Eric from EMA was the best worker out of the 30 or so workers that did renovation on our house, and he was in a whole league of his own when compared to the other 2 plumbers we suffered through. He is the best of the best when it comes to plumbing, and I am 150% happy with the results of his work, his professionalism, his speed, his honesty, his flexibility, and how cheap he was compared to other plumbers! Other plumbers, hang your heads in shame! Eric is your gold standard on how your trade SHOULD be plied!
We decided to install 4 Grohtherm SmartControl Dual Function Thermostatic Shower Trims, which are a very new product in the United States from Grohe, and 2 other plumbers took forever and did a horrible job installing them. We'd nearly given up hope that any US plumber could install them when I got ahold of Eric on the phone. Not only did he come by in just a few days (I usually had to wait weeks for the other plumbers), he had actually watched videos and read manuals about the trim the night before the job!! It showed too, because what took the other plumber 6 hours to do, he did in about 20 minutes. In a matter of hours, he'd installed the rather complicated shower trims and fixed the problems the other plumbers created. We were so amazed that we begged him to become our plumber for our entire renovation work.
When he came back for the rest of the renovation plumbing work, he discovered (unlike every other worker on the job) that someone had drilled through some of our drain pipes. While that turned into a massive headache for us, I am so thankful that Eric was there to discover it and help us deal with it. I can't imagine how awful it would've been if we'd started putting water through those drain pipes in the wall.
Eric made it clear that he didn't care whether I made this review or not, as he's already busy as hell, but I figured that Massachusetts needed to know that we found the best Grohe installer there is. After owning 2 different houses and going through this intense 6 month renovation phase, I have never been as happy with a tradesman as I've been with Eric. I cannot recommend him enough.
