Roto-Rooter Plumbing & Water Cleanup

Mike came out earlier today and was awesome to work with. Very knowledgable, professional and friendly.

Mike was amazing! He not only found my problem, he suggested the water restoration program to me and had Chris at my house in 45 minutes. 1 hour after Chris' inspection Zach was there with a team ripping out my carpet and damaged drywall. This was only after they called my insurance simony for me and filed my claim. They are dealing directly with the insurance company. I have never had such a pleasant experience dealing with a situation like this!  Thank you and A++++ to Mike, Chris, and Zach!!!

Holiday weekend-so they were short on workers-but they did come within 24 hrs and fixed our root bound drain-techs are very friendly-$250-but they do guarantee the work for 6 mths AND they came out fairly fast for a holiday weekend-I would definite recommend rotorooter!!!

The manager of the St. Louis office asked me to update my review, and I told him I would, so here we go.

The company still gets one star. There are many reasons for that, but I have to be fair and say that they did indeed send someone out who was congenial and fixed my problem. However, that was two days after the original missed appointment and me asking a technician to get out of my house on the second day of this odyssey  when he told me he wasn't going to wait around while I moved some plastic tubs out of the way so he could get his machine to my drain.

I spoke with the manager of the St. Louis office one of his assistant managers and people in their corporate office in order to get my drain opened. It took a lot of time and aggravation, and I certainly could have found someone else to do the work, but I had used this company in the past and was willing to give them the benefit of the doubt.

As a consumer who was inconvenienced and treated badly by this company, I expected that they would come up with some sort of compensation for the missed appointments the two days before and the way the technician treated me on the second day of this situation. But that wasn't exactly the case.  

A very nice plumber came out and finally spent about 20 minutes and charged me $264 (minus a $40 coupon from their website) to do the work. What they did was give me a bottle of enzyme drain treatment solution which retails for $61 but must cost them much less than that for my trouble. Then when I spoke to the branch manager, I asked him why they didn't come up with a meaningful compensation and he told me they would give me $50 off my next service with them. Then he asked me to revise my review. Which I'm doing now.

Something else yelpers should be aware of is that when the technician leaves your house they give you a piece of paper asking you to give them a review and once a week they draw 1 name of someone who's reviewed them and gives them a refund on their service. I don't mind a business asking for reviews, that's just part of the world today. But I think all the reviews NOT recommended by Yelp might be people trying to get free plumbing.

What I use Roto-Rooter again? I don't think so. Do I consider the work they did for me adequate? Yes, but it took far too much time and effort to get it done. Am I satisfied with the work? Truth be told no, I overpaid, was inconvenienced, and should have been treated better by the people both in the local and corporate offices. I still haven't heard from that Pat woman who responded (or had a bot respond) to my first review, and one would think she might have followed up to see if I was taken care of

Take my reviews for what you want. Maybe I'm a little extra miffed at the situation. Maybe I'm just willing to tell it like it is. But I always believe that forewarned is forearmed.

I'm only giving it this many stars, because when it comes to actual cleaning, they did an amazing job. We had some water in our basement and the cleaning crew did a great job. When it comes to showing up for appointments though, they did not follow through. They also did not communicate that they'd be running late or wouldn't be able to make it at all. Initial call, they said someone would be here in an hour. 2 hours later, we had to call them back only to find out they couldn't get a hold of anyone. (Maybe don't promise a crew in an hour before you call a crew to confirm one is available in that time slot!) Roto Rooter also promised they'd haul off all our stuff that got ruined in the water. We had to make 5 separate appointments for them to come over, because they kept blowing us off and not calling. We'd make an appointment, they wouldn't show (or call). We'd call the next day and make another appointment. They wouldn't show up (or call). Again. Over and over. It was a little over 2 weeks of rescheduling appointments they wouldn't show up for and the job is FINALLY done. It's been ridiculous and unprofessional and frustrating.

We called Roto Rooter after business hours for an emergency and they were able to send a tech out within the hour at no extra charge. The techs were patient and answered all of my questions and concerns. They made a stressful situation manageable and I would use their service again in the future.

I was very disappointed with the service provided by Roto-Rooter.   I have been having problems with the pilot light burning out on the hot water heater. There is a wind tunnel on the side of the house where the exhaust stack is located.   The service technician arrived as scheduled and checked out the system.  My mother was at home at the time.  I was not home.  Mechanically everything checked out fine (which we suspected).  The technician recommended a flew liner for the water heater venting.   I tried several times to speak with the technician as I had some questions regarding his recommendations.  I wanted to understand how the recommendation would solve the pilot light burning out.   Despite calling five times, I never received a callback from Roto-Rooter. It seems they were only interested in collecting the $99 service fee.  I will never use them again.

Scheduled on Wednesday, scheduler told me Saturday between 8 am and 12 pm. I asked specifically if the job can be done same day and the scheduler said yes if I agree to the estimate. Technician arrived an hour and a half late. After waiting all morning, the only thing that would have made it worth it is if the job was done. Technician informed me they cannot do the job same day and it would be a big wait. Keep in mind, these toilets are taking up half the house and we didn't get any other estimates for to roto rooter telling me they could get the job done. Highly UNRECOMMENDED.

Had 4 of water in my basement.  These guys came out at 1 in the morning and took care of it.  Thanks Matt!

Woke up to water coming out of my kitchen base sink cabinet Tuesday morning.  One call to Roto Rooter St Louis and I had an appointment an hour later.   I received a call 30 minutes before my technician's arrival.  Shawn was polite and professional, providing me with an estimate prior to initiating services.  We have a new disposal with a 1 year warranty and a new spray head (thanks to a thorough checkout of our plumbing).  We will be utilizing Roto Rooter again soon as we switch out our bathroom sink faucet!

Had Rotor Rooter come out to check a leaky bathtub faucet in an older rental property.  The guy was talking crazy,  He told me to fix the problem it would be $259 for the first hour and $150+ for the following hours and the job would take about 3 hours.  He said the 2nd option  was the best and it would be a flat rate of $1200.

I sent the pics to my friend who has over 60 rental properties and he said the guy was CRAZY!  My friend came over within 20 minutes, look at the job and said we'll fix it for less than $20.  True to his word, we fix the problem in about an hour and fifteen minutes and the total cost was about $12 and his time.

ROTOR ROOTER IS A TOTAL RIP OFF!!!!  I knew better.

I am updating my previous negative review after the the manager, Steve, called me and offered a partial refund.  I still have some reservations about recommending them  but I was impressed that Steve seems to really want his customers to be satisfied.  Hence a 3-star review.  My reservation are that I was told they often give free estimates of the work and sometimes charge $150 to come out and diagnosis. In my case, I was charged $150 for a misdiagnosis resulting in 3 extra days and two USP overnight fees and another charge.  At the same time the technician would not honor the discount coupon offered.  So that is my neutral review.   It still reads a bit on the negative side, but the manager is decent about it and will try to make things right so that is worth something.

