WaterMac

Igor was a real life saver. We were looking for a licensed plumber with insurance to change the valves in our shower. Igor was very clear about what the issue was, gave us a fair quote. I know this because I called 10 other plumbers. He came with a team of three and completed the job in two hours with no fuss at all at the exact estimate. I highly recommend going through him.

I've dealt with many plumbers over the years and most tend to work sloppy.  Igor and his crew were very respectful of my house. They meticulously covered surfaces to protect them before starting their work.  They also showed up on time and completed the work when promised which is also no small feat based on my experience. It's reassuring to deal with such a professional when you have people working in your home. They replaced my old fixtures with a new shower valve but more importantly, Igor tested my water pressure at the main shut off and noticed that it was twice what it should have been.  This would explain why I've had so many issues over the years with fixtures breaking. Not one plumber before him took the time to do this simple test.  That's priceless in my book.

Responsive, prompt and courteous but their itemized estimates and actual invoice did not reconcile. I received an estimate for 4 issues, they worked on 3 of the issues but charged me MORE than the itemized estimate and said it was for all of that extra work...in short, I was overcharged which included being charged for a part/labor that did not correct one of the issues (otherwise 4 star service for sure). I must say, the owner is a nice guy. He came back to my location over the weekend to identify a couple of lingering issues and had his staff return the next business day to make the adjustment.

Professional, responsive, reasonable.  Thank you for responding to my project.

Technician came to do estimate for moving pipes in kitchen for kitchen remodel.  Husband fielded inquiry. Technician said he'd contact us with an estimate... That was two weeks ago.

I called a week ago, spoke with a girl in the office who said the tech would return my call.  Still waiting.

Needless to say I never got my estimate.

Javier was great! I am a black female and I called him about leaks in the kitchen and toilet in a half bath. The same day within 2 hours he got a technician Justin scheduled who came to the house and explained all the issues. Due to age of the toilet the itemized items to fix started to add up. Called Javier explained my concern with the cost. He immediately called me reworked the cost and offered discounts and provided all new parts to toilet with warranty. These guys are great. I will recommend using them for any and all plumbing needs.

We used them earlier this year to replace our toilet and redo the piping under our kitchen sink.  Quick, professional and clean.  

We called them a second time to help us with our dishwasher unfortunately it could not be saved.

Without any hesitation I highly highly recommend this plumbing outfit because they have total integrity, total honesty, reasonable rates for the work performed and they get things done on time.  From the time I contacted these professionals, from the gentleman who is manning the dispatch, from the plumber who showed up at my home......extremely courteous pleasant to speak with very efficient with his work thorough all the way, I cannot possibly say enough good things about this plumbing company. There are many many ripoff plumbers out there to avoid but WaterMac is not one of them.  I would highly recommend WaterMac to anyone for any type of plumbing work. The side of their truck says our specialty is honesty and integrity....Well that is exactly what I have experienced with this excellent excellent plumbing company. Thank you for being reasonable, honest and thorough.

Had great experiences both times I've scheduled plumbing work with WaterMac. Very professional and reliable. They charge 60$ for an in person price quote, which is waived if you decide to get the work done with them. After getting several price quotes for the work I needed, the pricing seems very reasonable. I love that they give detailed price quote in writing before work is done. It's been difficult to find this kind of transparency with other plumbing companies I've hired in the past. Definitely recommend.

A very good friend and the only plumbers I would call and trust to work in my house without hesitation. The whole crew is responsive, respectful and does the job correct the first time.

We had a clogged bathtub drain. Called early in the morning. Justin arrived in the mid morning which was great for me. He inspected the problem, answered all my questions, was neat/clean and professional. Justin cleared the clog and ensured all was working as intended before leaving. He also added some caulking where the spout meets the tile and let me know the importance of ensuring there is a seal in that spot. If I have any plumbing issues in the future I will be sure to call this company back.

WaterMac tech failed to secure the blower door when he changed my filter. This resulted in the unit not powering and I had NO HEAT!

Would definitely use them again and highly recommend this company. Igor responded to my Yelp message the same day and sent plumbers to my house the following day at the scheduled time. Mike and Justin were professional, friendly and efficient. Thank you for the service!!

Great service and responsive service we able to replace my kitchen faucet and fix my problem

We had a wonderful experience with WaterMac plumbing. Our pipes were frozen and Igor came out last minute and fixed the problem. I had other plumping companies tell me that there was nothing they could do and left me with no options. Igor was so friendly and professional and completed the job in less than an hour. We have a new plumber now and couldn't be happier!

I needed  kitchen faucet replaced, and my prior plumber was not being responsive.  As a result, I reached out to WaterMac, and they came to Evaluate the situation, ordered the parts that I needed, fixed the issue, and were kind and professional throughout the process.  I will definitely use them for future plumbing issues again!

