Description
Family owned and operated, Ira Hansen and Sons Plumbing has proudly served Northern Nevada since we opened our doors in 1986. Our priority is our customers, this is why we vow to provide the most innovative, effective solutions for all your plumbing needs.
HISTORY
Established in 1986.
Ira Hansen began his career in the plumbing trade when he took over a defunct sewer cleaning service in 1979. He spent the next seven years working in the business, building a base of many repeat, loyal customers. In 1986 Ira received his plumbing contractor's license and started Ira Hansen & Sons Plumbing. A company that once employed two employees - Ira and Alexis Hansen - now thrives as one of the leading plumbing companies in the Reno/Sparks area. Ira is committed to the honesty and integrity of his company and the work performed. He offers customers competitive prices, quality workmanship, and the experience and honorable reputation of a business owner who has lived in Reno his entire life. He is a second-generation Nevadan and Sparks resident. His grandfather was a boilermaker for the Sparks railroad, and Ira's father was also a local businessman. Ira is the proud parent of 8 children, some of which are involved in the business.
ABOUT BUSINESS OWNER
Family, work, and community form the foundation of Ira Hansen's value system, which manifests itself in how he runs his business. As a third-generation Eagle Scout - all four of his sons are also Eagles - Ira has incorporated a philosophy of preparation, integrity, and value into Hansen & Sons Plumbing. Ira is also an avid outdoorsman and a scholar of Nevada history. When not busy running a business and a large family, he enjoys hiking the deserts and mountains of Nevada. He also serves the community as an Assemblyman for the state legislature. In the past he has been an opinion page columnist for the Sparks Tribune and hosted two radio talk shows on KOH and KKFT.
SERVICES
Emergency Services, Toilet Repair, Sink Repair, Water Heater Installation, Sink Installation, Faucet Repair, Gas Line Services, Drain Cleaning, Water Filter Services , Drain Installation, Pipe Repair, Faucet Installation, Toilet Installation, Bathtub & Shower Repair, Bathtub & Shower Installat…, Water Heater Repair, Pipe Installation, Garbage Disposal Repair , Backflow Services, Sewer Services, , ,
Reviews
I needed to get my sprinkler system winterized. I called them on Friday. They apologized that the earliest time was Monday at 8:00 am. No need to apologize, that was quick enough! The sales associate gave me a window of 8-9 am, which is more than reasonable. Thayne arrived around 8:30. He was very professional and polite. He is even a fellow University of Wyoming alumni, which we are, as he could tell by the various stuff we have on our vehicles! Very personable!
He explained the process to me and that our house seemed to have an odd configuration, which meant he had to shut off the main water. He was very kind and even apologetic, but again, no need. He got the job done in a very reasonable time. He gave me a fair price. Then he said that if we had any problems at all with our pipes and systems to give him a call and he'd come right out. I love it when people are this passionate about their jobs and their customer service. We will definitely use them again to turn our system back on in the spring. Thank you, Thayne!
Best plumbing biz in Reno!
They always find a way to start work ASAP, honest and reliable to boot!
Biondo did a GREAT job getting an old swamp cooler back up and running- thank you so much!
They also did all the plumbing at my business, absolutely perfect work.
Thank you for being so great
Judy A.
05/12/2018 12:00:00 SA
My daughter, Paula Burley, recommended calling Ira Hansen and Sons regarding our leaky water heater. I, Paul Ackerman, called and spoke with a very customer oriented support specialist named Larissa. Even though it was after hours she returned my voicemail in a very short time. She helped me through the water shut off process and scheduled a service visit for the next morning. When I got off the phone I felt that I had just spoken with a close friend. Larissa was the best...
In addition, I can't compliment Thayne enough on his service technician performance. He clearly spelled out the repair or replace options, making our decision easy.
Before we knew it, we had a new and very efficient tankless water heater providing hot water to the house.
Thank you Ira Hansen and Sons for doing an outstanding job of supporting our needs! Paul Ackerman, Reno...
Cindy W.
01/11/2023 12:00:00 SA
The only positive is that they showed up on time. Tried to charge $900 to repair a water heater that he never even looked at. Tried to sell me a $3000 new one instead. Called someone else who repaired it for less than $200!
Simon B.
06/11/2015 12:00:00 SA
I called the office at 11:00 a.m. Steve called and confirmed what time he would arrive, job was completed by 2:00 p.m.
Very happy customer, will definitely call this company again.
I had a plumbing problem after hours but it wasn't immediate so I filled out the online form for the appointment. They called first thing in the morning to let me know they didn't have the time I requested but had one close. Tracy showed up an hour earlier than they said he would be here. He was very friendly even showed me how and where to shut off the water if I ever needed to know. He was very quick and professional. I will definitely use them again if I need a plumber.
Loretta O.
05/05/2017 12:00:00 SA
Thank you for sending Tracy over to repair the botched job your last plumber created. Tracy was friendly, efficient and professional. I will use your company in the future, thanks to Tracy!
I scheduled an appointment for my rental property, tenant reported no hot water. We were scheduled for 2:30pm on Friday 2/14. Tenant called me at 5pm and said no one showed. I call this business to find out what happened? The young lady informed me that they went by but seen another plumbing company at the house so they left. I can assure you that I did not call more than one company to come out and if you assumed that was the case you should have called to ask me what was going on? To just not show or not call is unacceptable! Then if I'm not already heated that my tenant has to go a night without hot water this young lady is giving me attitude. I'll take my business elsewhere!
Jim is amazing and very knowledgeable as it concerned our Munchkin boiler. He analyzed the problem and explained how the unit works. Since we are on a retirement income we decided to order the part ourselves in hope of saving a little money. The part arrives tomorrow so if we can't fix it ourselves we will definitely call for help As far as we're concerned your company and especially Jim are our go to plumber and heating repair specialists.
I called yesterday to have someone come out to fix my kitchen sink dishwasher overflow. Ralph came out today and had it fixed in an hour. He was very polite and very informative throughout. He even fixed my sink drain which was angled up not straight and re worked the line from my dishwasher so it could drain properly. His work was stellar and he cleaned up after himself so that I couldn't even tell he had been there. It's safe to say I'll be calling them again with any plumbing needs. Thank you for the excellent service and fair price as well!
While the work was done for a faucet install and a broken sprinkler head, the running toilet still runs and there was not a up front price quote when the jobs were done. We were surprised by the bill and I questioned it. Can not get a response for months. I want to pay what I owe, but it needs to be itemized as I don't agree with the cost without explanation. NO RESPONSE TO MANY EMAILS to TAYLOR or even via Yelp messaging.
Looking for plumbing services at a reasonable rate? Ira Hansen and Sons is not the way to go. We contracted them to reconnect a faucet and garbage disposal (supplied by customer) plus an angle stop supply valve to a new kitchen sink. Price came to $700, which averaged out to over $200 per hr, an hour of which was spent getting parts subsequently priced at $100 (could have got them at Home Depot for under $50).
Workmanship was ok, but after post checking with some other plumbers, it became clear Ira Hansen and Sons were on the high side price wise. Bottom line, if cost is a consideration, suggest checking around before using their services
A water pipe broke in my house causing extensive damage. I called Ira Hansen and Sons and they had a plumber here in an hour. Danielle LaRue was/is amazing. Very knowledgeable, courteous and professional. I highly recommend this company and her, in particular.
Had a problem with one of my sprinkler valves, changed diaphragm and solenoid myself, but that did not solve the problem. Called Ira Hansen and Sons after hours, left message, they called back and had Aaron come our the next day. He was courteous, quick and efficient. I suggested that I buy the parts and he would do the labor and install, he had it fixed within an hour, would have taken me 4 times that long. System works fine and now I can sleep at night, my wife is happy as well. Great work at fair price, would highly recommend
After the fix that we thought was the end of the world I thought to myself maybe I should open a plumbing business and Hire Frank away from his current position cause not only was he smart with a through inspection of the problem he was simply charming and made us feel like no matter what everything will be alright, which is exactly what we needed after the whole train wreck experience of the water pipe leak.
We needed a plumber stat for our kitchen sink. Taylor assured us that Tracey would be there come rain or shine. Tracey was there 2 minutes early and Bang Bang Bang he fixed the mess in less than 15 minutes. Ira Hansen has solved our plumbing issues for over the past 9 years and will continue to be our go to Plumber as long as we live in No Nevada. Great service and great people too!
Fran R.
09/06/2019 12:00:00 SA
My water heater was out and i couldn't get it to light for the life of me. I knew I needed help so I called my friend who referred me to Andy Hume of IRA Hansen & Sons Plumbing. I gave him a call and he came over within an hour and without an appointment and came to my rescue! I asked him what I owed him and he told me that he doesn't charge his regular clients to light their water heaters so he wasn't going to charge me either...can you believe that!! And he knew EXACTLY what he was doing, what to check and what to fix! I love a plumber who knows his s***!! So please, for all you're plumbing needs call this Dude!!!
Late last Summer my family needed a small (and as it turns out, very minor) repair to a pipe. The man that came fixed it quickly (it took less than 2 hours from the time he assessed to the time he fixed it). I would have normally given a few stars at least for friendliness, but due to the cost I cannot give more than one star. They charged $400 per hour for labor!! Unbelievable. The final bill was $830+. We called on it, as the price seemed awfully high for the repair. They said only that the parts cost roughly $30 and the rest was for labor. No chance for a reduced bill. I understand that nothing is free, but $400 an hour seems astronomical for non-emergency plumbing services. I would NEVER recommend this company to anyone who doesn't like paying an arm and a leg to a contractor. We won't ever be making that mistake again.
Kirk S.
05/04/2017 12:00:00 SA
With Traci and Taylor, my plumbing repair went smoothly and efficiently. All good.
Heidi W.
06/08/2020 12:00:00 SA
Our dishwasher wasn't draining and our master bath faucet had flow issues. Andy came here when he was estimated to arrive and solved our plumbing problems. He explains the issues clearly and also talked about compounding issues to look out for in the future. I love cause and effect explanations. Thanks Andy, your an excellent plumber. 775-626-7777
William F.