Had Roto-Rooter come out multiple times.  Their technicians are always very nice and tolerant of the dogs (who are overly friendly at times).  They might be a little more expensive than some smaller companies but they almost always have somebody available to come out right away when we are in need.  Pretty much the only time we call is when we have a problem and need some form of immediate assistance so this is a big plus for us with a company like Roto-Rooter.

I had a clogged kitchen sink drain. I tried using Drano. I snaked it with a 25 ft. cable. After the third try, I decided it was time to call a professional. I called Roto-Rooter on a Monday afternoon, they offered a time window between 6 and 10pm. Steven arrived around 8pm. He was friendly and professional. He snaked the drain a few times to make sure the clog was completely clear and he was finished and out the door by 9pm. For those emergency situations that require a professional, it was a good choice.

Had a leak on my backyard spigot. To get it fixed it had to be brought up to code and a shutoff valve installed. Technician Bob was very nice and professional. The whole process didn't take very long at all and he was friendly when I kept asking questions to try to learn more! First time using RR and would use again (if I can't fix it myself of course).

I can't give 5 stars as the price is high ($264 for the service call and drain clean, this is the flat rate - found a coupon on here and saved $50 so it came out to $214 for an hour of work) but when it's a Sunday and you have a backed up mainline and can't flush or shower and nothing you have tried yourself works, then call Roto Rooter. I had called around to various companies to see if I could get some one out today to fix the clog in the pipe and was either told no, too busy, would have to come out Monday or possibly in a few hours or later in the evening (no guarantees or even a decent timeframe) or like one unnamed local company who offers a $75 service but was completely rude and actually hung up on me, I was getting to my wits end. I didn't want to just hire some random person, I wanted a reputable company in case anything went wrong. I've only lived in my older 40's built home for about 2 months and this happens. I had yuck backing up into my basement and really couldn't afford to wait. Finally I just called Roto Rooter knowing that they would likely be the most expensive but for this particular problem, the speed of service, helpfulness and nice technician made up for the cost. I called at 11:30am, was told sometime between 12-3:30pm, received a call back about 8 mins later, was told technician would be there in 30-40mins and he arrived at 12:45pm. Gave me the overview and spiel plus price quote and I just said, go for it. I needed it clear. He snaked the pipes from the road through the house, it took awhile (it was pretty backed up) but he cleared it out so the water was running again, cleared a couple small roots and gave some suggestions (water seems to be running slow so it could likely use a high pressure flush but it would have to be another service call as he did not have the machine for that on his truck) He had me run the water, flush the toilets, etc and everything seems to be working fine now. Technician was named Steve #3152 and he was pleasant, answered the questions I had and explained where/how the pipes run, what he would be doing, in and out in just a little over an hour and while he offered suggestions and additional services, he in no way pressured me or made it seem like those services were desperately needed. I'll just keep an eye on the lines and if I have to have it flushed or snaked again, I will likely call Roto Rooter. Quick and personable service, even the two people I spoke to in their office/call center were pleasant to deal with unlike all the other companies I called!

Called Saturday morning about a leaking connection under sink in master bathroom.  Service man Don arrived within 2 hours of my call.  Don was courteous and prompt.  He was able to resolve the problem that same visit.

Nick from Roto-Rooter was fabulous, he was very kind and efficient and took care of the problem quickly.  He helped me understand what was going on in my pipes and gave me some great preventative maintenance advice.  I am grateful Roto-rooter was there to help when my plumbing was not working!

I'm very satisfied with the service provided this evening from Roto-Rooter!  We have been having issues with the kitchen drain and after exhausting all home remedies, we decided that it was more serious.  Our service tech Justin was courteous and professional, and went well beyond the call of duty to clear our drain.  Making the job more difficult was the storms in the area, but within an hour our problem was solved.  Thanks Justin!

I've owned my house for 3 years, my first house. I dreamed of it my whole life. I worked hard, built a good credit score, and was finally able to get it! This last weekend our sewer backed up. Sewage started coming out of the bathtub and didn't stop and I couldn't stop it. For 6hrs the water came up over the top of the tub and onto the floor. Roughly 2 1/2 inches of water stood on the bathroom floor for 6 hrs on a Sunday while I waited for my home warranty company to find a plumber. My husband was at work and I was at home tending to the damn of towels that I built to at least contain the damage. I finally got tired of waiting and googled 24 hr plumbers. Roto-Rooter came up with a decent star rating so I called them. I told them it was an emergency and that I had sewage rolling out of my bathtub at a high rate and I couldn't stop it. That same sewage was leaking from the floor of the bathroom into the basement and when I went down to look there was like half a foot of water down there and under the bathroom, it looked like someone had built a rain shower.  A guy, a Sewer solution specialist showed up first. I was so relieved. It had only been me, my brother-in-law who had a stroke that lives with us, and my 2 cats. I was just glad someone had shown up. Someone who could reassure me that everything was going to be ok. 6hrs with helpless innocent beings that I was in charge of and I had no idea if there was going to be a fire from the electricity, how high the water was going to get, and what I was going to do with my charges if one of those things did happen no car, and I don't know any neighbors. To say I was relieved is an understatement.  The guy said the plumber would be there shortly, and those magic words I was waiting to hear, everything is going to be ok. The guy walked around looking at the damage, exclaiming about how we needed to get on top of this water damage and start right away because of the mold. I listened as he told me about all they could do and fix. I was almost limp with relief that this nightmare of a bad Insurance commercial was gonna come to an end. The plumber came. Jacob. Jacob was amazing, the kid worked from about 7:30 till 1 am to get the clog out. the whole time with a smile on his face, even though he had been up and down my steps about 15 times. he couldn't get the clog and came back the next day at about 10 pm that night to finish the job..The guy had left about an hour and a half after he'd gotten there. Only after he asked me several times if I had Insurance and what kind and reassured me they would take care of everything. It only took Jacob about an hr and he got the clog. He gave us a bill and he left. This is where things start getting bad. I want to make it clear that the plumber Jacob was terrific before I go on. I don't want anyone to think he wasn't. The next day the guy called my husband and asked if we wanted to use Roto-Rooter for the water clean-up and mold remediation. Did I tell my husband absolutely, after hadn't the guy been my hero? My buddy? The one who let me know that all wasn't lost and everything would be ok? And they were right there ready to get things going without us even having to look for anyone else? The guy was there within 30 mins. We walked around, him telling me each thing that had to fix, and letting me know that Ro-Rooter even had relationships with contractors who could come and fix everything when they were done. We sat down at the table as he talked and I and my husband was in a daze from no sleep and worrying about our house all night. I signed the paper saying I wanted them to clean up and then he left. Before he did though he let us know that his guys would be at the house the next day to start to clean up. The next day I got home from work and there was a dehumidifier in my bathroom, I was a happy woman, it had started. The next day I took a shower around a giant fan and Dehumidifier. I didn't care, it was worth it. I got ready. brushed my teeth and went to rinse my mouth with the water I was about to cup in my hand when I got shocked! I jumped back from the sink when I realized I was standing on the cord from the dehumidifier. I finished getting ready, went to kiss my husband goodbye, and warned him to put his flip-flops on when he got out of the shower I had gotten shocked. He said is that what that was? I got up in the middle of the night and went to the bathroom and when I washed my hands it hurt, He said he thought he had layed on his hand wrong. The next day when I came home there were several big fans and dehumidifiers in the hall, bathroom, and basement. It was very hot in the house though. I looked at the thermostat and it was 83 in the house. I just thought that was what they wanted for things to dry out faster. When I got home that night it was still hot. 85 degrees. The air was on 63. We went to bed that night with no covers with 3 fans on us. This morning when I woke up it was 87 degrees in the house and the air was