They came out and charged a service call. I was told I would get an estimate in a day or two. Tech never got back to me.

we had a blocked sewage issue that caused flooding in our basement. When Kyle showed up he didn't have the right equipment so he left to go get it and come back. A little frustrating... but figured I'd still give them a try. Came back with another guy and I could hear them goofing off and making jokes in the basement instead of just getting the work done. When they did finish they said they would write up a bill and wanted to know if I'd pay cash or credit card. I said can I do credit card, but  they never provided a bill. I didn't argue because i just wanted them out of my home. So my husband called the owner after and let him know we felt they they overcharged us, and the owner just argued and said they did the work. they charged a lot of money to just fix the blockage but not clean up the mess. (We ended up renting a shopvac and cleaning it ourselves) Overall wouldn't call them again because I just felt uncomfortable in my own home and wanted them out ASAP, and didn't find them professional.

Fast response. Great estimate payment system. Friendly repairmen and very professional

Very pleasant experience , very responsible and on time , good quality .  Might get expansive a bit at times worth it

I chose to use them 4 times this year. Every visit was excellent. Between Javier, Jason and Kyle I could not ask for better service. Professionalism at its best!!

Igor saved us. We had a blockage in our main sewer line. This was a true emergency the line was backing up into our basement. No description necessary. Finally found out if we waited a long time it  slowly receded ,cold quick showers and limited flushing made life miserable. We called several plumbers but no-one concidered our problem an emergency. Finally Watermac was suggested. They responded immediately, worked fast knew exactly what to do. Fast, efficient, clean, friendly. I could go on but you get the idea.
  I have recommended them to others who also received excellent service. Give them a try, you will not regret it.

Top Notch. Watching these guys work is like watching a good documentary on fine plumbing. They have done amazing things with my existing plumbing that would be too long to list. The company actually anticipates real customer needs and go out of their way to fill them. They provided free estimates on the spot on and followed up incredibly quick. They also responded extremely fast when I had a severe water issue. Great people to deal with.

Asked for a quote early in the morning and was able to schedule service that same morning. The whole process was seamless from start to finish. They are very professional!

They responded quickly through Yelp and was able to send somebody within a couple of hours.  The estimate the technician provided was reasonable and he was able to fix the issue rather quickly.  I was later emailed a copy of the invoice.  Overall, I am satisfied with the work and efficiency they provided.

This is the third time i hired WaterMac Plumbing & Heating.  The reason I keep hiring this company is because in every aspect of business they display nothing but professionalism.  I hired WaterMac Plumbing & Heating this time to install a new bathtub. I felt so comfortable with the company that I didn't bother getting an estimate from another.  When they work, there is so much care that it seems like they are working in their own home.  Highly recommended!!

Our sink was backing up into our master shower. The shower was draining very slowly so we knew there was a clog. I found the reviews on Yelp and messaged WaterMac. They promptly responded and sent Justin to our house within 2 hours. He promptly snaked the shower drain and found a huge wad of matted hair that was likely very old and causing our drainage issues. He promptly removed it and tested the sinks and showers. He was very neat and used a drop cloth and booties. He cleaned any residue which came out of the drain with a sponge. I would recommend this company again as they solved our issue quickly and cost effectively.

So, I smelled gas on New Years Eve. That messed up my plans, the energy company had to shut off my gas. This company responded to my online request and arrived early New Years Day. They fixed the problem quickly and cleanly. Explained all I needed to know. And their price was reasonable.

Slight schedule mishaps that was able to be fixed quickly.  Technician was great and very careful to remove an ancient radiator in a bathroom being renovated.

We ordered a new dishwasher through Home Depot, but they said the pipe under the kitchen sink that's connected to the dishwasher would need to be replaced in order for them to install the new one.
I sent Yelp and direct-website-messages to 7-8 companies.
Most of them never even bothered to respond (despite sending follow-up messages) and 2 said they don't do that sort of work even though they are plumbers?  

WaterMac not only responded quickly, but they were able to come out to inspect quickly, and he was even able to fix it in the same trip.  The technician also gave me separate quotes for other things he noticed that could use some work, and I was able to pick and choose which ones I wanted done right then and there, and I have the quotes in my email to reference if I want to go ahead with additional service later on.

I can't speak on the price, since I got no responses from other places to compare with, but I appreciate WaterMac being responsive and communicative.  The technician Justin was also right on time and very professional.  
One thing to note is that they charge $60 to come out and quote, but if you go with them for the service too, they will put that $60 towards the bill.

called the company and in the outset it says free inspection but after talking to the receptionist I will be charged $60 for the visit. Not an honest way to approach any new customers like that!!! waste of time.

The answering service associate was professional and polite, Igor promptly reached out and was able to accommodate a same day, morning appointment, for my leaking tub faucet. Justin evaluated the issue and performed impeccably efficient and very neat and clean work. He was very approachable and took the time to explain the mechanisms behind the problem and repair. What a great experience! Thank you all!