02/01/2022 12:00:00 SA
Hansen plumbing, surprisingly, does not charge trip charge. Greg Baustain replaced my Noritz tankless water heater with a Navien NPE-240SA tankless. He did an outstanding job. He kept me informed of his progress throughout the job. Greg did a great job on the copper piping. Prior to accepting Hanson's quote I tried to get a quote from Jet Plumbing but they wanted to charge me $125 to come out and give me a quote. Hansen Plumbing doesn't seem to charge for any visits beyond the cost of repair or replacement.
I am happy with the job Greg did and would recommend Ira Hansen Plumbing.
This is my second time using ira Hansen and sons plumbing and wow! There service is excellent. They show up on time and are eager to work. Recently I had technician Thayne arrive very professional and respectful. I informed him of some caulking that the inspector documented as needing repaired, he visually inspected the work and provided minimal caulking to a shower pan and bath tub, the work was minimal but he still took the time to fix it at no charge. I wish more companies operated in this manner, I plan on calling them again for a utility sink plumbing install. If your looking for an honest hardworking company look no further.
Over all I give Meyers 5 stars for the water heater replacement, he was efficient, and cleaned up after the installation. I feel the Lady who took my call could have been a little more friendly, the first person you talk to always seems to set the tone, and tone is important.
Great service from Tracy and Robin! Making an appointment was very easy, Robin took my call within 3 rings and scheduled the first available (I called on Friday afternoon and first available was Monday am). Tracy arrived early, fixed the issue and also answered all of my questions. Will be calling again!
Andrea D.
07/06/2021 12:00:00 SA
Great customer service. Arrived on time. Listened to what i had to say and addressed all the issues i had efficiently and promptly. Highly recommend. Greg was great.
Brianna S.
06/09/2020 12:00:00 SA
We called Lionel our twice for some plumbing issues at our new business. He was so helpful both times and has continued to give us absolutely great service. He was very friendly and very communicative. We will be continuing to use him as our regular plumber!
Cindy B.
07/12/2022 12:00:00 SA
Just had LaRue out to my rental where I needed 3 tasks assessed. Replaced my kitchen faucet - capped an unused gas line - and researched strange drain lines to be sure they weren't rodent access paths to my sub area .. great service.. quick and efficient- will hire LaRue again in an instant !!
Lisa C.
11/08/2022 12:00:00 SA
I don't recommend this company, to anybody. They did a horrible job, if you could actually call it a job. They charge for work, they don't complete. And then demand payment. When it's still leaking, where they supposedly fixed it. And then won't come and look at the leak, because you owe them. For an invoice, on the work, they never completed. They don't stand by their work. I have to leave 1 star. But I would prefer, to leave no stars.
My grandpa was serviced today by Tracy who did an amazing job replacing his water heater! We were worried with timing of Christmas but he got us in the next day & answered all our questions! I am going to refer him to my mom because he did such a great job
Paula W.
08/03/2017 12:00:00 SA
Ralph came out last week and couldn't fix our issue- he was able to give me a quote on the spot and came back today to complete the work. It was exactly what he quoted and he was in and out quickly and efficiently.
On. Friday evening I noticed the sink water was rising after running the garbage disposal. Ugh oh. Having to make that an important priority on top of the long to do list. With the assistance of Yelp
I was able to request quotes and contact and within minutes I received some responses. Most offered service Monday but seeing how my sink would be off limits for 2 days I continued searching. I added in emergency and IRA Hansen company showed up. I called right away and the receptionist explained she would follow up since she was new to Confirm this was an emergency. Right away she called me back stating that the plumber would be on his way within an hour. I was also explained there is not an extra fee due to it being a weekend or emergency repair phew. Sure enough the plumber came within the hour and got right too it. In a short amount of time he was able to get the disposal going and sink functional again. After showing the Yelp check in I was told he had never seen that but would honor it.
Thank you IRA Hansen and sons for being so prompt and responsive during a stressful dilemma!
I had schedule appointment for them to come out and see about fixing my facuet in my bathrooms. They were on time and great customer service fixed both items and I will have them come back out to complete another project which they quoted me and I was happy with the price. Thank you for the great customer service!!
Mary M.
08/01/2023 12:00:00 SA
Greg & Baustian came to work ready 2 FIX a very complex water
Filter system that required a double cleaning procedure.
They were thorough, careful & professional. They also
Answered & addressed other plumbing concerns within
Our home. We would use their services Again & Again!!
Gary B.
12/08/2022 12:00:00 SA
Needed work on my shower. Service tech, Chaz came to perform the work. He made the whole experience simple and enjoyable. After looking over my issues, he told me what needed to be done and then completed the job quickly and efficiently. I would recommend this company for any plumbing needs.
Came out the same day I called (not as an emergency or after hours call). The guy barely looked at the water heater and declared I had to replace it for $3,200. And I would have to pay $250 just for him to show up without him doing anything. Nothing was said about this ridiculous charge when I called for the appointment. Then he said every company charges that just to come out, which is a flat out lie. The guy was condescending and smug from the minute I opened the door and just got worse as it went. It's so heartbreaking a company would take advantage of someone like that. I know better and was not a victim. But a lot of people wouldn't. Shame on you Ira Hanson.
After noticing a substantial wet area on my carpet, I had a suspected water pipe leaking behind a wall. I was familiar with the name and quality of work, having used Ira Hansen and Sons last year for some unrelated contract work. They were first on my list to call. I took measures to shut off my water to prevent any damage, but its the end of June and its HOT, and my home is cooled by evaporative coolers. This couldn't last for very long. I was especially appreciative that Greg was scheduled to arrive between 8 and 9am. And like a Swiss watch, Greg was at my home just minutes after 8am. I explained the issue, showed the problem area/s and after Greg's own evaluation of the affected sites, advised me that he would need to open the wall but maintained that he would minimize the invasiveness and provided me with cost estimate. I agreed with the analysis and cost estimate and he set to work. He opened a small area in the drywall with laser accuracy, he was right at the affected area showing clearly the broken pipe. He made the repair, pressurized the line and verified the repair and did his cleanup. Total time on site was less than 1 hour. My water was back on and I was able to get my day going with water and cooling before temperatures hit triple digits.
When it comes to plumbing needs and repair, we all have choices. But being a past and current customer, IHS is still going to be my first.
My regular plumber was out of reach, so I contacted Hansen Plumbing. Tracy came out promptly and took care of the plumbing needs to my satisfaction. Very thankful for his professionalism and courtesy. I would use them again, if my plumber is unavailable. One side note, Hanson's plumbing costs are on the higher end of the spectrum, so don't expect an inexpensive fix, but they are thorough and responded quickly to get everything done. Thank you.
Houston B.
05/06/2016 12:00:00 SA
Tracy and Ralph were fantastic they went above and beyond to not only educating me on the work to be done but doing high quality work, also reliable to the tee in terms of being on time and clean. Make sure you ask for these gentlemen and I mean gentlemen, they were great!
Baustian was very professional. He explained everything he was doing. He was on time and cleaned up afterwards. Toilet is working fine now.
The good- Myers did a very involved reworking of our on-demand water heater. He spent almost the entire day rebuilding multiple areas of the heater- he even had to travel back to the shop for parts and come back to complete the work. He gets 5 stars. ( He is so good that I rounded up)
The bad- five days before we had Myers scheduled to come for his repair, we returned home to find a broken pipe in the garage, and I had to turn off water to the house. I phoned for an emergency appt on Saturday at 8am, and was told that a tech would come and fix the leak at 1pm. They then called back and said it would be 3pm. The tech called me at 4:30 and said that I should never have been told that he would fix the leak because he was too busy and couldn't fix the leak until Monday. I called the office again on Monday morning at 8am, but had to leave a message, which I did, reminding them that no one had come for the repair and I was still without water to the house. No one ever called me back, and I had to have someone else fix my leak. The office gets zero stars.
We love Ira Hansen & Sons! Having had a previously useless experience with a different plumbing company, we came to Ira and free inspections/quotes!!! Woot woot! Our regular home inspection came back with water damage in the crawl space and after having a different company charge us $100 to NOT go into the crawl space and just tell us we needed a water heater nob, we were happy to have found Ira Hansen. Sean got into every corner of our crawl space and tested every sink, shower, toilet, etc. to find exactly what's going on. We always have Sean come out when we find new water issues (the sellers were flippers and we're finding plumping was not their forte) he knows our house really well, and we're happy with the work he does.
Called Robin to have a toilet replaced. Tracy was great and replaced our toilet and fixed a cartridge, was up front about costs. 5 stars.
Don S.
08/03/2022 12:00:00 SA
Sean McAndrew and Tyler did a great job installing a sink and Circulation pump in my garage. They were very professional and meticulous. It was obvious they take great pride in their work. I will definitely call IHS Plumbing for all my plumbing needs.
Very happy with my recent experience with Ira Hansen & Sons Plumbing and especially with Baustain recently when I needed some toilets installed quickly. The person who answered the phone heard about my need and connected me to Baustain right away. He was very responsive and was able to install the two toilets that day. Once here, he did an excellent job on the installation, which was not easy given that he had to carry toilets up and down stairs during the removal of the old toilets and installation of the new toilets. The rates were reasonable and the service and expertise were very, very good. I would recommend Baustain and IHS Plumbing in future without hesitation for plumbing needs and plan to use them in future for all my plumbing needs. I really appreciate their responsiveness and quality of work.
I had a stopped up shower and needed for someone to clear it out for me. I called Ira Hanson plumbing and spoke to ROBIN. She was very nice and set me up with an appt. A few hours later TRACY showed up and pin pointed the clog and gave me my options. I gave the ok and he cleared it out with a little help from me. (there was a lot of sewer water going to come out at once and I was happy to give him a hand with the buckets) Tracy was professional and took care of my problem.
