Viper Jet Drain Services

RIP OFF.  STAY AWAY.
Recently had a broken waste pipe and flood in basement of rental property.  My local plumber is not able to do such work so he recommended I call Sam at ViperJet.  Sam was not available that evening so he referred me to one of his friends at City Plumbing (stay away from them too) who immediately headed over.  After 45 minutes of work and no results I was charged $500.  I tried calling Sam at ViperJet but communication is not his thing especially when him and his friends are ripping you off.  
A couple days later I was in contact with roto rooter and they were able to clear out the pipe and the flood subsided.  They also gave me an estimate of what it would cost to fix the pipe permanently.  I went to my plumbers office and explained everything that happened.  My plumber called Sam and spoke to him on the phone for ten minutes explaining to him what the situation was.  Sam said he would go over and look but I was still not able to get a hold of him on the phone.  Without any other notice I received a text message a couple days later that I had an appointment with Sam that coming Wednesday.
After scheduling some of my week around being there Wednesday I took a closer look at the message the morning of and it had a link to view the estimate.  I was confused how there could be an estimate if Sam had not even seen the job site yet.  The estimate was for $350 for Sam to look inside the pipe with a camera.  I immediately called him and asked what was going on.  He said he needed to see it for himself.  I reminded him that my plumber had spent ten minutes on the phone explaining to him what the entire situation was and I reminded him myself right then and there. He responded Oh, I cant do that.  You nee to call *******.  They do stuff like that.  TIMEOUT.  THIS GUY WAS TOLD EXACTLY WHAT THE SITUATION WAS AND HE TRIED TO CHARGE ME $350 TO COME OUT AND LOOK AT A JOB THAT HE KNEW HE WASNT GOING TO BE ABLE TO DO.  After I mentioned how roto rooter was able to clear out the pipe he said I Don't like to recommend them because they rip people off.  Yup, it's not Sam at ViperJet and his friends ripping people off. It's roto rooter who actually accomplishes the job they are getting paid to do.  Do yourself a favor and stay away from Sam at ViperJet and anybody he tries to refer to you.

Sam and the staff at ViperJet are great, and really reliable. I called with plumbing emergency and they were at my house the next morning despite the fact that my house is well outside their usual service area. They explain everything step by step and don't overcharge, plus they don't charge just for coming to inspect problem like other plumbers. Whether big or small I will continue to rely on ViperJet for all my plumbing needs.

Fantastic service. They came within a few hours and fixed my clogged sink. Highly professional and courteous. I will definitely be calling them the next time I have a plumbing issue.

Great service! Chris and Oswel were very professional and thorough in identifying the issue that had caused a major flood in our apartment. They were patient in answering all of my questions as well as describing the potential causes in detail. Would absolutely recommend them and the ViperJet!

Great, honest and very reasonable plumbers. We had a major problem in our house -- a brick had lodged itself inside the pipe. They came over quickly and were able to figure it out with a camera and fix it within a couple of hours.

Sam and his crew are fantastic! When you are I. A jam it's good to know that you can rely on ViperJet to come to tour rescue!