River City Plumbing

My family has a seasonal cabin up at Lake Tahoe, and we often find a frozen, burst pipe when we turn the water on in the spring.  We always call River City Plumbing to fix the problem, and they always show up on time, and repair the leaks in a professional manner.  They are great!

This year we had no problems.

We had a complete sewer line redo after RCP showed me the video camera of the failing system which had caused a flooding in the basement family room and downstairs storage room, bathroom, laundry.  Once we did the go ahead, workers were in for over three weeks.  Each and everyone of the crew were effecient, polite, and did superior work.  We had to have tiling redo, drywall, and of course the sewer line redone from the basement to the main city line.  This meant a trench 10 feet deep outside, and extensive work to redo inside.  While we were at it, we decided to change out the old water heater to a new tankless system.  Commendable was the attention to detail, check ups on progress by the owner, Mike,  and ways to save me some money.  I have since recommended this very fine group to several people to keep their names and numbers in their contacts for any future needs.  I have nothing but good to say about each and every one of them!  Thank you for turning a horrific time to one of satisfaction and assurance.

I had a leak under my kitchen sink.  I decided to call a plumber as I'm a FOP and probably not be able to get up  from the floor even if I did fix it.
My first call was to a firm that explained they were several weeks out.  They had very high prices; big $ to come out & more to fix it.
My second call was to River City Plumbing that said they could have a guy, AT NO CHARGE, come out tomorrow & give me a quote to fix it.  He would not fix it them but, if I agreed to the price, would set an appointment to fix it.  I ask several times about the NO CHARGE QUOTE.  No problem.  Sounded good.
He arrived on time and it 5 minutes fixed it.  A dirty house or something.  He than told me the charge was $205.  WHAT HAPPENED TO THE NO CHARGE QUOTE?  He explained they were a union shop & charged more than other shops.  WHY DIDN'T THE GIRL ON THE PHONE TELL ME THAT?
I ask him about replacing a water heater as I had to do that in my last house.  The price was almost twice what I paid.

I'm on a fixed income & feel that I got ripped off!!!  BEWARE OF River City Plumbing!!!

Don't bother wasting your time. I have never given any business a bad review. I guess there is always a first. River City Plumbing (and whatever the name of the landscaping company is that is on the answering machine) along with Douglas earned this review. Douglas didn' my phone messages  return numerous times and his plumbing employee Johnny never did. (But Nico the job estimator was a lovely person!) After getting an estimate from Nico I bought the sink they told me too. They send out Johnny (who SHOULD have known to check the sink before removing the old sink but didn't) and he takes out the old sink, determines the new sink is incorrect and then puts back the old sink and leaves. I am called and told to buy a different sink - which I did and 2 others that are close in size to the original sink to be sure they have a selection - I call to set up the repair and again no immediate return calls. Finally Douglas calls to say they are not doing the repairs because they weren't making enough $$ - really $350.00 to change a small bathroom sink. Ok - I get it - you got bigger jobs ($$$) to do. That said, your customer service stinks. I wish good luck to the other people who try to use your services.

After the job was done they wanted more money to repair the equipment that broke on the job, saying it was in the contract that I signed. If you use them have your atty read the contract. They are not hand shake people.

Our storm drain runs under the driveway and had become hopelessly clogged causing rain and melt water to pour over the gutter when water backed up.
Bill Russel came out to look at the problem and said he was sure they could clean it out.
A few days later, two techs arrived, explained what they were going to do, got to work and had the drain running clean in less than an hour. As you can imagine, a lot of debris came out of the drain. The guys cleaned everything up to where you never would have known they were ever there.
Very happy with the service.

River city plumbing did not show up to my scheduled appointment. I called several times (all went to voicemails) and emailed to reschedule and they did not respond.

They went above and beyond. I needed help after hours and luckily they were available. I got a call back right away and the estimate was reasonable. Couldn't be happier. Thanks!

These guys are great. I know that I will get great service whenever I call them. Also, I feel like they are very honest and they never over charge me for anything, unlike some other plumbers. We have a difficult to access mainline cleanout, and other plumbers usually want to charge an unreasonable fee for accessing it. River City Plumbing always treats me fairly and with great professionalism.

