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Olney Sewer and Drain

Olney Sewer and Drain

Plumbing Service
3903 William Dr, Saint Charles, MO 63304

Description


Olney Sewer and Drain specializes in Drain Cleaning, Camera line Inspections and Line Locations.

HISTORY


Established in 2016.
We are a fairly new family owned business but the technicians are not new at this profession. They have over 20 years of experience in this trade. They are friendly and Professional and will give you advice on how to prevent this from happening in the future.

ABOUT BUSINESS OWNER


Louisa has experience some of the same issues as her customers, so she realizes the urgency that comes with this profession. Customer Satisfaction is really important  to her.

Reviews


Anon S.
Anon S.
2/14/2018
I contacted them in the late hours of the night to get a quote and availability on snaking a drain from my utility sink and washer. They responded within 10 minutes and provided me a reasonable quote and immediate availability the next day.  Cliff arrived on time and was very polite as I explained my situation/issue. He was able to fix my clog quickly and even wiped up the area afterwards without asking. I was very pleased with the service and would highly recommend them.

Erin L.
Erin L.
02/03/2020 12:00:00 SA
Our kitchen stack backed up right before we put our house on the market (fantastic timing!), so I contacted Olney through Yelp. Louisa responded right away at around 7:30 on a Friday night, and Cliff was at our house the next morning! He cleared the kitchen stack and also took care of a toilet that wouldn't flush...he unearthed a wad of baby wipes that my lovely children had apparently flushed a long time ago (of course). Everything is working perfectly now, and Olney's price are fantastic! I was beyond pleased with our experience, and will absolutely call Olney again!

Kenny S.
Kenny S.
6/22/2020
I consider myself fortunate to have had Mr. Olney come out and inspect my sewer lines so rapidly. He was very knowledgeable and was able to help me with my sewage dilemma. I can't thank him enough.

Emily S.
Emily S.
06/08/2018 12:00:00 SA
Needed a blockage resolved in a hurry and Olney came through! They responded to my project request within minutes and were even able to fit me in the next day. I will be sure to call them again if I need them! Even though I won't actually call -- the entire transaction was online which made me a happy camper. Thank you!

Katlind G.
Katlind G.
01/11/2018 12:00:00 SA
I called on a Thursday, needing it done by Friday afternoon. They were very friendly on the phone and said they could get me in that day! They offered me different options, depending on what was convenient for me. They were actually able to come even sooner than planned. Cliff was very nice and efficient. He clearly knew what he was doing and wasn't trying to waste any time. Not only do they have inexpensive flat rates, but they give you a 30 day warranty along with it. I don't write reviews that often, but I highly recommend this company.

Danny R.
Danny R.
03/11/2019 12:00:00 SA
They were great. Responded in a timely manner and were able to come over to my house within a few hours. The technician, Shane, was outstanding. Very cordial, efficient and professional. And he got the backup taken care of within an hour. I hope I don't have to use them again in the near future but when another problem arises, they will be my call.

John T.
John T.
10/18/2018
I needed help ASAP and Olney came through like a champ. Had a leaky toilet and the water shut off broke when I turned it. Yikes! I Yelped a request for quotes and Olney got back within a few minutes with an estimate and a tech. They were here within an hour and done in an hour. Great response! Great service! Great price! Very fair and reasonable. Need a plumber? Here you go.

Michael M.
Michael M.
6/26/2020
Great experience. Showed up on time. Friendly, professional. Fair price.

E M.
E M.
8/15/2018
Very satisfied with the work from Olney Sewer and Drain. Same day service and price was as expected.

Jason S.
Jason S.
11/10/2018 12:00:00 SA
Came out to do a bit of work under our sink. Showed up quickly and efficiently fixed the issue. Charge was for 1 hour which was around $120. That seemed fair and I appreciated the quick response.

