Description

Plumbing Contractor, new plumbing construction, plumbing repairs, and service. Sewer cleaning, backflow testing, water main repair and replacement. Hot water heaters, sump pumps, gas lines.

HISTORY

Established in 1992.
Established 1992 in O'Fallon Illinois by Kevin Townsend

ABOUT BUSINESS OWNER

Kevin is an Air Force Veteran who operates a family run plumbing business that has been serving the Metro East for 27 years. We specialize in all aspects of plumbing work from service work, new construction, to bathroom remodels. We strive to make our customers happy and will not sell you a service you don't need.

Reviews

Jon H.

9/29/2017

Kevin and his guys do a great job. Had some pipes hammering and he quickly diagnosed the problem and now no more hammering pipes.

Shonda T.

7/18/2023

Let's just say, they lie about a job being fixed, take your money, then you realize the job wasn't fixed after all and they will not refund your money or attempt to rectify the situation. A BBB complaint has been submitted and they have yet to respond. Will be going to small claims court next. Please get a second opinion before using this company and do not trust them when they say the issue has been fixed before paying your money. You have been warned!

Brenda S.

05/08/2020 12:00:00 SA

Preferred Plumbing provided same-day response for a plumbing issue at my residence. It ended up being merely a clog in the drainage line, much to my relief. Job cost estimate was provided during the initial phone contact & again upon arrival, after the problem was identified. During the process, I was kept informed of the measures needed to resolve the problem, and they proceeded to address the problem with homeowner's approval.

Whitney L.

03/04/2017 12:00:00 SA

Kevin has helped us out on numerous occasions, out of some tough spots. He's very reasonable & we have used him for our business and home. If your looking for a local (Ofallon) business, he's your man.

Michelle B.

09/07/2017 12:00:00 SA

We called Preferred Plumbing when our basement toilet would not stop running. Kevin fixed that toilet and checked the rest and worked on those as well. We are very pleased with his service. We will definitely be calling them again in the future!

Patrick B.

09/08/2019 12:00:00 SA

We've used Preferred Plumbing on several occasions. They have always done a good job and have been up-front about issues, costs, etc. They are extremely professional and respectful of my home and my family.

Lin G.

05/09/2023 12:00:00 SA

A very nice fellow; he could not diagnose the squeak in the 2 yr. old faucet. Instead he cleaned out 2 aerators and charged us $175.00 plus a $49.00 service call.

Very very very expensive - I had read several reviews and really thought I had made a good choice.

Please be careful!!

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