I called IHS and told them I thought I needed my water heater replaced and was able to get an appointment the very next day. It was more expensive than what I was expecting, but it seems everything is costing more lately. Sween was friendly, professional, and was even able to start on my job sooner than my appointment time. He had it completed in a couple hours.
I made an appointment with Taylor who was very kind and professional and understanding of my needs. She scheduled the soonest available appointment which was very fast! Just a few days later Tracy came to our home and did a great job on our gas pipe issue behind our new gas range. The issue was our new range could not be pushed up against the wall because the gas pipe was sticking out too far. He had to cut a hole into the dry wall and moved the pipe down so that the range can be pushed all the way back. He was fast, informative, and very professional. I am happy with the work that he did and am confident that I will be using his plumbing services again! Thank you IRA Plumbing!
I had a plumber the same day I called. Andy Hume was very patient and explained my options. I will definitely call Ira Hansen Plumbing again when the need arises.
Jon D.
03/05/2020 12:00:00 SA
I needed a plumber quickly for a bath and kitchen remodel. We ripped out a fiberglass tub to put in a tile shower. The drain had to be removed, a new valve put in and a vent pipe relocated. My tile installer could not start until this was done. I called late in the afternoon and got an appointment for 8 o'clock the next morning. Andy showed up right at eight and was able to do all the work in just a few hours. He also replaced two valves under the kitchen sink. This kept my remodel on schedule! Andy was professional and efficient. He will be back once the kitchen counters and sink are installed to to install the new faucet and hook up the dishwasher.
As a first time home owner, I was a little intimidated on actually looking for a plumbing company after 2 of our toilets were clogged deep in the pipe. I looked through Yelp and called different plumbing companies. All had the same issue...lack of Customer Service. I finally found IHS Plumbing through by reviews, sent a message, and received a message back from Ira the next day. I called today and spoke with Taylor to schedule an appointment and got me scheduled an hour later. Tracy showed up an hour later and ended up fixing 2 clogged toilets. I really liked how he gave me my options before starting the job. Customer Service is a big thing for me. Customer Service has died with most companies trying to make a buck. I was really impressed and felt relieved that a day before Thanksgiving Tracy and Taylor made my day! I will definitely recommend and will use IHS Plumbing if ever I run into plumbing issues again. To all the IHS family, have a Happy Thanksgiving! Thank you!!
We have used Ira and Sons for three years now. They are fast, polite and clean. This time David came out and fixed our toilet in a matter of 10 minutes. He made sure that he left everything clean, was courteous, and followed up with us later.
I suggest Ira and Sons highly to anyone in need of plumbing services!
While trying to replace bathroom faucet shutoff valve broke, Called andJay came out next day to replace valve and faucet and made sure we knew where main water shut off was located. Excellent service and nice guy
Replaced our water heater. Was very thorough and tested all facusets after installation. Found one with a problem. Took it apart and cleaned it. Spent some time on it . No extra charge. Explained everything. Very satisfied. Thanks Tracy & Taylor.
Jeff S.
10/02/2019 12:00:00 SA
Thankful to have found IHS Plumbing! They were early, efficient and they did a great job showing me the problem and explaining all of the options.
Monika S.
01/02/2017 12:00:00 SA
what a way to start the new year. chef goes in and finds water running out of the hot water heater all over the kitchen floor. thank god for floor drains. called ira hansen plumbing we had used them in the past and tracy showed up in less than an hour. he felt bad we had to close our restaurant for lunch but it is a holiday and wns is closed. he had to call their emergency number to order and pick up a new water heater. he was back and had the old one out and the new one installed by 2:00. did i mention it was up on a shelf about 10 feet off the ground!! thanks tracy you were amazing. now we will be open for dinner with time to spare!!
Our tub and toilet were flooding the bathroom. Called IHS and talked to Robin on the phone. She was very friendly and did her best to coordinate with our Property Manager. Tracy (our plumber) was here immediately. He took care of our problem (cleared roots out of the pipe running to the sewer) within 5 minutes at a very reasonable price. He was very personable, efficient, and knowledgeable. He explained the problem and procedure to us in lay terms that we could understand. These guys are awesome. I would definitely recommend them!!
I needed a honest & decent price plumber for my plumbing issue. Being that I never had to use a plumber I looked on yelp & found Ira Hansen. The dispatcher Larissa was so friendly & helpful. I had a tech out the very next morning being the weekend & all at no extra cost. The tech Mike was just as helpful & fixed the issue in no time. I definitely will be using them again if I ever need then & refer them to everyone I know.
Scott J.
09/12/2022 12:00:00 SA
I have been using Ira Hansen & Sons plumbing since I moved to Reno 20 years ago. They have always done a great job and showed up fairly timely. This time my Tennant called me to tell me he had no hot water and water was leaking out the bottom of the water heater. I knew I needed a new water heater and checked with Home Depot. Their price seemed high and I had to put my info into their website and wait for a callback. 3 hours later, I hadn't heard from then so I called Ira Hansen & Sons. I hadn't called them first because I wrongly assumed they couldn't get there quick and my Tennant needed hot water. Well, I was wrong. They had someone there the next morning. Baustian was the plumber who came out along with Greg and the water heater was fixed by early afternoon. Price was only a little higher than Home Depot but I got a much better water heater and I got someone out to the house quickly. Home Depot did finally call but their price was nearly identical for an inferior water heater and they took forever to get back to me. I should have just called Ira Hanson first and not fooled around with anyone else. Thanks Baustian and Greg, and you too Ira.
Tom W.
05/04/2023 12:00:00 SA
Greg Baustian arrived on time for my appointment. He immediately diagnosed the problem with my 12 year old water heater and gave me the option to repair or replace it. He thoroughly explained the problem so I could make the best decision for my situation. Given the age and the cost to repair I chose to replace it.
Greg performed the installation of the new water heater same day to my delight. He was thorough, professional, and did an excellent job. I have used Ira Hanson plumbing many times and have always found then to provide quality work, highly recommended.
Greg gets 5 stars for his work. It's not easy giving someone the bad news that something is broken, but he made the process as painless as possible. Thank you, Greg!
Hands down, I would use Ira Hansen and Sons Plumbing again. After dealing with many subs over many years, there are always the ones who never call back or show up and follow through. From start to finish, these guys were responsive, got our plumbing issues resolved very quickly and were prompt. This was a breath of fresh air in this environment and we were on a time crunch due to an inspection for the sale of our house. We had an inspector for Mars...(no kidding!!!) and we wanted to get the ball rolling. You will not be disappointed. Our technician was Baustain and he was fantastic!!!
I needed my new bathroom vanity installed and called Ira Hansen and Sons Plumbing at 8:30a. Taylor scheduled a technician to come to my house that same day at 1p-2p! First of all, same day appointment - awesome! Only 1 hour window - even better! Tracy came to my house, installed the new vanity and got the sink working in less than 2 hours. I'm so happy my mother-in-law referred me to your company. Thanks for the great work.
philip w.
02/02/2022 12:00:00 SA
i hired them to replace 2 ball valves, water heater expansion tank, hot water circulator and check my faucets and shower mixer valves for debris.
i have him check the home water pressure and he said it was 90 psi coming into the house so he set the expansion tank at 90 psi. i told him that the plumbing code was a max of 80 psi and told him to reset it to 80 psi, which he did. but he should have known the Law and not set it higher than 80 psi. if its set higher you can start blowing water connections around the house.
any way the bigger issue was the invoice. i paid $1300 at the time the plumber was here and i told him i wanted an itemized invoice showing the parts cost, labor and sales tax and he said it would be sent from the office. after 6 days no invoice. i called the plumber who came to the house and he said he gave it to the office person but would have them email me this time. 4 days later no invoice. i finally called and talked to Taylor E who sent emailed me the invoice. after reading the invoice i found that their was only one line item on the invoice that stated it included the parts, labor and the sales tax portion of the invoice said tax exempt, and the price of $1,300.
i called Taylor E and asked for a itemized invoice showing separate parts, labor and sales tax and she hung up on me. wow, what a nasty person. i then sent her and the owner (Ira Hansen, State senator) an email stating that i needed a itemized invoice or i would file a complaint with the State Contractors Board and the Nevada Dept of Taxation. After talking to the State contractors board investigator i learned that this is common practice to defraud the public and the state sales tax and that i should file the complaint with his agency and the state sales tax board for not paying sales tax. and further that i should have gotten an estimate showing each item before you hire them.
So i wanted to know how much he charged me for hourly so i used the list price of the parts $476 subtracted from $1300 bill leaves $824. i divided that by the time he spent which was 4.5 hours which showed the hourly was $183
far more than advertised. these people are crooked, tell lies, do not provide the required itemized invoice per Nevada State Contracting Laws and are ripping off the state for sales tax.
as a result i have filed my complaints with the State Contractors Board and Dept of Taxation and the Reno BBB. i dont expect any results from the state since i have proved them to be all on the take from the home builders and contractors when i filed a Construction Defect on my new home. you can read this here on yelp under toll brothers.
now the kicker!!!!!!!!!! i spoke to Mr. Hansen via email regarding his help with my construction defect claim and corruption. i asked him that it seemed the cities, counties and state depts are corrupt based on my interactions with these depts. He stated i was correct, the entire state of Nevada government is corrupt and there is nothing that can be done to fix it. Not even an act of God could fix it. so there you go, the state of Nevada Government is in your face corrupt as well as the businesses in Nevada acting without any enforcement and just dismiss your claim.
We called for a leak in our bathroom. It required the drywall in our downstairs to be cut out and we were very nervous about the potential cost. Andy H. was the service technician that did the work and he was efficient, honest, and did an excellent job! It ended up being much less of an issue than we anticipated and we were very relieved. Andy H. arrived on time, was able to do the work in an hour, and then the price was much less than expected. We highly recommend this company and if you get Andy H., you'll be in good hands! :)
Chris T.
