Pinzone Plumbing & Heating, Inc

This past spring, I woke up to a water filled basement one morning finding that our hot water heater had finally reached its end of life. We scoured yelp for plumbers to help us out on semi-emergency. My wife called a few places but ultimately we landed on Pinzone Plumbing & Heating based on the past reviews. Before we knew it Sal was at our place sometime before noon with a new hot water heater. He quickly installed it and we had hot water sometime right after lunch.
Sal the owner, is a consummate professional and a stand up guy to boot. He's extremely friendly and will explain all the work that needs done, explaining the problem as it and not in a roundabout way. He knows his stuff and the work he did was clean and extremely well done (I have an old house with a lot of cheap/patchy workmanship, and his job was light-years ahead of the existing stuff). On the plus side he knows a lot about Steam heating, of which we have and provided me with tons of advice. Though replacing a hot water heater is a crappy experience all round, the upside of the situation is now I know a solid and extremely great plumber and all around guy.

Sal rushed over to help us with a faucet issue, and was super nice.  A great guy, and a great plumber.  He went out of his way and put a little extra work into it.  He even took his shoes off at the door.  

He also helped us plan out some future work that we intend to have him do.  The previous owners of our condo did some 'creative' plumbing, and while not bad, didn't make the best choices for the long term.  Sal had some great suggestions about how to make things last a bit longer, and how things can be installed in such a way that we can take care of routine maintenance ourselves instead of having to call him for small issues.

And he loves pets!  He played with our cat for a minute.  She loved Sal too.

My fiance and I just bought a house in Waltham. It was built in 2004 and we were wicked happy that it was still like new and that we would only have minor things to do. Well not so much the case when buying a foreclosure and taking it as is. We were getting no hot water and the water heater controller had an error code. I flipped through the manual and saw that this error indicates that the gas control valve needs to be replaced. I did a quick search on google and found Sal Pinzone of Pinzone Plumbing. Thing's looked good on his  site so i checked him out on Yelp, and all great reviews. I decided to go with him. I gave him a call on Thursday, and he was there on Friday. I picked up the part that was needed and he did the job in an hour. I couldn't ask for more in my first plumber experience. He was friendly, he educated me(first time home buyer) on the water heater and other appliances in my basement and was extremely friendly, oh ya he did some great work too. I would definitely recommend Pinzone Plumbing to anyone in the metro west area, and I know I will be giving him a call for any other plumbing needs.

We used the services of Pinzone Plumbing to fix several plumbing issues with the house we just purchased.  Their performance, professionalism, and value were nothing short of exceptional.  Sal, the owner of the company, came out on one day's notice to provide us an estimate.  We found him to be personable, honest, and professional, explaining in terms we could understand what the options were for the repairs and what would be involved in each repair in terms of moving furniture, cost, parts, etc... He showed up promptly the next week to do the repairs.  He worked efficiently and thoroughly explained all the repairs he did, including showing me how to do some simple maintenance to take care of the plumbing and heating systems to prevent future problems.  Although he worked for almost three and a half hours, he only charged us for two hours of labor, because he had to spend a little time going back to his office to find a part.  In addition to doing a good job on the plumbing itself, including testing for and finding a difficult leak, he cleaned after himself thoroughly, and even wore disposable booties so as not to track outside dirt onto our clean floors.  Really excellent job all around.  When you hire a plumber, especially an independent plumber off the BBB website, you never know what you're going to get.  We were very pleased with the work Sal did, though.  I hope we never have to call a plumber again, but given that invariably we will have to do so, we will certainly call Sal at Pinzone first.

Sal is an excellent, service-minded professional who is neat and on time.  We bought a house and tore out the kitchen and a bathroom and moved some other piping, so we've had a fair bit of work done.  

First, Sal was willing to come out after the standard hours--he showed up to look at the job at 7pm on a Wednesday.  If you've tried to get contractors out to quote work before, you know how difficult that can be.  Sal volunteered to show up when it was convenient for us.  His price was middle of the pack as far as quotes, but that he worked around our schedule was a prime reason why we chose him.

