Riley Plumbing And Heating

Was referred to Riley plumbing by a local friend. The heater at my vacation home was blowing air 24/7. Wouldn't be a problem if the air was cold..but it wasn't and it was during the summer months. I contacted Riley Plumbing and made an appointment with them from afar. My local friend me them at my house and they diagnosed the issue. It needed a new board. They came back the following day and installed the new board. Seems to be working just fine now. I just called them to come again and install a new thermostat...I'm sure that service call will go as smoothly.

Before you read anything else, know first that this business has been suspended by the Secretary of State in California after 2006.  Nevada?  Also suspended there in 2004 for bouncing a check.  So while they have license numbers on their trucks, they are operating illegally in both states.  This is per public websites maintained by both states, so you can look it up.  Still want to use them?  Read on.

I first ran into these guys as they were doing a drain rebuild for a neighbor.  They seemed friendly enough and while looking for connecting sewer lines under our house, they found a leak in the shower drain by sound.  That was pretty awesome, and the guy I spoke with offered to fix it that day for $250.  That's high, so I told the guy I'd think about it and get back.  After deciding my personal fix-it plate was full, I contacted him back and the price turned into $330.  I called him out on that and it was back to $250.  To be fair, they did really good work and fixed it.

Away from town, the cleaning lady discovered a leak under the sink.  This time my fiancee called and talked with him.  He went by, to assess the situation and called out a leaking spray hose and a leak in the P-trap.  To fix all of that, he quoted her $965 including parts and labor.  There was $130 charge for going out to investigate.

I ended up using someone else.  The new faucet was $80 and it took 23mins to fix both issues.  If you are a woman, this is not the company to call because you will be price gouged.  If you're a dude, you won't be price gouged as much as a woman but you'll still overpay.  It was only after this experience that I decided to see who owned the business and subsequently found out their businesses are suspended in both CA or NV.  It's all making sense now.

I paid $350.00 to have my ducts cleaned.  That was on May 23rd. I still to this day have brown chunks coming out of my registers. When they were done cleaning there was powder all over everything in the house. They also put the registers back upside down.  What a waste of money!!!

I have been so disappointed with this company. We used them on a recommendation from a friend. It was just after Thanksgiving and we were going to have a garage heater installed. The  tech came out and got a list of items he would need to get it installed. I asked him how long it would take to get the parts and finish the installation. He said he could have it done by Thursday or Friday (it was Tuesday when he came to look). I didn't hear from him for a couple of weeks and thought it was because of the holidays, so we called the office and set up another appointment. 2 weeks later we have the appointment set and the installer is supposed to be here by noon at the latest to install the heater. Not only did he show up 6 HOURS LATE, but when I explained we were expecting him by noon and had cancelled appointments to accommodate this he was completely dismissive and said I don't know why they would have told you that I would have be here by then. I was on another job. We let him do his installation and paid almost $1100. About a week later, I'm standing outside the house and I notice this god-awful eyesore pipe sticking out from the side of the house rather than from the back of the house where it was previously discussed to have been placed. Now, not only does it look like complete and utter shit, but we've had 2 more appointments which have also not been met. One being today by noon where the tech was supposed to come out and reroute the exhaust pipe. He still hasn't shown up and it's 4:15 pm and I called the office and we've already called the office twice today. At least call your customers and let them know if you're going to be late. I'm tired of wasting my time waiting for this awful company to come and fix their mistakes.

We contacted Riley Plumbing the day after Christmas for a plumbing emergency.  Actually, I contacted a TON of places, and Riley was able to fit us in on short notice.  One of our toilets were backed up, causing water to come up through the tub.  They couldn't do much else because of the heavy snow, so the tech checked our other drains since we were paying him for the full hour.  We scheduled them to come out to install a cleanout system a few days later as a permanent fix to the plumbing back up problem.  So far so good.  I would contact Riley again for any other plumbing problems, but hopefully we won't have anymore issues!

We had Riley install a new heater a few days ago, & I just wanted to add my husband and I relize we can feel mass air flow all over the house and we love it. The previous heater never did this. It's awsome.

Beware of this plumber.  They did a furnace replacemet for me and, in the process without telling disconnected the power to the pump that pumps our sewage up to the street sewer.  Then when the sewage overflowed and stunk up everything, they said it was due to the pump and proposed $7,700 replacement.  Fortunately, luckily, I called an electrician who found where they had disconnected the power.  But they then refused to take responsibility or reimbursement me for my costs in finding their mistake.
They stiffed me on the finding costs.  Incompetent, at best, and definately bad news.

Riley Plumbing & Heating did a great job on installing a replacement heater at my place in Squaw. They showed up on time, did a clean install and finished off the job like true pros. The new system is great and they completed the work for the bid price, which I think was a great value.