05/08/2013 12:00:00 SA
We had a kitchen drain leak in the floor under the house as well as some other minor shower issues. I called, they sent Tom over the next day (the drain had already been leaking for weeks, so told them not an immediate emergency). He climbed under the house, took a look at it, new what it was in very short time. We did have to stop using the sink for a few days to let it dry out, and also nuke the black widows nest so they could work safely, but they came back a few days later and had it fixed up in no time. Great service, very knowledgeable, will use them again.
Hansen & Sons is the only plumbing company I will use- always professional, prompt and great quality of work! Robin scheduled us for a sink & faucet installation in my newly remodeled kitchen. She was very friendly and worked with me around all of the other work I had going on. Thayne was our plumber, he called me before coming over to discuss exactly what I needed- size of garbage disposal and adding a hot water dispenser. He was friendly and did an excellent job on the install, taking longer to make sure everything was perfect.
Thanks Ira and your employees- customer service is exceptional as is the work you do
Kevin A.
04/03/2023 12:00:00 SA
Professional with great communication. A little over priced for one hours work but it was Friday afternoon and I had to get it done.
Sue H.
12/04/2017 12:00:00 SA
Hooray for Ira Hasen and Sons! One of our outdoor hose bibs started to leak during a period of cold weather. Plumber Tracy did a great job of replacing it in no time for a reasonable price. He was knowledgeable and super efficient. Taylor in the office deserves a pat on the back as well. She was very friendly and helpful.
Needed several things fixed - leaky shower, clogged sink and a tub spout replacement. They sent Thayne the day after my call and he arrived on time even in the worst snow storm this winter. He had two of the items fixed right away and ran out to get the part needed for the shower. He was very clear about the pricing up front, to include calling before buying the shower part. Clear communication regarding price and timeline, and ensured the work was completed correctly. Minus one star only for price which was a bit high on the labor side (not his fault I'm sure), and the lack of caulking on the shower when done - not a problem for me since I can easily handle, but I reserve 5 stars for truly going above and beyond. Will be contacting them again for hose bib repairs in the spring for sure.
Prompt polite phone service, called and a nice lady answered right away. Told me she could have someone come by within the hour. Okay. So far so good.
What?! 5 minutes later a nice older gentleman named Mike calls. He's ten minutes away. No way.
Yes way! Before I could say presto uncloggo, Mike is there with his tools, ready to fix my misbehaving toilet.
Halfway through we realize the toilet is damaged beyond repair. After making arrangements with the landlord, Mike takes his own service truck to pick up the new unit. He returns and 20 minutes later it's like the old one was never there.
I'm actually typing this as I enjoy my new fully-functional throne. Many thanks to Ira Hansen and Sons for an outstanding experience!
I had a problem with my water heater. I called IH and Sons. Taylor was very accommodating and got someone out the same afternoon. Tracy accessed the problem and fixed it right away. He explained things thoroughly which I appreciated. He found out what other plumbers have missed over the years, that our water pressure was not regulated and was way to high. All good now. Thanks Taylor, Tracy and IH Plumbing.
Our outdoor hose faucet started dripping a few weeks ago- after researching we realized it's a job for the professionals. Found IH&S had great reviews and scheduled. Mr. Baustian was on time and explained everything. Completed the job as he said it would go and even took the time to talk to our neighbor with a similar issue. Highly recommend and would re-hire in the future as needed.
Started a remodel project in our bathroom and found some corroded pipes. Called Ira Hansen and Sons Plumbing on a Sunday and a nice lady answered the phone and they were able to schedule a tech to come out the next day! Our tech, Greg Baustian, showed up on time, was very friendly and honest about what needed to be replaced. I then asked if he could not only fix the pipes but install our new shower and tub and he said no problem. The price was very fair and Greg did an excellent job and completed the work in an timely manner. I will definitely be calling them again and asking for Greg on our master bathroom project.
March 2017 an employee of Ira Hansen came to our home to do a few plumbing jobs. This was a word of mouth referral from a heating contractor. When the employee came out the 1st time he made a good impression and we thought he corrected the issue, we didn't now this till the 2nd visit by this employee. 2nd visit was the employees quote to have 2 bibs replaced and 2 new toilets installed. The quote was given on a Tuesday, telling us that it is cheaper to purchase the toilets & bibs that way we can save money. (Nothing wrong with that statement) He quoted us $300 to do the whole job. He completed the work on a Friday, no phone call that the job is done or how everything went, just told our adult daughter I'm done & left around noon. We came home Friday evening & were shocked to see our old toilets sitting on out r.v. pad! It's now July17, and the owner Ira Hansen who is a state of Nevada Republican and a community leader feels he doesn't have to have anyone come out to pick up the toilets, refuses to satisfy the customer. I made a firm appt with his daughter today for tomorrow, shortly after that I received a text that the appointment has been cancelled by the owner of Ira Hansen says it is the customer's responsibility to dispose of the toilets.
Back to the 1st visit, we seen that there was water leaking from our expansion tank, the employee stated that it is just condensation, he will replace the pipes attached to the expansion/water tank and that was it.
When the bibs & toilets were installed, we tested the water flow for the r.v. pad bib, and heard a very loud knocking under our home. We immediately turned off the bib/faucet and checked under our home for any leaking, thankfully no leaks. We called Ira Hansen explained what we heard, the same employee came out next day, said the expansion tank is bad and that will be another $150.00 for a new one. Says he gave us a great deal on the expansion tank. Ira Hansen has employees that do shotty work and have to come back twice to correct their mistake and lie to the customer. Ira Hansens Customer service is poor, and to top this off still have NOT received any invoices. Like it never happened. Shady and unprofessional while they pretend there is face value with emails to their preferred customers with special deals when infact Ira Hansen and his family/emoloyees could careless.
Baustian was very prompt, polite, and professional.
Kenya F.
06/03/2019 12:00:00 SA
I am SUPER impressed and I have Larrisa and Tracy to thank! After getting the run around all morning for an emergency plumbing issue, I decided to call these folks. Larrisa was knowledgeable and put in an emergency order and the plumber was here within an HOUR! We live in The Highlands on a hill and our access pipe isn't an easy one to access under a short deck. Tracy maneuvered his way and handled it! I can't thank you guys enough! Having water backing up in the house is a scary ordeal and I am MUCH APPRECIATIVE!!
Janet S.
05/03/2023 12:00:00 SA
Myers came and did all the things I requested within a reasonable time and was very efficient and pleasant. The price was high, but I am not aware of the amt. plumbers are charging these days. J. Simpkins
I'm very pleased with the service! I called because I had a leak under my sink at my rental property. Taylor at the front desk was very easy to talk to and expressed concern in my issue and was able to get me an appointment within a few hours! The plumber, Andy was very professional as he quickly accessed the issue. He called me to tell me the problem then fixed it right away with my approval. Thanks!!
Kelly B.
08/02/2023 12:00:00 SA
Ryan Young was amazing. Went above and beyond to help with the issues we had. We have used several other companies and they were unable to diagnose the problem. Thank you Ryan!
We just had an outdoor tap replaced, and CJ was very professional and knowledgeable. It was a great experience and I will call CJ at Ira Hansen Plumbing for future repairs.
Ralph showed up first thing in the am and got the new tub and plumbing installed in a short amount of time.
Janet D.
11/09/2021 12:00:00 SA
Sean and Roy showed up at our home for an estimate for a sump pump. They were prompt and very friendly. Examined our crawl space and determined that the location of our house and lack of evidence for water damage would not indicate a need for a sump pump. We really appreciated their honesty. We learned a lot about crawl spaces and where mold might start to grow.
We could see that they did not try to sell us something that we didn't need.
Great service!
Shawn B did a great job installing our tankless water heater. It was a big project and his work was clean and comprehensive.
Tom P.
08/02/2022 12:00:00 SA
Baustian was informative and thorough. Easy to talk too and I was able to understand him. I highly recommend Baustian and IRA Hansen Plumbing for your Plumbing needs.
Tracy and Larrisa thank you for your quick response and efficient repair. Highly rx this company for any household plumbing issues!
Been using Ira Hansen as my plumbing service since 2004. I called 8/16/17 at 9 am and talked to Robin about having Tracy replace my water pressure regulator (I told Robin I had the new part). Robin said Tracy could do the work at 11 am. Tracy called at 10:53 am and arrived at 11:05 am. Tracy quoted a $225 price which I ok'd and he finished the job in 20 minutes.
After he left, our water pressure dropped to a trickle. We called Tracy's cell phone and left a message. Tracy called back promptly and said he would be back later in the afternoon. Tracy arrived at 4 pm and fixed the problem.
Ira Hansen's prices may be on the high side but the service is prompt, honest and professional. I do remember using a cheaper plumber in 2003 with bad results.
First official review here on yelp and glad its a positive one for plumbing issue. After wasting a week on a different local plumber called IHS and was told the could have someone out with in the hour. As rare as that sounds Terry from IHS showed up with in 40 minutes to check out the situation. Long story short, was able to figure out the problem, fix leaking toilet, replace seals, old hardware,reset toilet and explain everything as he was doing the work. Terry was professional, polite and didn't waste any time. Would recommend in the future and plan to have Terry back for other work that I requested a quote on while he was here. Thanks IHS,
Thank you Tracy and Taylor for the great customer service. Tracy arrived on schedule and installed two new faucets under our new vanity in the master bathroom under one hour. Tracy was very friendly and left no mess behind. We will refer your company to others and keep your number for any plumbing needed in the fuuture!
Tiffany S.
01/03/2018 12:00:00 SA
My plumbing in my kitchen sink was backed up. The plumber, Thayne, arrived the same morning that I called and tried to snake out the pipes. It turned out they are 70 year old galvanized pipes that were so bad they couldn't be snaked out. Thayne said that he wouldn't charge me for the visit because he couldn't fix the problem, even though he worked for over an hour trying to unclog the sink. I thought that was very good service. He showed me the pipes and how clogged they were. He did a great job explaining the problem. He crawled under the house to check things out. He was able to quickly provide me with a quote and a time to do the work. I had him replace the sewer pipes from both my bathroom and my kitchen. He did a great job. He was very nice and professional. I am very happy that he was able to quickly fix my plumbing problem even though it turned out to be a bigger job then I expected.
