Tritz Plumbing

I called this company to replace an outdoor faucet. The plumber they sent out was friendly, but that's the only positive experience I had with his company. When I initially called in, I told them the exact type of faucet, exactly what I wanted it replaced with, and exactly what it would take to do that. When the plumber showed up to do the job, he did not have the parts he needed. This to me indicates a total failure of communication within the company. He had to immediately go somewhere to get the parts, which took at least a half hour. To make a long story short, he spent less than a half hour working on the plumbing at my house, but I was billed for an hour and 15 minutes. To replace a faucet. The billing clerk I talked with on the phone was stubborn and argumentative. My best advice is to avoid this company at all cost. You may end up paying considerably more than the job is worth. In my experience, this company is long on excuses and short on professionalism.

Adding insult to injury, we discovered after he left that the supply side shut off valve for our entire house was now leaking. Since we were leaving town the next day, we had to call whatever plumbing company could come out on an emergency call. The amazingly helpful and friendly plumber from that other company just tightened the nut on top of the faucet and the leak stopped. He also commented that no responsible plumber should have left our house with the supply side faucet leaking. The other plumber also reduced his charge to just the minimum rate for a regular call. That other plumbing company will get my business from now on.

Looking at their other reviews, it appears Tritz Plumbing can't seem to get out of their own way.

I called Tritz Plumbing to find a leak that went into our kitchen.  They came out promptly and suggested it may be the 2nd floor bathtub.  But after opening up the wall to see under the tub, the guy said he couldn't see a leak and suggested we just keep an eye on it.  

I asked for a fuller explanation and they said I could make an appointment to estimate the cost of repair (or replacing the tub if it was cracked).  I made the appointment, but Tritz didn't show up.  They also didn't even call.  I took the day off work for nothing.  Guess I will find someone else.  

Wish if they didn't want the job they would just SAY SO instead of leave me hanging like this.

Absolutely APPALLING business!
I called Tritz at the recommendation of a friend because I had some water backing up my main plumbing stack and leaking out of a connecting elbow.  First, when I indicated what the problem was to the individual on the phone, they sent out a plumber who had been told a very different problem.  I'd explained that the problem was a backup in our main sewer line, but they sent out someone to look at a leaking bathtub.  It took the tech several hours to finally replicate the problem that I thought I had pretty clearly articulated on the phone.  He came back the next day with a camera and attempted to snake the line, then attempted to use a blowbag to push debris through.  The camera found sludge buildup, the plumber suggested that we likely had a belly in our main line.  This work didn't solve the problem, but did push some debris into a connecting line which caused our basement to back up.  They had to come back the next day to snake that side of the home.  They then sent out an estimator to consider tearing up my basement floor to replace the belly they thought they'd found - they also suggested that I had two main lines and that the initial problem and the basement backup were unrelated.  I received a bill TWO MONTHS LATER for a problem that they DID NOT SOLVE.  This bill was over $1,000.

I called a competitor for a second opinion because I prefer not to spend tens of thousands of dollars to rip up my basement if it wasn't necessary.  Not only did the competition immediately diagnose the problem, they used a jet to clear the debris within a few hours and I paid for the service THAT DAY for HALF of what Tritz charged.  They also confirmed via video inspection that Tritz's assessment that I had two main sewer lines was false and that the initial attempts by Tritz to clear the clog caused the backup into my basement.    

When I called and spoke to the owner to express my concerns, she was incredibly rude and hung up on me.  

Do not use this company, call someone else.  I'm considering reporting them to the Better Business Bureau.  I can't tell if this is intentionally criminal or just complete incompetence.

Quick to get an appointment, quick to diagnose the problem, and quick to resolve the issue. Pricing was reasonable. I would recommend them to anyone.

Big job, sent one plumber over a few months. Should have been a team of people for this size job. Part way through the owner asked for payment before they would schedule another day for the plumber to come over. I brought payment that same day to keep the job moving. I would stay far away from this company!! Unprofessional

Very prompt, professional and affordable! Took him 10 minutes to fix our running toilet and he arrived when I was told he would. Will use again!

If I could give zero stars I would. I never dealt with a worst customer service company. From the front desk scheduling, to the plumbers to the management themselves. We have now had them to our house 6 times. The first plumber came and said it needed more work but when we call back to schedule don't have him come back because he won't do it. Plumber 3 or 4 said it's was a 2 man job, they continued to scheduled 1 person to come out. This last gentlemen in our home was so incredibly rude ... BANGING on our walls and ceiling with his fists and screaming at us to get our attention. When I have reached out to the company they said they've done their job every time and when I reached out to the owner I got no response or acknowledgement of our concerns. By far, the worst company of people I have ever dealt with.
We would have gone with another company but we thought we would have gotten a bill and didn't want to be paying 2 companies at the same time.