Too expensive for a drain clean out ($274), but came in just an hour from the call and it was done quickly, snaking out around 35 ft down the line.  There are usually coupons on the website too, be sure to use those!

Great job unclogging basement floor drain.  Arrived at time promised.  Justin, the technician was very professional and courteous

They never showed up! I called at 2:15 to make an appointment to have a drain pipe clog removed in the St. Louis MO area. First of all I have 15 years of experience as an assistant starting off as a receptionist so know the rules of being a gate keeper. I asked the scheduler if they had any specials and was told that she does not have access to that information. I let it slide knowing that all it takes is a google search at the most to find it and I am empathetic to anyone in the customer service field. I was given the time frame of 5:00-9:00 pm. We made sure that our entire evening was free to wait for a plumber to arrive. With a 8 month old baby on a schedule thats not always convenient but neither is a drain pipe clog and needing a plumber to fix it immediately. At 7:44 pm they called us to let us know that they have not forgotten about us and that they will give us a 30 min. courtesy call. No one had called and it was 9:24. So I gave Roto Rooter a call again. and was on hold for several minutes. The receptionist let me know that they would give me a call back. So at 9:37 they called and I asked how much wait time and they said that we were next in line and that we would get a courtesy call. Kind of annoyed but great to know that we were next in line. Then... At 10:21 they called to let me know that they did not have a plumber available and asked if I wanted to reschedule for tomorrow morning. I said that if we wanted to we would call back. ALL OF THAT TIME WASTED FOR NOTHING!!! So. They have lost business and pissed us off as future customers.

Had a sewer back up due to a clogged drain.  Roto Rooter said someone would be out between 8 and 10 a.m.  Service Tech was out at 8:30, and within an hour had the problem cleared.  Yes, you can probably find the service cheaper, but I've found Roto Rooter to be very quick and efficient.

Had a washing machine drain that had been backing up.  I was able to schedule an appointment online at 3:30 for an appointment the same day between 6 and 8pm.  I was notified at 5pm that a technician could be there by 5:30 if I was available.  Dallas arrived at 5:30 and couldn't have been nicer!  It turned out my main line was also clogged and I hadn't even realized it.  Dallas fixed the problem efficiently and correctly.  Just did my first load of wash without any water in the basement!  Scheduling was convenient, service was excellent and my problem was fixed!

Excellent.  I called with an emergency.  A pipe in the basement had sprung a leak and was spraying onto the wall and an electrical outlet.  I called Roto Rooter.  They gave me a 3 hour window, but actually made it to my house within 30 minutes of my call.  Don appraised the situation and had it repaired within the hour and it was less $50 less than he had originally estimated--though what he originally estimated seemed pretty fair.  Don was friendly, honest, and fast.  Whew!  I thought it might be a big bill and I'm so relieved!

Yes, they are on the higher end with price and will give you a quote before they start so you can say no thank you. For me personally after talking with my two guys I felt they had more knowledge and personal skills than the other knuckleheads I've had out years before. I had two services done with Roto-Rooter in St. Louis at the 2671 Washington Ave location since I'm selling my house in Shrewsbury,MO:

1st was for cleaning the main sewer line and camera: I was happy when I met John Zensen #3201 since he was professional right off the bat, I can't stand when people show up and are unprofessional and/or have an attitude. John was great, walked me through everything and explained it nicely to a person not in his trade. Roots got cleaned out of the sewer line and he used the camera like a pro. I'd highly recommend John and Roto-Rooter.

2nd was for the main water shut off leaking: A different John #4592 (and his ride along Keith) were more than helpful. Again when people come out and work on your house you wan to feel like they care and are trying to do the right thing at the least amount of cost. John couldn't give me a direct quote since we had some corrosion on my valve. He gave me two estimates, best case and worst case scenarios. We lucked out the best case was the issue and saved me a few hundred dollars. Nice guys and great attitudes.
Roto-Rooter is 2 for 2 with me and if I need further work they are my first call.

My son complained of a clog in the bath tub.  After several months of a temporary fix using DRANO (which can harm your pipes) I decided to contact Roto-Rooter.  Their website is easy to use - I scheduled an appointment at 11:00pm at night.  The website gives you a 2-hour window to choose from and they contact you 30 minutes before someone arrives.  A friendly person came to my door, with a van clearly marked who they were and a uniformed worker talked me through the process.

He quoted me a price for three different strategies for fixing my problem.
They were careful to use a tarp in case of a mess - which there was none.

I found a $40 off coupon their their website which they gladly honored and they were in and out in less than one hour.

I was quoted additional work that could be done - but only because I asked for a quote.  I always recommend Roto-Rooter.

The technician seemed very knowledgeable.  Very nice. Seemed to do a great job. HAPPY to have hot water once again

The service was excellent.  The individual, Michael was polite and patient.  He arrived quickly, explained what he was going to do and exactly how much it would cost.  He then went about his task without taking breaks, etc.  He did not leave a mess at all.

John Zensen arrived within 20 minutes of my initial call! He was awesome.  I would recommend him highly to repair any drain problem!  

Stacy
Richmond Heights, MO

My garbage disposal died. Not an emergency. Called Friday, they sent someone Monday afternoon. THE PLUMBER WAS EXCELLENT (Kevin) He was polite, followed COVID guidelines and did a great job from what I can tell.  The problem was the cost. Not even a vague quote as to what the cost would be, I had to agree to a $69 service charge if I didn't  accept the in person quote, which I was fine with, I mean how much could it be to replace a disposal? My guess was an hours worth of labor? Ok. Kevin called me at 12:38pm to tell me he was here and I went down (I live in a high rise) to let him in. He was in my home by 12:45 and I was quoted  $199.46 for the new disposal, that's fine, high, but they deserve to make a profit. No big deal. The problem? $435 in labor. What??? Kevin, how long will it take? He said about an hour. Being the lazy moron that I am? I said just do it.  Paying the $70 for nothing, plus the hassle of finding someone else, the fact that I had the day off work, put me in a cruddy spot. He went back downstairs to get his supplies. By 1:28pm I had paid. The actual job took 30 minutes. How dare you put this poor man in the position of ripping off customers for you? I guarantee he isn't seeing anywhere NEAR the $435 per hour you are charging in labor in a NONEMERGENCY situation. Absolutely criminal. Will never use RotoRooter again. Although Kevin, if you ever branch out on your own and open a plumbing business? I'd happily pay you and tell all my friends! Good guy.