Holly U.
07/05/2022 12:00:00 SA
We needed help taking off our old kitchen faucet and replace it with a new one. We also needed a valve replacement. Baustian, our service technician, came out early was very professional and did a great job. The price was reasonable and they were able to schedule us very quickly.This is our second time using Ira Hansen and we have been very happy with the level of service!
Anna S.
02/08/2021 12:00:00 SA
Our plumber, Michael, knew what he was doing and was amazingly fast. He was also courteous - he called when he was unavoidably delayed for our appointment. (It was not a long delay.). Nice to see such good manners as well as competency!
Wonderful! I had a water coming out of our air gap and thought it was a damaged air gap. It turned out to be debris clogging the drain line into the garage disposal. An easy clean out and reassemble. The guy didn't even charge me for this visit. Super professional and knowledgeable, scheduling was easy. Give them a try.
I experienced great customer service and the prompt delivery of services to fix a plumbing need. I was also impressed with the companies' rates. Baustian was polite, knowledgeable and super helpful!
Dayton F.
05/12/2016 12:00:00 SA
Fast and friendly service, Tracy and Ralph explained what the issue was and what they were doing to fix it. They did the work quickly and kept my place clean even after cutting into the sheetrock ceiling.
Thank you Tracy, Ralph and the folks at IH&S Plumbing, great service that I will be using again!
Erik N.
01/05/2020 12:00:00 SA
9 months after another company did the honest work. $250 for an expansion tank and valve replacement. Still working perfectly on an 80 gal water heater. $3200 estimate as quoted by the commissioned employee proved fraudulent.
Greg M.
09/09/2021 12:00:00 SA
Capped water line for refrigerator because we moved the fridge across room. Greg Baustain got here earlier and had the job done in no time. He is quick, efficient and knowledgeable and a person of his word. He told me the other day he would have a quote to me that day and sure enough he did. Great company and he is an asset to it.
They do a fine job on emergency plumbing repair, but they charge a fortune and often trick you into buying parts/items you really don't need. We had a burst water faucet (handle popped off, water shot out) and while they installed a new faucet, they replaced another one that was working perfectly and didn't even ask permission to do it! I asked the technician why he was replacing another faucet and he claimed the same thing would happen as it did to the first one because they are constructed the same way. But I doubt this would have been the case since the first faucet was heavily mis-used. I think abusing any faucet would cause it to break. We paid about $1000 altogether when it should have been half as much. They are definitely not honest, so if you order their service, be sure to ask questions and find out if you are over-paying. Otherwise, I recommend calling someone else.
(5/5/2015)
I would like add something about the replacement faucet.
The one they installed was a pop-up drain and it malfunctioned within a week! The technician came over and fixed it by warping the steel to remain up and it didn't close all the way. The handle was left crooked too.
About 2 years later, the pop up plug failed again and now we have to use a screw to hold the plug up until we get another repair done. I will probably fix it myself.
Honestly, the old faucet was much higher quality and I wish we still had it.
This company is very sneaky in their business tactics, but I realize many plumbing services do this. So I am extra careful about monitoring anyone who comes over to repair something and will ask questions if or when they attempt to install something unnecessary.
Hank C.
09/03/2022 12:00:00 SA
We had an excellent experience with Vetter this week. Our sewage ejector pump had stopped working but he was able to quickly determine the cause of the fault: the builder had allowed a large quantity of spray foam insulation to enter the tank cover the pump. Obviously, the builder didn't clean it out before filling the tank and closing it. Vetter let us know what options we had for replacing the pump and thoroughly explained every detail about every question we asked. And the final bill was very fair. I suggest calling Ira Hansen and asking for Vetter for any plumbing needs.
Can't say enough good things about this company. From the very first call to job completion, they're excellent.
Tracy did a fantastic job. He was prompt, professional, and an all around great guy. I will definitely use their services in the future.
Five stars.
I've had this problem for 3 years with gas oven range. The appliance stuck out so far that the dishwasher would hit the oven and not open all the way. We bought new appliances and still had the same problem. So we needed to push the gas line back (which hit the back of the stove) or reposition it so the oven could be pushed back all the way to the wall.
4 Stars for:
- Someone answering the phone and getting someone out to my house for a free quote.
- Thayne called and said he would be running a little late. Businesses usually never call when you need to pick something up or to give you a status update, so this was a big plus for me.
- Thayne arrived, very polite, assessed the problem, gave me options, gave me price quotes, and finished the quick job in less than 10 minutes.
The only thing I would say is the labor costs is unusually high. It took 10 minutes to fix the pipe, but cost $215. The problem was fixed and I am so grateful, but the price. Yikes!
So overall, great service!
So far so good! Simpson came in on Easter Sunday and fixed Myers's mistake. Thanks for a quick response and fix!
Ralph B.
06/11/2020 12:00:00 SA
Good work however ridiculous price. $240 for less than an hour work and parts worth $30. Company refuses to itemize invoice so that you can see what you are charged. Will not use again.
Aaron came out to our house for a small emergency repair due to a leak in the wall from the shower , called in the morning he was at our house that afternoon . He was very professional would definitely recommend Ira Hansen plumbing to friends and would use again . Thanks Aaron !
Eric came to uninstall our old Insinkerator instant hot and install our new one. He was professional, knowledgeable and helpful. He answered all our questions and we will be calling him back soon to replace a kitchen faucet, once purchase.
we have used ira Hansen and Sons for many plumbing issues and will always recommend them to others.
Tim H.
11/07/2017 12:00:00 SA
You have to be real careful when choosing a company a specially the ones that do not back up their work. . It originally cost me $5,636.00. It cost me another $1650.00 to repair the damage they did. That is a total $7286.00. That is a lot money for a person that is on a fixed income. Ira refused to come out and repair my drive the way they should of in the first place. I would not recommend this company to anybody.
Paula G.
01/02/2020 12:00:00 SA
Had a broken pipe and clogged kitchen drain and received excellent same day service from Andy and Thayne. Would recommend Hansen plumbing and these employees for their excellent service.
Bob D.
01/05/2021 12:00:00 SA
Had a problem with a water heater still under manufacturer's warranty. This company sent a guy out who recommended we flush the tank to see if that solved the problem. There was no charge for this visit. A couple of weeks after flushing, the problem happened again. Sent another guy out who diagnosed the problem and replaced the control valve. He collected a payment, including the part, with the advice that we'd get a check back for the part once the parts house verified the warranty. Something must have dropped through the cracks as I had to call to remind them to send the check. Throughout, the work and the response was very professional and friendly. I would recommend them without reservation.
Richard G.
10/12/2022 12:00:00 SA
This is the second I've used Ira Hansen Plumbing and once again the service and reaction time was fantastic. I will definitely be calling them again.
We had a leak in our master bathroom bathtub. Danielle from Ira Hansen was able to come out within two days. She found the leak, stopped it, repaired it, installed an entrance door from the cabinet to the area where the leak was for future ease of entry. Danielle is fantastic, knows what is going on and is able to fix the issue with ease and speed.
Susie B.
02/03/2023 12:00:00 SA
The condensation line on our tankless water heater had frozen, resulting in only 1 minute of hot water. The problem was dianosed and repaired with efficiency, in addition they flushed the water heater which had not been done in over 4 years.
I feel this company is honest and responsive.
Larissa in scheduling was so friendly and nice and got someone out to our house right away to install our garbage disposal and look at one of our toilets. Tracy was here within an hour of my call and he did the install and didn't charge for the easy fix to our toilet. Have worked with them before and will call on them again. Great customer service all around!
Joe O.
12/02/2016 12:00:00 SA
I am writing this because the other day I woke up to some plumbing issues and Ira Hansen Plumbing was there in just a very short time. Tracey was the plumber that I got and he was awesome. He made sure that I knew exactly what he was doing and I really appreciated that. All in all they were really great!
Angie B.
12/03/2018 12:00:00 SA
It's difficult these days to get service, or any kind of help, with everyone so busy.
Ira Hansen Plumbing answered right away, and sent Ralph to check for leaks on my mobile home.
Ralph showed up right on time, went right to work, and gave me great advice on vapor-proofing my home.
Courteous, professional, to the point.
IHP replaced my condo Heater/AC unit several years ago, and did a great job.
Thank you
Angie B.
LaRue was great! Was attentive to our concerns an did the needed work quickly, cleanly and with a friendly professional attitude.
Booked an appointment online through Home Advisor. Called the next day to offer a same day appointment late in the afternoon. Tracy, the installer, called and offered to come by earlier. He was friendly and professional. Fair price for the service. Highly recommend, will be using them in the future for all of my plumbing needs.
Greg came to fix our disposal. The carpenters dropped a screw in it. He also moved it to the other side of the sink. They always do a great job and are very responsive.
Terri P.
02/04/2020 12:00:00 SA
We were doing a kitchen remodel and called Ira Hanson and Sons Plumbing to do the work. Andy showed up on time and ready to work. He did a great job and when we get ready to do our bathroom remodel we are going to call and have Andy back...
My wife and I were referred to Ira Hansen Plumping by our General Contractor he said they were fair in pricing, reliable and always did good work. I called to have them come out, they were prompt and thorough. Tracy and Mike came did the work they did a bang up job, were on time and thorough, they went through everything completed with my wife. We are very pleased with the work completed and will call on them again. Thank you Tracy and Mike for making what could have been a big ordeal so simple.
So when it was extremely cold and snowing like crazy last winter, of course my water pipe had to burst and I was looking for a plumber. I googled and found many different companies. I called about 5 places but everyone gave me 48 hours since they were very busy, running like a chicken head cut off which was understandable considering the cold weather and snow we had in Reno. The problem was, I wanted to get it fixed the same day.
