but good luck with removing. They never want to remove it. I have water heater which was used by the previous landlord. Its old and its not economical. I wanted to remove it, I was given the option to drop of. Other options are very expensive. I was given an account number and when I went there to drop off, they didn't accept it saying that the account is not in my name. ACCORDING TO THEM, IT NEEDS TO BE TRANSFERRED TO MY NAME SO THAT I CAN REMOVE IT. $35 FOR NEW ACCOUNT. I SAID ITS FINE. PLEASE GO AHEAD AND CHANGE IT IN MY NAME. This happened on may 17th-2022 since then i have been talking to customer service, billing department, removal department and every department with reliance. They will ask all the information like address, first name, last name, post code and once they realise that you want to remove the water tank, they will keep on transferring the call to one department to another department. Every day, i have to spend at least 2 hours on phone over them. It is not yet rectified even now. My suggestion to users who rent the equipment from reliance is IF  YOU HAVE DECIDED TO MOVE OUT FROM THEM, PLEASE RESIGN YOUR JOB FIRST, SO THAT YOU CAN AT LEAST SPEND 2-3 HOURS TALKING WITH CUSTOMER SERVICE, EXPLAINING YOUR SITUATION TO EACH AND EVERY AGENT AND SPELLING YOUR FIRST NAME AND LAST NAME TO EACH AND EVERY ONE. THEN GOOD LUCK!

In July of this year we had an incident with our furnace. Within 3 days we had a new furnace and central air unit. The installers were amazing and everything went very smoothly or so we thought. Needless to say it became an insurance claim and were told at the time that we wouldn't have to deal with a thing- everything will be handled between the insurance company and reliance. We are still trying to get the bill from Reliance so we can pay  it in full. We have made numerous phone calls and got nothing but promises that we will be receiving the bill. In the meantime they want to charge us rental on the units. I've never received such poor customer service from such a company. One customer service person actually wanted to know what I did with the old equipment . If I could give them less than 1 star I would as my issue is still ongoing.

The Search For Heat The Saga Continues.
This is a true story and is my opinion.
On Friday December 20th our furnace broke down. We called Reliance to have a technician come out to fix it. A technician came out and told us that it was a circuit board and that he would order the part but that it would not arrive until December 24th. The box did arrive on the 24th and we called to have the technician come out. He arrived that day and spent some time attempting to fix the furnace after making a lot of noise. He came upstairs and informed us that the part they had sent was the wrong part it was a blower motor and not a circuit board and that he had damaged our blower trying to put in the new one after realized it was the wrong blower motor. My thought was, you didn't realize the difference. He said he would have to order another circuit board and that we would get a free blower motor because of the damage to the original, which was in good condition to start, but that he could not order them until Friday Dec 27th and that they would arrive on
Dec 30th. So more days of cold without a furnace. On Dec 30th the circuit board arrived but guess what, no blower motor, so now the motor has to be ordered and it will most likely not arrive until Jan 3rd. That means we will have been without a furnace for 2 weeks. We called
reliance to speak to a supervisor and was told by the supervisor to call again tomorrow because the parts depot is closed, sorry for the inconvenience. Inconvenience are you kidding, being without heat for two weeks is more than just an inconvenience. We have had to purchase electric heaters and run them constantly. My wife has a medical condition that is adverse to cold and my 12 year old granddaughter lives with us as well. This whole situation is unacceptable and should never have happened. I think Reliance needs to change their name.

These people get no stars.  We had our equipment removed in August 2014 after moving into our hime and we are still getting bills even with removal reference codes and several phone calls.  We are so happy we do not have their equipment now that we see how their customer service is handled

Terrible customer service. Our rental water heater broke, leaked all over floor, ruining floor, and they say they can't come until Friday. Today is Saturday, one week with no hot water? They seem to think nothing wrong with this. We went and bought a tank at Lowes and had it installed same day. $1000 and done. We pay between 50 and 60 dollars every 3 months  to rent, times 20 years. Lots of money to get no service when you need it. Can't wait to call them to cancel except customer service department is closed today, go figure. Oh yeah, now we need a new floor too. Thanks Reliance, for nothing!

Hot water line on our rented Reliance tank developed leak. It was right on the elbow on the pipe coming out of the Reliance installed tank for which we generously pay almost $100 every quarter. The leak was enough to cause flooding in our basement, entire floor will have to be replaced.
But that is not the reason for the review. The real reason is trying to reach Reliance for help. Tried to reach them whole Saturday, whole Sunday to get the elbow replaced so we could have water in the house (had to close main valve to stop leak). No answer at all from any number called, tried the sales line, billing line, they are all useless. Finally decided to call different plumber who fixed the leak. Thank you Reliance for absolutely nothing. That tank of yours is coming out and you can keep your crappy service for yourself.

I purchased a new furnace and AC unit from Reliance 3 years ago and tonight was my sixth service call.  Every winter the furnace fails to start up and every spring the AC unit doesnt work.  At least this technician was honest - he admitted he didnt know what the problem is or how to fix it.  He also admitted that the technicians are not trained to properly fix some of the product that Reliance sells to its customers.  Last month it took 3 different technicians over a week to fix the furnace (each one ordered the wrong parts).  I spoke to their customer service manager to get a credit or to just replace the equipment and she still hasnt gotten back to me.  Stay away from Reliance!!!!!!

I have a rented water heater from Reliance by default. It came with the house. I've never been impressed with their service, but today is the day that I will go through the bother and expense of changing companies and heaters.
The service man who came to my house this morning was miserable. I opened the door before he got to my porch, smiled and said hello. He said nothing. I kept talking as I walked him to the water heater, and he remained silent. I stood there watching him, waiting for him to say something, but he just fiddled with some things, then got up and walked back to his truck. He came in without a word, fiddled some more, then told me it was fixed. I asked what caused the issue. He said it was the starter switch. Then he said the next time I booked a service call, I'd need to move my washing machine. I told him that no one had ever complained before, and that he managed to fix the issue without moving it. He turned and left.

I have  call in to Fahrhall. They installed a new air conditioning unit last week, and were friendly, courteous, and professional.