Totally agree on the bad review of Roto Rooters! They ballooned my family too - for a less then 3 min of work charging over $250+.

Miserable company, F+

Plus+ for making job done
F for the over expensive service

What a painless process. The tech Cody Kemper #7338 was very helpful explaining the possible issues and cleaning the drainage line. He explained everything in simple terms and recommended what is best for me. The clog was fixed in no time. I was surprised that every service come with a 6 months warranty. This will give me some added peace of mind.

Wanted to add that I called as soon as I notice an issue and they sent a tech out within an hour. 24/7 is nice especially with no added emergency fee.

I had several items worked on as I had been putting them off for years.  Robert kept me updated and informed through every step of the process.  I had so many items on my list and so little time that Robert split the work up into two days.  I felt well taken care of and will recommend and use them in the future.

Scheduled an appointment online, never received a confirmation or response.
Followed up with a phone call to confirm the appointment, again no confirmation or response.
When I called to cancel, they did have my appointment on the books but never communicated when/where.
Thanks, but no thanks, I'll take my business elsewhere.

The 2 gentleman who performed the service were very nice and got the job done. I was not impressed with the clean-up though. Left a big smelly mess for me to clean up at 10:30 at night under my sink, all over my stove, cabinets and under the sink. In my opinion it was expensive for cleaning out just the one pipe. For what I was charged they should have done the upstairs too!

i called for drain that was clogged. they never told me the rate per hour. they called and told me that he will be here in 30 to 45 min. after a hour i called and they checked with him and he would be here is 15 to min. i gave him a hand while he was here and he made a mess with the water. he was here for one hour . he didn't want to take a credit card for payment so i payed cash and the bill was $265 for clogged drain for one hour.  over charge to me!!!!!

Shaun with Roto-Rooter was amazing. He explained all of the estimates and repairs simply so I knew what was being done and what I was paying for. He was efficient, pleasant to have in the house and an all around nice guy. He even left us some recommendations for our next repair. I would use Roto-Rooter again because of his amazing customer service.

If I could give a zero I would paid 275$ for the tech to wind up the auger in the drain at 10 feet. He could not identify our clean out valve. Red's Sewer fixed the problem for half $ and are the real deal.

I will never again call St. Louis Roto-Rooter for plumbing work. I needed an estimate/repair of a burst pipe and was promised that someone would come from 12-4pm the next day. After taking time off work to be there during the time they were scheduled to come, they never came. After they failed to show up I called them (they claimed they were too busy) and they rescheduled me for the next day from 12-3pm. The next day (I had to take more time off work) they failed to show up from 12-3pm so I called them and they said they would be there a little late. After an hour of no Roto Rooter I called again and they just kept transferring me to different dispatchers who said that all plumbers were busy that day. In the end, no one showed for the second day in a row and I found another plumber elsewhere. Again, if you need plumbing repairs (especially time sensitive repairs) DO NOT CALL ROTO ROOTER. Very unreliable.

They came out to my house in a quick time frame, but as other reviews say, they are quite expensive.  I give 3 stars because the technician was able to locate the problem (big problem).  He couldn't fix it because it's more than a Roto-Rooter job, it's a full digging out of the sewer pipe and replacing it.  I was pleased with the service, but it's a little pricey.

FINALLY! A plumber I actually trust! Don was awesome and fair when it came to repairing my sink. This is the first time in fifteen years of owning my home that I have not felt ripped off or taken advantage of, especially being a single mom. I am so grateful to find a company that met and exceeded my expectations on all marks.
Highly recommended!

We had an emergency basement flood during sub zero wind chill and snow.  Roto Rooter was on the problem within hours of our phone call!  I was impressed with how well Matt (3964) explained our issue.  He didn't try to sell us something that wasn't going to work... he could have though!  He was very nice, not condescending and professional.  He also didn't complain about the cold and the snow he had to stand in and try to loosen frozen screws off the septic lid.  A real trooper!  We'll definitely use Roto Rooter for other drain emergencies!

Jefferson County, MO.  I had a plumber at my house working  on leaking faucet on a Saturday - suddenly he fell ill and had to leave in the middle of the job!  I needed it fixed that day, as we had to shut off the main supply due to the shut-offs under the sink also needed repairs as the leaked.  I had used Roto-Rooter in the past for plumbing needs, so I phoned them and they said they'd have someone out in 4hrs - 10 minutes after that call, an employee, I think his name was Tom called to inform me that the service technician in my area had to leave a job to go home for a family emergency and asked if I could wait til Monday.  This was not an option based on the above- I asked him to find someone... there has to be someone who can come out.  He said he would see what he could do... then he called me back and said that he had a plumber who could come in a couple of hours.  The plumber, Don, arrived around 8p.m. - he was very nice, and professional and sympathetic to my needs.  I was so happy with the effort put forth by Roto-Rooter, which was above and beyond -  to find me a plumber.  Don replaced the faucets and fixed the leaks.  However... I was a bit sticker shocked by the labor charges...  and am hoping that I can win in the weekly drawing to recoup them.  :-)    Cindy
Ticket #59-18333420

Watch out for these so called plumbers.  They will come out to your house without charging a service fee but when they get there anything goes.

I have a crawl space under my house and I was told there would be a  service fee to crawl under the house to inspect the leak.

I laughed and said no there wouldn't be a fee because you don't even know what needs to be fixed.

The guy suited up with knee pads, shoe protectors, and a hair net and crawled 10 feet under the house to inspect the leak. Then came back and told me it would cost a minimum of $500.00 to fix.

I declined their service and called another plumber who fixed the problem for $150.00.

Roto-Rooter only knows one starting price, $500.00

Please avoid them. Rip you off bad on price. Roughly 8 times more expensive than a regular plumber

I used their environmental clean up services. They showed up 3 days late with no calls or excuse. now the appointment to remove the equipment appears to be another failed missed appointment, no show. When you call, no one knows anything and they will get back to you. But they never do. Horrible.

I called this plumbers to help me out on our water pipes, their service was good it take too much time to fixed all the problems and I'm disappointed because they came late. They provided a satisfactory service but I paid too much for their service. But anyways let me say thank you for the service although it was more than expensive than what I am expecting. Hope next time you'll come on time and hope you'll have cheaper price for your service.