And yes, I found one. This was the only place that was able to send someone the same day. She said any house with absolutely no water gets the same day service no matter what and she told me it would be in the later evening around 9 pm which I had no problem with as long as I had water.
He was on time and he was very professional. He found the problem right away, fixed it the same day, and we had water. Thank god. The price was reasonable too.
I had to use this company again the other day (not an emergency this time) and again, I am very satisfied with their service. I highly recommend it if you need any plumbing work.
I had a serious water hammer problem. Danielle with Ira Hansen came and adjusted the water pressure but warned it could be much more serious. Also tole me all of the water line in the crawl space were laying on the floor and needed to be tacked up so I asked for a quote. I had been told this in May ant that company said it would be$ 2000-$3000 and I didn't do it. Danielles quote was WAY less so I had her come back. She did it and also found a water link under a sink and fixed that. The water hammer didn't go away so I will have get a new PRV valve (almost $1000) soon. Danielle was responsive, good and did a grat job.
Was selling a house and had Shawn b come out to my place. He is hands down an amazing plumber and did a really good job. Great service and he was honest and transparent with everything. Will definitely be using this company again very happy with the work that was done for me
Went out to the garage and found a pin hole leak on a pipe on our water heater. Called and left message and received return call that Tracy would be out shortly. He arrived within an hour and fixed our problem within 5 minutes. (We also had a similar problem back in March 2017, Tracy showed up quickly and fixed the problem.)
Professional and fast, but expensive $225.00 each visit, but he quickly arrived and fixed the problem.
Pipe on one of our commercial office kitchen corroded and had a leak. It was a double sink so we were recommended to replace both drainpipes. Job was done will and timely.
Called for a water heater installation quote. The technician instantly quoted $1700 without actually checking to see what needs to be done first. Overpriced service stay away!!
Had a great experience with this company. I needed to re-route a gas line behind my oven and install a new sink/faucet/garbage disposal. Sean Simpson and Chaz were an amazing team who professionally and efficiently did the job in no time. Couldn't be happier, highly recommend this company. Thanks Sean and Chaz!
Always reliable and reasonably priced with skilled a friendly plumbers. My go to plumbing company.
Cindy H.
07/10/2017 12:00:00 SA
I called on a Friday late morning and they had sent Tracy out within 30 minutes! Fast, friendly and professional service!
Kristine M.
04/01/2017 12:00:00 SA
Called to have my toilette fixed and they sent Ralph out upon my request. He gave me the quote and had the job complete within an hour. Fast, prompt and just a hard working guy. Ira Hansen and Sons should be your plumber too!
I was referred to Thayne, the son-in-law of Mr. Ira Hansen, and I was very pleased with his services. I started an irrigation project back in April and was quoted an outrageous price from a guy I went to school with to have the back flow preventer and associated pipes replaced. I decided to dig the hole then anticipated somebody to come and do the job for a discount. Now it was late October and I was desperate to complete the job before the first freeze. So I called Thayne and that same day he came over and performed the job in a couple of hours. I was so pleased with his professional service and the reasonable price that he gave me. Afterwards I could sleep at night without worrying about the pipes bursting or the mailman being upset for having to walk around the Big dirt pile. I'll definitely go back to Thayne for all my plumbing needs.
Sheri B.
02/11/2021 12:00:00 SA
Shawn B did our kitchen sink install and repaired three outdoor leaking faucets. He explained everything thoroughly and made sure we were completely satisfied with his work. Polite, personable, and cleaned up afterwards. We are very happy with the end result and would have him perform plumbing issues as they arise.
Great company. Had a tech Shawn out to my place quick to replace a leaking water heater. Did the job way faster than expected. Work was clean and professional.
Nick S
Called Nevada Energy when smelled a gas leak from gas fireplace. Sent a rep out who suggested we call a plumber for gas valves to be replaced or repaired. Have done business, previously, with Ira Hansen and Sons. Called them. Sent out Tech Joe. Arrived promptly. Polite and professional. Valves only needed to be tightened not replaced. Price for house call was reasonable. Joe completed the work efficiently. Very pleased with both the Company and with Joe's competence.
We had an outside leak that was slow but steady. Mike came within an hour, sized up the situation, and said he was going to finish another job and be back in the morning. He came back first thing the next morning and fixed us up. He explained to my husband what happened, and had to keep it from happening again. I was very pleased with the office staff, also with the promptness and the quality of work.
Rebecca H.
09/08/2016 12:00:00 SA
Very pleased with the service I received from Aaron @ Hansen and Sons Plumbing. On 06/10/2016 my basement flooded and I had extensive water damage, mold, etc. I have had many adjustors, contractors, landscapers etc to my property to assess the damage and reason for the flood. Hansen and Sons came out and did a free estimate and determined that the previous contractor had installed an incorrect sump pump that was not designed for a basement. He provided an estimate to replace and install within one day and followed up a few times to see if I had any questions. We were finally able to schedule the work yesterday. Aaron was on time, polite, and explained everything. He went above and beyond to test and check the new pump once it was installed and also recommended other things I could do to prevent additional water damage. I really appreciate the knowledge, professionalism, and experience he showed and I feel much safer now than before. Thank you Aaron! :)
Breese B.
03/01/2023 12:00:00 SA
Call Ira Hansen based on their Yelp reviews to help an elderly neighbor with a leaking water heater. They squeezed her in, even late on a Sunday, and were very helpful and kind. I'll be calling them soon for some work at my house.
Fast response. Ralph was a true professional and got the water fixed same day I called. I was a little confused about the $1850 quote I get before he arrived at the house. I would have preferred I get a quote on what I needed after he looked to see what was already there ( earthquake strap etc).
Great service but I think the price was high based on the cost of a Home Depot water heater.
Our grandkids spent a week with us and in short order, they clogged a toilet. I tried the internet fixes of backing soda and vinegar but they didn't work well. I went to Home Depot and tried a gallon of their best toilet un-clogger chemicals which was also no help.
Then, the kids managed to clog the other, and last, toilet in the house!! I made the call and waited for professional help.
Chaz is very professional and explained what his actions would be to resolve the problems. He solved the problem quickly and efficiently and made no mess in doing so!
Yes,, I would very much recommend Chaz !!
Jerry was great. Came right away and had to go shopping for a part. Came back and fixed our problem. Was reasonably priced. Thank you IRA Hansen pluming we so need water.
Got a service call within a couple of hours after calling. Tracy got the job done in a more than reasonable amount of time. He was extremely pleasant and very helpful. Great service overall!
We recently moved in to our house and had a problem with our kitchen sink leaking from a pipe that came loose and not knowing what piping should look like we called Ira Hansen & Sons. Not familiar with plumbers in the area we came here to yelp and saw their great reviews.
We took a chance and got amazing customer service and professionalism!!!!
Andy called ahead to see if he could come earlier which worked out for us. When he arrived he shook my hand and made sure I had no other plumbing issues. I showed him the problem and he went straight to work. Once he was finished he explained to me that my problem was only that the original pipe was just a little short and must have gotten bumped when putting away items causing the pipe to separate. He told me he went ahead and installed a longer pipe and told me there was no charge!!! NO COST!! I was blown away! This company/family values their customers. He handed me their business card and simply requested to call them any time for plumbing.
Do yourself a favor and call Ira Hansen & Sons!! You'll be glad you did!!
Jeff G.
07/01/2016 12:00:00 SA
Tracey was on time, quick, efficient and answered all the questions I had. THANKS!
I was very impressed with Tracy - he was prompt and courteous. He diagnosed where my pipe leak was in my ceiling and was able to fix the leak within 1 hour of his arrival. If I ever need a plumber again; I would call Ira Hansen & Sons.
Crysti M.
10/04/2018 12:00:00 SA
CJ did a very thorough and great job installing my kitchen faucet, garbage disposal and new disposal switch. He showed me everything he did as he came across any issue he thought I should be aware of. Thanks for a job well done!
I have been trying to forget my experience with this company but that is not fair to prospective customers. important for you to know that they do NOT Itemize so you can not be sure what you are being charged for per visit (we had several jobs in a row). Finally, after many concerns about my charges I said I could not pay until they itemized my bill. They finally & reluctantly did. I was shocked that this business practice Is legal. Regarding the job: I won't say the name of plumber, sorry. But he was careless, left large opening in wall around newly installed vent pipe to dryer, no tape, no nothing, created big leak inside another wall (I had to remove some insulation and let it dry out for several days before replacing drywall...he said no need to let it dry out, ok to close up!), did not secure pipes inside wall-I went to store and bought the pipe holders, and more. Just not up to par. But great show of friendliness which made me like him and not want to stir up trouble.
I WILL NEVER use this company again.
Stephen W.
09/01/2023 12:00:00 SA
Greg Baustian was awesome. Knowledgeable, polite and professional. Great attention to detail and very neat in his work and clean up. Definitely will be who I request for any future plumbing needs.
James C.
02/07/2020 12:00:00 SA
Sent them a msg Sunday got a reply, gave my info they called me Monday and they sent Lionel Tuesday.....My issue: Back spigot lost pressure due to a busted pipe....Lionel explained to me what might caused it and sure enough when he pulled out the pipe it was busted due to a hose that was left connected in a winter time.....I would highly recommend this company to friends and family....shout out Lionel for doing great job, appreciate it man
Chris G.
04/05/2017 12:00:00 SA
I noticed my water heater leaking this morning and called Ira Hansen and Sons Plumbing after a search on Yelp. They were able to send someone this afternoon which was a relief. Tracy arrived on schedule and was candid that I should not try and repair the unit since it was 20 years old. He quoted me a fixed price on the same size unit and even suggested I could go with a slightly smaller size for less money. I chose the same size and he quickly installed a new one and charged me the exact price I was quoted. I will definitely use this company again for any future needs.
Kathleen P.