Second, he showed up on time and got the work done.  We had not yet moved into the house as it was still very much under construction, but kept the place clean.  Sal left the house in the same condition, which was really appreciated.  

Third, when we had a faucet leaking that prevented the remaining shower from working, he was out the next day and fixed it.

The quality of his work is top notch as well.  I would absolutely recommend him.

It is, unfortunately, rare to find a contractor that is so good, courteous and reasonably priced.

We just had Sal back to  replace a toilet and faucets and to, fix a leaky spigot.  Sal provides professional service at a reasonable price.

Sal did a bunch of plumbing work at my house as part of a renovation, and the inspector said it was top notch. Sal gave me some solid advice on replacing some very old plumbing (so old that it crumbled when he tried to cut it) and worked long days to make sure that the project could stay on schedule. I recommend him very highly.

We had a near emergency when our water heater started to leak and the water temperature was non-existent.  I left a message with Pinzone Plumbing early in the morning and not only did Sal call me back 15 minutes later, he stopped by to assess the issue 10 minutes after that.  Sal was very professional and courteous and his service was fantastic.  He was also very upfront about the costs involved so there were no surprises.

I will definitely be calling Pinzone Plumbing for future issues and will not hesitate to recommend them to my friends.

Once again Sal delivers! We needed Sal to come finish our bathroom faucet and though he has been very busy with the recent flooding, he still came by in the later afternoon and got my faucet going. He is very clean, wears a covering for his shoes (footies) and works fast. THANK YOU, SAL!

My hot water heater blew up yesterday.  After reading good reviews on Pinzone, I gave them a ring this maorning. I left a vm, and Sal returned my call within a couple of hours.  He was not able to help with the project - due to a conflict with the city.  However, he referred me to another plumber that may be able to help out.  Thanks Sal for your time and direction!!

We had a rocking and leaking toilet bowl in our upstairs bathroom. The flange was totally damaged. We called Pinzone Plumbing & Heating after reading reviews on yelp and few other sites. Sal came in promptly and gave us a fair and reasonable estimate for the job. He answered all questions we had and also wore booties so he would not dirty the house. That was very professional and thoughtful. We decided to go with Sal and were very happy with the decision. He did a quick and wonderful job in changing the flange and bolts  Sal also pointed out one other toilet tank part that was damaged and replaced that for us as well. We were extremely satisfied with the results and will definitely call him in whenever we have plumbing issues. We wholeheartedly recommend him for any kind of plumbing work.

We realized at 8pm on a Sunday that our garbage disposal was spewing water into the cabinet underneath our sink. My husband made the call to Pinzone Plumbing. The call was returned by 9am Monday, he was in the house checking out the problem later that same day and by Tuesday at 8:30am the job was done.

He was amazingly fast with the response time, wore booties in our house to not track in dirt, gave us an honest assessment of the situation and choices and then completed the job with incredible speed and we are left SO happy with the new garbage disposal which is powerful, quiet and well-installed.

When he left my husband loudly exclaimed Now THAT is how you run a small business!   A pleasure to work with all around!

A couple of phone calls to make an appointment, then a Pinzone plumber (not owner) added fittings to the water supply pipes in my kitchen to match and install a Kohler faucet and dish detergent dispenser that I supplied. After the installation by Pinzone, the faucet head usually retracted after pulling it out to spray the sink, so I adjusted the weighting to make it retract easily and reliably. Now after 4+ years this faucet and dispenser are still working perfectly. And there's absolutely no dripping under the sink, which had been a minor problem in the previous plumbing setup. This $120 installation turned out to be a great value.

I was looking to get a water-powered sump pump installed, so I sent out pictures and a short list of what I wanted done to about 12 different plumbers via email.

I got a prompt and helpful answer from Sal, was able to setup an early morning (7.30!) appointment for a free estimate. He showed up on time, explained why it was a bad idea to install a water-powered sump... and recommended getting a generator instead.

While he was there, I asked for an estimate to install a shut-off valve after the mains water meter (I would not trust the old one before the meter). He gave a fair estimate for the valve and also suggested another 'drain tap' to drain water in case I wanted to empty the house pipes.

