North River Plumbing & Gas

Bottom Line Up Front: Arthur gave me great advice on my DIY project after randomly taking my phone calls 2 days in a row.

Im doing a DIY to one of my bathrooms (redoing plumbing and installing a new shower pan)and I came across a situation I needed help to figure out. Nonetheless, I went to google and looked up plumbers in my area. I called the 3rd one down the list randomly (North River). I asked the guy on the phone, Arthur, a few questions and asked for a few tips.

He ended up giving me more advice than I was looking for and advised me on things to look out for. The very next day I was on the next step and had no clue what concrete to buy. At random and ironically after searching google for plumbers in my area, I called Arthur back. I was trying to avoid calling him as to not bug him with my random questions. He took my call and again, he gave some great advice a told me things to look out for.

All that said to say, I truly appreciated his professionalism, his willingness to help a total stranger who had randomly called  two days in a row.

Thanks, for all the advice, Arthur. My project is coming out great.

Arthur quoted me 400-700 for a medium difficulty job on water pipes and gas pipe.
3 day completion.  He was in and out for parts he said.  Never quoted a different price. Never showed us receipts for parts.
At the end he gave us a bill for $2400!!!!!!
3 times as much!  Told him you can not do that. Offered to pay $1000 as it seemed the parts may have cost that much. He is demanding $1615. And now, the grill he worked on does not get above 250 degrees.
Don't hire this one!

I had the pleasure of meeting Mr. Arthur when he came to look at the hot water heater at my house. He was professional, knowledgeable and very comical. Each time I've had to contact him, he has been responsive. I have no complaints and based on my experience, I would highly recommend his company.

In my opinion, this company is the reason plumbers have the worst reputation in the trade industry. I would avoid at all costs.

We had a time and materials contract and yet they refused to provide us with any time sheets or materials receipts. Instead they charged us nearly 30% over the initial estimate, which we informed them prior to the job was to high, and were told it would come down. Without any curve balls on the job, explanation or warning for the inflated costs. When we asked for explanation regarding the increased fees and asked for the time sheets and materials receipts per the contract we were told Bill is non negotiable. Pay us or we will charge additional fees and get our lawyer involved.

In my opinion and that of other plumbers I spoke with after the incident, their actions are not industry standard. I believe they stole from me, my family and my business. I suggest you run away as fast as you can and avoid getting ripped off.

In response to the company's comment. You took advantage of us, a small business. Shame on you. We tried to pay the original, over inflated quote, despite the fact that we supplied additional labor and your estimated permit fees came in $800 lower ALL prior to signing off and you refused. I believe your actions reflect those of unscrupulous thiefs.

We had a plumbing emergency and I called a few local places to see if I could have someone come immediately - Arthur took my call at 11:30am and was at my home by 1pm. The issue was diagnosed by 1:15pm and a solution was produced, executed and completed by 3:30pm. I cannot say enough how quick and efficient this process was and we are so relieved! Pricing was very fair, considering the emergency we were experiencing. I will gladly recommend this company to anyone!

I want to say how appreciative I was that I called this plumbing service.  We had an emergency flood in my friend's house from a burst pipe and they were able to come so quickly out to our house to do a diagnostic evaluation of the leak.  He also was kind and funny and gave extra tips about the plumbing and sump pumps for future reference.  Thank you for your professional and fast service!

Being new to the neighborhood and first time home owners can be very overwhelming.  However, when we had work done in our home by Arthur, we knew we had found our plumber.  My husband and I felt very confident in his work and the advice he gave us.  We had a propane line installed for our kitchen stove and in the process of the installation- he had found a leak, which he repaired for us.  Along the way he gave us some helpful homeowner tips.  In regards to the propane line installation, he was incredibly helpful and willing to talk with others that were a part of the project on the phone.  He coordinated schedules with us in an efficient and timely manner.  We will definitely use him in the future! Thanks Arthur!

I contacted North River Plumbing with an issue with my shower cartridge (part of the handle assembly) that was somewhat urgent. They took my call at 6:30 AM on a Sunday which was a relief as other plumbers I tried to contact did not answer. He said he could take care of it right away. Although I decided to try another method myself before they were scheduled to arrive and didn't end up using North River's services, I was grateful for their taking my call and following up with me while I was fixing the problem. I will likely use them if I come across a plumbing problem that I can't fix.

Background: Was out of town for the weekend and noticed standing water(backup) in both the tub and toilet in the basement. First thought is I can fix this so I google it. The results come back as a clog to the mainline but many people were saying to snake the toilet and the tub... So I tried all the methods(plunge, plunge w/ stopper in tub and last the auger. Nothing worked and more waste burped up through out the night and morning.

Interaction with Arthur: it must have been about 330 am when I called. I searched through Yelp looking for the most reliable person (based on reviews)who could help and not charge a fortune. *** PRO TIP: always look thru the unapproved reviews*** He answered... I described the issue and he diagnosed on the spot with a quote. He charges the average for the area but his customer service is through the roof. He showed up a few minutes early and fixed it in about 30 mins and then walked around the basement giving me free tips on a bunch of things. He even engaged in conversation with the neighbors to find out what they knew about the history of the plumbing here (I.E. Have you seen trucks... Have you had clogged pipes to the mainline).

Bottom line: He was beyond what I expected and will be calling again if I need anything done.

This is our second go round with Chesapeake Services. I like their family friendly service. They are knowledgeable and talk you through the services provided so there are no surprises. He even put my hair dryer back were he got it from after using it to dry the caulk around the tub!

Arthur is a great plumber. Whenever I have a pluming issue, he is the plumber I call. He is easy to work with and does quality work. I would recommend him to all my friends and family.