10/09/2018 12:00:00 SA
I didn't personally call and deal with this company. My neighbor and I shared a water leak at our connection to the city. CJ came out and I talked with him about what was going on. Despite my not being the actual customer, he took his time to answer my questions and was very helpful. Gave me a good feeling about this company and feel like I would call them in the future for any plumbing needs.
I realized I had a leak coming from my hot water heater and called. Larrisa got me the first appointment for the next morning. Tracy and his assistant were prompt and explained that fixing the small leak would be a waste of time since the hot water heater was between 10 and 15 years old. In 2 hours, I had a new hot water heater installed and an explanation of how to protect it with a yearly purging of the sediment. I checked in with yelp and received a $20 discount besides. I am pleased and will call them again in the future.
All the 5-star Yelp reviews were justified by the quick response time, prompt and courteous appearance, and thorough, efficient expertise exemplified by Ira Hansen and Sons Plumbing. A particular shout-out to Andy as our technician; just like so many others have reported, Andy was able to evaluate our needs and quickly diagnose and clearly explain what would be required to fix the issue. We are 100% happy with Ira Hansen and Sons!
Really enjoyed working with this crew through an escrow inspection. Andy, Daniel and Lionel know their stuff and were helpful informing us on where the house's plumbing stands. Unlike many other company's I've called on, they were quick to respond and inspect the property. As a realtor, it's appreciated. And as a homeowner, all the more so. Thanks guys
Ira Hansen & Sons Plumbing provide prompt and professional work. Tracy worked quickly and resolved the problem
Kerri M.
09/12/2017 12:00:00 SA
Tracy was great! Our water heater flooded the garage as we were getting the kids off to school, of course. We called and were able to be seen before noon! Tracy was able to replace our water heater with a new one that day! Granted, the price wasn't exactly what we were expecting to pay ($1800), but it was fixed in the same day! Tracy thoroughly explained how to use the heater in the event the pilot light went out.
I had Myers from Ira Hansen & Sons Plumbing (IHS) repair the faucet on my kitchen sink. Everything about the experience was outstanding. This was the first time I used IHS. When I called to request a service call they accommodated me right away! Myers, the plumber who came out, was outstanding! He was very friendly and diagnosed the problem promptly. He provided an estimate and made the repair promptly! I could not have been happier with the service provided. IHS is now my go to plumbing company!
Andy is the best! Great communication and hard work! Replaced an employee toilet at our practice (Family Eyecare Associates) and was extremely time efficient! He gave us a quote first, then once it was approved, starting plugging away! Even getting the appointment was great! Within 24 hours!
THANK YOU!
Bryon is courteous and shows up on time. The communication has been great and he will always make himself available to answer questions. The price was reasonable and I know the work will get done right.
My water heater died after many years of faithful service. LaRue came and quickly installed the replacement. LaRue was friendly, professional and answered all the questions I had about the new (and affordable!) water heater and other plumbing questions.
IH&SP now has a repeat customer!
We were in contract to buy home and had an immediate need for a high quality plumbing service. After explaining my situation to Taylor, she actually put me in touch with the technician who would come to the home. Tracey did an outstanding job determining whether there were any leaks between the master bath (which hadn't been used for three months) and the kitchen ceiling. After thoroughly examining all the plumbing in the house, he alleviated all our concerns and enabled us to proceed. I'd highly recommend Ira Hansen and Sons.
During the month of September, I called Ira Hansen and Sons regarding a defective sewer line that was backing up towards my house. The plumber, Ralph arrived and diagnosed the problem quickly. Within the week, Ralph and Thayne showed up and repaired the broken sewer line. They arrived promptly as planned and made the necessary repairs efficiently. I am typically skeptical about who works on my belongings, especially my home. I was impressed with the professionalism of these two men. They represented themselves and their company well. I must compliment Taylor and Robin as well. These ladies always answer the phone in a pleasant and helpful manner...Thank you. I wouldn't hesitate to hire this company again, specifically Ralph and Thayne.
Service was quick, as they had a tech in Sparks that could get to us quickly. Had a new renter in the house. The shower was lukewarm. After checking the water heater setting and the temp on other faucets, it was determined we needed to replace the inner cartridge. La Rue purchased the cartridge and returned to install it. Problem solved! Thank you for your friendly and professional help
W W.
08/09/2023 12:00:00 SA
Did a great job moving one of our drain pipes under the house. Baustain was quick and efficient. Pricing was a bit high, but not totally out of range.
Bill C.
03/08/2017 12:00:00 SA
Ralph was our service person. He showed up on time and solved the problem. We had a leak coming from our upstairs master bathroom. After about 30 minutes of measuring and investigation, he found the leak and fixed it. This was my first time using Ira Hansen and Sons Plumbing. The pricing was reasonable and they fixed the problem. If I need a plumber, I will use them again and we will add them to KarenConrad.com recommendations.
Great job Ira Hansen, we submitted a service request through the website on Sunday for a garbage disposal replacement and by 10AM the next Morning Ralph came by and did a fantastic job, neat, professional, made sure the new unit worked and the water flow was proper and he was done. Great Job!.
Ralph arrived at our office on time and immediately figured out our plumbing issue and fixed it. He was very friendly, worked thoroughly, explained the issue and what he did to fix it. We will definitely use their services in the future!
Hansen and Sons came out three times to complete various projects for us during a recent remodel. I had a bad experience with one of their plumbers and requested a new one. They sent Lionel and he was awesome!! Each time there were complications with our projects but he was super knowledgable and worked hard to solve the problems. Plumbing was by far the most expensive and complicated part of our project but Lionel really helped us get through it!!
Tony Z.
08/03/2023 12:00:00 SA
They were very timely and did diagnose the problem. Cost $1300. No itemized invoice. Checked the components at Home Depot and it was about $500 with taxes. So either excessive markup on components or excessive charge for 2 hours of labor. Called the office several times and left messages and received NO response. Buyer Beware. They have lost my business.
Great friendly service,had a clogged toilet came out same day,fast friendly service,highly recommend.
Angel B.
05/03/2021 12:00:00 SA
I am very pleased with the service I received. Called at 4 pm on Friday afternoon (it was not an emergency) and a technician Shawn S. was calling me at 7:30 am and arrived at my house by 8am. Replaced my hot water heater with no issues. Very professional and prompt. I will definitely use again.
Casey B.
05/05/2023 12:00:00 SA
Our kitchen sink was leaking and it turned out both the sink valves and the faucet needed replacing. Sween came out the same day and replaced the valves so we could turn the house water back on. It was quick, professional work. Much appreciated!
So, my toilet needed removal and replacement. I called IHS Plumbing today and a very nice lady named Taylor immediately set up at appointment with Tracy for 11:30 TODAY! Tracy arrived on time, ready to go. He removed my old commode and replaced the new one in no time flat. He was very knowledgeable and answered any and all of my silly questions. When in my garage, he noticed that the recirculating pump to my water heater was not connected. He promptly connected it and explained to me what it does - no charge! I would highly recommend this company and will use them again in the future for any of my plumbing needs.
Within a couple hours of calling I had a plumber at my door ready to help out with my plumbing needs. Their plumber Greg Baustian was sent to my location and he was able to fix both my leaky laundry hot water line as well as reconfigure my kitchen sink plumbing all same day. He was informative about the whole process and walked me through everything he was going to do both before he started and after the service was done. I would definitely recommend them and will be a returning customer for any future plumbing needs.
Greg Baustian our Technician and new Hot Water heater install was done quickly and professionally. Would highly recommend going with this company if you need a new water heater installed. Top notch equipment and high quality workmanship.
Jesse H.
05/04/2018 12:00:00 SA
Tracy and Taylor are awesome! Thank you for being so helpful and trustworthy when we had no idea what to do. Great assets to a great company!
Kristina K.
05/05/2023 12:00:00 SA
I'm now going on week 3 of a botched plumbing job that this company said they were going to make right. This is also the 3rd time myself and my neighbor have had to go without running water because there was a leak and it's too close to 5pm. Not to mention no one is ever available when you try to call. This has been THE WORST experience.
Epic props to Vetter at Ira Hansen. I had a really big, tough clog in my sewer line, out close to the street. He worked for hours with multiple machines to finally get it clear. This dude stayed friendly and awesome the whole time. What a pro! Highly recommend!
Ralph just came to our home from IHS Plumbing. They found the problem with the shower valve right away and fixed it on the spot. Fair price and friendly service. Would recommend for any plumbing needs.
Greetings, I just wanted to write a quick review regarding Mr. Biondo the plumber from Ira Hansen and sons plumbing. I wanted to say the work that was completed was great!! a new disposal InSinkErator Badger brand witch is highly recommend most place as a 5 star most reliable disposal so that awesome and no leaks, he even cleaned the area that he worked in after words. thanks Again!! excellent work
Ralph was able to troubleshoot & correct a master bath hot water problem that has occurred on & off for several years. Very pleased with the service and professional attitude of everyone from office staff to service techs.
The plumber spent about 10 minutes assessing the non-emergency problem. He then advised me that if he did any work at all- and whether he could fix it or not- it would cost $185 plus parts. It took him about 15 minutes to fix. So, 25 minutes cost $185 PLUS I was charged another $15 for 4' of 1/4 tubing. Will NOT be using this company when we do our kitchen and bath remodel/updates! ( note: technician, Tracy, was professional and competent).
PS: In all the other local trades ( roofer, windows, flooring, painting, pavers, electrician) that have come to the house in the last 8 months as we update/remodel, this is the only time we have felt ripped off.
PSS: for comparison on rates: The service/repairs at the Mercedes Dealership is @ $165 an HOUR...!!! This company is over $350 an hour! Outrageous.
Don W.
01/04/2016 12:00:00 SA
Tracy Cobb came and did excellent job for us in assessing our needs for 2 bathroom faucets and installing them the same day. Ira Hansen's company has done work for us over many years--both residential & business. Glad to recommend them.