Very quick and friendly service, yes they are a bit pricey but when you have a backed up drain and need quick service these guys do a great job. Their work is guaranteed.

Called my regular private plumber at 7am this morning with a critical crisis of a clogged pipe and broken pipe.   No response by 11am.  This is a private, individual plumber I have used for 15+ years and goes to my parish.   Nonethelss, I called Roto-Rooter and within an hour they were at my house, provided me an accurate and competitively priced bid.   By 1pm, the house was back to normal operations along with recommendations and helpful hints to avoid future issues with my plumbing.   Still no word from my private/independent plumber........Roto-Rooter and DON ROCK!  High level of comfort with them.  They are now my go to group.

Not sure which one came to my parents home in South St. Louis, but Kyle, Gabby and Mike (in training) were wonderful. Worked until the job was finished. New my folks didn't have a lot of money and worked with us to make sure they had a functioning toilet. They were my angles. I would recommend any of these men.

I highly recommend Roto Rooter for your drain service needs. They are very professional, efficient & service you in a timely manner. We had Patrick as our service man, he did a fantastic job! We had used them almost 3-years prior and did not hesitate to call them back to our home.

The best part about Roto Rooter is that I called at 9am and they came and left by 9:45am. No two hour window, no real advanced scheduling. The only downside at all was that it was a bit more expensive than I was anticipating. I found a $40 off coupon their website which helped, but it was still over $200 for 20 minutes of de-clogging!

My washer backed up in the kitchen (slab) and that caused my bathroom to back up as well.  What a mess!  A buddy tried some kind of liquid (with sulfuric acid) and that failed so I had to call Roto Rooter.  (I'd used them in the past.)  The first technician was only there an hour and did attempt to get the drain to clear but said he could not and basically told me I was screwed. That it needed to be fixed yesterday. I knew that in order to get into my area's sewer lateral program I needed a video camera done so he called someone else.  The 2nd technician (John Z.) was awesome. He was really only there to video camera the drain but couldn't view more than 2 feet in so he went and grabbed his cabling and didn't give up until he got 2 HUGE roots out for me so that I could actually function!!!  THAT was above and beyond!  Great customer service!  THAT is someone who makes a name for the company! Had it not been for him, I probably would've given only 1 star.

First I want to say that Roto-Rooter is a company that will solve the problem, they are rather friendly and professional, but it will cost you.  Roto-Rooter is extremely expensive and you can get the same service from a small business for half of what they charge.  

We had 5 backups in just a matter of months.  It took Roto-Rooter 5 trips to finally do something more than just snake the line and find the problem.  We live in a older house and our pipes under the house were compromised to the extent that they needed to be replaced.  Roto-Rooter did cut us a break on the jet out because they missed it so often, but I already paid close to 1 thousand dollars getting the lines scoped just for them to miss it and snake it, then have to come back out and do it again and again and again.

To replace the pipes they were going to charge 8 thousand dollars.  This was for 11 feet of pipe and some digging.  They would have destroyed my foundational wall, side walk, and basement floor and not replaced any of it, that was my problem.  Also, all the dirt left over, would have also been my problem.

I called another company and got the same service, plus all my concrete replaced for only 4 thousand.  Half of what roto-rooter wanted.  I understand that companies are in the business of making money, but this is close to robbery.  Even with additional overhead, why do they charge double what a small company does, is the small company doing it for free?  I doubt it.

Anyway, Roto-Rooter will solve your problem, they will be friendly and honestly they are professional and patient, but the cost is just too high.  They are also very willing to lower their prices given a little pressure, which just screams that they jack their prices up for those people who don't know any better.

Also, their technicians must be on a commission basis.  It's insulting to get a quote for 8 thousand dollars to tear up your yard and basement and have the technician stress that we needed to call him first before we called anyone else.  Just added insult to injury that these people profit from stabbing you in the back with a bill you can't afford for work that has to be done.

Call a small business plumber, get the same results for half the cost.

Update** I decided to upgrade my review from 2 stars to 3 stars.  Since my complaint really deals with pricing, I felt it unfair to only give two stars when the employees, at the least, are professional.  It isn't the employees fault that corporate over charges.

Called at 7 pm because our basement drain is backed up and we have standing water in the basement.  Dispatcher promised someone would be onsite within 3 hours.  Now 3+ hours later I called and was told they don't know when someone will be available.  After reading the other reviews, I'm thinking I should cancel the service.   Sounds like the company isn't that reliable.

Horrible. I live downtown. A guy from here comes to my place and can not fix my garbage disposal. My mom spoke with the lady at the reception on phone. They agreed for NO CHARGE because Access company could not fix my problem.  The guy with this company told me i had to pay $175 for seevice charge. Alone.  He did not fix a thing.

Had a major issue saturday night. TWO guys came out and basically had me thinking it would be in thousands to fix but they needed someone with a camera to verify. mind you this was after hours of them working. The next day Jason came out and instantly knew the issue. did some testing verify, then within the HOUR had it fixed. Jason is amazing.

RR if you read this - Please don't hire inexperienced people to be scheduled for emergencies it just adds to the headache!!!

Prompt, quick, kind. They fixed my kitchen sink/garbage disposal in about an hour. Nice guy.  Very expensive.

i have been having problems lately with my basement backing up.. I called and had roto rooter out and cleaned out a drain.. less than a month later I had to call them back out for the same problem.. First employee was Justin and he was so sweet and helped as much as he had thought he could have done.. the second time Gabby ( 3378) came out and cleaned another line for me.. He is a very nice guy and so far we have not had any problems.. They really are fast to send someone for help.. Thanks guys for coming out so quickly.. I really think Roto Rooter is an great business.. I would refer them to the Imperial area ... The only thing I don't agree on is they do over charge for 15 minutes of work, though I understand they have to charge to stay in business.. I so wish they would cut back on prices...

the plumbers who installed the hwh were very professional and thorough. They explained what they were doing and gave an estimate of when they would be done and approximately how much it would cost.

the scheduling agent, Chad, kept us up to date of where we were on the list and was diligent in finding someone who could come immediately.

I called this morning and had a rep scheduled immediately, after calling local places no one would pick up the phone and/or had availability until the next week which just wasn't an option for us. The rep, Robert (Bob) Johnson was great, he updated me by my phone when he would be here and when he was on the way. At first I wasn't sure if the price was too high but watching the effort that went into the work and the extra mile he went to be neat and clean at my house it was certainly worthwhile! I had my plumbing replaced under my kitchen sink and it looks great, works great and the work was done quick! Definitely would use Roto-Rooter again!

I called for an issue at noon on a Friday and the plumber was at my house before 1:00. Great service compared to most plumbing companies. The plumber was knowledgeable and explained two potential issues related to drains. He checked and fixed both. He suggested future services to avoid further problems, but he didn't make a hard sale, which I appreciated. .

