Snake N Rooter Plumbing

Don't advertise 24 hour service if you don't really mean it. That's what we like to call false advertisement

We are very happy with the work that was completed.
I did take off one star because they began work a day later than we had scheduled. In addition, the job took five days, instead of three, as we were initially told.
That being said, the guys who came to our house to work were wonderful. All of them were so nice.
Bottom line, we would hire Snake n Rooter again, and I would ask for Daniel.

Property management company for my daughters townhome scheduled a dig up fot a sprinkler repair on Friday. She took that day off work to avoid problems. They showed up Thursday morning, no courtesy knock on door, no phone call, just shut her water off. Now she cant get ready for work and when she stepped out to ask them about it they were rude. Will NEVER recomend  this company and will warn others.

They were superb. Had them check and replace an under concrete sewer line 5o plus years old.  They found the break and put everything back in the same day. Including pouring new concrete!  Bryon was wonderful.  Ask for him.  So sweet and nice to work with, efficient and client centic.  Wonderful company to work with on sewer/plumbing - they are so fair on price.  Highly - Highly recommend.

I really am upset to give this review. I have used Snake n' Rooter on multiple occasions with great service. Two days before Thanksgiving we called for service as we live in an area with many roots. Low and behold we had a pipe that had collapsed under our basement floor. They don't tell you what pricing will be ... just minimum is three grand. Could be more.  Charged us for a service call on first night but told us the check would be ripped up once we completed service ( the three plus grand ) the next day. Never happened. Cashed both checks. Super shady and don't try and call in as the grinch who answers the phone won't let you talk to supervisor. Get your estimates detailed and not just as an amount.

Snake 'n' Rooter claims to offer senior discounts.  When my 81 year old mother did not receive her discount the customer service representative, Linda, actually laughed and hung up on me when I called to inquire about my mother's discount.  The took four and a half hours to install a kitchen faucet, remove a garbage disposal and ream a couple of drains.  I think they cheated her by extending the time needed for the repair and not giving the discount advertised.  Don't use this company because they will cheat you and have a good laugh about it.

Looking for an HONEST, TRUSTWORTHY, and EFFICIENT plumbing company that can provide excellent, knowledgeable and thorough service?  I was too! And I found all those things -and more- from a company called SNAKE & ROOTER.
Don't forget that name: Snake & Rooter.
They were surprisingly able to provide our huge problem with SAME DAY SERVICE.

Typical plumbing companies force you to wait 2-3 days but my situation was quickly assessed on the phone by Debbie (whose voice was more like an angel than a receptionist) and we were immediately put on their priority list.  To my shock, their well-trained serviceman, Daniel, was driving into my driveway just 4 hours later!  He analyzed the situation then quickly put a plan of action into motion.  Within 45 minutes, my problem was no longer a problem! Now here's where most companies stop. They'd shake hands and leave.  Not SNAKE & ROOTER! ...Daniel asked if there was anything else that needed attention while he was there.  Well, as a matter of fact, YES!  And within several more minutes, that too was completely taken care of, all under the same 'service call' price.  Wow!  Ya just don't see service like that these days... without putting up a fuss, he did it with a pleasant, genuine smile.

I can't remember feeling so good about having strangers in my house.  Fact is, when Daniel left, I felt he was more of a friend than someone I'd just met.  He was that friendly while still remaining respectful and professional.  Overall, I've given SNAKE & ROOTER the highest rating possible... a well-earned 5 stars   because I found no areas of improvement needed!  

Please join me in supporting this exemplary operated company. We need to KEEP companies like this one around for a long, long time!

Gina W.
Blue Springs, MO
64014

We are so happy with our experience working with Snake 'n' Rooter Plumbing Company.  They were very responsive to messages and answered all of my questions, including giving me an hourly quote prior to coming out.  They didn't ask me to call them for the quote, all communication was via messaging which I loved.  Once Bryan showed up he worked hard to replace my shower handles but we discovered that the shower parts were so old we would have to replace the valve, handles, and showerhead.  Since Bryan was already familiar with what needed to be done, he agreed to come back out after I purchased the new parts and install everything.  The shower works great and the new hardware looks amazing.  An all-around excellent experience and I highly recommend them.

Vincent and Eric showed up promptly, got the work done quickly, and did a fantastic job!

Had a stoppage caused by roots that became painfully evident at 9 pm.  Called the dispatcher, the tech was on the scene at 8:30 am the next morning.  Problem solved.  (I think they would have come out that night for no extra charge)  They're great.