I cannot warn you enough. Do not go with this plumbing company and definitely do not go with Nikko. He came to diagnose my hot water issue. Said it was a faulty tank and that install was fine. Was nice and advised me best thing to do would be contact Rheem as it was only 2yrs old. He said call him back to come back. I got case # and approval from Rheem within 15min. Called Nikko back. Was going to have them replace for me. Couldn't get a hold of office staff or Nikko for over a day. I left messages with office (goes to a Douglas) twice and also with Nikko twice. Finally got a hold of Douglas. He said he would get a hold of Nikko. Still nothing. Mind you I've been without hot water for 2 days and I have a 6yr old and elderly father living in my home. I waited a few more hours then called other companies.  Luckily i found one and the owner came by to diagnose. Ended up not even being the water heater. He sent over 2 of his techs right away. They corrected the problem, drained the pan, re lighted and sure enough all is great! They were here just under 2hrs, and saved me a shit load of money. Nikko then called me and left a message. Saying he's sorry to lose our business but they don't have time for a week or so and he suggest we call someone else. Not the impression he gave us on first visit. Then I kindly replied to him that we already did call another company and luckily the information he gave us was incorrect and thanked him for his time. He followed up by text I have the screen shots and you can call me a Karen all you want but I'm tired of businesses not having customer service and respect... he replies with good luck with your sub par company and your water heater was installed incorrectly.... yet when he originally talked with us he said the install was fine but some things were not to code with original work but didn't bare weight on actual problem. I replied with WOW so professional. Then he had the nerve to tell me I wasted his time. How did I waste your time when I was about to hire you to do work I didn't need done and cost I didn't need to incur because you never called me back. And you told me to call another company anyway. Wow can't believe contractor's these days. DO NOT USE THIS PLUMBING COMPANY!

Service was good. The price was $536 for a job that took well less than an hour. Online the average price for this service is between $60 and $150.

This is called price gouging. when I talked to the company representative she said she couldn't do anything.

Not acceptable.

Someone installed a 'T' into the water main, before the main shut off at the house. It starts to leak, a lot. I got a couple estimates. River City was slightly more expensive. But I really liked the way they presented themselves, so I went with them. They came out and did some prep work on a Thursday. And could not come out to really start the job until the following Tuesday. They had a broken cable that they needed to do my work. I was disappointed that they were down because they did not have an extra one. In Tuesday, bright and early, they were there. Trenching and digging they began the process. The replaced the line from the meter to the house with a poly material. Everything went great. Workers were friendly, and listened to any suggestion that I had. I would not hesitate to recommend this company.

Getting ready for the summer I had to have the irrigation system turned on. A friend came out to help and I was very grateful for his help. But for some reason one of the components sprung a leak that caused a major flood resulting in the need to have the water turned off at the main. That happened at 5:30 p.m. last night.
Early this morning I started calling 1/2 a dozen companies before getting to River City Plumbing. Only one other company even bothered to call back to say they didn't handle such problems.
I spoke with Jill at River City and she could tell I was under duress. She put me in immediate contact with Dustin Dunbar who is the Plumbing Manager for River City. Dustin came out himself, in less than an hour and found the problem turned the water back on to the house and then had me call Jill back to arrange for Rob their irrigation specialist from the partner company Harris Landscape to come out on Monday to check out the whole system.
I can't tell you how relieved I am to have the problem taken care of and can't rave enough about the excellent service I received.

It's been a long time coming for this review!
I have used plumber Johnny at River city plumbing for years. This man has fixed and replaced many items in my house. I have had a toilet moved and replaced with a new one. A new and bigger water heater replaced. My fridge water line hooked up. A new sink and faucets put in and the garbage disposal- which has been serviced since. These guys are professional, always on time for appointments, and kind.
I've had lots of money put in my house with new toilets/sinks/faucets/water heater ect-  and these guys delivery 5 star service while they do it.  I only call this guy, they have my trust and loyalty while I live in the Reno - Sparks area.

