Description
We're proud of our reputation for quality installations and courteous, friendly service. Whether you own a commercial or residential building, whether you need installation or service, our goal is to provide you with key environmental systems expertise. You should be at ease and in control with a feeling of confidence and comfort that we are happy to help you establish and maintain. Ladd Service Company services and repairs all brands, and offer a 2-year warranty on repairs. We also offer a senior citizen discount.
HISTORY
Established in 1986.
For over three decades, Ladd Service Company has provided the greater Kansas City metro area with comprehensive HVAC, and plumbing services. We're proud of our reputation for quality installations and courteous, friendly service. Whether you own a commercial or residential building, whether you need installation or service, our goal is to provide you with key environmental systems expertise. You should be at ease and in control with a feeling of confidence and comfort that we are happy to help you establish and maintain.
ABOUT BUSINESS OWNER
Since 1986, Ladd Service Company has provided the greater Kansas City metro area with comprehensive HVAC, and plumbing services. We're proud of our reputation for quality installations and courteous, friendly service.
Why Us?
Professional Installers
24-Hour Emergency Repair
Complete Installations and Retrofits
Experienced HVAC Professionals Dedicated to Quality
Professional Consultants - Timely Estimates
Service After the Sale
We Service all makes and Models of Heating and Cooling Equipment
Award Winning Service Department
Whether you own a commercial or residential building, whether you need installation or service, our goal is to provide you with key environmental systems expertise. You should be at ease and in control -- a feeling of confidence and comfort that we are happy to help you establish and maintain.
SERVICES
Heater Repair, A/C Repair, Pipe Repair, A/C Installation, Backflow Services, Boiler Services, Ductless A/C Services, Electric Furnace Repair, Faucet Repair, Garbage Disposal Installation, Gas Furnace Installation, Gas Line Services, Sump Pump Installation, Leak Detection, Sink Installation, Thermostat Repair, Water Heater Installation, Toilet Repair, Faucet Installation, Toilet Installation, Air Duct Repair, Bathtub & Shower Repair, Drain Cleaning, Electric Furnace Installation, Emergency Services, Flame Sensor Repair, Garbage Disposal Repair, Gas Furnace Repair, Heater Installation, Sump Pump Repair, Sewer Services, Sink Repair, Water Filter Services, Water Heater Repair, ,
Reviews
Alicia J.
12/06/2013 12:00:00 SA
I got a bid on a new furnace from Ladd based off of a referral from my contractor. I actually use another HVAC company for my general service but wanted to see what someone else would bid me. The two bids were pretty close in cost but after speaking with Roger the sales rep and having him address all my questions my gut told me to go with Ladd. I cannot say enough great things about this company. Their customer service was outstanding. Every person I came in contact with at that company was helpful, friendly and followed up as they said they would. They were on time for the install, kept a clean work area, competitively priced, and the install was neat and tidy. On the day of the install if I had questions they would stop working, address me and take their time to respond to anything I wanted to know, respectfully. I couldn't find one thing that I had issue with, which is rare since folks don't normally meet my expectations, Ladd exceed them.
They have helped us out more than once. One time was a major part for our furnace/ac central unit(Which saved us from having to get a whole new system). One of the time was a broken shower faucet. The very latest incident was a fried sink grinder. They always get the job done when we have any kind of problems. I highly appreciate the work they do with their services.
I had Plumbing issues with another company that left me without usage of two toilets in my home. The previous plumber had suggested that the shut-off valve to my toilet was broken but neglected to repair it. Called lad after hours and they were prompt and fast and they came out and fixed the shut-off valve and even offered in the future to try to see if they could fix the problem with my toilet that the other plumbing company failed to repair. I love ladd! They are awesome
Dave came out to replace a faucet with newer model, replace a sink drain assembly, and stop a toilet from running. $460 later, the toilet still runs and the pipe now leaks where he replaced the faucet. I called them to give them the chance to make it right and they wanted to charge me to come back out. No thanks, I have paid you enough for you to screw up my plumbing! Never again!!
I live in Florida but my mother had a plumbing issue in Kansas City. I was desperate to find someone reliable and trustworthy. Its my mother! So, I checked yelp!
Ladd exceeded my expectations. The office staff Christina and Lois were extremely helpful and Ryan the plumber was on time, polite and thorough.
I'm grateful to have come across Ladd and I highly recommend them!
Ladd is top notch when it comes to heating and cooling. Prompt service, when talking with Roger about to repair or replace he thought about if it were his own home and what he would do in our shoes. PJ was our installer,we have never seen a more professional job. Everyone is professional, friendly from the office staff to the techs,installers and consultants. We will never use anyone else. Thanks Ladd! Dixie J
Can not recommend. Used for larger new home -- entire HVAC and plumbing. Both were done so poorly and messed up badly that I had to have another company do major repair work on both and at considerable cost. Attempts to negotiate a resolution with the owner were useless.
Ladd Came first thing after I made the appointment. Removed 12 inches of water from my storm shelter and the dead snake clogging my drain (ewww) all for 90 dollars. I would have signed over all of my savings for the dead snake removal. So impressed with the cost and excellent customer service.
Kenneth O.
07/03/2023 12:00:00 SA
Don't use them for everything but when I do they always show up early and get the job done. Not always the cheapest but aways up front with costs.
Abby S.
11/02/2016 12:00:00 SA
The tech was really nice but I had a feeling he wasn't properly trained on my unit type (newer high-efficiency) so when he diagnosed the problem with a $400 repair bill (plus the $100 service call), I got a second opinion. Turned out to be a completely different problem and $115 later, it's fixed.
Ray R.
08/09/2018 12:00:00 SA
Ladd Service Company installed my York HVAC equipment 26 yeas ago and serviced ever sinc. I am extremly happy to get this many years service from this equipment with only 2 minor service calls. A few weeks ago I decided to replace this equipment because I know it won't last forever and I didn't want to wait until it broke on a very hot or cold day. Since I'd had such good luck with Ladd and the York equipment I decided to let them have the job of replacing this equipment. The installation went very well. The techs were fantastic, very professional and very friendly to me and my wife. In only took them 7 hours to replace the furnace and air condoning unit and the workmanship was great. I would highly recommend Ladd Service Company.
They only deserve a 1 because the technician was great. However its impossible to get sn appointment and i do not think the company gives a hoot whether you are hot or cold and
The office manager christie needs people skills training. They will get you coming and going financially. They always say no appointments so you have to pay the 149
00 after hour fee or suffer even if they had come out and didnt fix the problem just yesterday. ...u have to wait in line like they never heard of you b4. I do not recommend this company
Shawn F.
05/12/2023 12:00:00 SA
We've used them several times for different reasons, hvac and hot water heater service.
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