Had a dishwasher leak. Needed to remove and replace it.
Called Watermac made an appointment and they came the next day.  

Justin R did a great job.

Great plumbers.  Very knowledgeable.  Responded to my emergency immediately.  Estimate was accurate and work was completed quickly.

What a great overall experience with WaterMac Plumbing. Igor the owner was VERY professional and extremely responsive. From the beginning was he was completely transparent and accommodating.  We scheduled a time for our appointment, i received a text when he was on his way and guess what unlike many contractors i've dealt with in the past showed up on time!  When he got here he introduced himself and was personable. It seemed like perhaps there was potentially a misunderstanding on the # of faucets that needed to be fixed but he even handled that Professionally and i didnt feel like i was being taken advantage of. While he was here i also asked about adding a valve and he didnt try to sell it to me hard like others may have and/ or give me a ridiculous price.  Again, he gave me the info and let me decide...Overall, i HIGHLY recommend Igor and frankly he most likely just became my family's official plumber based on  our experience!!!

--Update--
The company offered to return and complete the inspection at no additional charge
or accept our suggestion and issue a refund for the charges. We requested the refund to our CC which processed a few days later.  
For the refund I added one star to this review, however I am still unhappy for the full hour we spent, the aggravation, and that we went through a pandemic risk (in case the technician had covid, even though he wore a mask and shoe covers) for nothing.
We completed the inspection with another provider and fixed the problem.
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They told us they will inspect our HVAC on the roof for $59. And they stated that after the inspection  they were to tell us what is wrong, and if we agree on their suggested fix, they will deduct that amount from the repair total. We agreed.

After the technician got on our roof they said to my partner that we must pay this fee for dispatching and that the real inspection fee is $120.

We refused. Called the company and asked to speak with the owner or a manager, only to be told that NOONE was available.

No inspection was performed.
Still, we were required to pay $59.
Very nice way to create new customers.

Was happy to find this plumbing Company on yelp received an immediate reply set up appointment within a day and my plumbing work was done quickly, very courteous and explained all my options. Would highly recommend

This company spoke with me politely from start to finish. I used Yelp to initially contact and they responded immediately and help me get an appointment for an in person estimate for a hot water tank replacement. The technician that came showed on time, used shoe covers, wore a mask without being asked, explained things to me as we discussed options.

It was when I got the actual estimate I was stunned. The prices were astronomical.  I shopped around and we went with the second highest estimate we received and the prices from WaterMac were more than twice what I paid - and I went with a company that is known to have some higher prices. Even if we would have had membership they were more than twice as high.

Including a screenshot of what they were suggesting. I can't state about their quality of work, only up to the point of estimate.

Our first floor toilet was leaking onto the roof of the basement. We thought it was the bathtub drain that was leaking. We arranged for Igor to come and check it out. We sent pictures to him so that he could give us a quote. He gave us quotes for initial inspection and then the different fixes that may have to be done.
He came at the appointed time and realized that it was just a caulking issue. He told us that this was not something he could fix but then he didn't even charge us for coming in and doing the inspection. I really appreciate the integrity of this business.

We've hired WaterMac Plumbing twice and will continue to for all our plumbing needs ! Kyle came both times and the first time he went out of his way to help us, we had a Rebath shower, the faucet was leaking badly. Every other plumber told me the wall would have to be knocked down or some just out right refused. Kyle was nice enough to talk to the company that made the part I needed and fixed it ! Yesterday he installed a double sink, great job and the best part is they didn't rip us off ! I would highly recommend them !

I want to give 10 out of 5.  They answered my phone call  at anytime during business hours and the customer service representatives are very kind and keep me updated with texts and phone calls.  The specialist was very punctual and professional.  I am definitely gonna use WaterMac again.

Without a doubt, my best plumbing experience.
Starting with a gas line repair to a boiler. They were quick, efficient and friendly. Later in the week, I was having a dishwasher installed, they came to repair and replace the valve going to the dishwasher. They came on the same day I called. Very reasonable prices. I will certainly use them again, my go-to plumbers now.

Had some water leakage from my furnace and contacted Watermac through Yelp for a non-emergency appt. They responded very quickly. On the day of my appt, I received text confirmation with a picture of my technician and a link to track his location and ETA (LOVE this). My technician (Joseph) arrived within the scheduled time frame. He was upfront about everything through the whole process, including costs and diagnostic theories, and did not pressure me into repairs. Overall I was very happy with the service - as far as costs, I really have nothing to compare to the work I had done (drain cleaning was about $240??) but the $170 diagnostic fee seemed comparable to other estimates I received. Would definitely use them again.

I needed a code related plumbing problem corrected so I could sell the house.  They came quickly, fixed the problem in a very tight space, and cleaned up extremely well.  It wasn't cheap but no plumbing problem is nowadays.  It was worth the money to get the problem fixed.

quote far too expensive in comparison to other vendors