Kaiser Plumbing Sewer & Drain

We really like Ed and the work he has done for us. He has a wide range of skills and has been to our house about 4 times for different things, including replacing our water heater and upgrading our water softener system. He is prompt and polite and quite knowledgeable . Marcy J.

Filed a claim through Old Republic for a plugged bathtub drain. I got a call within a couple of hours and Ed came by later in the afternoon. He was super friendly, explained everything he was doing, and had me fixed and back in business within 45 minutes.

Great experience!

This company needs to be taken off the list for home warranty repairs. It sucks, and im being nice. I had to call them, they NEVER   reached out to me to complete my work order. I called and made the claim in october and it just got fixed 14 days later and i have the most expensive plan american home shield offers. I dont know whose more pathetic, kaiser plumbing or american home shield. Dont use either company, as a 1 rating is too generous for either of them.

Our  experience with Kaiser was definitely 5 star. The owner was easy to contact and very prompt in attending to our problems, leaking valves and connections to our washing machine. Turning off the water so the repairs could be made was complicated because the shutoff box was concealed by snow but he located the box and then quickly made the repairs and reinstalled the appliances. Very friendly interactions. Based on our experience, would definitely recommend Kaiser Plumbing.

Used my home warranty company and they said Kaiser would contact me and not only did they never contact me but they never even responded to me leaving them multiple voice messages.  If they don't want to work with home warranty provided clients then they should sever that relationship.  I switched to BSR Plumbing and they were very professional, responsive, and showed gratitude to work with me.  Don't even think about using a company that doesn't have the decency to at the very least call you back.

This business was selected by the home warranty company that covers my house.  They were supposed to contact me to find out the issue and they did not, I had to contact them.  The individual, I think his name is Ed, said he tried to call me and there was no answer although I had my phone with me all the time.  When I asked to talk to him he would only communicate via text, when I asked to speak to him he replied, text only. I sent a picture of the water heater as he requested and he said he would call me the next day and he did not.  I tried to contact him several times when it appeared that he was not going to contact me, and still he/they did not contact me.  I have seen other negative reviews and here is another one. Believe us and find someone else.  Maybe they do good work, I never had the opportunity to see, however if their work is anything like their customer service, steer clear, in my opinion.

If you have a home warranty and they assign you Kaiser plumbing, good luck. We called,left messages for over a month. He finally came out and said we need a new water heater. We have yet to hear from him and we still don't have a water heater. No sense of urgency with this company, communication is horrendous.

Ed came to Carson City today to replace my garbage disposal.  He was prompt (called when he left Reno to confirm the time) and got the disposal fixed & out the door in 1/2 hour.  Thanks Ed!

He is a creep and it took forever to fix and we'll see if my hot water heater works. American Home Shield should not use him. He was creeping on my 34 year old friend and managed to make an independent 64 woman uncomfortable. I'll probably get a new Home Warranty.

We own a rental and this plumber was sent by our home warranty company. His poor service actually led to us changing home warranties and he is blacklisted by our property manager. We had a water leak, he claimed to fix the problem, we replaced all the ceiling drywall and repainted. A week later, the problem was back and the freshly replaced ceiling was destroyed again. We had to bring in a second plumber at our own expense to actually fix the problem. Not only did he not fix the problem, but he talked to the tenant and convinced him that the unit has mold. (It doesn't, and even if it did, shouldn't that information go to the owner instead?)

Those of you who did not receive service, believe me, you are lucky. This man has cost me $1000s.

Worst plumbing company ever! They are very unprofessional. They just wasted our time and been told several times that they are coming next week but didn't give the exact date. The guy keeps saying they are busy but I don't get the point. They should know their schedule and they they should inform us the exact date that they are going. We've been waiting for almost a month to fix our water heater. American Home Shield should blacklist this worst company!!!

This guy is an idiot. Don't waste your time with him. You will be very disappointed. I called him to install a dishwasher for a rental that we have and he was unable to. I wish I would have read his reviews before having him come over. Sounds like many others are disappointed, as well!

Horrible plumber , Ed  comes to pretend to look at a problem that American Home Shield said is covered under my policy and this ass hat verbally intimidated and interrogated my 74 year old mother  leaving her crying and calling me. He makes a false report that he checked the main line and my mom said he didn't even want to go under the house. He didn't snake the line. He said my insurance won't cover but he could do the work. What work???  I am filing fraud.

My wife found water coming from under the washing machine. I found a water connection from one of the hoses to the washer leaking. New gasket in hand I stop the leak. Now another leak from a different hose. Note there 4 washer on top of another washer. I give up go buy new hoses. No more leaks. Now I found water coming from the wall. 3 or 4 days he says I can't wait it's been 2 days toilets don't work with out water.

Ed from Kaiser Plumbing - if you are reading this - you should never hang up on your customers and or blame them for your incompetency.
you broke our shower and you refuse to come back to fix what you did. You are one hell of a plumber.

Do not call this place for any of your plumbing needs. Well, actually, call him and have him come out for your plumbing needs and you can be in the same boat as i am with a shower that won't stop running.

Ed was awesome. Contacted through AHS. He fixed a leak that wasn't covered under home warranty. Polite and very professional. I highly recommend Kaiser Plumbing ( :

Horrible customer service!!! Waited 2 weeks for a plumber to show up and fix my leaking faucet, only to call and find that they transferred the service call to another company. Thank you for letting me wait 2 weeks instead of communicating to the customer.

I had to write this review because I almost canceled based on the other poor reviews. I was scared that he was not going to know what he was doing or not even be reliable. I am so glad that I did not cancel I have had to call out several plumbers this year  and none of them were comparable to the one today, Ed. He got back to me right away. He came when he said he was going to come... excellent communication and more than that, his knowledge about the problem was unbelievable. I am so glad I did not listen to the negative reviews because he deserves only positive reviews based on his expertise  and my experience with him today. By far the best plumber I have had!

When our water heater stopped working they got out to us quickly and got everything resolved in a timely manner. Our older heater required a specialty part and they made sure to accommodate our needs. Would highly recommend!