Matt's Sewer and Drain

Super nice guy.  Prompt and reasonable priced!  Will definitely hire again!

DO NOT EVER USE Matt's Sewer & Drain on 1616 West Garfield. They came out 10/9 and snaked our main drain. We didn't have any issues after that until today. Our washer dumped all over the laundry room floor (Again). I called them and they said they could come out Friday afternoon. I cleaned it up and took a shower thinking that would be ok. Our laundry room flooded again. Andy called their over time service and told them what the issue was and asked if they could come out tonight because we can't not take a shower till Friday. They said they don't do overtime on warranty work Andy said I paid you guys in cash and now you won't come out an fix your F*** up. They blamed us for clogging it again with in the 2 weeks and won't come out and fix it tonight. Not to mention they were close to 1 hour late from the original 2 hour window they said they would be here. BEOND PISSED

a few days ago 2 of their employees went off on taco John's employees because they didn't want to wear masks.  they yelled and screamed curse words in front of a lot of people.  won't get my service if u can't respect laws or be a kind human

My main line was backing up because of tree roots and needed it cleared out. They post online that this service is $200 for the first hour and prorate the hourly cost after that at $150. The techs were at my house (pulling up and leaving time) for 59 minutes (found the footage on my doorbell camera). BUT we got billed $300! They state because of the 7-minute drive time they went over the hour and only prorate by half hour (so the bill is still $25 higher than what they post online)! So, I got charged $100 for a 7-minute drive! This is not right, and a very poor business practice. Because of this I will never use the company again or recommend them to anyone. The service itself was fine, and they got everything done as expected (left a mess but I can look past that). But to charge $100 for a 7-minute drive I cannot look past! STAY AWAY

My sewer was back up and water was in my downstair laundry room and also under the stairs which was also my daughter closet since there was tubes in there. I called  Matt Sewer and Drain first  and they came the next day and first told them my daughter closet also had water in it since the tubes. I don't think Matt understood that I need that looked at as well but when him and his son got done when down to look and thing looked good at first. They left and went downstair again and under the stairs and black water was standing in there. Called them back right way and he didn't knew that happen when they were cleaning the sewer drain and did come back to clean it up but I ended up cleaning most. I also realize after they left for the second time they did not seal a lid and when I called them about not letting me know it was not sealed his wife told me it would need replaced and they could do it for $30 for the part but if they told me when they were at my house in the beginning I would of not had more water coming through the way. They said they would come back to do it but never did. I don't think I will be calling them again.

The timing was perfect, meaning when they had an earlier time to arrive they did so. Helpful with questions answered and just an all round personable presence. Alex and Calley are a great duo and I would highly recommend this business for all of your plumbing and draining needs! It is a family owned business for which I and my husband will always support.
Thank you!

Mean threatening and dangerous persons!