I was very pleased with the service I got from Derek (4079).

Steve Martinez from Roto Rooter helped me when I was in an emergency situation with a bad plumbing leak.  He did a great job saving my ceiling and hard wood floors from water damage!

We had been in our new house one week in south St. Louis and discovered sewage coming up from the basement drain. My husband immediately called Roto Rooter, since we've had a great experience with them in the past. They were at our house in one hour, it was after 6pm and dark, and our tech worked quickly and efficiently. Thanks Justin and Roto Rooter!

The water was starting to back up in the pipe from my washing machine and spilling on to my basement floor. Had a similar issue a few years ago. Also had a curious odor coming from my bathroom sink. The customer service rep was very friendly. Offering to send someone out within two hours of the request. The service technician was on time. I didn't have to wait around all morning for him. He was friendly and he knew exactly what to do quickly and efficiently. He took my web coupon and suggested using the Roto Rooter product for my smelly sink. Worked like a charm. Would recommend for all my South St Louis neighbors and will use Roto-Rooter again.

Worst experience I ever had with this kind of repair situation . The person arrived on time, that was nice. However he was very rude and refused to work on water heater unless I agree to pay him $350/hr for the repair not even including parts even though when we talked to the office, they would  charge $69 for diagnosis first.
Then he was on and on about we need to just replace the water heater. Eventually I decided not to use him for repair nor replacing water heater. I felt like This guy like to extort money out of you with your emergency situation.

Matt #3964 was very helpful and courteous. Did an amazing job. I was VERY satisfied. Arrived on time and worked hard.

Roto-rooter 9/28/10
I called Roto-Rooter late in the day when the drain in my basement backed up and started bubbling up with sewage. They came out that evening and spent two hours cleaning the drainage line and the main line to the backyard -- outside in the dark. Very nice. Explained everything they were going to do ahead of time then after they finished, took the time to explain what they found and how to prevent future problems.

Noticed our sewer was backing up in our basement/ garage on my way to work.this was after I showered earlier. So I Called Roto rooter when I got to work, and got a quick response from the company. (I leave for work around 5:15-5:30 am) they had a tech out by 8 am( pretty impressive!) unfortunately I could not be there but my wife and daughter were there. He decided to work from the stack inside the garage rather than from the vent to the house. Un fortunately this has been a problem since we purchased the house 9 years ago and the county(lateral insurance) we pay for monthly doesn't cover it unless it happens more than once a year?? BS!!!
He had the drain cleaned and opened within an hour. My only complaint is though there was some stains on the wall from previous clean outs , this guy figured it was ok to not clean up at all after himself, leaving bits of sewage on the door and wall. Even though there is a garden hose two feel from the clean out on the stack. Three more feet from the utility closet handle. With considerable amount of fecal matter and toilet paper on the floor in the utilities closet and garage floor. Blows my mind that he can consider that a job well done and expect to get paid $418 for cleaning out 100 ' of line (mine is only 75'to the street or 50' to the clean out in the yard, so that's an overcharge, for a half done job! We will not be using him again. On second thought I'll make sure they don't send The tech named Gabby. We have had good luck with other techs from them before. They did have a great response time. Still shit job.  Retrain the techs!! Oh , and come clean and repaint my door and wall!!!

We live in Dogtown and our sink backed up the evening of Thanksgiving. We gave Roto-Rooter a call on Sunday and they sent Jason out the same day. He fixed our clog and sealed up some of our leaky pipes while he was here as well. Great service all in all. I'd definitely recommend using Roto-Rooter.

Used them before 5+ years ago. Good experience, so I scheduled yesterday on line for today - very easy. Got a confirmation call and e-mail.. wonderful. The plumber called about 1/2 hour before he arrived. Got here 5 min. early - excellent. Explained what he was going to do before he began and gave me an estimate. Worked diligently, cleaned up so it looked like he was never here. Very nice guy, did excellent work. Cost came in under estimate which was the best part other than getting all my issues fixed. Will make certain they are the only place I call for plumbing work in the future.

I love how easy it was to make an appointment online, even for appointments later the same day.  The worker showed up on time, and even called a half hour beforehand, so I didn't have to leave work any earlier than I needed to.  Diagnosed and fixed the problem right away.  Great service!

Roto Rooter fixed my toilet tank in no time! Quick and painless. I will definitely utilize their services again.

Our basement drain backed up last night at 6:30 and flooded with sewage.  We made the mistake of calling another comany first.  After waiting 5 hours for them to come out and be given the run around, we finally said forget it and called Roto-Rooter.  The promptly scheduled us for 8-10am the next day (we were to exhausted to wait up any longer).  The tech called me at 8:30 to say he was on his way and was at my door at 9am.  Glenn was very professional and was able to cable out the stack and clear our line quickly.  He even had me run lots of water through the pipes to ensure it was all clear before he left.  I was able to use the $40 off coupon from their website, which made me pretty happy too.  I will use them again and this time make certain i call Roto-rooter first!

I'm selling a house and needed some sewer repairs done. My first stop was the Roto-Rooter website, and I was very impressed by how easy it was to make an appointment for the same day. Follow-up communication after scheduling the appointment online was great, and the phone call notice before the plumber showed up was perfect.

The plumber was very up front about what did and did not need to be done. He offered me what seemed like a good deal to get the work done on the spot, and even figured out a way to basically get me a free bottle of their drain cleaner.

The only thing I didn't like was that the plumber who was out was not able to perform all the services I needed. He said I would have to have somebody else (from Roto-Rooter) come out to re-camera the line. It ultimately turned out in my favor to not have the opportunity to shell out the money for it that day because the buyers ended up not requiring me to have that done, but if I had actually needed to have it done, I wouldn't have appreciated the hassle of having to make two separate appointments with the same company.

We called Roto Rooter for the first time  on Jan 2, 2015 due to the drain in our basement floor backing up and flooding the floor. The woman who answered the phone was awesome and I knew then that I had made a good decision as I believe the first person you speak to at a company, doctors office, etc., sets the tone. The RR rep was at our house in less than 2 hrs and when he needed help, a second RR rep showed up. They worked outside in the cold for more than two hours until the problem was resolved. Both reps were courteous and kept us informed along the way of the problems and the progress. For any and all future drain problems, I'm calling Roto Rooter.

We had an emergency and they came out immediately.  The technician was up front with costs and was very fair.  Fix a difficult problem.  They might be higher priced but met our need when we needed it.  Our experience was great.