He turned up the next day (a bit late, but hey.. its an early morning appointment, didnt find anyone else who takes one), did a clean job and did not mind the ton of questions I had for him. He was done in time for both of us to head to work. Professional behavior and professional workmanship, and at a reasonable price.

With the temperature rapid plummeting each night this past week I decided to give my heat a little use so I could stop wearing layers upon layers of clothing around the house.  Hit the on button and 30 minutes later, still just as cold. Boiler was just not turning.

Called around to a few places and ended up deciding to go with Sal from Pinzone Plumbing and Heating.  Needless to say, 3 hours after calling he's already come and gone and now I'm toasty warm in just a normal shirt.

Fast response time, excellent service, and reasonable pricing are what you get when you use Pinzone Plumbing - I would definitely use again (even though I hope I don't need to).

I woke up to no hot water last weekend and immediately dreaded what I might find in the basement... of course I go down and see a few puddles leading to the water heater.  The 7-year old 30 gal. unit was leaking from the top vent hose as well as the bottom!  I got a phone quote from one company that gave a reasonable price for a new 40 gal. unit, but wanted to charge extra for any gas line movement and for a new vent - basically, if it wasn't a straight swap, which it wasn't going to be since I was going from 30 to 40 gal, I was going to be charged an unspecified extra amount.

I then called Pinzone Plumbing at about 9:30AM and spoke to Sal.  He came by within 20 minutes and helped me shut off water to the tank itself (I had shut off water to the main beforehand) and drained the unit.  He then gave me a quote for a new 40 gal. unit that was lower than the other company and included gas line work and a new vent hood to the chimney.  I agreed on the spot and he returned within an hour with the new unit.  By 12:30PM I had a new 40 gallon unit with a 12-year warranty installed.  He even gave me a tip to drain out some of tank once a year to keep scale from building up on the inside bottom of the unit.

Sal was very professional, fast, and cleaned up after the install.  I'd use his services again without hesitation.

Sal Pinzone rocks!  He showed up on time, with a great attitude, a lot of knowledge and confidence and was able to diagnose and fix my heating problem in an hour. He charges what he says he will (no upselling like some of the bigger companies) and answers his phone (not like some of the bigger companies with obnoxious answering services)
Sal is my new heating and plumbing guy.  SUE

Adding a star since Sal took the step of emailing me to apologize and explain the circumstance that resulted in my original review. Given that, I would consider calling them if my furnace gives me trouble again.

We were lucky enough to find Sal a couple of months ago and use his services for our kitchen renovation- which began as a minor project and, of course, expanded into something much more complex and eventually involved our laundry and powder rooms.

He is the best contractor we have ever worked with. He is professional, honest, prompt and really knows what he is doing. Our inspector was very impressed with his work. Sal's rates are reasonable and he is very efficient so we feel like we got a very fair deal. And he is a genuinely nice, funny guy.

As the amount of work we needed to undertake increased, Sal hooked us up with several other contractors he knows- all of whom were also extremely professional and efficient. He essentially served as our GC, coordinating all aspects of our kitchen and providing valuable advice.

In short, Sal is amazing and we would be very happy to give him our business again and recommend him to everyone we know in need of a plumber.

We had water gushing under our kitchen sink. Thought we'd go without water for at least couple of days. We left a message to Pinzone Plumbing at 8am. They called us back at 9:30, were at our place by 10 and the whole thing was fixed by 10:30am! Sal walked us through what he was going to do, gave us the cost upfront so we knew exactly what we were getting into and he and his partner, Steve, were both extremely professional. Great service overall. Could not be happier.

Sal was outstanding! He came over to look at my disposer and determined that it needed to be replaced. He didn't charge me for that trip. He advised me on what brand/model to buy and when I did we set up another appointment to do the job. He was on time, did a professional job, gave good advise on  other plumbing issues I have in the house and all at a very reasonable price. I will never go to one of the bigger plumbing contractors here again. This is the guy you want to take care of your plumbing!