Hoffmann Brothers

The plumber was very nice and did a great job, but the company policy of charging $75 in ADDITION to the service call fee if they have to use any of their tools is deceiving at best. He used a wrench to take the  1/2 inch cap off my faucet to clear an obstruction, and that was enough to warrant the $75 fee.  They tell you about the extra fee at the end. After he left I was able to remove it with just my fingers, it screws on and off. What a joke.

Don't hire unless you love paying an outrageous rate.  I got charged $370 for less than two hours!  I got charged because the guy didn't have a shopvac on his truck and he had to go back to the office.  Clock was ticking the whole time.  Find someone who doesn't want to stick it to you.  You will be much better off.  Let these characters take money from the few, but we can't allow them to gouge the rest of us who won't put up with this.

We used Hoffmann Brothers for several projects. A few years ago, they replaced our furnace upstairs, adjacent to our children's rooms. I had them come back out multiple times (which they charged me to do) because the brand new furnace was making very loud and weird clicking noises. I was told (again, after being charged) several times that there was nothing wrong. We lived with the awful sound for several years until I finally had someone else come out (Rothe - AMAZING) and he fixed it in 10 minutes with a part he found was under warranty. Will never use Hoffmann again.

Great service and nice people.  We've used Rivers for major sewer repairs and for minor clogs and couldn't be happier.

i called them today because my water heater was leaking and asked them to install a new one, which they just did. (previously they had replaced a toilet and i was very satisfied.) they were very competent, punctual, efficient, helpful. i just wish they had asked me whether i wanted a high efficiency water heater, which is what i would have liked, instead of just showing up with a regular water heater and installing it. i wrongly expected they would install a high efficiency one by default, and they never raised the issue. i asked after they did the work and realized they installed a regular heater rather than a high efficiency one. i should have asked beforehand, so it's partially my fault. but i'm not an expert and i'm jet lagged so i didn't think about it. they are the professionals so they should have brought this up with me ahead of time.

Terrible. They gouge you for money and rarely actually fix anything. I've given them
Tens of thousands of dollars in installation and work and have been a protection plan member, and finally I've had enough. Just one week after having to pay for a service call during which nothing was fixed, they have the audacity to tell me they won't service one of the furnaces unless I pay more than I already do every month for their protection plan. This is after about a month ago someone came out to fix the heat, charged a service fee, diagnosed the problem, and then said they wouldn't fix it because they no longer work in attics. What? You installed the device six months ago and now won't service it because suddenly you don't do attics? Aren't you an hvac company? Biggest waste of money. Company should be ashamed of itself. Never again.

Called to have a heating igniter replaced. Told them this was the issue on the phone since I pulled it myself and noticed it was broken. Came out fixed it but it cost me $580!!! Before calling I found the part online it was a $75 part. When I called they quoted me $95 service fee they charged me $95 and $485 just for the part. The technician Just had to plug and screw it in. Crazy expensive, would not recommend. I feel like I got ....

Checked out the BBB first and called a couple of companies.  Rivers was the one that could come out today but in a couple of hours.  If they were able to rescue me earlier than that, I'd give them a 5-Star rating.

The technician was very polite, explained things clearly, even gave me advice for fixing simple things myself.  He ended up installing a new water shutoff valve in the front yard and did such a great job, you'd have to look for the new valve.  I expected mud everywhere, the grass to be missing and what I actually found was a cover plate looking like it had been there for years.

Thanks Jeremy.. Definitely a referral from me!

Work seems of average or higher quality and they came the next day (which we didn't need). Price was a full 33% ($200) higher than a quote I got from another highly-reviewed plumbing company recently....we went with Rivers because my husband bought a Groupon and we assumed it'd end up being cheaper (and much quicker - a bonus, not a need.) It's our fault we didn't look into the price closely enough/explicitly ask for an estimate first prior to service; we got excited about getting it done tomorrow and took the bait, as they say.  
If you need someone ASAP, they seem to be a good bet, but you're gonna pay for it.