Roto-Rooter came out to cable and camera our sewer lateral.  Both the technicians were helpful, speedy and willing to explain everything they were doing. If I were rating on the technicians alone, I would give 5 stars. The reason for not giving 5 stars is due to the scheduling and dispatch department(s). When we called to schedule the visit, they informed us a technician would arrive at 8:00 a.m. on the scheduled day with camera, waterjet and cable. Great, I thought, I can take a half day off work, and all will be done before 1:00 p.m. To my surprise, this was NOT THE CASE. When no one had arrived by 8:20 a.m., we called Roto-Rooter.  Roto-Rooter informed us the technician would be there between 8:00-11:00 a.m.  What?!  Why wasn't the time window given to us when we scheduled the visit four days ago?!  This question was ignored, and we were told they would call when they were on the way; most likely, it would be closer to 10:30 a.m.

I received a call from Andy, our technician, when he was 45 minutes away, and at  10:15 a.m., he arrived.  Andy was SUPER helpful and friendly.  Tree roots were our problem, and he was able to cable through enough to give us a little function back, something a visit from a previous sewer company couldn't do. If you've been reading this far, now you know we were expecting Andy to camera our lateral.  But Andy didn't have a camera.  It was with another technician. Andy was able to call the camera technician, in which he relayed that he would arrive between 1:00-4:00 p.m. THERE WENT MY HALF DAY OF WORK - I now had to take the ENTIRE day off!  I wouldn't be so frustrated about this if we were told from the VERY BEGINNING, when scheduling the visit, that this would be the case.  If they would have told me 1) the time windows for technician arrival; and 2) that there would be TWO technicians instead of one who would come at DIFFERENT times, then all would be OK.  But no, I had to go from expecting to be back at work at 1:00 p.m. to, all of a sudden, having to take the entire day off.  Good thing I have a reasonable employer - for some, it is not that easy, and it would be helpful if Roto-Rooter understood this, but they do not.  

Another example of terrible communication occurred when the camera technician arrived. Just like with Andy, we were told we would receive a call when the camera technician was on the way.  We were ASSURED that we could run errands while waiting for the call.  While running errands, we got the call that the camera technician is WAITING FOR US AT OUR HOUSE...  WHAT?!  We were told we were going to get a call when he was en route?!  At this point, Roto-Rooter better thank their lucky stars I didn't lose my cool. This is now TWICE in one day where their terrible communication skills have caused implications for me.

The camera technician, Gabby, was fantastic. He determined we should be labeled an emergency with St. Louis County. He marked our yard and explained what would happen next. Both Andy and Gabby were totally awesome.  I just wish I could say the same for the scheduling/dispatch department(s)

All in all, the scheduling/dispatch department(s) need to practice clear and specific communication with customers. Customers need to know these things! Not only is having a sewer backing up an inconvenience - which I was fully prepared to deal with when I originally called - but Roto-Rooter scheduling/dispatch made it EVEN MORE inconvenient. Roto-Rooter, please make sure EVERY customer gets the technician arrival time WINDOW, and please make sure you know what equipment your technicians carry with them, so you can prepare customers for the visit of a second technician, if necessary. This is not rocket science. You guys can AND should do better.

Would not give an estimate for snaking drain over the phone.  When the tech arrived he quoted a price of $375.00 to do the service.  Flipping ripoff!!!  I went and bought a machine to do the job for a little bit more than they were going to charge me.  Please save your money and look elsewhere.  FWI - You can't leave a review on their website.

Be prepared to spend $350 if you call for any residential issue.  They will not give you an estimate over the phone but will say that they will send a technician out and the technician will give you the price before doing any work.  I called for an issue where sewer water was backing up into a kitchen sink.  Technician said he would need to use a 40 ft snake. The quote was  $350.  It took the technician less than 30 minutes to unclog the sewer pipe.  I later found out that any issue you call for if it's residential is a flat $350 but they will not tell you that when you call.  Normally for this issue, others charge around $100 or less. Definitely feel I got ripped-off!

MORE EXPENSIVE THAN EVERYONE ELSE THAT DOES THE SAME THING!  They will not quote you a price, hourly rate or anything else over the phone, because they are outragously expensive!  Highly suggest calling around to find a less expensive services that is qualified to stick a metal tube down a pipe and get poop on their hands.

Recently, I purchased a washing machine that puts out more water per second than my last one.  When the drain pipe overflowed, I realized the incredible output was too much for old pipes gunked up with decades of slimy food, the washer sharing the same drain line with the kitchen sink/ garage disposal/ dishwasher, one floor above.  After making a mess snaking out the pipe myself, and running into a gunky fibrous clod at about 25 feet in, I decided it was time to call Roto-Rooter, which, I imagine, contracts with a network of drain-cleaning people across the nation. It was a Friday night, but communication was good. By Saturday morning, my roto-rooter representative was on site with his equipment, and kindly reamed out the drain pipe to the main line not once but twice. I was so happy with the result, I gladly paid $50 extra to get a gallon of pipe maintenance enzymes to pour down once a month. Not sure it will do much good, but it can't hurt. When you have a problem with your pipes, call Roto-rooter. Most of the time, and if your line hasn't collapsed somewhere, they'll be able to fix it.

About once a year I order their pipe shield for preventive maintanence.  If no one is home, they leave it on my back deck.  This time I was home and Mike was very professional and courteous!

Had a basement back up - called Roto-Rooter.  Quick and courteous service even though it was bad news - looks like we're headed towards a lateral line replacement.

Robert and Gabby were professional, helpful and cleaned up the work site in our basement (no outdoor cleanout for us...).  I will use Roto-Rooter again in the future if we ever have to.

I have used Roto-Rooter 4 times now. I've had 3  different technicians and and all 3 were very personable and took care of the problems in a timely manner. Twice, they came out after hours with no additional charge.
I have never seen them rush to get done and were happy to answer all my questions. As a former technician I watched everything they did and they did not seem to mind my being there the whole time.
I will continue to use them.

Scheduled appt for Wed, they were to busy had to reschedule for Fri 10:30-2:30 . Plumber show's up he doesn't have the longer snake so they reup to 3:30 - 7:30  . Not happy to say the least .....St. Louis , Mo..

I scheduled an appt online and received confirmation. The confirmation added that he tech would call a half hour prior to arrival. The appt was for 4-6pm. At 5:45 I called the phone number and provided my ticket number. After 12 minutes I was told that hey were a little backed up today and it would be another 3-4 hours before someone arrived. NO THANK YOU!!!!!!!!!!!!!! After reading the complaints on the BBB website Holy Smokes I'm all too happy they never showed up!

Called yesterday to schedule an appointment for 11am today to investigate a drain clog on a property I own in Alton, Il. I live in Missouri so I drove over, arrived at 11am sharp for a window that goes till 3pm.

I get a call at 12:15pm asking if my appointment was intended for 11am or pm. I said 11am and the man stated the person who took my call put it down for pm and that he'd have someone out within an hour or two. We had a laugh and I waited some more.