Ralph at Ira Hansen and Sons Plumbing arrived quickly for a bid on a semi-major plumbing job. They were one of 5 plumbers I called to get bids on the needed work. Ira Hansen and Sons was the ONLY plumbing company to provide me a written bid on the spot after reviewing the needed work.
Other companies took days to get a bid back to me, one would not give me anything in writing (only verbal) and several didn't even bother to measure anything nor view the inside plumbing that the damage line connects to.
I was beyond impressed with Ralph and his worker and the quality of their work. Ralph seemed very thorough in all that he did. I would highly recommend Ira Hansen and Sons Plumbing and they will be my first call in the future if need arises.
Erick did a great job. Called in advance of coming. Masked and maintained distance, didn't look like he was homeless, knew exactly what to do, and did it. Couldn't have asked for more.
larry G.
I called and explained to Robin my plumbing problem around 10 AM and by noon Tracy had come fixed the problem and was gone! He was very professional and nice! I wouldn't call anyone else but Hansen and Sons!!!
Andrew S.
07/09/2019 12:00:00 SA
HIRE THEM - I only take the time to write a Yelp review if I feel it warrants it. And when looking for a great plumbing service, I would highly recommend Ira and Sons. The plumber who helped us was Bryan Yeoman. If you can request him as your plumber, I would recommend that as well. He was a professional, very personable, has the experience and absolutely knew his craft. He was able to assess our problem and fix it efficiently and in timely manner. If all the plumbing staff is as knowledgeable and professional as Bryan, then you can't go wrong hiring Ira Hansen and Sons Plumbing to address your plumbing needs.
I'm really disappointed with this company. The installation of my steam shower was done incorrectly which resulted in the unit burning out after 3 years. It took so long to discover the issue because it only leaked heavily when the cleaning cycle was run. The descaling solution leaked right out the back and into the steam unit because it was not sealed properly.
They refused to take any responsibility and demanded another $500 from me after failing to repair it the first time. I had to call the manufacturer to find out what they did wrong, call them several times, and file a complaint with the contractor's board before they finally came back to put the gasket on correctly. I had to take 2 days off work and this cost me over $900 to repair.
You are professionals and you should take some responsibility for your work. Your customers should not have to do the legwork to find out where the gaskets are supposed to go...
had a leaking water pressure flow valve - Baustain came out on time, replaced the brass valve within an hour - job was fast and clean. Smart Guy
John in Sparks Nev.
After another plumbing company installed a new kitchen sink, faucet and disposal, we had two separate, minor leaks. The original plumber was not able to fix them so we gave up and contacted Hansen via Yelp.
They sent out tech Andy H. Andy was great to work with; professional and communicative. Andy called us about 30 minutes prior to his arrival.
Andy identified the probable leak causes for us, confirmed the price and fixed them up in less than 45 minutes.
We're quite happy with our Hansen Plumbing experience!
I called and requested assistance with repairs for a real estate sale and Ira Hansen Plumbing was, Johnny on the spot. From the receptionist who took my call and Andy, our Plumber it was top-notch, quick and thorough. My seller was happy and the new buyer will have a one year warranty on the work Andy did. He called me when he was finished, took a picture of the work performed and of the check showing the agreed amount. Call Ira Hansen for all your plumbing needs, fast, reliable and thorough!
We couldn't get our toilet to stop running despite replacing some parts...not a great problem to have especially before the holiday. I was so thankful they could come out same day AND at a convenient time for my work schedule. Andy was kind, knowable and instantly identified the problem and fixed it. We will continue to use them in the future!
Lisa T.
09/01/2021 12:00:00 SA
I have used IraHansen Plumbing for my personal needs as well as my real estate needs over the years. I highly recommend them. They are very professional, always on time and know what they are doing. Thanks again for recently taking care of my two new leaks!
Taylor was very courteous and helpful when I called for service. And, it worked out that I got same day service. Clarence Carter, service tech, arrived when expected. He was professional and very pleasant. I highly recommend IRA Hansen & Sons Plumbing.
Tracy, from Ira Hansen Plumbing, was the only one to call of the three recommended by Home Advisor. He came by the next day, reviewed the job, and gave us a fair price to do the job (a new gas line to the kitchen). He arrived promptly at the appointed time and had our gas line installed and ready to go in less than two hours. He also checked for a water line leak under the house at my request. Since I had been told by a pest inspector there were signs of a leak it would have been very easy for Tracy to confirm it and charge me another $500.00. He told me there was no leak. I now have a go to plumber.
Berroa Guerrero M.
02/12/2020 12:00:00 SA
Our hot water heater tank was leaking bad and during the coldest days of this winter.
Over the weekend I check on Yelp for quotes, got a few responses, but Ira Hansen and Sons Plumbing took ownership on my request.
They even called me back.
We scheduled the repair. A young fellow showed up to our house right on time as scheduled, his name is Taylor. Very professional he immediately tackled the issue and explained to me what was needed to be done. He even called his boss to update them and asked a discount for me!
I couldn't be more great full to Ira Hansen and Sons Plumbing for their service. And I wanted everyone to know about my fully satisfaction, Taylor went above and beyond on his first day at work today!
Manuel
Reno, NV.
This company has done work for me a couple of times, including fixing some issues left by a different contractor. I am satisfied with the work, their prices seem reasonable, and they stand behind that work with a one year warranty. This will be my company of choice for any future needs.
We needed our sewer pipe replaced and Ira Hansen plumbing had to hand dig our trench due to a gas line nearby. McAndrew worked hard and kept the rest of the yard clean and covered. The company is wonderful to work with and would recommend them to a friend
Shelley R.
01/07/2019 12:00:00 SA
Extra fast service. I called the office in the morning and the young Lady said a technician would be out between 2 & 3 PM the same day. I received a call from the technician Andy around noon and he said he would be there in 10 minutes, which he was. I had a leaking kitchen faucet and a toilet that was leaking around the bottom. He quoted me a price for each and I said that was fair. I had to pickup a faucet and he came back the next day, way earlier than I expected, which was great. He fixed the 2 problems in no time at all and was very courteous and thorough in his work. Thank you again Andy, for your expertise. I will be using Ira Hansen for all my plumbing needs from now on.
Thank you, Randy & Shelley R
I needed to get a toilet replaced in one of our bathrooms. I called IHS Plumbing last week and was offered a same day appointment! Because I work nights and needed to sleep I opted to take an early appointment for this morning.
Taylor was great making sure that we got an appointment that worked for us and that we had discussed who was buying the toilet and the needed equipment.
Andy called me about 7:30 am to let me know that he would be here at 8. Promptly at 8 am, my doorbell rang. He quoted me what the cost for installation barring any problem. No up-sale, thank you!!
With about one hour's time, Andy had the old toilet out, the new one in and no messes left behind. He made sure to let me know that if there were any problems with the installation that he would be back out to fix it. He, also, took the time to let me know what the warranty on the toilet was and I had made that purchase!
I will definitely call IHS Plumbing again should the need arise!
Joan D.
02/06/2017 12:00:00 SA
I had a clogged disposal, having no plumber in the area found these on yelp and called. They send Tracy out within the hour. Problem resolved and he showed me why it happened so hopefully will prevent another occurrence. Also answered question regarding upstairs shower while here.
Great job, friendly and helpful.
Xtal C.
01/12/2016 12:00:00 SA
Expensive! $150 for Tracy to snake a drain and another guy to watch for a job that was completed in less than five minutes- and no warranty of work. And the owner wouldn't consider giving us what the prevailing cost of this type of work - $80-90. Will not be returning!
I have used Ira Hansen for years. They are always prompt, professional, and priced fairly.
The one time in 10 years that something wasn't fixed correctly, they were super booked, so they sent out another company that day to fix it on their dime. Mike came out yesterday to winterize my irrigation, and he was great.
Rev. Dr. Thomas W. B.
6/24/2016
Our water heater pressure tank was leaking. I called another plumber, but they couldn't send someone out for two days. Ira Hansen and Sons sent Tracy out the day after I called. He discovered that not only was the tank leaking, the hot water return valve, after shutting it off to replace the pressure tank, would not open again, so that had to be replaced too. Tracy worked hard and as fast as these two items would allow. The connecting bolts on both the pressure tank and the hot water return valve would not budge. He had to cut the copper tubing and solder new connections into the line to complete the repair. Unfortunately for us, the original quote of $385 was increased to $489 because of the additional labor. We were surprised that the increase was so much, but pleased to have the job done. Tracy also recommended that we be prepared to replace our water heater in the near future at a cost of $1600 including the water heater and his labor.
We got an appointment the same morning we called. Tracy came out and was very friendly and professional. He quickly figured out what was wrong with the hot water in our kitchen faucet. He had all the parts in his truck and fixed everything in no time. He also identified issues with our hot water heater that would have caused major problems in the near future. Would definitely recommend Tracy and IHS plumbing to my friends.
Outstanding customer service. They came in gave us a quote and fixed the plumbing leakage to our satisfaction.
Tom M.
10/01/2021 12:00:00 SA
Great service. Sean & Roy were prompt and professional. Respectful of property and informed me of all matters taken to repair my hot water heater leak. Would definitely recommend and use again.
Lori F.
01/03/2013 12:00:00 SA
We had an outside pipe break and they sent someone over within the hour. Their plumber was courteous, sympathetic and very competent. It was very cold out yet he worked in the dampness, digging down three feet to get to the pipe. He had to leave to get insulation and came back late afternoon to surround the pipe so it wouldn't freeze that night.
I'm very impressed with this company, from the owner to the employees. They're helpful and Rick was absolutely affable in the face of cold, cold water and the prospect of digging.
I would absolutely call this company again. In fact, I wouldn't call anyone else!
My water heater started leaking and needed to be replaced. Thank you to Tracy and Taylor for making it happen quickly and smoothly.
Similar Items
Strittmatter Plumbing, Heating and AC
Farm State Plumbing And Drain
