Saint Marks Plumbing and Heating

I would give this place no stars if it were possible. Whatever you do, DO NOT used this place!!!! They are a complete rip off.

I called them on February 19th because I had a clogged sink in my kitchen that would not drain. I needed someone to help because it was an emergency. The man that they sent over, named George apparently, was acting so strange that the doorman in my building thought he was high. No joke. He spent about an hour and a half cursing at the top of his lungs, banging things, and then cursing some more. I told my boyfriend that we were clearly going to be paying for the show he was putting on and not the work as it did not seem like he was getting anything done.

He used our bathroom about six times, which I thought was odd. He unscrewed a pipe and it dumped disgusting brown water all over our kitchen rug. By the time he left had done NOTHING and charged us $450!!!!!! That was in addition to the fee we expected to pay for him simply coming over. This is outrageous. Especially considering that our sink was worse when he left than before he came over.

Not to mention he left our kitchen A FILTHY MESS!!!! There were dirty brown handprints everywhere, including the doorway to our bathroom. Our sink was not leaking underneath by the pipes before he got here, and yet suddenly the space under the sink was flooded with water. He left crap everywhere and left our home a complete disaster. It took me over an hour to clean up his filthy mess.

I immediately emailed the company and attache the photos that you see here. A girl named CeCe who works for them said no manager was around but could I email her the receipt? I did. She said someone would get back to me. No one did. I emailed again on the 25th. Nothing. Then on the 27th. Still nothing. I have called four times. EVERY SINGLE TIME I am told that no manager is around but that someone will call me.

SO, no manager works there on the weekend which is shocking. They must be the only business in the city where there is no manager supervising things on the weekend. Ever. And no manager is there after 5. And no manager has called me back. Or emailed me. I called again today and am waiting to hear back from someone yet again but was told by an employee that they can't control if a manager calls me back or gets in touch with me at all.

This place is a joke. It is a total rip off and I am reporting them to the BBB. Whatever you do, DO NOT USE THESE PEOPLE for ANYTHING!!!! You will seriously regret it.

1 star is too high. They tried to charge me for labour when all I requested was a quote. I asked very specifically, on the phone, what the total cost of the visit would be, for just a quote on future repairs, and was told $95.  I was then charged $400 after they spent 15 minutes looking at my sink.  The plumbers were forced to call their boss and on the phone the owner said we could negotiate a lower price. I cannot believe how unethical this company is.  The plumbers were very nice and very understanding. Their boss is a scammer. Save your money and save your time. Go somewhere else.

The owner is unethical and an absolute thief. Do not go here. Quoted $95 on phone. Tried to charge me $400 for one of their guys to just look at the plumbing and do no actually labor. Found other great plumbers. Repeat THIS PLACE IS A SCAM AND WILL TRY AND SCREW YOU.

These guys are great.   Easy to set up and person they sent knew his stuff.  Highly recommended.