After 3pm the man calls me back and says all of his plumbers are on appointments and he'd get someone out to me asap. I explain that I live over an hour away and a time estimate would be helpful. An hour or two He says. 5:05pm rolls around and I get another call that they're all still busy and he'd get someone to me soon. I'm pretty angry at this point and explain that I have dogs at home that need let out and I did everything I was supposed to do so why am I getting blown off for my appointment? He admits that it'll be late by the time he could possibly get someone out.

I wasted an entire day that a competent plumbing company could have come fix my issue in 1/5th of the time just to be jerked around some more with nothing accomplished. Never using Roto Rooter again.

Never a fun day when you discover you have a sewer back-up, but it's great to know you can call Roto-Rooter in St. Louis or get an an appointment on-line at the time that works best for you.  They arrived during the allotted time slot and were extremely professional.  The work was completed promptly and the service guy knew what he was doing. I highly recommend them.

I called them because the drain in my sink was draining slow.  The drain guy came out and said that I only needed about 2 feet of pipe replaced.  He charged me $180.00, but that was better than the 260 that he was originally going to charge me.  When the pipe guy got here he told me that it was the whole pipe that had to be fixed, which was a 25 foot pipe.  Well, he fixed it and cleaned up, and then charged me 450.  All in all, he came on time, was very professional, and cleaned up after he was finished.  The only items that they should be more mindful of how much water is on the floor and how much sludge or muck is splattering out of the pipes.  Also, it took a little longer that I was hoping and spent about 7 hours getting the job done.  Still, the serviceman was very nice and understanding.

I have never felt more taken as I did with this company. I explained on the phone with agent that my yard was flooded from backup in drain outside. Knowing this they sent a guy that was brand new did not know anything about drain outside he came with one tool a snake that is used inside toilets sinks etc. After he destroyed my drain cover and who knows what else he did then said he could not fix it after putting the snake down time and time again and water was coming out all over. He said I had to pay 200.00 just for him coming out. Its a scam do not call them

This was a great company to call on a Saturday morning.  At first thought they would be to expensive but when called around they were actually cheaper. Was no quote up front but was told that they would send out technician first then give quote before work with no charge.  That was totally true and technician was great.  He gave worse case scenario just in case.

I had a blocked garbage disposal at 10am and Roto-Rooter came out around 3pm to fix it.  I was charged $159, and the technician took less than an hour to finish the job.  He was professional and courteous.  I did get a sales pitch for a product to keep the drain and pipes from accumulating sludgy material over time, but he wasn't pushy when I declined.

Same day service - A
On time - A (service window between 9-12. Rep called around 11am to state they had not forgotten about me). 20 minutes later the plumber was at my door.
Plumber Service - B
Follow up customer service - A+
Overall - A

I was so impressed with the timeliness of our service. I called and was able to be seen same day in just a couple hours. Our technician Nick outlined all the possible issues we could be having with our floor drain. He was able to have everything fixed and running on the first attempt.

Cody had my drain cleaned out quickly and w absolutely no mess.   Water was draining better than it has in the 10 years we've been here. Very satisfied w job.  Only reason not five stars is it seemed pretty pricey for the amount of time it took.

Roto-Rooter followed up with me after this review. He was helpful and apologetic for my experience and I appreciated him taking time out of his day to do that. The follow-up showed that they do care and do not intentionally try to mislead. I would consider Roto-Rooter for future plumbing needs.

Needed a plumber/drain company on the Saturday after Christmas during the epic St. Louis floods. Roto rooter was the only game in town working on the Holiday weekend. They were super backed up but did manage to get to our house before midnight. Good news--drain is fixed! bad news--ridculiously expensive.  All-in-all, the peace of mind was worth the expense.

We called at 6:30 pm because our mainline backed up and we were given a 8-11pm window.  By 10:45pm, we had to call back to get a status update and were told the technician was caught on a job and would not be available until later.  We asked to be rescheduled for first thing next morning.

Mike arrived at 8:45am the next morning and was ready to go.  He was friendly and fully explained the type of procedures that may need to happen to unclog the mainline and the costs associated with each procedure.  Luckily, he was able to clear the line with his first attempt.  He told us what we could expect going forward and explained the guarantees of the service.  While it would have been preferred they could have made it the night before, Mike's service and efficiency was excellent.

This was our worst experience ever with Roto Rooter--unbelievably bad. We needed 2 bathroom faucets replaced and had purchased the faucets.
Robert Bob from Roto Rooter came out and immediately started spewing major BS.
--Our ball valves would have to be replaced.
--Our water line would need to be shut off from the street.
--Each faucet replacement would require 1.5 hours for him to complete with a labor cost of over $400 each! A total estimate of over $1000.00!!

My husband and I promptly escorted him to the door and out of our home. The manager that I contacted afterwards defended his BS employee and his assessment.

My husband then opened both faucets and had them installed in less than 2 hours and he has no plumbing training. They look and work great--no thanks to Bob and Roto Rooter--not sure about ever calling this company again.

I chose Roto-Rooter to evaluate and repair a clogged downspout drain that's causing erosion near my house in South city. The tech arrived within the scheduled window and even called thirty minutes prior to arrival which was a pleasant surprise. First, he used a wet/dry vac to vacuum out some of the debris in my drain. Then he tried to snake the drain but couldn't get farther than about 1 foot into the pipe and that was that.  Even after his discount I ended up paying just south of $200 for 20 mins of work (tops) that did absolutely nothing. I was dumbfounded!  I'm sure he just saw it as easy money from a non-savvy consumer but as a single mom and first-time homeowner it feels like I lost a small fortune. To add insult to injury I'm no better-off than I was before! Actually, I'm worse-off because I'm 200 bucks poorer and that much further from having my problem solved. I can't shake the feeling that the tech pulled a fast one on me (literally and figuratively.) Plus, as nice as he was, he didn't really seem interested in fixing my problem. He could have at least given me a full hour of effort since that's what I paid for. The whole experience was stressful, unpleasant, and unproductive. I would not recommend this company to anyone I care about.

I called them at 6am the day after Christmas because my toilet wouldn't stop flushing, and they sent Shaun here within a few hours IN THE SNOW. He was very professional, respectful, and explained the parts that needed to be repaired. The charge was a bit higher than a usual plumber visit, but very reasonable given you had someone here on a holiday in bad weather condition who got the job done without leaving any mess. I would recommend them for any emergency plumbing services.

I am totally a fan of Paul!  He was efficient and really thoughtful about telling me everything upfront before he got started!  His service was fast and he arrived earlier in my time block which was a huge plus for me considering I had to take time off of work to take care of this! (Bonus points for Paul). That being said-the 4-star rating is because the cost was outrageous. That was not under Paul's control-but wow. I would definitely enoucrage RR to figure out a way to decrease costs considering this was such an easy fix for an expert like Paul and he was here for 20-25 tops including set up and cleanup.