Sallie A.
02/04/2021 12:00:00 SA
We paid over $33,000.00 for this service. I want to take this opportunity to point out a few things that have tremendously irritated me about this job. Firstly, we had been billed $3140.00 for sand fill. We had to spend an additional $2500.00 to replace our lawn because the blue tarp and the huge mounds of soil from beneath our home smothered our lawn for well over 1 month. Not only did we have to tolerate huge mounds of dirt surrounding our home for over 1 month which also inconvenienced our next door neighbor, we were not given the option to backfill with sand at the start of the job. It would have been a far more efficient, cleaner operation had the soil been carted away at the start of the job and I would not have had to threaten legal action to make the situation right on the back end of the job due to the huge mounds of dirt that were not backfilled into the trenches. Afterall, this company was not bearing the burden of paying for the sand fill because we have been billed for it. Therefore, we should have been given that option rather than being greatly inconvenienced. We also would not have had to bear an excessive additional expense had our lawn been free of the obstruction because we would have had to only cover the trench after it had been backfilled.
Since the sand fill occurred after a futile attempt to back fill with the original soil had been completed, and the Supervisor was ready to sign off on the job, we lack confidence in the integrity of the sand fill job. Our home has been constructed with an abundance of pilings beneath our foundation, however, the integrity of our foundation has been breached by the tunneling requisite of this plumbing work. Had the sand fill occurred after replacing the plumbing pipes, we would feel far more confident in the structural support beneath our slab. After backfilling the trench in my front yard, sink holes began to form over night because the workers had not packed the soil tightly enough to adequately refill the trench. I fear that we will eventually have to have our home shored as a result of your company's failure to adequately back fill beneath the structure. The workmen from Boh Brothers who were replacing the sewer pipes on my street affirmed my conviction that the sand fill should have been done originally to secure the integrity of the foundation beneath our slab. Our plumber was also appalled with the situation because they had recommended having the pipes replaced by means of tunneling and witnessed what your company had put us through.
Additionally, I wish we had the opportunity to have our own man do our cement repair and brick work. The man sent to do that work did a substandard job. There is not a smooth transition between the original cement carport and the patchwork performed by the man sent to our home. The brick work does not match the original brick work lining our driveway as well. Mortar is all over the bricks and my brick man will have to break up that work in order to redo it, which is another additional expense after already having paid $475.00 for that work, as well as recoating the cement in order to blend the repaired area in better since it is adjacent to our back entrance. We expected those areas to be returned to their original condition because we have an extremely well built home which we routinely maintain. Had we had the option, I would have had my own vendor perform the service to my standard without the additional stress and aggravation.
These matters were handled shabbily and I in good faith could never recommend your service to anyone. I just pray that the job was properly done and that we do not have future problems resulting from this job. Our toilets are still giving us trouble, although not to the same extent as they previously did. Consumers should never be treated the way we were by not having been given options to have the work done to our standards and by not having an English-speaking crew member on site to explain the scope of the work at the end of the day to be performed the next day so that we could better understand the process. We could have participated in the decision making on the sand fill option and the repair options in order to have the finish work completed to our standards. After all, we paid a premium for your service and it did not have to be so extraordinarily stressful throughout the process as well as moving forward. You have little regard for your customers!