Got a furnace from Riley, installed incorrectly, 4 other follow up visits and furnace still does not function properly.  Save your money and go elsewhere

James F.
I called this company few days ago to get a toilet unclogged.  Some woman answered, but instead of  addressing a caller, she was screaming at someone.  After 30 seconds or so it seemed she realized that she had picked up the phone and then said hello.  I tried to explained why I was calling, but she kept turning back to someone in the room with her and began yelling at them again, only this time in Spanish.  Finally I was got  to ask some questions about their services, cost, and when they could come over.  She told me that it would be several days before anyone would be able to help me, and that I would be better off calling another plumber or even a handyman.  I guess she said this because I had gasped at the high hourly rated and the fact that it would hours to do the job.  I had to give her a credit card over the phone before she would send out a technician, and that the time frame I could expect to see someone was basically the entire day, 3 days from now.  I called a handyman, who came out an hour later, did the job in 15 min. and was happy to take my cash.  The whole job cost less than 1/3 Riley wanted just to show up.

I use Riley Plumbing consistently.  My customers like his professional attitude, and follow up.   Peggy, owner/broker Coldwell Banker McKinney and Assoc.

We had service done on 1/12 for a toilet clog. Quick, easy and fixed for sure, but then came billing and charging us. I waited a couple of days and no email, call or anything from them. I called to ask for a bill and to pay and he takes my credit card info and eventually randomly charges me on 1/19 with no bill/invoice. I called again 1/20 and I finally receive an email with an old invoice for a different property from 2014!!!!! I called back same day and told him it was a wrong invoice and was told that he would send me the correct invoice asap (same day is what I heard). Today is 1/28 and I still have not received the invoice. I called again today and he tells me he's so busy and billing has been pushed back 1week (note that it's been 16days now, way over 1 week). From what I know and all past experiences with professional businesses,I should have received my invoice way before now. Again, he said he will send an email (as I'm on the phone with him) immediately and I did not receive anything yet. So I try emailing to let them know nothing has came through and to send it asap since its been a ton of calls and emailing about the issue of NO INVOICE.
His response? Sorry we must have got the wrong email (remember he did email with the incorrect invoice on 1/20) and that he helped us out by unclogging a toilet. Help? I'm sorry we already paid for your service and we just want the invoice, is it that hard? And if you emailed the wrong email, just forward the email to the correct email!! On top of it, he says he will email it next week! Wow! Over the top WOW! Very UNPROFESSIONAL is what I will end this review with!!!

simply great. They fixed my gas stove and central heater for only 225 bucks. I thought it was going to be thousands. Every other company would not help me for at least 30 days. I love this company!

I only received my first visit today, but they arrived within two hours of my call to inspect my furnace. I'll post updates. Update 09/02/20. My new furnace was installed. The installer was very nice. I wasn't over charged. He even installed my new Sensei thermostat. Very pleased.

Another plumber advised me that the head of Riley Plumbing called him and told him he wasn't charging enough and told him to raise his prices.  Who needs this.

I have had two separate emergencies in the last month at my home; first was a completely clogged kitchen drain.  The technician, Gabriel, was on time, very polite and fixed my sink in a jiffy.  He was careful not to make a mess, very meticulous in his clean up and made SURE it worked before leaving.  The second time was in the peak time of our most recent blizzard in Tahoe.  My furnace was not working!!!  It's fairly new and I was baffled.  It was blowing cold air and making a clunking noise??  I assumed the pilot had gone out or something easy like that.  I called Riley at 7:30 am during the busiest time of the year and they ANSWERED THE PHONE...(A big deal in this town)  Anyway, my boyfriend was off work that day and met Abraham at the house.  He was quick to assess that the MASSIVE amounts of snow on the roof were covering the furnace's outlet pipe on the roof and it won't work as a safety precaution (carbon monoxide)  So, my boyfriend got up on the roof and cleared off the pipe.  It kicked right on!  Gabriel then proceeded to service the system with new filters and overall check - which he didn't have to do.  They go the extra mile and do it WELL.  I am very very happy to have someone in town that is so reliable and does such great work. Oh, and they are PRICED FAIRLY!  Way to go Riley - keep up the great work!

I hired Riley to do the following work on a gas burning stove and a gas burning fireplace in my house:
- put in a gas line for the stove
- vent the stove
- perform maintenance on the gas fireplace

They put the gas line in on a fixed bid, which I calculate came out to about $400 per hour plus parts. This, of course, was extremely expensive, but shame on me for agreeing to such a high bid and at least the gas line passed inspection.
The technician, however, used the wrong stove pipe thimble when attaching the stove pipe to the wall vent. This left a gap for air to come in from outside. He came back to address the thimble mistake, but even on the second trip failed to  secure the sections of the stovepipe, impairing the seal between the sections.
As for the fireplace, the technician left the shutter adjustment open, resulting in flames going down under the fireplace instead of going up to where we could see them. This presented a safety hazard, a hazard to the components located under the fireplace and left us with a fireplace that showed almost no fire. He also failed to detect that the high-low regulator valve was broken. At the completion of his return service after he came back to try to address the failure of the first visit, when asked why the flames were  barely visible, he explained that it just may be the way the system operates.
We learned about the broken high-low regulator valve, the incorrectly installed shutter adjustment, and the poorly secured stove pipe parts when we hired another fireplace technician to come in to look over Riley's work.
Riley charged me $667 for the fireplace maintenance work and the second trip out to address the gas burning stove and the fireplace. When I explained that the fireplace and stove were left in unsafe states and that the main reason for the return journey on the gas burning stove was their installation of the wrong part, they refused to refund any money.
In short, they were extremely expensive for the part of the work they did correctly, made dangerous mistakes on the other parts of their work and refused to own up to their mistakes.

