Marcel Plumbing

I think what frustrated me the most was his lack of communication and then his random i'm busy. i have other clients. i'm coming text messages.
had he had told me he was busy the day I requested I wouldn't have cared. But he made it seem as if he could come within the hour @ 10 AM and then still be BSing me until 5 PM
Communication and Professionalism was LACKING to say the least.

Christopher responded super quickly, came in the same day (beating the rush hour traffic) and helped fix a tough clogging problem in the bathroom with the tools available, and offered a very reasonable rate too. Would  definitely recommend.

Christopher was great. Really quick both in scheduling a time and running out to grab needed parts. Talked me through everything and was really friendly the whole time. Would definitely recommend to others :)

Marcel was knowledgeable in diagnosing the problem we had and even offered to stop at a hardware store to purchase the necessary replacent pieces we needed for our plumbing issue prior to coming for the repair.
He was prompt, polite and on time on a Sunday afternoon.
Previously, we have contacted many plumbers and most of them didn't even bother to answer the phone and those who did answer had no desire to fix our toilet and would suggest to call back in the next couple of days.
Even tough, they advertise their business as open until 10pm or open 24/7 in some instances.
Marcel treated our situation as an emergency and went above and beyond to repair it without the astronomical cost when a fix is treated as urgent.
We highly recommend this business if you're looking for exceptional service, competence at competitive rates.

The job was not completed properly for my boss. After the bill was paid in full, I reached out to Christopher Marcel and told him the toilet was not flushing. I sent him vidéo my boss had sent to me. I asked if he could return the next day to fix it since he had offered to do follow up for free if needed. He was immediately agitate and told me he broke his foot. I asked if he had someone else he could send and he got pissed and hung up.

The job was not completed properly and now we will have to pay someone else.

Christopher, I'm sorry to write this and I hope your foot heals quickly. But your conduct was not professional. And it has NOTHING TO DO WITH THE COLOR OF YOUR SKIN.

Christopher was very professional, he was able fix our issues and we are very happy with the results.

He took the time to research the proper parts needed, and once the parts arrived verified they were in fact not the correct ones and had them replaced immediately.  

Very thorough and effective.

We are happy with the results.

I knew that my lavatory faucet install was an unusual job, the cold tap was plumbed in with rigid piping. Marcel assessed the situation and worked diligently to find a solution.  I admire his dedication and willingness to make several trip to the plumbing supply store and assemble the odd pieces to get me connected.  A fine job.

Christopher is great. Very professional. Punctual. Knowledgeable. Would use them again.

Christopher was very responsive and fixed our leak, staying late to get the job done.

Although he didn't actually do the work,my building didn't accept his credentials,
Found him to be very responsive, reliable
and very pleasant to deal with. I hope I am able to use his services in the future. I wish
him great success as I believe he is hard working and very motivated.

I recently came back from Japan to discover that my sublet had trashed my apartment, and, in particular, my bathroom, shower, and tub. The drain was completely backed up and the tub caked with grime.  I immediately went to Yelp to find plumbers in the NYC area to unclog the drain.  Late at night, I sent out a general email for help and Christopher M, Manager of Marcel Mechanic Plumber replied with 5 minutes with a quote upfront.  In addition, he responded quickly and professionally to all my email questions, showed up on Sunday, on time, and did an excellent job.  All is now in working order once again.  He is a personable and professional young man who communicates what he was doing as he is doing it.  I highly recommend him if you are in need of plumbing assistance of any kind.  Thank you, Christopher, for a job well done, and for the pleasure of meeting you and talking with you!

Not reliable at all!
At 9am the Super banged on my door about a leak into the apartment below. Being a great tennant I immediately scheduled a service call, I set this up with Marcel Plumbing for 4PM, at 3PM they called and cancelled.

I had a active leak into the downstairs apartment and they said they could maybe show up by Sunday. Fortunately I was able to find a reliable plumber that I called at 3:15 and they were on the scene by 4PM.

Some plumbers are very reliable and some like Marcel are unreliable.

Christopher was really dedicated and spent a lot of time trying to figure out the best possible solution to our problem! He was also very friendly and polite.
Our problem is fixed and we would definitely recommend him!

My kitchen sink was leaking and had to take it into my hands to find a plumber. Christopher was fast to respond with availability the next morning and a reasonable rate. Came on time with all supplies and tools. He had the pipe replaced within an hour. Would highly recommend and keeping in contacts for any future issues.

Marcel Plumbing did a phenomenal job for us on the Upper West Side when we needed it. He bought the materials and fixed our leaky pipes under the kitchen sink for a very competitive price. He kept me in the loop about everything he was doing. Couldn't ask for better, and I will 100% be using this company next time I have a problem for any property we have.

Christopher responded promptly and went the extra mile to obtain a part for an old toilet so that the job could be completed as quickly as possible.

Christopher was beyond helpful and great to work with!  Consistent, up to date communication and fair pricing.  He went above and beyond to make sure our bathroom sink was fixed appropriately.  He also followed up the following day to make sure all was working fine!  5 stars all the way.  Would definitely call them for future plumbing needs.

Christopher capped some copper pipes under a sink for me recently and did a very good job. He was very professional and friendly and I wouldn't hesitate to use him again for other plumbing jobs.

I would give Marcel 10 stars if I could. Highly recommend Marcel and his plumbing services. He fixed my Ptrap sink efficiently and was on time.

He also followed up with me after to make sure it was working properly.

He quotes better prices too!

I highly recommend Marcel.  He was very responsive to all communications to set up the appointment.  He ran into a variety of unexpected challenges in the job I asked him to do because of sloppy work done by previous plumbers who had worked on my kitchen sink.  He was very patient throughout his efforts to work with these challenges and determined to get the job done right this time.  He did not charge me additional fees despite the fact that he needed to stay on the job much longer than he was expecting. And that fee was a reasonable fee in the first place.

I had a persistent leak underneath my kitchen sink for months before I decided I needed to call a professional and I'm so glad I called Marcel Plumbing. When he arrived, he had a good idea of where the issues were and after a few trips to the hardware store, the leak was fixed. I would recommend his services to friends and family in the neighborhood.

Chris was very prompt, knowledgable, and friendly.  
He fixed my leak with the right parts, and he went the extra mile to make sure everything was perfect.

I was skeptical using Yelp to find a plumbing company. Many other companies immediately gave off the wrong energy,
But not Marcel, he messaged back right away and when we spoke on the phone I knew this was the right plumber. I sent him a video of the faucet issue and He gave honest expectations of time and cost to fix my hot water. He was flexible to accommodate my work schedule. (And has insurance, for those buildings that require COI) Would highly recommend.

Christopher was very patient with the crammed space soldering a 50+ year copper pipe. He had to do many trips to the hardware store to get the job done. Reasonable prices compared to others serving Brooklyn.

Decent work product, but it took a little longer than I expected due to snow, pandemic, lack of parking etc.

I reached out to Marcel to help with a clogged tub and sink.. Christopher gave a quote upfront, responded quickly to all emails, and showed up on time.. He communicated what he was doing and gave me some tips moving forward to prevent future clogs..

All in all a good experience.

Was efficient and well priced. Marcel came with all the tools required, and completed the task promptly. The new faucet works great!