Steve Memorich is the owner / operator of this business. I had him do all the plumbing when I overhauled the bathroom about 7 years ago. Speed up to the present... Last night the shower water faucet handle seized in the on position. I didn't want to force anything for fear I would have to open up the wall to do a major repair. I tried calling Steve this morning around 8:00 am but his voice mail was not accepting any messages. I called a different shop and scheduled an appointment. Steve called me back at 8:30, said he could be here at 10:00. Then he called back again at 9:00 and said he could be here in 10 minutes!!! Very nice man, had the correct part and swapped it out in 15 minutes!!! Very cordial, very professional. He told me I would have paid 250+ if I had used the other company! He charged me $135 which included a $40 part. If you are in the Twin Cities area, call Steve, he will not rip you off. Like I said, he has done the major work of rehabbing my entire bathroom which included moving the toilet drain. I always prefer to support the small businesses in town. Thank you Steve!