Not a trustworthy company in the least. Received a quote for $10k with minimal detail on why the work was needed and the job itself. Decided to get a second opinion from an actual highly rated plumber who of course confirmed our suspicions- Riley's was trying to rip us off and the job was absolutely not needed AT ALL. We ended up just getting some routine maintenance plumbing work for less than $200 each 6 months and are fine. Do not waste your time with these crooks.

I was referred to this plumber and told his company was very reliable. His company did a replumb but refused to follow up with final inspection from the city after multiple requests and knowing that it is a vacation home with me living out of the area. When I checked with the city officials they confirmed that he knows he needs to follow the protocol and call for final inspection. It would have taken him very little effort to do a very basic act of customer service common in the skilled trades- calling for final inspection.

He had a $13,000 second job estimated on my property but lost that bid due to his negative uncooperative and unprofessional attitude.

I wouldn't recommend hiring him until he gets cured from his plumber princess syndrome and too cool for school attitude.

Go with a more professional company who will follow city protocols.

My tenant had an issue with the gas heater in his unit. I am not local and he offered to call this amazing place to have them take a look at the heater and give me a quote. I called and left a message for them to get a quote for their fee at the end of April. 2 weeks went by and I didn't get a call back.
My tenant called and told that they had been on vacation (yet their Vm never said that, how professional) It then took from the 5/10- 6/6 and many follow up phone calls to actually get them out there. I kept telling them to call my tenant, whom had permission to have them make the service call (and still had no idea of their $125 service call fee) yet Eduardo the tech, called me 2 or 3 times and I kept referring him back to my tenant to schedule the appointment.
He then came out and with NO invoice pictures or explanation other than the fee I got a call, to pay over the phone. I hadn't even seen the diagnosis, when Alli, so incredibly professional, I assume office lady, called for payment.
I asked for an invoice or pictures or some evidence that they had in fact gone out there and what the diagnosis was. She reluctantly and rudely sent me TWO pictures and the invoice of the mere 35 minute call, and the incredibly exuberant quotes for a new gas heater.
Had I not asked for the pictures or invoice I think they would have taken my $125 and given me the quote without evidence of any work completed.
I then called 3 additional heating and air companies in SLT and Riley was the most expensive by $15 AND when I asked the other companies if they provide pictures and invoices with their service fee they said of course!! I also asked what a normal quote is for the type of unit I would need plus labor and they were around $500-800 cheaper than what I was provided.
I got another company to my property, to check it out ($75 service fee) and they were able to lite the heater and tested it, and it's working perfectly fine.
I then got a bunch of calls about the $125 service fee and I finally was able to swallow my anger as I felt like I had been completely taken advantage of. Alli answered, and told me what a pain in the ass I have been to deal with (because I asked for pics and an invoice and she had to call me a few times) and threatened to take me to court for their measly $125 fee. When I told her that I felt taken advantage of because the heater worked and their fee was ridiculous, she took $20 off and still threatened to take me to court if I didn't pay today.
The only reason I complied was to never have to deal with this unprofessional horrid company again.
I would never in a million years recommend their services. Not only did they not call me back when I originally called them, but they were unorganized, had horrible communication and then tried to scam me into buying a new heater for $2300 and then had the audacity to simply take $20 off and threaten me after I told her this.
I am all for small business's but you guys are horrible.

I made an appointment with Riley Plumbing and they were supposed to be at my house between 8am-10am. When they hadn't showed up by 11am I gave them a call. The office lady put me on hold and then told me they had to reschedule for 1pm... Uhhhh excuse me? No reason or anything. It wasn't until I asked that she said well you know other jobs can run late. That I get, but no sort of communication, apology, or anything? Also, you're sassing ME when you are in the wrong??? I am an incredibly reasonable person so had I just received a call, sorry, anything, I would have been completely fine!

I couldn't reschedule for 1pm so she said she could have someone come the following day. When I took her up on her offer, apparently what she meant by she could have someone come the next day was that she would try and squeeze me in. Why offer and then tell me that? She said she would call me later that day or the next morning to let me know. Then, not surprisingly, I never received a call and someone showed up unannounced to my house the next afternoon.

After working for a little bit he told me what would need to be done to get the job done and he would get back to me after a few days.

Guess what? It's been over TWO weeks and no call or any sort of follow up. This business is an absolute joke. My advice is to take your business elsewhere as they clearly don't care about their customers!!!

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I would just like to add that's it's been 11 days since I posted my initial review and STILL haven't heard anything from them. NEVER take your business to Riley Plumbing!!!!

Our experience with Riley Plumbing and Heating as been very good.  We have hired them several times over the last 4.5 years and they are a pleasure to work with.  They have replaced our hot water heater, added a water hook up for a refrigerator, serviced our heater and more.  We recommend them to others.

They came out quickly and did a professional job at a fair price.   What more could you want.

These people are scum.   Low IQ low standards. Disrespectful and have no manners.