Daugherty's Services

In 2019 we had a water line break during the winter. I called a few companies, and daughtery's was quick to respond.

Their website offered free quotes, and I had questioned that over the phone. They were quick to send someone out to assess the situation.

Upon arrival, the job seemed harder then expected too quote, so I was told they would gather the correct personnel and be back out to the site.

Upon second arrival, they had assessed the area for roughly an hour. Gave me my options of either trying to find the leak, or just replace the entire line. I asked for a quote for both options.

A few days passed and I received a detailed quote of what I had asked for.  Its been a few years now but i believe we were quoted $120 an hour for labor.I agreed we would just replace the entire line, rather then go through the hassle of trying to find the leak.

I was not home the day they had broken ground. Upon breaking ground at 9am. They found the leak  immediately, rather then letting me know they patched the leak and cleaned the area and left.

I received a call around 11am saying the job was finished. I was surprised, they said they just went ahead and patched the line which we didn't agree too, however I was glad the job was finished. Until we got the bill of over $800.

The bill was not itemized and had a very quick due date. We don't let bills go unpaid, so we mailed a check when we got it. I did the math of the 2 hours at the labor rate they quoted us. And couldn't figure out how it was that high of a bill. At that pricing I would have rather had the line replaced as we talked about just to be on the safe side.

After paying the bill, I emailed the guy who got me the quote was generous enough to give me an itemized bill. There I saw where we had paid for the quote and the time it took to send the guys out. Their quote was not even close to what we were charged.

I wrote back confused, and got a response that was less then sub par. Somewhat along the lines of we are a Christian company, we've been in business for over x amount of years. We value our customers. That was the last I ever heard from them.

Just wanted to post this. I will say they did do good work, just didn't stay true to their quote and didn't communicate as I expected them to do. This was also a project done 2 years ago.

Worse service ever. Called on May 5th. Said we'll call you back next week. i called back on 19th and they said were are scheduling for Friday May 21. No one showed, now not answering.
terrible

Here is a picture of their great work:
THIS SPACE LEFT BLANK