Description
Call NOW for LOW heating oil prices! Avoid the potential HIGH prices of last Winter, lock in today! All new customers are eligible for a 1 year FREE service contract! We are also booking annual heating system services.
HISTORY
Established in 1932.
Approved Oil has been providing exceptional service in New York City since 1932. Over the years, we have supplemented our Oilheat delivery with important new services that greatly benefit our customers. We now offer total care for our customers' heating equipment, including preventive maintenance, emergency service and installation of new equipment. Our service contracts provide regular preventive maintenance and help control repair costs. We have also added a number of services that make it easier to buy fuel. Our budget plan makes payment more manageable, and our price protection protects customers against inflation.
ABOUT BUSINESS OWNER
Mr. Theurer started his education of the oil business at the young age of 10 years old. He began by working with his father who taught him the basics of the business after school and on the weekends. During his time with his father he mastered boiler/burner mechanics, equipment repair and installment and the general structure of heating systems. When he received his driver's license, he moved on to delivering oil to customers and developed his knowledge of NYC logistics and routing. Over the years Mr. Theurer convinced his family to keep the business and allow him to take over the daily operations. He continued expanding through his experiences and established himself as an entrepreneur acquiring new companies and expanding his business. At 20 years old he made his first acquisition and the company started its journey of growth acquiring 11 more companies over the years. The company is now one of the largest independently owned residential energy companies in the NYC metropolitan area.
SERVICES
Emergency Services, Commercial Services, Heater Repair, Backflow Services, Faucet Repair, Gas Furnace Installation, Sump Pump Repair, Residential Services, Sink Repair, Toilet Installation, Water Heater Installation, Boiler Services, Heater Installation, Pipe Repair, Faucet Installation, Flame Sensor Repair, Gas Line Services, Pipe Installation, Sink Installation, Thermostat Repair, Toilet Repair, Water Heater Repair, ,
Reviews
I called in because the boiler stopped working on one of the coldest nights of the season. Sylvester and Joe D are excellent at what they do. Both techs showed up rather quickly. Sylvester diagnosed the problem and Joe D did a great job with installing a new part for the ignitor/spark function of the boiler. He was clean and efficient. He put all his efforts in yet he completed his job effortlessly. As a customer for over 30 years (had an oil burner now it's gas), we have experienced our ups and downs with the company, however, when it comes to boiler service they do not disappoint.
Thanks for having talented people on board.
Stay away from this company-very shady... over billing and just incompetent. My payments were posted to someone else's account and was pressured to pay by credit card which I never do so i paid twice for payments they already had received. Took 2 weeks for them to find their mistake.
Tami M. N.
04/09/2021 12:00:00 SA
UPDATE: reducing to 1 star. Not sure who Michelle is or if it's a bot, but no response was received after three attempts per the directions below. If you own a brownstone or limestone, Feel free to message me or reply as I've found an exceptionally better, and cleaner option and couldn't be happier. I'm grateful to have dodged a bullet with these charlatans.
Sundar C.
06/11/2020 12:00:00 SA
I reached out to Vincent over yelp asking for HVAC service. we needed our freon refilled ASAP to get through a hot & humid week. Even though Approved Oil does not provide the service directly, they were awesome at providing me contact info for Steven Fillecia. Steven was great at understanding the issue, set expectation on pricing and showed up at agreed time to fix our issue. This shows how businesses like approved oil care for the customer and enable other service companies or professionals during these tough times. Thanks Vincent !!
Hedy A.
11/07/2020 12:00:00 SA
Ive been a customer since 2003. They are phenomenal. Someone is always in the office to take your calls 24/7. They respond immediately to emergency calls. Both their customer service and repair department go above and beyond to get it done. I highly recommend them
We've been using Approved for years (longer than I can even recall). They are always prompt in emergency situations, and Vinny S in service is awesome! He tells you the truth regarding all your boiler needs (better than many other companies who tell you anything to get you to spend more money), and always returns my calls within a few hours. Approved really proved themselves this winter when a boiler died on one of the coldest night, and they were able to get us a new boiler and have it installed within 16 hours! Highly recommend them.
Stephan C.
11/03/2013 12:00:00 SA
Day before the marathon of course I have no heat! The guy who answered the phone said it would be an issue if the street would be blocked so they sent someone last night to make sure I was up and running before it got cold. Not too bad. I'm thinking about locking in on Monday.
Vivian S.
01/06/2018 12:00:00 SA
Terrible customer service. Had to call three times until someone didn't hang up on me. Answered my first question and then hung up before I could ask another.
We have been Approved Oil customers for years. Always responsive customer service.
Last night a boiler pipe burst and water was gushing out like a fire hose. Our basement would have been submerged within an hour. We placed an emergency call to Approved Oil, they sent Steve who was here within 15 minutes, on a snowy holiday weekend.
Steve saved our basement, our weekend and our sanity. He improvised to stop the water by using a frozen garden hose and clamp he found serendipitously on a window ledge in the basement.
