PELL PLUMBING & SON

My friend was going to our cabin.  The water had been turned off.   He tried to turn it on, and it seemed to be leaking like crazy.  

I called our property manager, And she was like, you do know it's Friday at 6 pm.

Then she said, try Mike Pell

I did, and he responded--and then proceeded to text and call with me and my friend to solve our issue while simultaneously heading to a holiday show with his family.  

He talked my friend through the solve, and did it all for free.  

This kind of care and service is rare.   You simply can't do better than hiring Mike.

A friend staying at my house in Prosser area of  Truckee texted me on Saturday that the heater was not working. Air was coming out, but it was not heated. I called Mike Pell and asked him if he would be kind enough to check it out, even though it is not strictly a plumbing Issue. Mike was there within an 30 mins and fixed the problem. Thank you, Mike!

Mike came out the same day for a tankless water heater consult.  His inspection took over an hour and he even wore booties to keep the house clean.

Mike discussed all faulty areas of the current tankless water heater setup and discussed all possible solutions.  I was never made to feel stupid, or like I didn't speak plumbing.  

Definitely worth a call.  His theories hold water.

I have a vacation home in Truckee, and the water heater wasn't working properly. I called Mike and not only did he call me back right away, he went over to the house and was able to fix it that day. He said he was already scheduled to be in the neighborhood and it required just a minor adjustment so he and didn't even charge me for it. I will definitely be calling him for all my plumbing needs.

First rate service from Pell Plumbing & Son! My Mom and Dad raved about them and now the next generation gets to depend on their excellent craftsmanship. Thanks guys!

No words to describe the excellent service attitude, professionalism, and care that Mike Pelletier brings to his jobs and customers! Thanks, Mike, for helping me with my dishwasher this past week at the last minute when I know you were already very busy with other jobs!! Can't thank you enough!!

Great, knowledgeable and timely service. It was late Friday and my shower would not produce hot water. I called Pell at 4:30 p.m. and left a message. Mike Pell texted back after 5 p.m. and asked for a picture of the problem I described in my message. [I was capable enough to take off the plate covering the valve myself so he could see a photo, barely.] Mike Pell called me at 6 p.m. and walked me through what I could do to determine if I could fix it without more.  He walked me through the process (not even on Face Time) and  IT WORKED! Pell Plumbing and Son are my plumbers for life.

My wife and I own a vacation rental home in Tahoe Donner. We live in the Bay Area. Being remote, it is critical for us to have home service companies that we can not only rely on and that respond quickly when guests run into problems, but that also are well educated and experienced in their line of business so problem are solved quickly.

We got Mike's contact info from our HVAC guy, and had him quote a tankless water heater to replace our existing water heater. We also had two other companies come in and discuss the install and offer quotes.

It was apparent from the start that Mike knew what he was doing. He understood the issues that would make or break the install and ongoing running of the tankless unit. He took the time to explain options and pros and cons of each, and helped educate us so that we could choose the right unit and the right installation type.

Since the install the unit has experienced some issues, and Mike has stood by his work and made two free house calls to check and tune the unit to make sure it is running efficiently and correctly. Turns out the issue was an electrical one and nothing to do with the unit or Mikes work, but he still wouldn't let me pay him for his additional visits!

Most important is that on a Sunday, with Guests in the house, when the unit failed to turn on, Mike was at the house in 15 minutes to troubleshoot and get the unit back up and running, discovering the electrical issue in 15 minutes or so!

I would highly recommend Mikes knowledge, and work ethic to anyone with a home in the Truckee area.

Andrew

We purchased our home in Tahoe Donner at the beginning of 2018. The master bathroom had a massive jet tub but no shower. Mike installed a customized shower rod system as there was nothing available off the shelf for a tub of this shape. Looks great. Later he installed a hose bib on our deck and a new dishwasher in the kitchen (when Home Depot decided they could/would not). We've got nothing but great things to say about Mike and the service he provides.

I own a 2nd home at Alpine Meadows and my renter texted me on a Friday night saying they don't have hot water.  On Saturday morning, I called another local Tahoe City plumber (Tahoe Best Plumbing) who was away but recommended another plumber at Squaw Valley (North Lake Plumbing).  As soon as North Lake Plumber (Ken) heard that this water heater was a high-altitude water heater I had purchased from Ace Hardware in Truckee, he said I would just be throwing good money after bad, and he refused to even go see this problem unless I agreed to replacing the entire water heater with a water heater he carries and he would install.  His solution, without looking at the problem, was to replace my 6-year new high altitude propane water heater, and he quoted $2,000.  

I thought it might have been a thermo couple problem but he refused to work on any water heater purchased from any hardware stores (like Ace Hardware in Truckee).

I called Ace Hardware and they were surprised to learn this.  They recommend me to Mike.  When I called Mike, rather than saying it's a Saturday and it would cost more (like Ken from North Lake), he asked me to send him some photos of the heater label, the heating assembly, and within 1 hour of me calling him, Mike promptly came to my place on a Saturday and fixed the problem.

He then said:  let's give it a day and see if your renters report any issues.  Totally professional!

Then on Sunday night, after my renters checked out with no problems, then then sent me a text detailing his work, and indeed, it was a thermo couple issue like I thought, which he replaced on a Saturday at a very reasonable price of less than $200.

I would absolutely use Mike again and again and will strongly recommend him to anyone I know.  He has just become my Go-To guy for all other plumbing jobs for the properties I own up in the Tahoe area.

I will be posting another review for this other plumber from North Lake Plumbing.  Stay tuned.

We are so grateful we found Mike. He was responsive, kept us up to date as we waited for a part to arrive, fair, knowledgeable and efficient. It was so nice to have hot water again!

If I could give Mike 7 stars, I would.  He redid our water system and plumbing achieving exactly the outcome we wanted from a drainage and maintenance perspective.  He stands by his work and is always available for questions following the project.  He really knows his stuff!!!  Living in the Bay Area it was critical we had a reliable plumber in the Tahoe area.  I would highly recommend him.