Jeffrey K.
Jeffrey K.
01/04/2019 12:00:00 SA
It's not until something breaks down that one appreciates good quality craftsmanship. Our upstairs toilet had begun leaking because the wax ring connection had come apart. As soon as my wife and I became aware of the problem, we called Olney, based on their positive customer reviews. We weren't disappointed. We were scheduled for the next day and Cliff, Olney's rep got right on it. And this is important--it didn't take him very long to finish replacing the ring and resetting the toilet. He also replaced the fluid master ballcock, which had become an issue. Cliff is an excellent representative of the company, the pricing was very reasonable and because of Cliff, Olney is now our go-to plumber. Thanks Cliff. Thank you Olney.

Eddie C.
Eddie C.
8/27/2018
Thank you for coming out to my establishment. Cliff was great! Got the job done quickly and efficiently. Price is on point!

Melissa J.
Melissa J.
09/04/2018 12:00:00 SA
Cliff has been to our home a few times to either help or fix updates we were trying to do ourselves.  He is always quick, polite, and friendly.  We never have an issue having him come out with little or no notice and are always pleased with the results.  Kudos!  We will always call Olney in the future!

Stacy K.
Stacy K.
4/23/2019
FANTASTIC!!!  Louisa handled my questions and the appointment set up and was very helpful and nice.  Cliff showed up right on time and had the garbage disposal removed and the broken pipe fixed in no time.  He was totally professional and very nice, explaining what he was going to do and letting me know what might have to be done if it wasn't quite that simple.    

The estimate I was quoted was exactly what I was charged and there was no mess left for me to clean up.  I know that seems silly to have to point out, but I have had some professionals do work only to have to clean up huge messes that they made when that is something they should have done.

I will definitely keep their number handy for future needs as I am planning on doing some remodeling of my kitchen and bathrooms.  THANK YOU!!!

Crystal S.
Crystal S.
03/10/2019 12:00:00 SA
Our rental house had a back up with nasty water in the basement. I called Olney Sewer Sunday and they came out an hour later. Shane did a great job clearing the line and explained everything he did. He also helped hose off the basement floor! I was very happy with the service and the price is very reasonable. I've had a run of bad luck with plumbing companies lately and am relieved that I found someone I can trust that isn't outrageously priced. Saving this number for sure!!

V B.
V B.
7/18/2018
Fast response, accurate price estimate via Yelp messaging, on-time, professional in every way.

Love the ability to send pictures via Yelp messaging. Be as descriptive as you can and their estimate should be close.

Also, my project wasn't an emergency, but I appreciated the quick response via Yelp request and service the next day.

Charlie A.
Charlie A.
01/12/2021 12:00:00 SA
Olney is focused on drain cleaning ONLY.  I loved the fact that his pricing is transparent on his webpage.  He was the only plumber of 3 that I called that answered the phone (his wife manages the incoming calls).  
He showed up early (with a call beforehand).  His handled the sink drain problem in an old house carefully, deliberately, and what a relief it was that everything went perfectly well.  Other plumbers had given us doomsday scenario estimates in previous calls.   I like Mr. Olney.  Practical, friendly, knowledgable, and well equipped.   We have found our drain guy from now on.

Natalie L.
Natalie L.
1/15/2022
Our kitchen drain was clogged. We called one place that said we would need 2 services; 1 to clear the drain and another to fix the leak at the pipe under the sink. Starting cost was $249 per hour for each service.  Called Olney. They were local and family owned. He came the next day and cleared the drain and fixed the leak for far less than the other place wanted to charge. Very informative and gave us suggestions to help in the future

E W.
E W.
9/23/2019
Had a back up or clogged lateral line. Making a appointment was simple and easy through messaging on Yelp. They were one of the few businesses that actually responded back promptly.

Cliff showed up cleared the lateral line and gave some good advice on how to keep it clear since my pipe is straight and sloping down towards the Main Street sewer line. Their prices are very fair and reasonable compared to other businesses that want to charge by the hour and show up fee, etc.