Quick and reliable. Unless it's an emergency they can get to your issue within 48 hours. Came to my house and replaced two toilets and fixed another one in less than 3 hours. Will call again if I ever need them.

Our home warranty company sent this company out. I've always been cautious about companies but we've had the best experience with them under difficult circumstances. Our Home Warranty company took an easy situation and turned it into a nightmarish battle with 2 days of back and forth phone calls between myself, the plumber and their secretary. The plumbing company handled the drama with dignity and grace and did a phenomenal job. They were prompt, courteous and did their utmost to help us out. I'm going to drop the warranty company, but always go to them for my plumbing future needs. You won't be disappointed!

Ps. They're very affordable and won't rake you over the coals.

called to have a drain opened. They sent a drain technician who messed around for about a half hour with a snake then informed me a pipe was now broken and called the office. They informed me my pipes were old and that they didn't do anything to break the pipe. They sent out an estimator who quoted me almost 2 THOUSAND DOLLARS. Dave told me they had to hackney up my new cabinets to get to the pipe.  So I called someone else who said he could work from the outside and it would cost less than 200 dollars.  Not only did I not need the cabinets destroyed THE PIPE WASN'T EVEN LEAKING.  
THESE GUYS ARE STRAIGHT UP CROOKED.  And that's a shame. It used to be a good business before they ran around wearing 400 dollar golf jackets to do plumbing estimates.

Do not use this company.  I called with a problem in my bathroom, sent pictures of the room, the wall, and the plumbing.  Was told they could do it no problem.  Then when the guy shows up, he said that he could not do it and was rather disrespectful towards me.  1- I am not a plumber, do not talk to me like i should know the exact name of that valve.  2- I sent all the pictures and descriptions to your office beforehand.  If there is an internal communication problem in your business, then take it up with your front office, not with me.  3- Don't be a jerk to me in my home!
I asked them to come out because I was told the plumbers could fix the problem.  So a guy shows up, says he can't do and that he doesn't know why the office said he could, and then they send me a bill for $85 two months later.
I wasn't going to review them because maybe he was just having a rough day but I just got off the phone with them due to them sending me an invoice two months after the time they came out with a description of work that did not happen.  And from the start, the woman I spoke to was yelling at me and once again talking down to me.  
Do not use these people. They are either bad people and intentionally did their little bait and switch, or they are incompetent.

This plumbing company is a wonderful.  Staff is very knowledgeable and very reasonable price.  Highly recommend!!

Four weeks ago I called my home warranty company for a small leak on the tile of my laundry room.  The home warranty brought in Tritz plumbing.  The man, Mike, came into my house, snaked my line 75 feet and said he found nothing.  I asked him what was wrong with it then.  He said, and I quote, I don't know.  I asked him if he thought he fixed the problem.  He said, I don't know.  I told him that I could hear gurgling noises coming out of my kitchen sink.  He went and listened and said, Boy, you stumped me.  I don't know.  I paid him and he left.  In addition, he turned my air conditioner down from 74 to 68 because it was too hot for him to work. There appeared to be no leak for about 2 days, so I thought whatever he did while snaking my line, he must have pushed a clog through or something.  Day 3 I came home from work with a basement full of water.  About 3 inches deep.  Everything saturated.  I called Tritz and my home warranty again.  Again, Mike came out a couple days later.  He snaked it to 85 feet and said he found roots there.  He also told me that the water was just rain water and nothing more.  My kids and I moved furniture out and up to another room as we waded through the rain water.  Mike said he'd contact the home warranty and get back with me.  4 days went by.  I finally called Tritz.  They said they'd get back to me.  All the while, my basement is still soaked.  The next day when I hadn't heard from Tritz, I called again.  They said they'd call the warranty company again.  Was this a warranty issue or a Tritz issue?  I believe they are both at fault.  Tritz knew what was happening and that something needed to happen fast.  They were negligent in my opinion.  I now have a VERY hefty bill to fix everything that I believe could have been avoided if they had done their due diligence and diagnosed it right away instead of saying, I don't know.

Have used this company numerous times for our plumbing needs.  We had arranged new appliance install, we thought.  Called this morning to get ETA and was told first available is 2 days from now.  Spent our holiday weekend doing everything they told us to do...
Taking out old appliances, drying out the area because dishwasher had leaked, water proofing, etc.... The lady on the phone was rude and horrible.  I was treated very poorly.  The plumber we had last week was amazing but the office staff unresponsive and just plain rude.  So now we have no appliances for 2 days.  Good thing we rushed to get everything ready for them TODAY!!!