River City Plumbing seemed like a great business several years ago when I first starting using them. However, I ended up having a lot of what they did redone because their work was so poor. Also, their billing got increasingly unfair.  For example, they said they had nothing else going on and could send a guy the same day. They then billed $1400 for an emergency call. As another example, they tried to bill me for far more hours than their guys were actually at my place and working. Don't use this company!

After 16 years on the same water heater, we finally needed an update. We called many companies and River City Plumbing came back with the most fair quote for a new tank, recirculating pump, and labor. Upon removing the old tank, Mike and his team discovered some significant water damage and mold to the platform that the tank sits on.  They were able to put the water heater on an extension that allowed us to have hot water for the week that the mold problem was cleaned and River City also subcontracted with a construction company that fixed all the drywall and rebuilt the platform.  Throughout the entire process, Mike was professional, friendly, available to my constant questions and texts, and he even reached out a week after the work was done to make sure we were happy with everything. We were very happy overall with River City Plumbing and Mike. Thank you for everything!

About a year ago I paid  about a $1000 to have 2 host bibs replaced.  They (RCP) recommended a frost free version to help against  freezing.  It seems that was not successful. Since I have another leak in the same area from a frozen pipe.  Now I have to look at getting it repaired again.

I booked an appointment this morning for someone to replace  my  kitchen faucet..With in minutes I got a text from Phil. He said he could be at my house by 8:00 am.. He and Nick showed up on time, following CDC protocol wearing masks.   The service was excellent, and professional.  I would highly recommend River City Plumbing, and will definitely consider
using them again, should the need arise . Thank you.

I recently had River City fix a leak under my house for me. Their customer service was great! They were quick and straight to the point with the cost and what needed to be done. Thankful to have everything dry and taken care of in a timely manner. I would definitely recommend this company!

The installers came to put in my new sump pump and they were top notch.  Very friendly and informative guys.  Made the install look easy.  I am all set , so bring on the water!

RCP to the rescue! Our hot water heater finally took its last breath on Saturday and Mike and his squad were at our house Monday morning at 8am sharp. Their communication and professionalism are unmatched and the service was incredible. We chose a tankless water heater to add some value to our home and while it's a big purchase, Mike made in much more palatable with his explanation of the service and timeliness during a stressful time. Oh and they completed the job in one day. You get what you pay for people. Look at this work! Thanks RCP.

I was looking for someone to help me run a gas line for a gas fire pit. Mike came out discussed different options and showed me what need to be done. He was very helpful, crew was awesome. Great communication. Would recommend to friends and family

I had a leak under my sink. I called a few other places but they were weeks out. These guys sent me a plumber  THE SAME DAY! It only took 5 minutes to fix!

Now, they quoted me a free estimate on the phone. But I take responsibility for not confirming that with the plumber when he arrived at my house. I should've said, hey, this is for a free quote, right?  But I didn't. And then the guy fixed the problem. So I didn't mind paying the $200 fee. It was fast and professional and worth it!

This is an update to a previous review that I wrote on this company. The owner of this company is one of the most unprofessional I've ever come across. After an exchange of emails to try to resolve the situation and a conversation he threatens to put a lien on our house and or take us to court all over $100! He also would not answer some of the questions I asked him to answer in writing and proceeded to lie about the hours spent on the job and other details associated with the charges. My girlfriend and I tried to resolve this matter with him very professionally and before he got involved one of his managers had agreed to reduce the bill by $100 then he reneged on that offer and would only accept full payment or file lien on the house for $466 or take us to court. We don't really have time for this kind of BS so we'll probably end up paying the full amount but everyone out there should know what they're dealing with with this company and the owner of River City Plumbing. My advice would be stay away find another plumbing company there are plenty of them out there that have more integrity.

I had landscaping done, it was fabulous , fast and afordable. Highly recomend this company

RCP did a great job on our sewer main replacement.  The crew seemed very knowledgeable and were respectful.   I would definitely use them again for future plumbing work!

Our water  heater failed on Friday, River City's Nico showed up in the afternoon,  the heater was installed Saturday.  No problems and the job was done in a very neat, workman manner.    Monday the heater  developed a gas leak in an internal valve and Mike, the owner, was there to diagnose the problem in the early afternoon and ordered a new controller for the water  heater, Wednesday it was fixed by 10AM.