I own a business that has used Snake n Rooter for over 10 years.  It is a well run company with knowledgeable techs.  You can reach them 24 hours a day.  They have the technology and staff to handle everything from a clogged drain to a cracked sewer line.  Of course there are rare times when they  are called back to a job that didn't seem to be done just right but what business has a PERFECT record?  They do stand behind their work and will get it taken care of.  Their staff is friendly and professional whether it is the people answering the phones or the technicians.  The technicians bring mats to put down in the area they are working so you never have to worry about cleaning up after them.  It is just the way Mr. Barefoot, the owner, has structured the company.

Snake 'n' Rooter does not stand by their warranty.  I had to get another person out to fix my drain line; when Snake only went out 30 feet; should have snaked out to 100 feet.  You're just throwing a way your money using them and they don't stand by their warranty!!!!

Called yesterday, Nov.6, for a simple snake job. Office gal said I could pick before 1, or after 1 tomorrow(nov.7) I said before 1 was my choice. I waited till 12:45 today without hearing anything. I called thier office and they had no note saying I would have someone before 1 but that I was next on the list. I waited till 6pm without a service man or even a call. Wasted my entire day. How you stay in business is a mystery to me.

To say I was impressed with my experience would be an understatement.  Called Monday morning, they came out within two hours!  Everything went extremely well.  Fixed the issue, person was extremely helpful and professional...and the price was much less than I anticipated.

If I still used a Rolodex, their number would be added.  It is certainly on my phone now!!!

Absolutely the best in the industry. Where else will you find a plumbing company with employees who are clean-shaven, respectful, and polite? I have used many plumbing companies in the past and no one holds a candle to Snake and Rooter. They will take off their shoes, clean up their mess, and are in it to provide a great service. They have won MANY awards on their customer service and integrity. More than anyone else I know in the industry by far. They even treat plumbing problems of elderly folks who have cancer for free. Truly impressive.

I called with an emergency service request at 3am for a toilet I could not unclog. It's the only toilet in the apartment and we were desperate to get it working.

The technician was initially friendly, but then asked if it couldn't wait until the morning. When I said no, he openly questioned how it was that we only realized we had a problem at 3am. I won't even dignify that with an explanation. I told him that if he didn't want to do the job he should say so, such that I could find someone else. He said ok and hung up the phone.

I have no idea whether he is an owner or an employee, and judging from the other reviews I'd like to think this is an exception rather than the rule for this business. As long as this person is on their payroll, though, I wouldn't ever call them again.

I have been using Snake 'N Rooter for about 10 years.  We have a tree in our front yard that loves to grow into our sewer line, and about every 18 months, we have to have the drain augered.  They do everything they can to complete the job in a timely fashion, clean up the mess, and are very pleasant as well.

24 hour service, even on holidays at the same base rate.  First time I called them was on Thanksgiving Day, and they had the drain cleaned in under an hour.

Great business - highly recommended!

This company is absolutely incompetent they said it technician to snake a drain out and he said that they could use the toilets the next morning when they woke up the basement was full of sewer water because he had not done the job properly and he did not stress test the drain after he opened it we found a massive route clog that block the drain even after he said he'd opened it which he did not cost $5000 worth of damage to the basement company not only charged us $350 for their work but refused to pay for the damages by the way they have a F minus rating at the Better Business Bureau

We would like to say thank you to the Snake'n'Rooter team of Melissa, Jonathan, Ralph, & any other team members that assisted.  The quality of customer service we received was outstanding.  We hired another company to come into our rental property to camera & auger the sewer line.  Being that we live out of state we had to trust this company to help us in our time of need.  A big credit card charge, 1-yr warranty, & 3 days after the repairs were completed, the line was blocked . . . again.  The other company told us we would need to spend another $11,500.00 to fix the problem.  They left us with no other options.  We called Snake'n'Rooter for a second opinion & quote for the repairs.  It started with Melissa jumping right on the issue and getting Jonathan looped in to our current problem.  Then Jonathan & Ralph heading right out to the house to investigate.  Not only did they give us a more than competitive & fair quote but they went above and beyond by spending 3-4 hours out the house not only investigating the issue & looking at solutions but they did not leave the property until they were able to clear the blockage & get the line open so that the sewer was functional.  This was great news to us as the family staying at our rental property is our parents. They worked for hours on our home and did not bill us for their services and repeatedly refused to take any compensation for their services.  They stated they felt we had been taken advantage enough.  Moving forward, Snake'n'Rooter will be receiving all of our business and we will be recommending them to all family, friends, neighbors, and strangers in the KC metro.  They are a great company with great people that truly stand for doing the right thing.  Thank you from the bottom our heart & our family.  N&K

