Crosstown Plumbing Supply

Jimmy at the counter deals with customers very poorly. He will  tell you they don't have a part without checking .its amazing he still has a job there

Went to purchased a hot water heater today, ran into the person who was going to install it. The store rang up my order, I asked to have it delivered, however, I was not told they only do curbside delivery. I am a female, so what was I suppose to do. I told the driver to take back, he called the store and they said my plumber knew this and they was going to reach out to him. I made that purchase. We didn't come there together. If I didn't run into him would they have told me curbside delivery only. Each time someone ask to have something delivered it is their responsibility to say curb side delivery only. I will never purchase from them again.

My god this place is painful. 2 stars only because the staff is incredibly knowledgable but the customer service sucks so bad. Really antiquated checkout system. If you cant find what you need at home depot or any other place, come here. They will more than likely have it.

Whatever you do, dont be in a rush. They serve free coffee for a reason.

A bunch of disorganized idiots  who should not be dealing with people.
Go elsewhere.
You stand in line waiting while the bafoons behind the counter laugh at each other and walk around disoriented

The guys here are over helpful if there is such a term . They will give you the whole scheme to fix or repair, remodel.

Only reason they get 2 stars is because the counter guys are good. Prices are high and it takes forever and I mean forever to get what you need.  They have a ticket system like a deli and call out numbers.  Cramped space no where to stand always 20 guys in there waiting like me.  If your in a pinch they usually have what u need but I would shop around.  Service area floor is packed with pallets of salt and just cluttered.. Like I said the counter guys are this guys whole business without them he's done.

Caution! Please don't buy things at this store. There are fraudulent people there!  Some of the employees are so rude, especially the African american lady (I am also an African american and I was sad to be treated so poorly) and the slightly big light-complexion guy in the cashier area. They are so strong headed and disrespectful from the moment I arrived. These types of people should not be working directly with customers as their behaviors show a lack of how to properly interact/treat customers. They don't listen to your complaints/inquiries and in my case, have lied to me. I cancelled an order within few minutes of ordering it and they defrauded me by charging my credit account for a product that I don't have. I went there to lodge a complaint and they lied to me that they are enforcing a return policy that was not in place when I placed and cancelled my order. Please don't shop here. There are better places where you will be attended to as a dignified human being.

If you need it ... They Got it.   Educated staff that knows exactly what u need.  The price is right and it is centrally located in the heart of Essex county.

The woman who does the front desk is super rude. I called in twice to ask about info that I found online & she HUNG UP on me TWICE. Doesn't seem like a smart way to treat your customers who are calling in to ask about your services. Don't waste your TIME.

Aww man been coming here for a year and i never knew they had a yelp cause i would've been check in but anyway...these reviews is for My Four Teams (JIMMY,BENNY,DAVE,SHAWANDA) cause anyone of them you get you bound to learn something from them cause they don't just sell you anything just to make a buck but actually sell you what you need for exactly the kind of work your doing and yes i think they cheaper and reasonable price then home depot but after the 3rd times seeing my face The Four Teams had already get a custom to the way i describe things lols but yes they cool and speak Spanish and other languages so no need to worry if u don't speaking ze english;) until next time crosstown.