PlumbRite

This was the most horrible experience! We paid after hours to come after 530p on Thursday night. Logan does not know what he's doing. He said he'd take care of us and we didn't hear back from him Friday, Saturday or Sunday. On Monday we received a text that they would arrive at the home between 8a - 9a. They didn't come so we called and they told us Logan would be calling to give us our options. I called the office to complain and she apologized and said she would call me back within 10 minutes. A few hours later she called and said they would get us taken care of. Logan called and gave us a 4000 quote - over twice what it cost to have the same job done last year. it was a difficult job and it was above Logan's skill level and he just didn't want to do the job. Aksarben is coming out today, thank God - 6 days with no hot water. Thank you, Plumbrite and Logan, for leaving us high and dry! Logan told us we are customers he looks forward to helping and he would put a gold star by our name for being so nice. Maybe we were too nice! Skip over this one and call the next company, folks! You will thank me!

Daniel was professional, pleasant, and quickly diagnosed and fixed a small issue with our bathroom sink. He also explained a larger issue that will need to be fixed in the future, but not an immediate need, which was very helpful. I would hire this company again.

My partner and I hired Plumbrite Plumbing to check out a sewer backup in a rental of ours.
Matt Simet, the owner, sent his guys who came out and did a sewer line camera inspection of the pipe which showed an obstruction and then they tried to use an auger to unclog it. It did not work.
The next day they came back to jet the line with a 4000 psi water spray. This line began in a basement laundry/bathroom.  They did not wear shoe coverings, nor did they put plastic on the carpeted stairs to the basement nor on the carpet leading to the laundry room. They did not cover the appliances, walls and other items in the room.  When they started this jetter, sewer water sprayed back up the drain and all over the walls and appliances leaving a mess in the room. The carpets got wet and smelled from sewer water backing up and them dragging there equipment through the waste and back outside.
Unfortunately his expensive equipment could not do what Matt said it could. There was a much bigger problem as the sewer lines were very old and crumbling and invaded by tree roots. It would then be necessary to put all new sewer line from the house to the street.  Matt quoted $11,000 to trench from the outside of the house to the street and replace the drain. He said it would be much more costly if they had to cut the street.  What he did not figure out was that there was also a problem from the inside drain to the outside of the house.
Well this is a service not covered by a landlord policy and my money does not grow on trees so my partner took it upon himself to call 3 other companies to get bids.
Turns out Matt's bid was 3 times what we ended up paying and over double the other two bids which were all from highly reputable companies.
Matt says he charges what he does because his guys do the Best work with the Best equipment and they are the Most professional.  Well I don't believe all that but he does charge the Highest Prices.
When my partner did not get back to Matt to continue the work, Matt called my partner to ask what was up.  He was told we were going with another company and Matt wanted to know which one but my partner opted not to disclose that.
Turns out Matt actually drove to my rental property every day until the work was begun by the other company so he could find out on his own whom we hired. He actually approached the owner and chastised him for not charging more money for this type of work.  WHAT NERVE.   HELLO,  I thought free enterprise was legal in America and that price fixing is ILLEGAL!!!
My advice to you Matt, is to stop gouging the public if you need more work.
Postscript.  We cleaned the bathroom ourselves of all the contaminated spray but we incurred a carpet cleaning bill of $105.93.  We told Matt he had to pay it.  He did not. We then subtracted it from his $749 bill for jetting the line.  He was not happy about that and has since placed a lien on my property.  How petty and what a poor business man he is.

Very fast and professional. However, the technicians/ installers seemed very tired, overworked and frustrated. No complaints about the work performed, just worried about the workers themselves.