Crooks. STAY AWAY. PSA: PLEASE READ! !
I have a rental property in St. Louis and am now living in Washington, DC, so I rely on honest businesses locally to complete needed work. NOT RON'S!
Before you say that's not typical of the other reviews, let me caution you that I personally do complete gut rehabs and remodeling on all of my rental properties. I am very familiar with plumbing, electrical, and construction. The other people were probably duped as I would have been had I not been knowledgeable. I am also a successful hospital executive that knows business and customer service, and the only way to improve both is by educating the people. I hope Ron's learns from its mistake and betters itself.
Story:
My renter called me without hot water. I did a local Google search and found Ron's. After his/worker's assessment he immediately said there was a water leak at the top that ran inside the water heater causing a short circuit and the whole unit needed replaced for~$950 and to dispose of the old electric unit (installed in 2009 new, manufactured in 2008). This did not sound correct so I called my father, a licensed plumber, that lived 200+miles away. He had concerns as these do not short circuit and at worst would need the heating element replaced and/or the thermostat. I then called Ron back and shared with him my concerns. He then offered an up to $400 option to fix the leaking pipe and replace electrical components as needed as he didn't think it would be a good idea to invest $400 into an 8yr old unit was his reasoning for not offering that option first. I then called another licensed plumber. He came by and noticed that the only issue with the water heater was that the circuit breaker flipped on the wall because there was a leak at the top that dripped onto the wires. He fixed it in 30 minutes with a new pipe and flipped the breaker. SURPRISE: No issues with the hot water heater at all. When I contacted Ron via text with the discovery he chastised me claiming that I was the ignorant person. Little did he know that my father and I did the remodeling on that home in compliance with all city codes as reviewed upon by the city inspectors.
Total savings $850. Others that have claimed how great they are were probably ripped off and don't even know because of their ignorance of plumbing.
STAY AWAY IF YOU'RE SMART.
Rossen Reports on the Today Show did an investigation on this exact issue. Look it up online. Feel free to ask for me at
[email protected]. I'm not afraid to put my name out there to protect the public.