I had a leak under the concrete slab of my house and was told I needed a whole new system put in. Mike showed up the same day and was very nice and seemed very professional. Since I had no running water I signed on to have his crew do the job. The job was $35,000 and I ended up having to refinance my house.

Johnny was the first one to come in and he did an amazing job! He takes pride in his work and left things very clean when he was done.

I can't say that about the rest of the crew. I was left with paint on the floor of my bathroom, I had to repaint a cupboard door because there was paint all over the side, I had to caulk all around the shower and bathtub because they only did one side of it. The laundry room has paint all over the floor and the ceiling looks unfinished.

Here's the best part though. For the last 13 years my sprinkler system worked fine. But after they dug by the box I'm sure some wires got hit and they rewired them wrong because now my system doesn't work right and there's a ton of water coming from the outside pipe when the system gets turned on. They came out once to fix it, but instead just turned off the backyards water supply. When I reached out about this Mike said they didn't do this and if I want it fixed he'll charge me. Like I would pay another dime to this company!

So if you're feeling lucky give these guys a call.

They didn't pull permits for our commercial alteration they performed (major plumbing, concrete dug up, etc...) when we initially told them during their bid that all that matters is getting permitted through the health department for our food facility. They assured us that would be no problem and they were the guys for our project!

They gave us a quote, we paid half for deposit and they started tearing up our concrete. 2nd day on the job, they come and try to tell us we owe them $3800 more or else they're going to pull their guys off our job. That was just the first issue. We pushed back and their workers actually threatened to quit working for them and come back on their own time to help us. They dropped it and said they'd finish the job for the initial price promised. Project took 1.5 weeks longer than told (was told the job would take 2-3 days and it took 2 weeks). Once it was done, they left a bunch of cleanup we took care of even though cleanup and repainting was included in the price and bid we received (contract). Okay, just glad to be done with it. Fast forward... 2 weeks after their job was completed... found out they never pulled ANY permits whatsoever for our job. We now have a $6k plumbing job we cannot even use. They are also not licensed to do half the stuff they did in our commercial unit.

They have now ghosted us and have not responded to any of our messages since August 15th 2022. We've called the main office multiple times and left messages with Patty. Douglas has been avoiding our calls (this is the man who was said to be working on the permit). He finally drew up some plans that were like a child drew them (definitely not acceptable for the permitting desk with the City of Sparks). Josh hasn't been any help either. This business has now cost us thousands and thousands in just down time with our business. We've had to hire a general contractor to get this job permitted and finished correctly, which has cost us thousands more.

This is our personal experience with this plumbing company and everything that has been said is true and factual. They have tried to lie and say they didn't do work for us on a google review.

Mike from RCP came to my house on 9/17/2021 to give me estimate on my hot water pipes that needs to be replaced. Mike check it out and explain what needed to be done.  Mike also told me that I would be receiving a E-Mail on Monday (9/20/2021) with the cost, never got a email from Mike or anyone from RCP.. Mike and RCP I appreciate your prompt professionalism! Thank You but no Thanks...

TERRIBLE Experience!

Charged me 100 dollars for a faucet that cost 46 dollars and said it took 45 min to get a part that was located at Home Depot which is 10 minutes from my house. It doesn't take that long to get to Carson!!!

Charged me for 3 hours when he was only here 2 1/2 hours asked why they charged so much for the faucet and he said it was to to warranty the part!!!

When we talked to the owner to explain the situation he told us that they don't give estimates unless we ask for them!! That's never been my experience in the past with them or any other plumbing service.

I have worked in this business and I know they can over charge and take their time to run up the bill.. it's very unfortunate and this company is proof of that ..  Called the owner and he apologized and said he would refund me 100 bucks then called back the next day and changed his mind. Horrible customer service

Phil from River City Plumbing replaced the garbage disposal unit and did it very efficiently and I was very pleased with his work.  He was very friendly and very professional and called me twice to inform me about when he would be at my house.  Thank you, Phil.  Good job.