Not only did he fix the problem, when the plumbing company we called was a no show; he provided us with valuable lessons on boiler maintenance and flood prevention.
Steve was extremely resourceful, knowledgeable and patient. He took time to guide us on what to do to fully resolve issue once he left.
Because of employees such as Steve, I highly recommend Approved Oil company. This is the type of service you want in the middle of this type of emergency.
I am the owner of a legal two family home. My tenants chose to use Approved Oil as their Oil delivery company and were late with their bill. Approved Oil began making harassing phone calls to myself threatening to put a lean on my home, even though the tenants who owed the money held no ownership in my property. There was a time when we used Approved Oil ourselves, but their service was so poor that we changed after one season. These are the type of improperly run family owned businesses that give small businesses a bad name.
Theresa T.
03/08/2017 12:00:00 SA
a great company - the most professional employees...!!!would highly recommended this company!!1
One star for leaving me oil-less twice in as many months in one of the coldest winters we've had in a while. Unbelievably bad service.
NEVER deal with this company. They are a privately run company that runs a ver shady operation. I have been customers with Slomins and Petro and never have I experienced such lack of professionalism like Approved Oil. They charge you current market price for oil deliveries that you never ask for and they never give you all the information when you sign their contract. Stay away from them...especially their Sales people like Frank!!
Ellen V.
07/07/2015 12:00:00 SA
Called Approved Oil to report hot water wasn't working. They were at my house in 30 minutes, repaired the problem and waited until the water was hot. A great job. EVictor
I have worked with Vinny S. the service manager for several years. He is hard working and dedicated to getting the job done. Approved handles the majority of our service calls and oil deliveries. During the winter months when oil was in short supply by other companies, Approved always came through for our buildings.
I have a good working relationship with their customer service dept. I have dealt with Ralph, Terry, Karen, Carmen and many others who have been very helpful.
I recommend using Approved for your oil and service needs.
Karen R of B & W
I originally had Madison oil , Approved took over several years ago. I haven't had any problems with their service. Every time I called they responded timely. I own a 2 family in Bensonhurst for 31 years. On auto delivery and they have never let me run dry like my 1st Co. did twice in middle of winter and gunk on bottom of tank clogged my lines. The only question I have is that for the 1st time I locked in a price and was wondering what happens if oil drops below ( thats why I never have done it before ) otherwise I have never had a problem, their staff has always been prompt and curtious.
Michael M.
12/08/2020 12:00:00 SA
Even during a pandemic these people never let you down. No heat when I woke up. Had a repairman in an hour and he was great (didn't get his name---he lives in Oceanside he said). Jennifer who answered the phone was professional and polite. A happy customer for almost 20 years. They're the best.
Dishonest company. I was short changed on the amount delivered. There price was higher than it was supposed to be. I asked for a service call for an Apartment building and they said no unless I give them a cut of my natural gas delivery. Approved starts out ok and then turns in to a band of thieves
The worst experience in my entire life dealing with a company. They delivered oil with me not consenting to it and later on sent a bill will fight in court with proof as I have cameras and they left no slip
Tooch the service dispatcher is the best!!! He brings color to that place and works so hard and is so dedicated :) that man is amazing ! Woo hoo!
don,t trust this company the lock the price and the charge you different price don,t trust them don,t buy oil or get service from them
this company really helped me when i needed it
i found them to be very honest and helpfull
it is great to deal with and rob was a great servive man
B R.
09/12/2023 12:00:00 SA
Bobby performed service/maintenance on our heating system. He was timely, knowledgeable, and professional. Took the time to explain what he was doing, obtained the necessary parts, and returned quickly. We are beyond satisfied with Bobby and the service he provided. Bobby is an asset to the Approved Oil Company team. He represents what a customer expects when having one of the most important parts of a home serviced.
A O.
02/12/2021 12:00:00 SA
Called for emergency service since heat wasn't kicking in and 3 hours later still no service or any calls. I will be switching company and report this to BBB.
Jerry E.
06/10/2015 12:00:00 SA
I had a flawless winter !
Approved hit every service call every time.!!
We manage many residential properties in Manhattan and they made a this winter easy for us.
I work with David S.
Always returns my calls-
They have done many new boilers and gas conversions for me.
We used this company to deliver home heating oil for a year. They hook you with an intro deal and then charge very high prices--$4.29 a gallon last fall. When I asked the director of sales about this, he said the billing dept. had made a mistake. Said the price should have been under $4 a gallon. Would refund me the difference. When I called back, they had changed their mind. He said, Who says what the real price is, anyway? I said HE had. I think they're slippery and I have switched. Recommend others do the same.
Lorraine M.
07/08/2023 12:00:00 SA
We had our annual maintenance on our boiler performed by Jason. He was great!!! So knowledgeable - he explained everything that he was doing to us. And was super professional and polite! We hope he comes back every year! Regards, from a satisfied customer in Brooklyn
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