They did the job, And I would not hesitate to call them again!

Gege M.
Gege M.
2/26/2017
Fast and reliable services. I absolutely recommend this Company to everyone. Shane was very respectful and very pleasant and professional. He fixed my main sewer line better than any other company. It didn't take him long at all. Love the service

Casie C.
Casie C.
9/20/2018
Excellent experience. Scheduling the appointment was painless. I called around 4:30 on Wednesday and service was scheduled for 9-10 the next morning. Cliff arrived right around 9:30, knew the cause of the problem immediately and educated us on how to prevent another issue. He completed the work quickly, was friendly and even zip tied our AC condensation hose to the grate for us. We couldn't have been more pleased with the service and the price was better than the specials being offered elsewhere.

Hannah B.
Hannah B.
5/14/2018
Had a clogged drain the night before tenants were moving in. Filled out an form on Angie's List and they contacted me no more than 5 minutes to schedule an appointment the next morning. The guy came on time, snaked upstairs, then downstairs as well. Family owned company and will definitely get my business again.

Jared B.
Jared B.
8/31/2018
Had a main line backup in my basement.  Submitted an online request for quote and received a call less than 10 mins later.  I was told Shane could be at my house 3 hours later.  Shane showed up 20 mins early and did a fantastic job, very personable and professional.  He completed the job quickly and did a nice job explaining everything.

Prices were very reasonable - as of Aug 2018 I was quoted $125 for a main line snaking/auger/root removal and an extra $40 if they had to get on the roof (which I expected as my stack was old and cast iron and in a tight corner).  Prices quoted on the phone were the same I was charged when they came out.

Thanks, Olney, I'll use you again.

Kathy K.
Kathy K.
11/07/2021 12:00:00 SA
I am so pleased with the service provided by Olney Sewer & Drain. The technician was kind, polite and left our basement clean and free of debris. He arrived earlier than scheduled and cleared our sewer quickly. The prices are excellent We, very affordable. We live in an older home that has recurrent plumbing problems so I will definitely call Olney the next time our sewer/drains need service.

Gwendolyn M.
Gwendolyn M.
06/07/2018 12:00:00 SA
After making early morning appointments with two other plumbing companies and being stood up both times, the third time was the charm with Olney Sewer and Drain.

The lady I spoke to on the phone was very pleasant and it was easy to set up an appointment. Cliff showed up on time with all the tools he needed to complete my project (video of my sewer lateral) and was very professional. He even took a few minutes to give advice on an unrelated problem with my kitchen sink which will save me a ton of headaches down the road.

I will absolutely give this company a call in the future when I have a plumbing issue. They don't give you the run-around and respect your time!

Tracy B.
Tracy B.
09/04/2018 12:00:00 SA
Fixed 2 leaky toilets.  They were quick, efficient.  Communication was great too.  Very happy with their work!

Nicole M.
Nicole M.
12/18/2019
I called Olney Sewer and Drain about a clogged main line and they fit me in and had someone out within two hours. The serviceperson, Shane, was very helpful and took care of the clog quickly. The end cost was extremely reasonable, and they have a 30-day guarantee. From the initial call to the finished work, I was very pleased with my experience and will use this company again.

Elio L.
Elio L.
01/08/2018 12:00:00 SA
Called them to attend an issue with our garbage disposal unit that was dead. Quick response to our inquiries and had them at my house in a matter of a couple days as I requested. Very professional and very reasonable pricing. They went ahead and replaced my unit in no time. I highly recommend.

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Hours



Mon 7:00 AM - 7:00 PM

Tue 7:00 AM - 7:00 PM

Wed 7:00 AM - 7:00 PM

Thu 7:00 AM - 7:00 PM

Fri 7:00 AM - 7:00 PM

Sat Closed

Sun Closed

Location


Armstrong Plumbing and Services Inc location

Manager


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