By far the worst experience ever with any company ever. I had a simple problem the cold water handle in my shower was stripped out where I had to use vice grips to turn it on. They sent a tech on Wednesday to fix it cut a hole in the wall and said you need new valves. He put a new handle on and said it will work until I come back on Friday morning at 930 with the new valve and whatnot. Friday morning comes and they are a no show and call and reschedule for Friday 430. Again they are a no show this time the manager (Edward) calls and promises me the world (new toilet new faucets whatever I wanted to make it right) says he will personally come by Sunday morning to do the job himself. Sunday morning I call because again nobody shows up. The dispatcher informs me the tech is getting parts and that they are on their way. When 1230 rolls around I call back and ask what is going on again she (Linda) says the tech is getting parts. When I continually ask to speak to a supervisor she hangs up on me. So I call back and again she hangs up on me and this goes on 27 times. All she did was pick up and hang up not even knowing if it's was actually me calling. So I had my girlfriend call and she did the same to her another 25 times. The job finally got done Monday evening at 630. The tech that came (Daniel) was professional but the rest of the company is a complete joke.

I had a really positive experience with Snake'n'Rooter. I had started replacing the cartridge on a leaky mixer valve in our upstairs bathroom on a Saturday afternoon and couldn't get it disassembled. I asked for quotes through Yelp on a Sunday afternoon and Ryan gave me a prompt reply and hourly quote. I decided to go with Snake'n'Rooter and had a phone call (as promised) the next morning to let me know the tech would be at my house by 9:30. The technician was very professional, answered my questions, had the repair finished in under an hour and we haven't had a problem since then. Next time we have a repair or project I'll be giving them a call as they've earned my business.

These guys are fantastic! I would highly recommend using them for any/all plumbing needs. They truly care about their customers and strive to provide the best service in the market. They arrive promptly and provide excellent quality work. Definitely a 5 star company.

I know it's unusual for me to get all excited about anything which isn't food.  With that said, as far as I'm concerned, if you're needing any plumbing needs, you need not look any farther than Snake n Rooter.

I've had to call on Snake n Rooter for their services a few times over the past few years.  The first time I used them was because I had a coupon, and I don't even remember what the coupon was for.  I do remember, however, WHEN I called them.  It was a Saturday afternoon and I had some unsavory business going on in my basement.  Being that it was a Saturday afternoon, I was expecting to get raped (and not kissed!) with weekend rates, or I figured I'd have to put up with the unsavoryness (is that even a word??) until the following week.

Well, the first thing that impressed me about Snake n Rooter was the fact A REAL PERSON ANSWERED THE PHONE ON THE WEEKEND!!  AND THERE WAS NO AUTOMATED, PRESS THIS BUTTON, SAY THIS THING NONSENSE!!  It's been a love affair ever since.  So, a real person answered the phone, she was extremely pleasant and let me know she could have someone out to my home the same day and, wait for it, WITHIN THE HOUR!!!

True to her word, a very polite and very clean gentleman showed up not long after I got off the phone.  Not only did he take care of the basement issue, but he gave me a suggestion of what to do to prevent that situation from happening again.  And for the coupe de grace, the charge was extremely reasonable AND there was no extra charge for the weekend appearance.

I was sold!

Most recently, I had to use their services again today, this time for a clogged tub.  Once again, a very nice young lady answered the phone (on a Saturday!) and let me know she'd have someone out as soon as she could.  After maybe an hour, the plumber was here and had the issue taken care of in about 20 minutes.  And once again, the plumber provided some insight on what could be done to help prevent the issue in the future.  

In short, not only is Snake n Rooter fast, reliable and reasonable, but they don't look to rip you off either.  They will provide cost estimates over the phone, but remember, it's an ESTIMATE.  to that end, the estimates, at least in my experience, have been pretty spot on.

I am definitely a fan and I would highly recommend Snake n Rooter for any plumbing emergencies.

We have used these guys for various plumbing and drain work for several years and we are very pleased. We've always been well informed before they start the work, its always been a fair price and their guys are clean, polite and professional. We have come to trust them enough to have them out to install an entire septic system leading out form an existing building on our property so we could build offices and a small apartment for guests. Tons of work, great restoration of our property after they installed all of the new lines, fixtures and septic system. Everything is working great. We are very pleased with their services time and again and happy to recommend this company to family and friends.

Within 6 months of the warranty, 2 techs were over to work on my slow draining pipe 4 times!. It is only 4 ft. from the main drain pipe. I told both of them that hand cranking snake doesn't do the job! To summarize the whole thing, I will never use this company again.